I'm not sure what it is... but it happens every time I contact this company whether I'm talking to them over the phone trying to make an order, even at the counter or getting a delivery at my front door... something unusual is going on with this place. All of the employees are awesome! I think it's a reflection on the owner. Every time I've spoken to someone on the phone or in person....they are friendly, efficient, cordial and totally willing to help. During a delivery, somebody turns up at my door with my order and they are also super friendly, cordial, laid-back, and willing to help. God, I wish so many more businesses were run like this one!! Whatever you're doing it's awesome. It shows and it's so refreshing to experience.!! Congratulations you guys are running an amazing business and I am so grateful read more

Happy 5th Anniversary to Down Under Industries! This dispensary is a gem in the community, offering quality products, knowledgeable staff, and an atmosphere that makes you feel welcome when you walk in. The product selection is impressive--whether you're looking for flower, edibles, concentrates, or CBD options, they've got it all. And the staff? Absolutely incredible. They take the time to answer all your questions and make thoughtful recommendations based on your needs. For their anniversary celebration, they really went all out. With discounts, food, snacks, vendors and even a live DJ, it was clear they wanted to give back to the customers who've supported them. The vibe was amazing and busy. I left with merch, food and lots of products. 10/10. Here's to many more years of success! read more

Down Under Industries - 5 year anniversary party - Cannabis Dispensaries Near Me - Petaluma, California

Still very fast place to come and grab you needs, but you will have to ask questions in order to fill said needs without spending and arm and a leg. I walked in looking for a pre-ground Oz that I have gotten here before and I was told they didn't carry it but after some deliberation and spending more time talking about products than wanted I was recommended something else which was not nearly as cost effective. I am not saying employees need to go out of their way to help customers but it seems that they may be trying to upsell customers rather than understanding the customers request. read more

Every single interaction I have had with the peeps at this business have been amazing. Even the delivery time quoted me was spot on!! You guys are awesome read more

Friendly Service, decent selection, very convenient location, nice little shop with competitive pricing

This is my "local" go-to dispensary & I love it... great product... excellent selection... helpful & knowledgeable staff... always deals to be had... easy parking... rarely takes more than 10minutes... always leave happy! read more

Friendly service, they check you out ASAP! Got free samples for first time client promo! Thanks

Exceptional service today at Down Under!! I brought in a return and the manager handled things so gracefully. My transaction was handled so well that it was a great example to the employees and customers in the building at the time. I left with my issue resolved and so much more!! Clearly they care about their customers. I'm so glad you are in our neighborhood. Keep up the good work Down Under! Just FYi- I happened to purchase something online that wasn't what I needed. This was the reason for my return visit today. read more

Absolutely one of the best places to go, they have alot of knowledge and are so helpful. Love love love these people

Great selection. They have hard to find brands. Delivery through Weedmaps is spot on. They call to confirm and let you know when it will be delivered. I love their service and selection. Recommend very much read more

I didn't think I was impressed at first. You can't smell the product. So it's kind of a mystery what you get. However, what I picked ended up being pretty good, and they have good deals and specials. read more

This place is lovely and the staff are even lovelier. They do have a great selection of different cannabis items and it's always a quick service. However, I will say their prices are crazy high in my opinion. However, they are the only dispensary in the area. I try to stock up when I visit other cities because of the prices but it's still a really nice place and I'll come here when I need to. read more

I always look forward to coming to this dispensary even if it isn't the closest to me because the staff are so friendly and knowledgeable.

Continues to be an amazing place. Constant promotions, the friendliest staff, the most helpful employees, and always quick.

BEST Staff! They all are so much fun, from the Bud-tenders, Security, and drivers. Always good old fashion, top notch customer service! The product is never disappointing read more

Extremely disappointed First two times I came in here I got a half ounce of pre-rolls which contained 14 1 g joints. It was a really good deal. The second time I got two of them so I got an ounce and it was about $60. Today I came in and they were out of them and I was trying to get the best deal as possible. I bought this pack of 28 and I was trying to get at least a half ounce. I get home and I opened it up and I realize that I got sold a quarter ounce, there's 28 joints but they're only quarter. So I did pay $73 for a quarter which is like $300 an ounce. This is not a price I can afford being someone that has a very little money. I can't tell you how extremely upset I am that I only got a quarter for that price. If I knew this was a 1/4. I would've never bought it. I was trying to buy at least a half ounce. And I was going over everything with the sales person and explain to them that I wanted to get the best bang for the buck. I will definitely never come back. And I will never ever recommend this to anyone. read more

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Welcoming space. Amazing customer service and a large selection of options. Helpful, friendly staff

Good selection, nice staff, cool location. Have been there 2 x now and will go back again.

Cutest little place with the sweetest guys! Run don't walk! Highly recommended! Thank you guys for such great service! read more

Down Under Industries - Cannabis Dispensaries Near Me - Petaluma, California

The staff is awesome but I recently discovered that they charge $5 more than a competitor for the only product I buy at dispensaries. Not sure why they think they have the right to mark up like that. Not saying they do this with all products but worth checking if you don't feel like being over charged. Needless to say I'll be taking my business elsewhere in the future. read more

Good prices. Good bud tenders.. nice local stop.. Treated like we were actually welcome! read more

I love that I don't have to leave my town to hit up a dispensary! The staff is always so nice and they also deliver!!! Very convenient and great location! read more

Out of the way, overpriced mids. Don't waste ur time with this show. Dont even have what it says the have. Ain't nobody got time fodat!

This small shop is amazing. The Budtender and staff are really polite and knowledgeable. I enjoy coming here for awesome products and great customer service. These Kind Sativa Drops are amazing for my daily working activities. read more

Down Under Industries - Kind Sativa all natural drops! - Cannabis Dispensaries Near Me - Petaluma, California

Great location. Sometimes the service is great, sometimes not great. Very very small selection. If you are looking for options try Mary Jane or Mercy Wellness. read more

Sadly I've been there twice asked for 1/8 of sativa in the $30 range, something that will give me a strong high. Both times I ended with pot I found very weak, very little effect.. Have been to a couple of the dispensaries in Santa Rosa and had better luck both times but it's a longer drive. Won't go back here again, just don't trust the quality of what they recommend now. read more

Great place! First time using delivery. It was all excellent, great variety. Not out of stock of anything unfortunately the place I've been using, is always out of stock of everything. So it was great to see a store run so professionally. read more

worst place to order reom.! they will lie and make you wait or cancel. i will never recommend or order from here stayh away read more

I would not go here. They have a terrible weight system they're out of some of the better brands and then they recommend a more generic brand and it's not worth it! Plus they're 20% higher than their competition read more

Good selection, Chocolate Thai, Afghanistan, Good People, Good Prices. These people including security are really nice people.

The newest dispensary that you haven't heard of.! Nestled back in the industrial area of Petaluma you will find one of the cutest and well staffed retail locations in the county. Ran by 2 sisters and family you come away with great product and a smile on your face. Make this one of your go-to for Cannabis flower and treats. read more

Solid little shop in Petaluma. As far as I know it's the only one but I like how nice the staff is. Lots of options for the small size too.

Easy and kind, fun staff! They're great. I'd come here again. I like them a lot. This is the best. Yay. read more

Seemed to be a nice place with great people and service. Could not visually inspect products or product sample before purchase. So with salesperson's recommendation I made a purchase. When I got home I opened the package and was not happy. I saw 50% of the product was 1/4" or less in size. The product was dry and a harsh experience. I didn't contact the seller for a refund or exchange. I feel if someone in the cannabis business doesn't know what they're doing they shouldn't be in that business. Time will tell. read more

I have been visiting this shop for a while now, everyone is super welcoming and kind. I mostly try new strains and products, they always have a variety. I started to visit more often because of the short wait time and how convenient it is to buy from here! My experience have overall been great, I would highly recommend. Thank you for everything Down Under Industries ! read more

Stopped here on the way up to Eureka with my brother and wanted to grab a few cannabis items. I'm a Florida resident so I was buying recreationally and the check in process was super quick and easy. This ended up being the perfect stop. As soon as we entered we were greeted by a friendly front desk associate and security guard who helped check us in. Once we got to the back, we had a really great employee help us out and answer all our questions. I told him we didn't have much time to spend and were sorta in a rush, so he quickly checked us out and was so nice & informative! He even gave me his lighter when I said I didn't have one! Great dispensary and if you're in the Petaluma area I highly recommend stopping by to grab any cannabis products from them! read more

Unfortunately their Hours are wrong on Apple maps and I wasn't able to pick up my order 2 minutes "after closing"... too bad...

Highly recommend this place, they always have a wonderful variety of products in stock and the staff is well-informed. They know what they're selling and really take the time to help me find what I'm looking for (even when I don't know what that is). The owners and front desk/security are always friendly and welcoming, and I always leave with a smile on my face :) read more

The staff is incredible accommodating and prices are better than Mercy Wellness. I appreciate that I never have to wait and their online ordering system is very convenient. Not a single complaint about the products, as you just have to know your brand and preference. read more

Sask friendly service. Great deals! In and out the door in 10 minutes with a huge bag of goodies... edibles, smoke, tinctures, drinks... Birthday special - Father's Day special. Very happy. Soon to be happier. read more