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    Downey Ice Company

    5.0 (1 review)
    Open Open 24 hours

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    Response time

    3 hours

    Response rate

    50%

    Services - Downey Ice Company

    Ice delivery

    Water delivery

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    2 years ago

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    Long Beach Ice - Our ice sculpture was a hit at the party!

    Long Beach Ice

    (64 reviews)

    My son had a snow themed 1st birthday party. I called and spoke to Freddy and ordered what we…read moreneeded. I also got an ice sculpture. Everything was amazing! They arrived at the promised time and ensured the snow and ice sculpture were perfect and would last on an 80 degree day in Los Angeles! Thank you so much to Freddy, Gavin, Fernando, Carlos and everyone who played a part in making my baby's day a success. You were wonderful!

    Unfortunately, this was a disappointing experience…read more We utilized this company today for a last-minute ice delivery and ordered 320 pounds. The delivery arrived quickly, which I appreciated, and initially I saw this as a business we could rely on for future last-minute needs. However, when I called to pay the invoice, I was met with an unexpectedly rude and dismissive attitude from the person who answered the phone. The interaction was uncomfortable enough that I asked who I was speaking with and was told it was Freddy, who identified himself as the boss. Customer service starts at the top, and first impressions matter. While our delivery driver was professional and courteous, my experience with management left a very different impression. Respectful communication should be the standard, especially when interacting with customers who are supporting your business. Because of this interaction, I would not feel comfortable recommending this company to others or using their services again. In today's world, kindness, patience, and professionalism go a long way. Customers have many options, and I believe people should spend their hard-earned money where they feel valued and appreciated. I rarely leave negative reviews, but this experience was disappointing enough that I felt it was important to share.

    Downey Ice Company - icedelivery - Updated June 2026

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