Kind of rude and disrespectful staff bad area don't smell good only been there a month and ready to move already

Using this facility for 4 years or more. People who are in the office are kind and helpful. My cottage is close by, but small. Having this place near by, is convenient. It's large enough to keep my extra things at a decent monthly fee. read more

I love this place It's clean, great location and great customer service I Highly recommend it! read more

So sad this place is being forced to close. Hope the management opens another facility, they were always so kind and helpful!

I have used this storage facility for almost a year and can't recommend it highly enough for the helpful staff, cleanliness and very reasonable rates. The building is a little older and literally hidden away underneath the highway. But it is such an awesome deal. Check it out! read more

this place is trash I had my stuff here for years and when I came to get it I had to throw most my stuff out. I had holes eaten through most my stuff all of it was covered in rat feces and I had to throw most of it out. DO NOT STORE YOUR STUFF HERE. When I brought it to their attention they were aloof and didn't seem to care or act like it was even their fault. terrible terrible place. Funny because they'll hound you about payment too. very rude as well. read more

SJSU Students !!! THIS is the place to hold storage if you are sick and tired of lugging all of your belongings home every summer. Downtown self storage is my first experience using a storage facility and it couldn't have been more positive. The location is great, and is really secure. Opening and closing my storage unit was very simple, only took a phone call to open and a quick email through the website to close. Of course had to meet up during business hours to sign paperwork, but was a quick and simple process. The facilities are clean (elevators, dollies, carts, etc), and the staff is really nice. The price for the units is a lot better than that of others around. Removing my things from the unit was especially easy as a one woman job considering I could park my car right there. Overall, I would certainly recommend downtown self storage to anyone! read more

Very helpful and very reasonable. Answered all our questions and held our student's hand through the process.

Need a safe, convenient place to store your DTSJ dwelling-sized collection of household/miscellaneous items? This is *literally* the perfect place for you. This storage facility is located UNDER the overpass after Reed heading south, and between 10th and 11th streets. The entrance is on 10th, the exit on 11th, and both are secured by an automatic gate, open 9a-6p Mon-Fri, and 8a-5p Sat & Sun. There is 24-hour surveillance for extra security. They offer the cheapest storage units of downtown. For level one units, a 5x10 unit is $99/mo, and a 10x10 unit is $159/mo. For level two units, a 5x10 unit is $85/mo, and a 10x10 unit is $139. Although the level one units are more convenient, there is an elevator that can fit anything normal door-sized, and it's not that stressful. They also have platform carts you can use to move your stuff between your vehicle and storage unit, as well as moving supplies available for purchase (at a discount with your yelp check-in)! The managers here are very professional and are as helpful as can be. I've seen the same employee on the clock each time I have been to this facility, and she is incredibly kind and sympathetic of movers. Treat them nicely and they may give you a deal (but you didn't read that from me)! An added bonus is that everything is kept very neat and clean, and almost everything is updated to be as modern as possible. I just finished moving my stuff out of the second storage unit I've had here (the first during the summer after my freshman year), and I could not be any more pleased with this business. I plan to store my stuff here whenever necessary during my time in San Jose, and I always recommend it to anyone needing a unit! read more

I had gotten a unit with Downtown self storage what was supposed to be only a few months it's been almost 4 years they are awesome the staff makes sure everything is taken care of if anything seems out of the ordinary they go out of their way to make sure your personal belongings are cared for thank you. read more

We have used Downtown Self Storage for a while now. Very convenient. Very clean. We have only worked with Alana and she has always been helpful. It is nice to know that true customer service still exists. read more

Great storage facility! I've rented units at this location on two different occasions when I needed some extra space. The staff are very friendly and efficient. Prices are competitive and access from the freeway is convenient once you figure it out. Next time I need to store some extra things, this will be the first company I call. read more

Was really helpful with the storage and accommodated to my situation. Also the front desk was extremely polite and was so helpful and lovely to talk to. If I'm ever in a pickle with storage again because of college, I know I'll be coming back here because of the service, price, and the convenience. read more

This place is The best! Completely convenient and perfect for students. The way they handle their customers shows how professional they are. At the same time, they were kind and understanding. Definitely would recommend this place to fellow students! read more

I have had my belongings stored in one of their units for several years and am very satisfied with the cleanliness and friendliness of the staff. In my experience they have very reasonable pricing as well. Due to an emergency I had to obtain a storage unit that was lass than half of what I have at Downtown Self Storage and I ended up having to pay the same amount for far less space. As I said earlier, the staff is always friendly and courteous and are always happy and eager to help out. read more

I could not have been more pleased with the service I got from Downtown Self Storage, particularly Alana. Was quick and easy, even handling it from San Diego. Would definitely recommend. read more

I have been very happy at Downtown Self Storage. Great customer service. The staff (Alana & Brandon) are knowledgeable, helpful and very friendly. Their rates are competitive, actually less than other nearby storage places when I was searching for storage. The location has easy freeway access because they are located under Hwy 280 and the freeway onramps/exits are just on the corner. The property always appears clean and well maintained. I feel very confident storing my belongings here. read more

I used Downtown Self Storage for 4 months in between moves and had a great experience. The location is convenient, and the staff (Alana & Brandon) were always friendly and helpful. Alana even went out of her way to help me donate some of my unused items to another tenant who worked for a non-profit. read more

Downtown Self Storage has excellent customer service! I've used their storage units many times throughout my 4 years at San Jose State University. All the units are very clean, safe and the location is so convenient for SJSU students, in particular. Downtown Self Storage even provides discounts for individuals who pay for their unit(s) upfront, as opposed to monthly. All your items will be secure and safe at this facility. Not to mention, you are sent a reminder via email, for when your unit needs to be vacated. The employees are very professional and friendly. Thank you for your excellent customer service :) read more

Love this place....easy access gated for security purposes .. Other than the shady drug deals that happen just outside this place is #1... Great staff and great prices....great location too...hard to get too but its so close to sjsu it makes life super easy.. read more

They are very helpful and will go the extra mile for you. I went here with my mom and we had just got one storage and then realize a couple days later that we need two storages. They showed us our options and made sure the units were as close together as can be. He helped us get a cart to unload and made sure we were satisfied! The guy that was there always seem happy and like he loved his job! The place is very clean too! read more

I have rented from Downtown Self Storage for over 3 years now and have never had a complaint. They keep the facility looking good, prices are the best that I found, I have only had my rent raised one time since I have been there and it was only $6.00. It is a safe place too! The Girls in the office are great, they are friendly and give great customer service. They even know my name. Next time you need to store your things, I recommend Downtown Self Storage. read more

Watch out for sneaky charges for whatever they can think of. This place will try and get as much money from you as possible. Get everything in writing if you can. They may refuse to do that though. read more