If your idea of customer service is performing work WITHOUT discussing costs, sending SURPRISE BILLS afterward, and then dragging customers into court, this is apparently the company for you. We had a service contract. A technician came out, replaced parts, never discussed pricing, never asked for authorization, and when we asked about an invoice before he left, we were told, "You're all good." Spoiler alert: we were not all good. About a month later, the company withdrew $285 from my bank account without any prior notice. Mind you, I provided my debit card number for 1 oil delivery and then again for a service contract. I did not authorize them to "keep my card on file", but they did. That was how I learned there was apparently a bill. Not from a phone call. Not from an invoice. Not from a discussion. Just a surprise withdrawal. Then came round two. During an annual tune-up that was included in the service package we had already paid for, more parts were allegedly replaced. Once again, nobody discussed costs. Once again, nobody requested authorization. Once again, a bill magically appeared afterward. At that point I started reading reviews and was amazed to find multiple customers describing experiences that sounded incredibly familiar. Apparently, I wasn't the only person wondering why costs seem to become visible only after the work is already done. The company eventually took me to court over the disputed charges. After all the time, aggravation, paperwork, and stress, the case settled for a small fraction of what they were demanding. The lesson I learned? If this company tells you, "You're all good," immediately ask them to define what that means in writing. If you choose to do business with them, get EVERYTHING in writing. Ask for prices before a single screw is turned. Ask what parts are being replaced. Ask what isn't covered. Ask what will be billed later. Ask twice. Repairs cost money. Parts cost money. Nobody expects free service. What customers do expect is honesty, communication, and the opportunity to approve charges before they're billed. Based on my experience, I would never do business with this company again, and I strongly encourage anyone considering them to read the reviews very carefully before making that decision. read more

Prices are nothing special- Dover Oil on the road Employees do good work. Deliver Guys are always really nice. Service guys are also good- one exception- grouch that complained about his age, my crawl space, crawl space floor & left crawl space door wide open. Some pipes froze that night. Called office to relay experience - polite receptionist, asked to speak with office manager. SHE WAS A BIOTCH! Asked to speak with Owner -BIOTCH REFUSED. The office mgr. answered my call and was Immediately combative. She seemed to want a confrontation! WHAT THE HECK!?!?!?!?! "you can't prove. door likely to have been open when serviceman (grouch) arrived" TOTAL BS Customer Service. To the Woman Mgr. - STOP BEING SO ANGRY. If you hate your job QUIT, please. Customers are not being treated well by her and the Company Reputation is suffering. To the Mysterious Owner - FIRE HER ASAP. she drives away $$$ for business. read more

been customers of Dover Oil for over 20 years, but i will say that we stay as customers because of all the great service that we have always received from Ginny Toughill and Kevin Jordan. they are always courteous and always willing to go the extra length to help us. Rick and Lisa Raimondo Barnegat Nj read more

Whatever you do, do NOT use any type of credit or debit card. If you owe any money, they will store your information and charge your card. I was in the hospital for 3 months with 3 back surgeries. They called me almost every Friday for money. I've had dover oil for years. Never had an issue. Always paid my balance. Of course. I don't have anything in the hospital with me to make any payment. I told them that when I got home and checked my finances, I'll make a payment. They thought it would be a good idea to try and charge my credit card without my permission. Joke is on them because that card is maxed out. It's against the law to use someone's card without their permission. She said I'll send you to court. Go ahead because I will file charges against the Company for my credit card. read more

they charge me 180 dollars per year service contract. that gets you a once-a-year cleaning of your heating unit. the man comes in your home with oil all over his clothes and puts a small bucket with oil all over it on your carpet his oil-soaked canvas tool bag plop down on the carpet. when he is done you smell it for weeks even if you can get the stains out of your once clean carpet. they are so rude on the phone it's not worth calling. read more

First time using them and nothing but a positive experience! The repair/service man Lou,was very informative and helpful with every step he took, he explained. The work that was done the unit has never ran so good. The best part was that the price was very reasonable for the service. read more

On 2/14/24 my husband called Dover Oil to have oil dropped at our home in Freehold. On 2/14 his Debit Card was debited more than $490 for that oil. On 2/16 the house started to fell chilly. By mid afternoon 2/17 our home was 59 degrees. My husband checked the oil and the oil that had been paid for was never delivered. He called the office at approximately 4:15PM they were closed. The emergency "service man" said there was nobody there to drop oil but he could drop a few gallons of "diesel oil" to keep our heat running overnight. He said it would cost us $200 to do so. My husband argued why would we pay when it was their error and he said it must be discussed with the office in the morning. Angry, we had no choice but to agree to it as I am handicapped and desperately need heat. The "service man" came dropped the diesel oil then asked for payment. My husband gave him a credit card and he said NO it must be cash or check (he had never advised us of this) My husband said he did not have cash and did not use checks any longer. The "service man" became angry and cursed at my husband. My husband thought and said he would come back with a business check as I run a business from home. He came in got the check went to the door and the "service man" had left to his truck. My husband could hear him slamming doors of his truck and screaming/cursing about us to a woman sitting in the truck. Overnight from 2/17-2/18 the "diesel oil" delivered ran out and the house was freezing. My husband works overnights as a Nurse at a LTC facility so he was not home, I was home alone (a handicapped individual) in a house with no heat. I was furious. My husband spoke to the office and they admitted their mistake and said they would have the "previously paid for" oil dropped as soon as possible. At this point I needed to have my say. I called the office (approximately 7:30AM) I was angry and was yelling about the situation. I could not understand how this could happen. She hung up on me. I called back and asked for owner. He got on the phone acknowledged they made a mistake but said it was corrected, I explained to him I am wheelchair bound yet still run a Pharmaceutical Consulting business for 25 years and would NEVER treat my customers this way. He became angry and said hasn't my company ever made a mistake, I told him "yes of course but NONE of my employees EVER treated a customer lime this" The oil not being delivered is human error, the attitude of the employees and owner is POOR CUSTOMER SERVICE AND COMPLETELYT UNACCEPTABLE. He hung up on me. Can someone advise me how I can proceed with filing a complaint. My daughter is an attorney I will be contacting her read more

I was visiting my older friend in a 55 + adult community living he is sick and so is his father, who lives with him. He asked me what I pay for my oil in Clark I fill my tank every drop, the bill est around $500. Now it is never entirely empty but I have a 500 gallon tank. I asked to see his receipt that the delivery truck computer digitally prints out, he stated that he never received one after the fill. Next he received a bill in the mail for $500. He told me he called Dover oil & they could come up with the receipt. My friend & his father are on limited income both mentally challenged due to illnesses. Talking to some of the other elderly people in his community stating they were overcharged by 7 cents over a period of time. My heart goes out to these people, z I don't know if there is foul play going on or just human error, but check your bills people! read more

Negative review. Would give this business zero stars if possible. Stayed over at my friends house and woke up and it was -2f outside and 55f inside. No heat. Friend called her oil company for an emergency call out. Granted, the repair man arrived in 20 minutes but he came with an attitude. First he said that he "didn't want to be here" and said he "was an oil company and not someone who sucks oil out of a line", then threatened to "pack my shit up and leave". When my friend protested about him leaving, especially since her 85 year old mother in law lives with her and who was cold. He said he didn't "need this shit". My friend walked away and let her husband deal with him. The tank was fixed but the bitterness, foul language and rudeness that came with it wasn't worth it. He also commented on his way out, since he didn't get enough of his frustrations out yelling at my friend, that her little 2 month old puppy needed his nails cut. Go elsewhere unless you like that kinda customer service, or convert to natural gas. read more

I have been a Dover Oil customer for the past 14 years. I recently had an issue that I did not know how to fix on my own. The service manager, Casey, attentively listened to my concerns and sent Bobby and Alan to check out the situation. Bobby, Alan and Kevin (I hope I caught his name correctly) worked efficiently to assist me and truly went above and beyond! I am truly appreciative for how Casey worked with us, for his skilled team helping us and exceeding all expectations, and for the kind office staff who was always willing to help me through the scheduling process. Dover Oil truly cares about their customers' satisfaction. I highly recommend them!!! read more

I have been a customer of Dover Oil for over 18 years and they have always been responsive, pleasant and easy to work with, coming quickly in times of emergencies and delivering oil promptly. Gil M. read more

I have nothing but good things to say about Dover Oil, based on my experience with them. Whenever there has been a problem, the office staff promptly dispatches someone to handle the problem. The office staff is always courteous and pleasant, the mechanics that have been at my home quickly identify and repair the problem. I would highly recommend Dover to anyone without reservations. read more

Called for a pre season oil burner cleaning... (little) Kevin did a great job tuning up and cleaning my boiler... feel very good about going into the heat season now. Thanks Dover oil! Highly Recommended read more

Dover Oil is by far the BEST in customer service. We have been their customer for nearly 25 years. They are flexible with payments, and help us through the application process for HEA (home energy assistance.). In an emergency they come same day at no extra charge. We will stay with Dover Oil as HIGHLY SATISFIED customers. read more

After calling other companies and receiving poor customer service, I was very impressed by Dover. Same day delivery, great and explanatory customer service by Kathy and 24 hour emergency service. Its relieving to know you have reliable heat! read more

I've been using Dover Oil since 2005 to service my furnace. Unfortunately for me I did not realize they repaired AC units, and called another company who charged me a lot of money, and did not fix the problem. Dover Oil techs came out within minutes of me calling the office, found and fixed the problem in less than an hour. They literally saved the day! read more

Loyal customer for 30+ years. Bought oil for years, bought a new tank, air handlers and two units not to mention service calls. I loved that they financed the units. Last summer, the technician came out on a newer condenser that had never required service before. He sprayed an agent, used our hose to spray clean and said he was done. Don't worry, no charge. No paperwork and left in ten minutes. Two months after the call, a bill for 96.00 arrives. Long story short, I was hung up on twice in one day by a billing clerk and then Casey the boss over this invoice. I dispute and they won't waive. Said you don't even buy oil from us anymore (well i have njng now...sorry) and what would make you think the call is free. (Well, your tech said it was.). I will never again use them because I can't justify the utter lack of professionalism of being hung up on. Going to Finley. read more