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    Down to Earth

    5.0 (5 reviews)
    Closed 10:00 am - 6:00 pm

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    Basic Foods

    Basic Foods

    3.4
    (24 reviews)
    3.4 mi
    $$

    Beware of shopping here if you have specific medical conditions or boundaries. I went in to find a…read morespecific herbal drops for gut health. A female employee directed me to the supplement aisle and began pushing digestive enzymes, claiming that because I don't have a gallbladder, I'm not digesting fats and proteins properly. When I politely told her I could not take those ingredients due to a medical condition of stomach acid overproduction, she refused to respect my boundaries. Instead, she aggressively pushed the products, told me my licensed doctors were "wrong," and claimed "there is no such thing as the overproduction of stomach acid." She defensively claimed she's "been doing this for years" and accused my doctors of tricking me. To make matters worse, she began talking incredibly loudly and became highly animated, causing a scene that made other shoppers stare. When I repeated that I couldn't take them and walked away to remove myself from the situation, she openly chuckled at my assumed ignorance. Even when I moved entirely to the self-serve herb jars, I could still hear her loudly mocking me down the aisle to anyone nearby, repeating that "there's no such thing."Gastric acid overproduction (hyperchlorhydria) is a real, clinically diagnosed condition. A grocery clerk has no right to diagnose an anatomy issue, give false medical advice, or publicly humiliate and harass a customer who states a product is medically unsafe for them. I was so upset I didn't look at her name before walking away but she was an older plus size Caucasian woman with light colored hair. This behavior is dangerous, highly unprofessional, and a massive liability for the store. I hope ownership and management address this immediately. I wonder if she's been doing this.

    I love this store...it has a great selection of all things organic, grass fed, non gmo, etc…read more.. fresh meats, pork, chicken...dry goods, they have it all. Friendly helpful staff. But the MAIN reason I go there when I visit from Galveston is to pick up my in laws grass fed beef...from 2S Ranch in Palo Pinto, TX (they sell it frozen) The Schultz-Simmons (2S) Ranch is beautiful and the cows are treated ethically and raised w/conscientious farming practices. Try 2S Ranch Beef...you won't regret it! BUY LOCAL SUPPORT LOCAL

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    Grain free
    Grain free
    Basic Foods
    Melissa essential oil and a NY Strip

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    Melissa essential oil and a NY Strip
    Kroger Food Stores

    Kroger Food Stores

    2.8
    (13 reviews)
    4.2 mi
    $$

    Ordering a Deli tray for a group of workers on Monday for a Friday lunch. I arrived at the store…read moreon Friday at the correct time. The person working the deli was chatting up a person in front of the counter. I waited then they went back behind the counter and told me just a few minutes while they cleaned the circular slicer. Then they asked what I wanted. I told them I was picking up an order that was promised to be ready at 11:30. They forgot to ask my name only telling me they were behind because they were short staffed. Never did they check to see if the order was ready just wandered around behind the counter. I sought management as I felt this was getting out of hand. After 30 minutes I asked what was going on as I had a deadline again "We're short staffed and behind on orders". I pointed out this was an order that was done on Monday. They began to ignore me. I sought out the manager again. I finally got in touch with management pointed out the poor service and delay that was now putting me up against the time wall. I pointed out that she shouldn't be seeing me as it was 30 minutes later and I was still waiting. The group I was delivering to had patients and meetings in the time frame and the clock had run out. Note they (Kroger) never asked my name nor checked to see if it was done. The deli clerk argued with me and I was no longer in the mood. The deli clerk offered me a refund for an Item I hadn't paid for yet. The folks I was delivering to were running out of time to eat. Finally the Store Manager asked my name and looked in the back and came out with a tray with condensation on it. This time my high school chemistry kicked in and it indicated it was in a cooler waiting to be picked up. I took the tray and was no charged for the order. This was Kroger at it's worse next to expired or past best buy dates on the shelves and there are a lot of those. Spending a sizable amount weekly there may not make a difference to them but I have choices and I will choose to go elsewhere or sever my ties with Kroger.

    They had to call the "balloon" artist Kim, three times before she came to the desk. She took my…read morealready paid for balloons and went to blow them up and popped one Did not say sorry or get our money back or offer to do anything actually. Then as we were leaving, clearly We were annoyed, she said "Really" like we had done something wrong.

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    Kroger Food Stores
    Kroger Food Stores
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    Down to Earth - cosmetics - Updated August 2026

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