Have used Dr Alford and his predecessor, Dr Reid, for forty five years. Never had a problem with either one. My exams always done well and no pressure to purchase glasses from their office. The office was run with great efficiency for many years by Yolanda. Yes, she could be abrupt: However she knew everything. I am sure when she retired the staff struggled a little. My visit this month went smoothly and everyone was cordial. I did try Costco one time. My exam was not the best and the eyeglasses made incorrectly, so I decided to stay with Dr Alford. Also my husband has always been pleased with this office. read more

I've had only great experiences with the staff and Dr Alford over the past 4 years. His fitting and prescriptions are fantastic. Not sure the negative reviews- always have fun with the front staff picking out glasses! read more

My initial appt for my mother and we were 2 minutes early. AND AS SOON AS WE WALKED And given last name , IMMEDIATELY the older front desk lady said we were late and we did not confirm our 830 appt and right away said didn't take Insurnace that we didn't even have (although we have 2 insurances which I know works and is in network) . . I said I have a reminder text for 910 from this office. She already scolded us for people she didn't even verify if we were the same patients. Lesson : verify patients before leaving a bad impression on new patients. The office is clean and large space, Dr. Alford seemed nice , but also in a rush for an office that didn't have any one waiting or hear of any pts in the office. I like that he didn't push us to buy glasses if she didn't need it because over the counter worked just as good. As far as returning, we may return. He did good for the first encounter. Front staff leaves a sour taste to my mouth. I do believe in good service and this one front desk lady needs some sunshine in her life. She's rude AF. I'll be sure to recommend his office , but also to warn people of this front desk lady's sour attitude. read more

BELIEVE ALL THE NEGATIVE REVIEWS Avoid this optometrist at all costs. Doctor was adequate but the front office is unprofessional, rude, and will make you feel like you are imposing on them. When I was checking out, they were so engrossed in personal chitchat I might as well have been invisible. As a result, my prescription was incorrect and attempts to get them to acknowledge it was met with scorn and utter disregard. Terrible experience, never again. Note to D. Alford: maybe train your front office to be more professional and courteous, or at the very least, do some reputational damage control and figure out why your ratings are so low. read more

I went with my daughter for her 1st appt there. They all were Very Rude, especially when I told them she only NEEDED an eye exam for glasses and not contacs as well which is much more expensive!! They tried to tell me they would charge her anyway because she has worn contacs, and I said NO!! The front desk person started rolling her eyes at me and immediately copped an attitude. Luckily I was there or they would have been charging my daughter for things she DIDNT need or ask for. We will never be going back to this place and definitely DO NOT RECOMMEND. Very RUDE and unprofessional!!! read more

1st call I noticed a large attitude as I kindly made an appt.. then I show up ans the lady tells me I can't be seen because I didn't confirm my apt.. but she was rude from the moment I walked in. It's sad when miserable.ppl work in a setting where the should be kind and use manners yet their misery is radiating them. I said that's fine I'll go elsewhere Called Dr sudek and got treated literally like a real human as I should. COMPLETE different experience. The OFFICE has Horrible vibes even worse front desk lady named ESTER. SMILE ESTER TRY BEING POLITE YOUR RUDENESS IS UGLY AS EVER. HAVE A BLESSDD DAY. I WILL Very bad and unpleasant and unprofessional experience because of Ester. I will never go back and I hope if you like to be treated fairly you dont go either. *****Also no recent texts were sent letting me know i need to confirm nor call. Which is what she said. Waste of time and effort. read more

Dr David P Alford - Day and time - Optometrists Near Me - Santa Maria, California

office staff is all new. very rude inefficient. im looking for another optometrist. long wait time. . read more

I felt he charged me for something I didn't ask for, but paid it anyway. I then had a prescription problem which he said was fine, so I asked for it in writing. he said ok, but he said he would charge me. I said no, you already charged me for something I didn't order. he stood scream, in front of customers, to get ou if I didn't want to pay! it was like those ads on TV where the elderly are getting some kind of dimensia. obviously, iam not going there. Are you? read more

worst staff ever. they're super rude and ignorant and need to practice more on their customer service because it makes the patients not want to come back!! read more

I agree with Rachel. The older front desk lady keeps me from going back, but dr. Alford is incredible. I have been going to his office for years with excellent results. His perscriptions for my eyes are the best. I used to go to optimtrist and my glasses always gave me headaches. Dr. Alford did a great job, great to deal with. No headaches, my eyes feel relaxed. The lady at the front desk. Ug! read more

Went in on 03/08/2022 and purchased prescription glasses. Was told it should be about a week and a half, I called for an update on 03/23/2022 and was told the lenses had arrived damaged on the 18th and had to be sent back. It would have been nice if I had received a 'heads up' about the delay! read more

I've been really happy with Dr. Alford and his office. I have seriously been a patient here since I was about 15. He is super friendly and has always addressed my concerns. Have gotten eyeglasses and contact lenses from his office. Been very satisfied. read more

Dr. Alford is the best optometrist I have ever been to in my life. I've been to many optometrists who've done a fine job in giving me a correct prescription, but none who have spent as much time and care and patience with me as Dr. Alford. As I am now aging, I have just been diagnosed with macular degeneration, which is a huge shock and sadness, as sight is one of the greatest treasures we possess. Dr. Alford spent much more time helping me than Medicare paid him, that's for sure, and he didn't have to. He could have just done his job quickly without going above and beyond to find solutions so that I can continue to read and see as well as possible. The first OD I went to spent about 10 minutes and did not give me a prescription that helped me to see better, and furthermore, he didn't give me the progressive lenses I wanted. As soon as he got his Medicare payment, he was hurrying me out the door. You cannot go wrong with Dr. Alford. I asked Dr. Couvillion, the opthalmologist, for a recommendation for an optometrist, and he told me there was no one better or more thorough than Dr. Alford. He was right. I am so grateful to have found this wonderful optometrist. read more

I have been seeing Dr. Alford for 8 years now and have never had a better optometrist. He and his staff are wonderful. His attention to the exam, explanation of my condition, and kind demeanor are unparalleled. My husband and children go to him as well and have always been well taken care of. We love this office. Service is excellent, we get a live person when we call in to the office, and everyone is always friendly and helpful. read more

Its good to have an optometrist you can trust. The staff is helpful and friendly. I was happy they were still around when I moved back from LA. I would recommend them to all my friends. read more

I've been a patient for several years. I've had two pair of glasses just fall apart. I took the latest to fall apart in and they sent it out for repair under "warranty." I went to pick the warranty repaired glasses up yesterday and was informed there is a $15.00 fee. I asked why there is a fee if it's under warranty. Their reply was that "they" charge a fee. I told them I also charge a fee for the inconvenience of returning with the defective glasses. Bottom line is that I asked them if $15 was worth losing a customer over. They had no response except to ring up the $15. Guess they have more business then they know what to do with. As of today, they have one less patient. read more