In need for a honest company to work on your ductless heat pump? I highly recommend Valley Furnace of Puyallup. Darryl is very knowledgeable. He showed us how we can care for our unit to extend its' life and charged a fair price for his work. I would definitely use their services again. read more

Overall good experience. We chose Valley Furnace because of their history in the community and consistency. My parents used them to redo their entire hvac system and when we bought our first house, we chose to add A/C. We called a couple other companies who scheduled quotes with us weeks out. Valley Furnace just happened to have Darrel at a quote a few blocks from us so he came out minutes after I called! Wore a mask the whole time. He was professional, educated us about our system and maintenance, and even remembered my parent's system! We especially liked that valley furnace works on hvac and water heaters, so they were able to install a thermal expansion tank for just $159! We were able to get an install 10 days later on a Friday. The install had a few hiccups that earned the 4 star review. Shawn arrived on time for the install (wore a mask the whole time) and said electricians would arrive shortly after. He completed the entire install and no electricians. Finally he left, and said the electricians got caught up on a job and would be there soon. Instead of 9am when they were expected, they arrived at 2:30pm and worked until after 4:30 when valley furnace is closed. The electricians were rushed and frustrated because they had been over scheduled that day. When they were done, the A/C did not work. Bless his heart, we called Shawn and he walked us through some troubleshooting over the phone but we couldn't get it to work. Disappointed, we had to wait over the weekend to get it properly installed and working. We planned an event around having A/C as scheduled so this was an inconvenience. Shawn came back Monday morning and replaced the faulty thermostat and now we have A/C! We called the office and left a message Friday afternoon explaining the issue and reiterating that Shawn did excellent work but that we were still disappointed with having to wait over the weekend and hoped there was something they could do to make it right. Monday morning when I called to pay, they had not received my message yet because they were scrambling to reschedule Shawn since he had to come back to our house that morning. I explained the situation and reiterated I hoped there was something they could do. While they apologized and said that's not typical, I was told this was no different than if the electricians had called in sick, so we received nothing to mitigate the inconvenience. We got great work and are happy with our A/C, but still felt that we were owed a discount on service or a service package in response to the inconvenience. read more

My family has been using Valley Furnace for several years and we have been very satisfied with their service. Darryl has always been the one to come out, he is knowledgeable, friendly and honest. They will always have our business. The reason we started using them was after an issue with one of our rentals heat pump, after having Dicks heating come out and charge us $800 and it didn't fix the issue we called Puyallup heating and they gave us an estimate for over $1000 and said it would take all day to fix so we called Valley Furnace for an estimate and Darryl knew exactly what the problem was, fixed it within a few minutes and we never had an issue at that rental again. It's not easy to earn mine and my husbands trust but Valley Furnace has. read more

After having to work from home due to the Coronavirus, our furnace went out and who wants to work in a cold house...We called a few places, but the first place(fairly well known) came in at DOUBLE what Valley quoted us. They came in the next day and we had a new furnace in less than 24 hours from when we first called. I highly recommend them. read more

Friendly staff, owner actually did the bid for us. Unfortunately they only gave us a bid for one unit and do not provide itemized bids with price breakdowns, even when requested. The bid we did receive was vague, and higher priced than the competing bids we received. read more

I have to say - calling any HVAC people ranks up there with going to the dentist for me. This is the 4th home we've owned. We have used a few different heating guys to service the furnace, fix it, move duct work and even replace them. Each time, I stand there and ask questions - I really want to know how to better care for my home! OTHER competitors were slow to answer, curt in response or just wouldn't answer unless I was very specific in question. VALLEY FURNACE (Darrell) was happy and informative. He looked at our beast of a furnace (a giant GE oil burner from the 60's) and explained all the pieces and parts to my husband. Darrell was honest about the maintenance necessary, even about things to look for in the future. I was so impressed - things like that normally frustrate my husband, but this time he was encouraged and empowered in caring for this machine. OTHER competitors would have normally at that point told me I needed to by their fancy custom-made filters - and that would cost me an extra $90+. VALLEY FURNACE instructed me as to how to make what is on the market work. OTHER competitors would have told me how inefficient the heater was - how we could do SO much better with a new one ... we would buy from them and they would install. VALLEY FURNACE explained the ins and outs of oil heat, and how incredibly efficient it actually is -- not only in energy resources, but in cost! They also explained to me what would indicate the need for a new one - and the cost it would be - carefully emphasizing we did NOT need to do that now. OTHER competitors would now say that they NEEDED to come every year to service the heater ... or else something terrible could happen. VALLEY FURNACE said every other year is more than enough. Explained that changing the filter was good enough. That saves me another $280+/yr! All-in-all, VALLEY FURNACE saved me nearly $400 and even the cost or pressure from a rookie to drop another 5K+ on one of their heaters. Now that I know about VALLEY FURNACE - after having worked with (and still receiving calls from ... another annoyance) at least four of the top names in HVAC companies in this area. I would be a FOOL to NOT use VALLEY FURNACE. And, I admit, knowing what I now know -- you would be, too. Ask for Darrell! read more

As charming as a warm, fresh pile of cattle manure in the hot afternoon sun. We had a bid for a new HVAC system in our home done by this company. They did no home measurements or inspection of my current duct system, yet still offered a bid. The install was bad, with angry installers tapping their toes demanding payment before testing the system. Turns out it only provided heat to one floor of the house. Owner told us that wasn't their fault, they installed the furnace correctly. Really? read more

13 months later and my system is still working great. User error means it is difficult for me to get it set the way I would prefer but that's not the system. It is quiet and efficient, savings range from $1 to $70 a month compared to our previous system. I am very happy with Valley Furnace and would recommend them to anyone. read more

This company is really bad. I got a house that have a heat pump installed by them, and it stopped working recently, so I ask them come fix it June this year, they came out, but the heat pump still not working. Paid them $300, then i called them again, they said there is nothing wrong with the heat pump, and just need a new thermostat, which they quote me $500 for replacing a heat pump, A heat pump is only cost $200. So I called another finance company came take a look, they discover there is nothing wrong with the thermostat, the heat pump has issue. Very bad company, keep charging you money but doesn't do anything. read more

So I called out and had 5 bids done for an upcoming furnace replacement. I selected Valley based on price, equipment offered, responsiveness & experience using them before. The were not the lowest bid but did offer the best value for what was offered. One local company was only a little cheaper but their equipment was not a brand I've necessarily heard good things about in the past so didn't want to chance it. I had Valley install my heat pump 10 years ago and was very happy then and am happy now. Our current furnace had been out for 3 days and not only were they trying to get the new one installed a couple of days after us accepting their bid but they called the next day to say they could do it that day! Within 3 hours it was done and we had heat again. They will be my first choice as long as I'm in this area. As for a couple of the other big name companies that you always hear about in the media I can see why as their over inflated bids (by as much as 80%) are used to pay for advertising but they don't listed to what you say are your needs and try to up sell you. The last one still hasn't even gotten around to emailing me my bid and its been 2 days! I'd suggest staying clear of any company that has Washington in its name and give Valley Furnace a try as they are quick, know their products and only give you what you need or want, thanks again guys. read more

Valley Furnace has provided us with every aspect of our heating cooling and hot water since 1981 when we bought our house in University Place. They are prompt, clean, courteous and do a great job. They call us to check in with us from time to time - and that's what I need. A family run business - and we love that! read more

We have used Valley Furnace three time and always had an excellent experience with Andy and his crew. They are honest, prompt, and a pleasure to deal with. Would recommend them to friends and family. read more

I was provided with prompt and good customer service. The repairman was highly experienced and taught me a great deal of "need-to-know" things about my radiant heating and oil burner. Valley Furnace has my business. read more

Valley installed a 12,000 dollar heat pump. In super cold weather, ice covered the coils and the heat pump blades hit the ice causing a loud racket until either the blades wore thru the ice or it warmed up outside enough to melt some of the ice or the defrost system in the heat pump worked. Valley rep came out several times and was unable to fix the problem.( Problem occurred as recent as two days ago when the racket woke me at 4:30 am. and continued for 3/4 hour) The owner, andy, then told me they were done trying to solve the issue and that I should find another heat pump vendor. read more

Contracted with Valley Furnace to install a new furnace in my home as part of a remodel. Valley was recommended by my prime contractor. Prime and Valley consulted and spec'ed an American Standard system for my home. Valley installed. Valley never did any kind of analysis of the home prior to the install. They only asked for square footage. No test of flow or balance during or after installation. Post install - The system starts and ends the heating cycle with a loud bang. There is an eleven (11) degree heat difference between rooms. When I called Valley for assistance, the Vice President (Andy Anderson) laughed at me. Really, I'm not kidding. Then he stated since he didn't install the ducts, it wasn't his problem. I cannot recommend American Standard systems or Valley Furnace of Puyallup. read more

I have to agree with Robert P. They installed a Lennex for me. Has been nothing but a nightmare since. In 6 years it has broke down 10-12 times. Even though we have a 10 year warranty on parts from Lennex and a 10 year labor warranty with Valley Furnace, Andy told us he was done with us and told us to find some else to fix it. I DO NOT RECOMMEND VALLEY FURNACE! read more

Over the past 25 years I have had a furnace and heat pump installed by Valley Furnace. Both installs were seamless. We are on the yearly service maintenance contract (highly recommend) and needed only two no heat calls over the years-both thermostat related. Anything needing attention is caught at the maintenance calls and have always been given a heads up if it looks like something is wearing out, with the option to replace or wait and see. This company is professional and makes sure their clients are taken care of. My neighbors have used other HVAC companies over the years with dissatisfaction and now switched over to Valley Furnace as well. I typically do not do online reviews but my thermostat was acting up this week and they had a service tech in the area so worked me in one hour after I placed the call. That's customer service! read more

I called Valley Furnace because they have a good rating with BBB. I wanted to have them look at my furnace and they took part of it apart and shut off the gas and said that is was 'RED TAGGED" because it had a cracked heat exchanger. He said the "flicker" of the flame indicated a crack and that carbon monoxide was leaking. We asked if that were true why didn't the carbon monoxide alarms go off. His response was the testers were unreliable and probably made in China. We had to pay $94 for this crap. Since then we had several companies come out - and tested for carbon monoxide leaks....no leak was detected. When I called to discuss this with the owners, they were on vacation. I left messages but did not receive any return calls. I called back again and was told this was the first she heard of this. She yelled at me and then hung up. I recommend that you STAY AWAY from Valley Furnace. read more

We've been a customer of Valley Furnace for the last 12 years through 3 different homes. Always had a knowledgeable tech come out and pleased with the service done. Will continue to use them and reccomend them to others. read more