A half star is too good! My interaction with this company is appalling! Their salesman/estimator Mark Shingledecker brought the Diakin brochure I have heard of the product and comfortable! Well after his crew rushed in and slapped this installation together well not exactly together over the last five years I've had no less than eight technicians out, trying to revive this dead heat pump and furnace! Well, it was a bit switch and I'm not even sure they installed a new unit. There wasn't none of the typical packing materials in sight and it was a Goodman brand owned by Daikin. It's a lower quality today almost 5 years later. I have a new heat system in my home and the wonderful company AC electric service hold off the old one Dr Cool's company employees put this gigantic heat pump outside the bedroom wall it's not very quiet and the furnace they put in the attic was above my bedroom ceiling isn't rattled and hummed heat or cool lots of sleep disturbances over the last five years! The city and the GENERAL CONTRACTOR Tyson Sonnenberg TIMBER COAST CONSTRUCTION and his business partner Neil Whiteley, Ross between the two of them they have 62 a.k.a.'s why would a man in his early to mid 40s need 29 of them and I ask you why would they be allowed to participate in a GOVERNMENT PROGRAM (to assist use that word lightly) Homerowners of moderate means,senior citizens and the disabled. I have Parkinson's disease not only was their crew disruptive messy. The companies came out, witnessed in photographed the kinked and folded ducting!!!!! the unit that I was overcharged for and over sold was large enough to cool a 3000 ft.² home. My condo is a 700 ft.². I did not do the usual research when I hire people contact state verify their own license the bond in their insurance before they walk through the front door because I was assured by the city employees that run this show called benefit They were vetted. In fact I had another contractor lined up Mercurio's to do the installation and they refused. Oh, there's more than one reason for that. I was let a stray the funds for this program comes from HUD Housing and urban development! The people's money read more

These guys are phenomenal. While having other crawlspace work done, it was discovered that our heating ducts were in extreme disrepair. They came out, inspected the crawlspace and provided videos and bid for complete repair. They were able to schedule us quickly, and finished the job within a week, each day, providing updates and pictures of the progress. We were extremely pleased with the quality of work done by Dave and his team. All of the ducts were replaced. Reconnected,reinforced to the Joists. Beautiful job. We highly recommend Dr. Cool and Heat. Fabulous work at competitive prices read more

Six years ago they were the only company out of several who could find time to service my furnace. Their prices were competitive. Last week my furnace quit late in the evening and set the smoke alarms off. ADT called the fire department. I called DR. COOL. They showed up early the next day and told me my 18 year old furnace was toast. The tech left an electric space heater with us. They recommended and provided an estimate for a top line system with the best online reviews and best international sales. 24 hours and three contractors later I had two higher estimates for systems with poorer reviews and a guy who might be able to come and look next week. I committed to the contract on the phone and the next day my old system disappeared replaced by a new top line furnace and heat pump with a great warranty for a great price. Professional polite techs. Quick competent service. Great value. I could not be more pleased. Highly recommended. read more

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Mark, the manager was very knowledgeable, efficient, helpful, and informative. Louis the technician was helpful. I'm happy to get a good furnace for a reasonable price through this company after some research and interviews. There were many people out of heat around the same time as me ( around Thanksgiving holiday) so one of their employees was stressed and consequently were some aspects that could have been better during installation, but all in all I'm VERY HAPPY with the work they have completed. I hope this furnace will last me many years as my other ones have. Time will tell. read more

At 5 times the price you would expect a little proffessionalism from a company. They took advantage of my mother-in-law and used her gullability to way over charge to the tune of 5x what every other company quoted her and then left her with a dangerous nest of wires hanging outside the unit. They then charged her even more money to have someone come out and make it look "pretty" instead of doing it right. Save yourself a ton of money and get a real professional to do it right the first time! read more

Dr. Cool Dr. Heat - So called "proffessional" wiring! - Heating & Air Conditioning/HVAC Near Me - Sumner, Washington

I have nothing but good things to say about our experience with Dr Cool. We bought our house in 2009 & inherited a 20yr old furnace with it. We have had the guys out every year for maintenance. Making the appointment is super easy & they have always showed up within the scheduled time window. We have always been treated with respect & they are very courteous. Every time they come into the house they take the time to put booties on. This was HUGE for us as we don't wear shoes inside our home. The technicians are always very knowledgeable & have never tried to sell or push us into anything that's not needed. This year we have finally gotten the news that we were expecting. Our furnace has started to show signs of its age & is going to have to be replaced. The service tech that was out still performed the yearly maintenance, took the time to explain repair options if we wanted to invest in that route & has setup an appointment with their comfort specialist who is going to come out on a Saturday to give us replacement options. At this point all I can say is thank you for the GREAT customer service. We look forward to continuing this relationship with a great company that we know we can trust. read more

Brandon worked his tail off to fix my furnace in 28% weather. I was thoroughly impressed by his timeliness and concern that we were all quite freezing! He ran into more than one problem, but persevered with a smile and completed the job and made sure it was done right. Much gratitude to him and this company! Very impressed and happy! read more

Please, please avoid this company, especially if you are new to this kind of heating and cooling system. While they were initially responsive before work started, everything fell apart during work and after work was done. We paid extra to have their electricians come out and do all the electrical work done. But, they only did 1/4 of work, didn't secure permits that they said they would get per our contract, and ignored all follow up calls and emails about finishing the work. Office called us multiple times demanding payment and then would act surprised when we explained the work was never finished. We were new home owners and learned the hard way. 20k wasted on an awful company with work still not finished 1.5 years after initial contact and the work was never permitted by city. read more

Had Nick and David at my home today to install a new Furnace (Daikin) did a wonderful job highly recommend this business. We have used Wayne and his Team for more than 25 years and have never be disappointed. read more

Dr. Cool has helped us over the past 18 years and has done a great job. They have helped us over the years with a new A/C unit, a new furnace and with some repair work. I have always been impressed with their ability to troubleshoot our problems. Today our heat went out and they were able to come within a few hours and take care of us. I also found their rates to be very reasonable. I would recommend them for both repair and replacement. read more

Had my Heat Pump System installed and serviced by Dr Cool, they are Amazing! Great Install and Excellent service... I couldn't be happier with the recommendation for the type of system and their follow up is outstanding. read more

I would steer well clear of this company. Cummings and Hunts both came out, walked the house and I told them what I wanted. Both rep's told me they would go back, talk to the hvac guys and send me a quote. Dr Cool's rep arrived on site and almost immediately asked "how much are you looking to spend on this?". After walking the house, he told me "you're probably looking at $24,000" When I asked why he explained that I had several runs and they would all need to be replaced. When I told him I did not want them replaced he said that if I only wanted them repaired he said he could probably get it down to $12000. I asked him to send me a quote which he never did, I guess he could tell there was no way I was going for this. By way of comparison, the other 2 quotes I got were both for around $5k. My guess is they looked at the neighborhood and jacked my price up to see if I would go for it. These guys give me the same vibe as used car salesmen. Again, steer clear, they are clearly unscrupulous. read more

Our experience was the opposite of Whitney B.'s. We were getting quotes for adding central A/C to the home we recently purchased. We found Dr. Cool on HomeAdvisor.com so called to receive a quote from them. Wayne came out and met with us. He was an excellent HVAC consultant. He shared several options and told us when it wasn't worthwhile to spend more money. Our existing gas furnace was at the end of its use life and had already required a service call in the 2 months we'd been in the house so we replaced the furnace in addition to adding central A/C. The quote from Dr. Cool was less expensive than others we received for the same equipment, including from the company that had been servicing the existing furnace. The installers were friendly, professional and had great attention to detail. I highly recommend Dr. Cool for your HVAC needs. read more

Unfortunately I know absolutely nothing about HVAC and Rich knows it. I recently bought an older home and when I had the home inspection done it was brought to my attention the furnace needed to be serviced. Being a Sumner business owner myself, I wanted to support another Sumner business so I called Dr. Cool. They sent out Rich who told me that the furnace should be "condemned" and I was in danger if I ran it. (Ok well I know nothing other than it was blowing out a lot of heat but, why wouldn't I believe him)? So he gives me a ridiculous bid to replace my existing furnace. I decide to get 3 bids total and then make my decision. I end up having it replaced by someone else but then go through 250 gallons of propane in a very short time. I decide to call Dr. Cool again to come back out and make sure that it was installed properly just to be safe. It was Rich again who came back. He tells me that it was installed totally wrong, that it wasn't even the size I was told it was, and that he was surprised I hadn't had a fire! Naturally I am freaking out thinking I just got scammed! Trying to make a long story short there was a 3rd party (Home Depot) who was able to tell me that the furnace was installed properly and it was the correct size! So shame on Rich for lying to me and sending me on a wild goose chase. I am now doubting that my furnace should have ever even been "condemned". A very hard lesson to learn and sadly I will make sure no one that I know goes to Dr. Cool. read more