I would definitely recommend Eco Air NW to anyone who is looking for a heat pump installation. It…read morewas easy setting up an appt, Gene (sales) was very professional and competent, with a quote the same day. Highly recommend!

We had a great experience with Eco Air when we had three AC/heat split units installed. Steven was…read morewonderful to work with--he was very responsive and worked with us to get the best plan for our house and make sure that the units were placed so that we would get the most benefit out of them. The units are also very energy efficient! Eco Air was also competitive price-wise. Finally, the team that installed them was efficient, thoughtful, and effective. We would definitely use them again if we have other air conditioning or heating needs.

We are very happy with the new Mitsubishi Hyper Heat ducted system Prime installed. They were very…read morequick, professional, and competitively priced. We were able to get a longer warranty on the Mitsubishi system because of their diamond level status. They were expert at figuring out how to relocate our failed Lennox air handler from our crawl space to our garage. I would recommend them for an HVAC installation or for any HVAC job requiring expert knowledge and service at a competitive price.

I am so impressed with this company. The quality of the work was outstanding. The products included…read morein their bid to replace an existing gas furnace with a heat pump and air handler, and to upgrade some ducting, are top of the line. They were on time and worked efficiently. They communicated well and were a pleasure to work with. And they made the most competitive bid on my project to top it all off.

I had my vents cleaned today. it feels like they were very thorough. I am very pleased with their…read moreservice. I learned that not all vent cleaning places are the same they came with a large truck that housed the vacuum.i absolutely would recommend!

Our tech did an awesome job of cleaning our furnace vents!!! Very knowledgeable!! Both his prep to…read moreget the job started and the cleanup after were thorough...left our home clean and ready for use!! We highly recommend these folks...on time, professional, clean and neat and very thorough!!!! Shar G

We were referred to Aircare USA to have our air ducts cleaned. My husband called and asked for a…read morequote. He was sold on an "air scrubber". I asked him what that meant, he said it was like an air purifier. He was told we would be only paying for the air duct clean and the product itself. He was originally quoted $800 for the cleaning and the air scrubber for a $1600 package deal. We have an Aerus Air Scrubber cut in and installed into our HVAC system. As I walked in the door that night from work, I said, "why does it smell like an ozonator in here?" He asked me what that was. I explained that it was something that sucks the oxygen out of room to remove strong orders quickly. Companies that do Bio-hazard clean-up and restoration commonly use these machines. I am very familiar with this smell, as I have been in property management for 15 years. In fact, I own a small one for vacant homes. Ozone machines can make people very ill. My husband immediately notified Jim, the owner, that my son and I were smelling this odor and were getting headaches and our eyes were watering. It's important to note: we experienced NONE of these symptoms before AirCare USA. Jim claimed that they do not use ozone as they tried that once and he knows its bad. He had no idea what we could be smelling. Maybe it was the "sanitizer" they spray in the machine. He asked us to give it a little while longer. A week passed and still the smell was there and we were even more sick. I got on a step stool and unplugged the machine. When we called to ask them to remove it "100% Customer Guarantee" they pushed us out weeks. The day before the appointment I called Jim and asked how we would be reimbursed. He told me it would be up to Alex and he wasn't sure how much but he would cut us a check. Late that evening I received a text telling me we were not receiving anything back. During the appointment, Alex told my husband we would only see a refund had they been able to get their money back from the company. My husband asked why we should be on the hook for $1600 for something that was making us sick, Alex asked why HE should be on the hook for it. They buy these units in bulk and can't return them. He also said there was nothing in the unit and he has no idea what we would smell. As Alex was leaving my husband had to ask for our piece of equipment back that makes us sick, that they were going to take and not refund us any money. We have a patch in our HVAC system, you cannot find this model number of air scrubber on the internet anywhere and we are still out money. This was our experience with AirCare USA.

The company called me right away after asking for a quote, they were super friendly and…read moreknowledgeable - and did amazing work! The vents were likely never cleaned in 30 years, it was DISGUSTING! You know it's bad when the guy asks if he can take a photo to use for his before and afters. They were clean, efficient, and amazing! Recommend using them and doing this every 4 years!

Fine Hvac was remarkable. The Company replied back within moments. When evaluating our issue, they…read morewere very patient explaining our system and made us understand what needs to be done. But what's important was nothing had to be "now' giving us time to think. I would Highly recommend this company for their Honesty.

I came across Fine Hvac when I was driving down Yelm Ave and saw a sign on a telephone pole. We…read morerequested an appt either a Saturday or Sunday and got a text back in reasonable time that they were able to come out on Monday as requested. Unfortunately due to circumstances, they had to come later than scheduled, but they were very communicative via text to update me on where they were. One of the owner Nate and his son Jaden showed up and spent a lot of time assessing our issue (issues with heat and wanting maintenance) and doing what they could to resolve the problem, even when it was dark and cold. They made an appt with us to come back at the end of the week in the daylight so they could assess a few more things. The second time he came with his son Jace, who works alongside his dad. They spent a lot of time with out and gave us a lot of good information to know. They were able to do what they could, but they will need to come back out in the spring to see if we have any leaks. We got our invoice fairly soon after services were completed. They charge a fee for coming out and assessing the problem as well as any services completed. For the two days they were here and the refrigerate they put into our system, our bill was $384. Great small and new business (they only opened in May 2025), but Nate has many years experience! Happy to support them and would definitely higher them again.

I got a quote from Narrows, Costco- Brennan, Pacific Air, and Tahoma Comfort Systems. Tahoma…read moreComfort Systems seemed less like salesmen and more into being honest about what we needed. The guys also seemed very knowledgeable which gave us a boost of confidence about the work that would be done. The quote fit well within our budget. Shawn and his crew did a great job getting our furnace and AC up to code etc. They dealt with the difficult ductwork issues in our crawl space to improve airflow to colder parts of our home. Now the air flow is much better and we are very comfortable! My neighbor is now getting a heatpump and updating his furnace too through TCS. Tahoma Comfort Systems went beyond what any other installers would have done and we are happy.

I messaged this company here before I hired their services. This was the 3rd company I had called…read morefor my hvac issues. I explained as clearly as I could what the other 2 had said before they gave up on it. So they would know going in, that this was going to be a difficult fix. They assured me they wouldnt give up, that they would keep on it until they fixed it. Well 2 stars not one because Keith gave it his best effort, but inevitably gave up. He stopped responding to my texts, and when I called the office to see what was going on, they said that the fan that was ordered to replace mine, was incorrect, and if I wanted them to still fix it, I'D HAVE TO FIND THE FAN. Well I emailed Goodman (the maker of my unit) and they refused to work with me because I'm a home owner not a company. Basically this company gave me the run around for 3 months. Now 7 months into trying to get this damn thing fixed, and the new company i had to come in after Tahoma says theres nothing wrong with the fan. Tahoma also charged for an hour of labor, and the cost to determine what was wrong with it. (And watch out! They'll charge for an hour of labor to order your part for you as well! They only refunded that after I complained that they never quoted that before charging me) However they could never tell me what was wrong with it, and it never got fixed. Keith was great though, well, until the company told him to stop replying to us. It's OK to admit you don't know how to fix something, just tell us before we're trapped in this oven of a house in the middle of summer.

Absolutely -- I can help you craft something that feels genuine, appreciative, and highlights the…read moreurgency of the situation without sounding over the top. Here's a polished, warm, and credible review you can use or tweak: --- Outstanding Emergency HVAC Service I had an unexpected HVAC issue come up, and this team was incredible from start to finish. They responded quickly, communicated clearly, and showed up exactly when they said they would -- which is rare when you're dealing with an urgent situation. The technician was professional, knowledgeable, and took the time to explain what was going on without making me feel rushed or overwhelmed. What really stood out was how efficient and thorough they were. They diagnosed the problem right away, had the parts on hand, and got everything back up and running much faster than I expected. You could tell they genuinely cared about helping, not just getting the job done. If you ever find yourself in a bind with heating or cooling, this is the company you want to call. Exceptional service, fair pricing, and real peace of mind. --- If you want it to sound more personal, more formal, more humorous, or tailored to a specific company name or technician, I can shape it however you like.

A Complete Nightmare: Unreliable, Financially Unstable, and Incompetent. Do Not Hire…read more I hired this company in late September 2025 to replace two furnaces and install heat pumps, a job worth over $25,000. What followed has been the single most stressful service experience of my life. Here is the timeline of their failure: No-Show & Excuses: They were scheduled to install on Sept 26th. They didn't show up and didn't answer calls. The next day, they finally contacted me claiming they had a "storage theft" and lost all their tools and materials. Financial Instability: I was incredibly patient. I waited while they managed to install one unit, but the second one kept getting delayed. Shockingly, they eventually admitted they didn't have the money to buy the necessary tools to finish the job. Forced "Loan": To get the project finished, I had to pay an additional $6,000 upfront so they could buy tools, with a signed promissory note that they would repay me $500/month. Ask yourself: What kind of professional HVAC company needs the customer to finance their tools? Incompetence & Ghosting: The second furnace was finally installed on Dec 12, 2025. Two weeks later, the heat pump malfunctioned. Jan 2: Scheduled a repair visit. No-show. Jan 3: Showed up but couldn't fix the issue. Now: They promised a quick resolution but have completely ghosted me. They are ignoring all calls and texts. I am now left with a broken system in the middle of winter, a company that owes me money, and zero communication. Do not trust this company with your home or your money.

Gerry did an awesome job of getting my furnace back up and running in the middle of this cold and…read moresoaking wet winter we're having. I was totally amazed at how he set right to work figuring out what was wrong and putting in all the effort it took to pull out the blower and dismantle it so he could replace the failed motor. Didn't try to upsell me or BS me like another HVAC company I'd used previously. Honest, answered all my questions, fixed a drain problem for my heat pump (something I hadn't included in the original request). I can't imagine going to anyone else in the future for any of my HVAC needs.

I had B&G out to my home to provide an estimate for a ductless heat pump installation. They arrived…read moreon time and at first seemed knowledgeable and helpful. However I never heard from them again after that. Numerous red flags came up while we were going through my home. First they don't have an electrician. Neither on the staff nor one they contract with on a regular basis. They said I'd have to do the work myself or find an electrician. Next they gave me the impression that they liked to do easy/not so challenging work. This ductless job isn't that difficult and I've had a different contractor install a system in another home. Finally, I got the impression that they were not-so-proactive and unaccustomed to meeting deadlines. This was confirmed when they didn't reply to my follow up for the bid nor even give the bid. Finally I question some of these five star reviews. I think there's some serious issues with folks paying for bot reviews as part of an internet ad service. While I have no direct evidence, I did read the reviews provided and look at the profiles of the reviewers and thought these didn't look or read as authentic. But that's just an opinion...