After reading a positive review about their stylist, Amber, I booked an appointment. Amber really listens to what you want done to your hair. I even brought pictures in of howI wanted my hair to be styled and how I definitely did not want it to be styled. She was very understanding. I've gone to two other salons and stylists in town in the past two years and they were always inconsistent. They often cut my hair too short -- but Amber cuts it just right. I also trust she is not going to cut it differently without telling me - which is something a lot of stylists try to be sneaky about. If you are particular about your haircuts and want a stylist with a steady and precise hand - I really suggest Amber. She's talented, kind and patient. read more

I've been going to this salon for 5 years. While the colorists and stylists don't stay very long, most people I've worked with have been fantastic. I most recently was going to Talisa for color and Mackenzie for hair cuts, and they are super talented and lovely to be around. But just this week I had a shockingly bad experience with a woman who was assigned to wash and blow dry my hair after my color was done. She was obviously agitated about something, and was "arguing" with another person while I was at the wash sink. I'm a very calm person, but I felt physically assaulted by her incredibly rough manner - causing me physical pain - and her response to my discomfort was unprofessional. I felt like she was trying to break my neck on the sink. I literally ran out of there in tears with wet hair (after paying). This is usually my happy place - peaceful, relaxing, and a rare time to splurge and treat myself. While the women at the checkout desk were apologetic, it wasn't enough. I can't go back to a place where I felt traumatized, and I was incredibly disappointed with the whole experience. I was so incredibly excited about my appointment that day, and it was horrendous. While I do fully recommend the experienced colorists and stylists and I love Aveda products (I've been using them for over 20 years), I would be wary of the people they hire there. This woman will likely hurt someone else, and in fact someone said they saw her do it before. I'm sad I have to move on from this salon, but I can't imagine having to walk in and be around that woman again, and I was disappointed at the way they dealt with the situation. I know losing one customer isn't the biggest deal, but I feel I need to share this experience because I don't want someone else to be so uncomfortable again. read more

My go to salon! I have been seeing Trevor for color for nearly two years now. Each time he gets my vision and my hair always looks so natural! The complimentary drinks and not having to include a tip (they don't accept them) make the whole experience a lot more luxurious. I have also done a wedding up do which lasted all night. I want to try spa services next! read more

I came to the salon with a photo of a classic taper haircut that I wanted to receive. From the start I was anxious, and almost left because it sounded like the stylist did not know what she was doing, and had to ask questions to her superior about how to do the haircut. Throughout the process I felt like I had to point out things that she was doing wrong, such as dividing my hair quite unevenly. I also had to ask the superior to come talk to me to fix things and give explanations. This I would expect at the Douglas J School around the corner, but not from the salon. In the end, what I received can only be described as a military/hipster haircut, which looked nothing like the photo that I brought. I felt like I was practiced on, and received comments that the cut looked off from several people. My regular stylist from home said that whoever cut my hair did not know what he or she was doing. I would NOT recommend this place for men's cuts! To be fair, the previous stylist I had used here was better. read more

I had a great experience here. My colorist, Will, took so much extra time and effort to make sure everything was absolutely perfect with my hair. I'd definitely recommend this salon! read more

Worst customer service I've ever experienced. Had an appt on a Saturday morning for 8am for highlights and got there a few minutes early, once I sat down with the stylist, she said she didn't have time to do my hair and sent me home. She was nice and explained the error in booking was on their end but otherwise didn't even care that my hair wouldn't get done that day when i came all the way in. Woke up at 6:30am, got a babysitter for my kids, drove 30 minutes each way etc and they sent me home for a mistake THEY made when my appt was booked. I tried to get a refund on a gift card i had for the salon so I wouldn't have to return but of course they couldn't refund. So many great salons out there, why choose one that doesn't value their customers. read more

I was very impressed by the over all experience at this salon. It is within walking distance of U of M's campus and they do take walk-ins. As a student it is a little bit pricey for me to go to often, but I did learn that they have an institute about a block away with cheaper prices! Even though the cost is high at this salon, the care and customer service cannot be beat. read more

Caroline is amazing! Super nice and creative. Went from long to short and gave her free reign. She did a beautiful layered cut that was sexy and feminine. read more

It was my first time at this salon and I loved it! I got my hair cut by Jay and he did an amazing job. He was great at listening to what I wanted and also made really good suggestions. If you are thinking of going to this salon I would highly recommend asking for Jay! read more

This is where people from the Aveda institute often come when they graduate....I have had great experiences here-ask for Jay- I have gotten 3 totally different haircuts from him, and he's absolutly fabulous. There are 3 different levels of stylists, depending on thier level of experience, and are priced accordingly...I have found that even stylists here who are level one have been put through the gauntlet just to work here and are still amazing. At 37$ for a haircut, its a little pricey, but they do NOT accept tips here, so you save a little money on that end. I would definitly recommend this salon! read more

First time here: $41 haircut included oil scalp massage, wash/condition, cut, blowdry, and hand/arm massage. My stylist, Molly, was fantastic. She recommended a product, but there was absolutely no pushing or guilting like I've had in other salons. The reservation process was super easy online, they sent a text reminder the day of, gave me coffee and a sweet greeting when I walked in, and I left feeling incredibly happy and satisfied. And they wouldn't let me tip! So in return, I'm leaving this nice review, and giving you my business as long as I'm in Ann Arbor. Thanks ladies! read more

I've been going here for a couple years and have been pleased with most of the services. The stylist I had this week seemed uncomfortable working with thick hair. She did not listen to me. The cut is unbalanced and choppy - and totally wrong for the texture of my hair. I did not ask for such a dramatic change, and the stylist did not check with me before cutting so much off. After it was clear I was unhappy, she was unprofessional in interacting with me. I didn't pay for the service but I won't go back to the stylist (Ryan) or Aveda again. read more

Will was absolutely amazing! He was so precise with my hair color and really took the extra time to perfect it. He also gave my recommendations on how to style my hair with my specific cut and color. I would definitely recommend him. He goes above and beyond any hair colorist I've had at other salons! read more

Loved the whole experience from hand massage to hot herbal tea. Oh by the way, Lauren did an amazing job on my hair color. Best my color has ever looked. read more

I have spent a lot of money at this institute for years and I'm very disappointed to find out that they no longer offer the complementary styling, i.e shampoo and "blow out." As it is, they only charge $16 for this service. I will no longer be supporting a company that is that money hungry. So much for their students having the opportunity to learn on a real person and for a very loyal customer to save some money. I had a feeling that this would be short lived and too good to be true! read more

Got the two worst haircuts I can remember here. I don't recommend it. I told the stylist that I wanted my hair long three times, and she managed to take more than a half an inch off of a haircut that was only 1-5 inches long to begin with. They stylist also left in the middle of the cut to do someone else's hair. The scalp massages and products are nice, but you can get those things at the school around the corner and save money. read more

relatively negative experience. The stylist was pretty brusque and did not seem to really care about what I wanted or to explain things to me. Started off by quoting me $160 for a PARTIAL highlight. I was told that a level 1 stylist was going to be reasonably cheaper and I have never paid more than $120 for a partial highlight, across 2 different states and 6+ different salons. Ended up having to settle for just highlights on the very top to bring the price down. Also she was so aggressive when washing my hair and applying product, that I legitimately have a bruise on the back of my head from where it hit the sink. Hair turned out great but at what cost... read more

Very unreliable! I had heard good things about the student haircuts, so I booked an appointment for a blow dry the night before an important morning event. Unfortunately, I received a phone call canceling my appointment 30 minutes before. They offered to reschedule me for a different date but would not offer any other options for that day despite my explanation of my deadline. I won't be going back if this service is unreliable and unhelpful. read more

I thoroughly enjoyed my time at the Get Ready To Glow workshop at the Ann Arbor salon. Melissa was a fantastic hostess who made me feel right at home while teaching me about what foods to eat as well as avoid to have beautiful, glowing skin. I loved her delicious chicken salad too! She made some fantastic skin care product recommendations that I look forward to trying. I'm also looking forward to my next visit! read more

Lindsey is a great stylist. I live in North Carolina, and do a lot of work in Michigan, so I time my haircuts over when I am in the area. Great service, nice people. read more

I don't think you can charge 21$ for a brow wax that takes place at a hair wash station. Very uncomfortable and will not be coming back.

They used to be really good and still do have good stylists and colorists, BUT they've begun to really pitch product, and their stuff is expensive and I don't think that great. I believed in the Aveda product line, but in recent years, I think it's not only gotten overly expensive, but the stylists pitch as much product as their actual service costs. I don't think I'll be going back any more mainly due to this prioritization on profit through product. read more

You get a higher standard of treatment here than you do at a place like Supercuts, but the quality of haircut is approximately the same because of the inexperience of the stylists. The beauty school girls are nice, usually do an OK job, and always try hard to please you. The downside is that once in a while, one of the students will give you a rotten haircut and you'll have to live with it for a few weeks. Sometimes, even the training staff can't fix a student's mistake - this happened to me twice, which is why I stopped going. The rotating cast of students makes it hard to find someone who will be there longer than a few months, so it's nearly impossible to establish a relationship with someone who knows what type of haircut you like. Moreover, the students are more focused on female hairstyles, and often struggle with a simple male haircut or cleanup job. It often took me over an hour to get a haircut. It's a gamble each time you go in for a haircut, and know there's a decent chance you'll walk out with a "meh" haircut. A man in A2 looking for a haircut should first check out Coach and 4 or State Street Barbers. read more

It is a shame I have to write this review. The hairstylist and haircut were top notch. I walked in and made an appointment for an hour later. The problem was when I went to pay..........57 dollars for a men's haircut?????? Maybe they don't want male business and try to price them out, and figure the ones who pay 57 they will put up with? Its a shame too it was a really good haircut. My hair was not exceptional or difficult to cut in any way, average for a guy. Sorry to the stylist, but I can't go back there! read more

I have been going to the Douglas J Salon for a few years now and love the work that they do! I have my regular stylist whom I won't name so I won't have more competition :P and she does an amazing job each time, taking in consideration my concerns. I always leave the salon happy! :) Sometimes, I see other stylists when my regular stylist isn't around, and they do a pretty great job, too! My only complaint is that they don't do complimentary bang trims and charge $12 for them. But overall, I highly recommend this place! read more

I've been going here for the last several years. At first I tried some other places on State and Liberty, and they made my stick straight hair look like a thirteen year old's. I went to Douglas J to get my hair fixed and haven't looked back since. Rebecca has been amazing. She is the most experienced stylist, and thus the most expensive. She is nice and knows her stuff. I can sometimes go in there with a very vague idea and she'll ask all the right questions until the haircut is what you want. But, it's best to bring in pictures of what you want. Her haircut costs around $50+, with no tip, but I ask you, "Do you really want to mess around with your hair?" I'd rather pay a bit more to be completely satisfied with my haircut. She is definitely worth it. read more

I've always had great experiences at Douglas J - until my regular stylists left. After my last cut, I had to return for a re-do, and still wasn't pleased. Does anyone know where Sandra from Ann Arbor went? I got so many compliments when she cut my hair! read more

Thank you Katie!! Had a facial this morning and it was the best thing EVER!! I wish I could take her back to Colorado with me. If you are going to this salon request Katie for an esthetician!! Thank you Katie! read more

I have been a loyal client of the Douglas J salon since 2007. I cannot say enough wonderful things about Brie and Amber. I have to get my hair colored every 6 weeks due to premature greying, and I can count on Brie returning my hair to the way it should look every 6 weeks. Amber is a wonderful stylist. I have curly hair, and she knows how to cut and style it. I have never been disappointed. She also provides waxing services at this site and does an excellent job. read more

I had such a great experience at Douglas J! As soon as I walked in I was greeted (with a smile!!) offered a beverage, and shown to the waiting area (great people watching with all the windows!!) The salon is open, modern, clean, and smells amazing. I booked with my stylist, Blair, after a referral from a friend who has a SUPER cute pixie cut. She came to get me within minutes, gave me a warm smile and a firm handshake (confidence!) We had a fantastic consultation, she asked me in depth questions that no stylist had ever asked me to really try and get a sense of what I was looking for. The head massage and shampoo were great, she has really strong hands, which also made me feel like she was really confident in what she was doing. During the cut we had an easy conversation, she seemed to be very interested in my life, even found myself asking life advice from her and actually getting some helpful and wise insight. I was amazed at how much she could engage me while being super focused on my cut. She made sure to keep checking in to make sure the length, bangs, etc. were just right. She even "nipped" away at my bangs till they were the PERFECT length. The cut turned out wonderful and I felt like she made sure to give me a fantastic blowout, as in other salons I sometimes feel like I need to go home and restyle before I go out. A week later, I still love my cut (even after I styled it). I will definitely be going back to the salon and to Blair!! read more

This is my happy place, I feel loved by all when I walk thru the doors. Most remember my name, they take your coat, give you something to drink. I never have to wait very long and I know my colorist is booked, which means they are good at scheduling. My colorist Will is great, he listens and is professional and kind and his work shows. I have had several people do my haircuts and loved each and everyone. There is no hard sell of products. Highly recommend read more

It really breaks my heart to see the reviews on this salon because it really is a nice salon. I certainly have had my fair share of haircuts there that I wasn't thrilled about, but after terrible cuts at the Ann Arbor Institute, I wanted to stick around and wait and try to find a stylist. The nicest thing about the salon is that it is very professionally run. It is clean, cut hair is quickly swept up by assistants and stylists and not left on the floor, and everyone is respectful and professional. About 4-5 times for cuts, 4-5 times for brows--it's been a while since I've had my brows done so this review won't cover that service. Every time I have gone in, I was immediately greeted, offered tea or water, and had my coat taken, all from a warm and friendly staff. What I find the most impressive was that I was treated that way even when I went in wearing pajama bottoms and with my backpack, having forgotten about the appointment until I was already on campus and in the middle of lecture (I'm a student at U of M). And many of the times I visited, I was given a hand and arm massage during my hair cut. But cleanliness and great customer service alone would only the salon 2 or 3 stars. But the whole point is great hair, right? Having very thick, coarse, and wavy/frizzy/curly hair, every stylist until now has struggled and not been able to complete my hair cut in time (or if it was done in time, it was a very sloppy, unpolished cut) or in a flattering manner. The great thing about the salon is, though, for one particularly awful haircut, I actually called and spoke up about my discontent (that was the first time I had done so--I don't like to be confrontational) and they gave me a certificate to come in for a free cut to fix it. And I was happy with the fix, but I still felt like my cut was okay but nothing spectacular. Okay, onto the key point of this review and why I gave this five stars...At LONG last after going through several stylists, I am finally ECSTATIC with my hair cut. BUT now I have found LESLIE who is absolutely amazing. Not only did she give me the perfect cut, but the best blowout I have ever had. Moreover, while previous stylists would take 2.5 to 3 hrs to do my hair, I was in and out of that chair in around 1.25 hrs. I cannot recommend her enough. She knew exactly how to handle my hair, which previous stylists have referred to as "ethnic" in texture (though I am a pale redhead). In terms of the cut, I asked her to keep it long, thin it out as much as possible, give it dimension so it would look good both naturally wavy and straightened, and then just use her creative genius to make it flattering for my face shape and understanding my hair's natural body and texture. And she gave me EXACTLY what I asked for and more, not only meeting but exceeding my expectations. For those who have tried the salon and weren't pleased, I urge you to book an appointment with Leslie and give her another chance. She's a level III stylist so her services were ~$60 and worth every penny. For as long as I am in Ann Arbor and she is as well, I will always go to her to have my hair cut and styled. LOVE her! read more

I have been going to Douglas J for about a year now for highlights, and I have to recommend my stylist Jessica. Although she is only a Level One, she has amazing talent, and can match any swatch I bring her with perfection. I am a natural light blonde with highlights and lowlights, so this is no small feat. She is also super friendly and will keep working on you until absolutely everything is done to your satisfaction. Once she allowed me to come back the next day at 9 AM just to get things perfect. The two cuts I've gotten here have been mediocre, but for color it's awesome. Highly recommend. :) read more

love this salon ... jay's the best stylist - the past couple of times that i've gone and he wasn't there, i haven't come out as satisfied as i usually am ... jay is just awesome and makes your hair looks amazing! i miss being in ann arbor and having my hair cut here ... so much that i've needed a haircut for about 6 months now and i'm tempted to wait until august when i go back to visit ann arbor ... read more

I get my hair both colored & cut there, and they do a superb job. The color does not leave my hair smelling all chemical-like, as most other salons do, which is to be appreciated. HOWEVER, I did notice today that they had a roll of Gordon Food Service aluminum foil from which they were tearing pieces for highlighting hair. Extremely disappointing considering the Aveda brand and the expectations people have when they walk in the door. They certainly can afford proper highlighting foils. read more

Kay is the best! I have been going to her over a year now and she always does an excellent job! I would highly recommend her. The salon it's self is conveniently located by lots of parking and very nice inside and very clean. read more

I was in town for my son's wedding and wanted something special done with my hair. This was the first time I've had an up-do and Amber did such a wonderful job. I was so pleased with the results - it was perfect. read more

I rarely post reviews but feel I should this time, for Kristen, for some very best haircuts. She was recommended to me by a friend with very short hair -- hair that does not allow room for mistakes. Her cuts are precise, tasteful, elegant -- if you can afford the expense, look no further. read more

After two hair-cuts here, I think the quality is poor and the haircuts are over-priced. I went back after the first cut because it wasn't a total disaster and I am a believer in working with a stylist over time so that they can understand your hair and how you like it, but then my stylist didn't listen at all to what I wanted and made a mess of my hair. I have curly hair, and the stylist recommended for curly hair didn't seem to understand how to cut curly hair very well. read more

Jennifer was lovely, helpful, and very professional and passionate when she did my hair the other day when I stopped by for a haircut before a wedding. She really helped me, and even though I had a time limit, she met it and did a great job on my hair and consultation! Definitely recommend it here. read more