They were able to get me an appointment the next day. Everyone was very kind. The doctor was very…read moreinformative. I'd highly recommend this facility if you're in need of an eye doctor.

Still don't have them. It been 7 weeks. Went 2 weeks ago and everything was wrong. Not sure what…read morethis people do

Charlotte (the owner) is amazing, and has a unique ability to know which glasses would look great…read moreon you! I have bought several pairs of glasses from her, and I ALWAYS get compliments...even from total strangers. Their customer service is first class. If you haven't tried them out, it is definitely worth a visit!

I purchased some sunglasses from Castle Rock Eyewear recently and was very happy with my…read moreexperience. The staff was very professional, friendly and accommodating. The owner was very knowledgeable and personable. I would highly recommend them to my friends and family

Dry eyes no more!…read more Dr. Ortman is the best. He takes it as personal challenge to get whatever you need done for you. I went in for an exam for glasses and mentioned I had dry eyes. He told me about a device called iLux which unclogs your pores (glands) between eyelashes. I was skeptical but had suffered with dry eyes so many years, I thought I'd try it. Well for the first time in over 15 years I do not have dry eyes! It's been about 5 months since he did it and it is still amazing. I can wear make up without it bothering me, my cornea has scratches and I am thinking that I will prevent further damage by having my eyes properly lubricated. Thank you Dr. Ortman! You are the best!

If you live in Castle Pines, Castle Rock, Highlands Ranch, Lone Tree or anywhere close, this is the…read moreplace to go for your eye exam and glasses. My spouse and I go here every year (and have for several years now) to get our annual eye exam. Great OD's, Techs, and front desk staff. Friendly, inviting and do such a great job. We will continue to come here for years to come.

Great people that take care of you. I feel good going here. Great location too! Adding more to…read moresubmit

I had no issues here! I was very pleased with the customer service and how diligent and…read moreknowledgeable the eye doctor was. He asked me questions and addressed the concerns I had about my eye health. I normally go to America's Best, but the equipment/technology here is much better. They worked with my budget, and showed me a selection of glasses that would best accommodate me. I chose a pair and got them in less than a week!

Disappointing first/last time experience... Was getting…read moreready to leave for a trip and needed to repair a pair of older sunglasses. They simply needed new nose pads, something I knew cost very little and would be a quick fix. I went in to this nearby Eye Center and was told I needed to have a seat and someone would be happy to help after a short wait. Well wait I did and then someone did help. She came from the back after being called, and treated me as though I was a bother. She listened to what I needed, disappeared and then came back to hand me my glasses. She then told the cashier to charge me $5 for a pair of snap in nose pads she popped in in 10 seconds and promptly disappeared again. Well, the pads she used were too small to support/distribute the weight of the frame they were put in, so either she didn't know her job, or she was just put out by my simple request and being rude. Either way, I was not impressed and won't be back to support this establishment. Full disclosure here: I worked in optics for years. Never once did I charge for a pair of nose pads. They are purchased in bulk very inexpensively and are usually a loss leader eye centers use to establish rapport and build a relationship with their potential clientele. Not so here.

Dr Tyler is so kind and funny. Would recommend for adults and kids. Fair prices. Good insurance…read moreprocessing ahead of time so you know your benefits.

BEWARE! We bought eyeglasses from the Castle Pines location…read more They told us the frames were 20 percent off after insurance. We paid them but a few days later they called and said the frames were not 20 off and therefore we had an unpaid balance. Even after discussing this with them they refused to honor their original price. This company apparently has no problem reneging on promises. Very disappointed with them. We will not be giving using them in the future.

4 years ago they were great. Now they cannot get anything together. Bad doctor experience, wrong…read moreprescription. Messages to pick up glasses that are not there. 5 trips and $500 later and 3 weeks and still no glasses

Tony in sales was fantastic! Derrick for my repair was…read morefantastic. Easy to find the store, good prices . Love me new carry on, now my husband wants one too.

derek was super helpful and friendly. i ordered a backpack for my trip to Italy. I hope by…read morebackpack gets to me in time! UPDATE: it did come in time and i love it.

I bought some progressive lenses with anti-glare on them. I don't think there is anti-glare on…read morethem, the lights are horrible with these new glasses. I can't even wear them without them giving me a headache. I have worn glasses for 32 years and have never had such horrible lenses before. I went in to talk to the technician about this problem and the only solution was for me to buy brand new progressive lenses, he would give me a 10% discount. Unfortunately, I I can't afford that. I will literally be throwing these glasses away and wearing my old prescription. Such horrible service of backing up their products.

OK so we were on a trip and ran into Walmart to grab some quick items. Guess what the kids glasses…read morehappen to break, by the frame not the lens. On our way out of the store there was a vision department employee in the front, handing out information. We took a flyer and mentioned what happen with the glasses and that we were clients of theirs. He directed us to the station where we went and and they quickly repaired our son's glasses. I couldn't believe it. They were so polite and willing to work with us even though this isn't our branch. Whoever stops by here, should definitely consider this optometry office for their eye care needs. On top of the already friendly service they have great prices!

While the store has plenty of options for frames and plenty of staff to assist, it's unfortunate…read morewhen they are deceptive about pricing and automatically charge for eyeglass protection without asking, and most importantly lie about the price that you're paying for that insurance. I wasn't asked if I wanted the protection on two frames that I purchased. I inquired about the cost of the insurance and was told it was $35 total when in fact it was $45 per frame. Again great selection and staff is friendly, but that's not an honest business practice when it comes to the frame and lens protection.

I have purchased several pairs of sunglasses at this location. The reason I keep coming back is…read morebecause the staff is so great to work with when you need a quick repair...like today, replacing a pin on my Ray Bans. They greeted me immediately, sent the manager out to help me. He took my glasses back for the quick repair. I was out of there in 5 minutes. Love that kind of service!

Had an awesome experience here .... Staff was awesome !!…read more Doctor was great .... Didn't wait long For sure will be coming back here Hands down just a 10/10

I have been to this location several times and the staff are amazing. Dr. M is THE best optometrist…read moreI have ever visited. They gave me trial sets of contacts even though my last exam had been in 2025. The whole front desk staff are great to work with. I have NEVER left a review positive or negative for any biz, but I felt the service here was so good, I had to leave a review.