Don't judge the place on the account of 1 or 2 peoples bad day, look in the mirror before you leave a review. I've been there 4 times already once with my wife and kids, the Oder with my older son, and the last few times alone. The people here are supper awesome. Parking in the back is easy, would recommend this place to everyone, no doubt about it. read more

Amy and Miguel were absolutely wonderful and super insightful. They helped me find everything I needed and gave me great tips on how to care for and break in my docs! They very clearly value their customers and make sure you are taken care of. read more

Martens Silverlake - My purchase - Shoe Stores Near Me - Los Angeles, California

I've been a long-time fan of Doc Martens boots. I've been wearing them for well over two decades. In the past several years there have been a number of brick and mortar locations popping up in Los Angeles. This is but one of them. Now, I know my size and, generally speaking, the styles that I like. It's easy for me to go to Zappos and order what I want. There are a LOT of Dr. Martens variations. However, I did not see that variation here. That is a little disappointing. The benefit of having a physical store is to be able to try things on and see if they look and feel the way you'd like them to. Unfortunately, what I saw where the basics. There wasn't even a huge variation in color. I've always gotten a lot of of life out of these boots. At least a decade. And for their price they are very much worth what you pay. The clerks were friendly, but not all that necessary with the limited inventory. So, if you want to try on the basics, like the eight hole leather lace-up: great. Definitely visit this shop. If you are looking for some of the more unusual variations, you can skip it. read more

Great and friendly customer service! The store was nice and clean. They had good selections. read more

Martens Silverlake - Shoe Stores Near Me - Los Angeles, California

went in to make a return, unfortunately I was not able to but I appreciate the manager for informing me of the actual return process. wanted to return an item that came with a minor leather defect. at the end, the manager suggested polishing my item which actually fixed the problem! I ended up keeping the item! great customer service from both the manager and the young lady there with him! super clean store and very welcoming. Thank you read more

Great store Needed to return some shoes unfortunately The guy helping me was great Super fast service no issues at all read more

I've been meaning to purchase some docs and decided to hit the store in person instead of online. The silver lake spot is awesome! It's a little store that some may call "cute." There is a lower and upper part of the store and they feature a lift for anyone who cannot take the stairs (+1 in my book). They were nearing closing time so it was pretty quiet in there but that meant that all three employees were helping us out! They were all very knowledgeable and kind - with their help we picked out the exact styles we wanted. One thing that stood out was their help in selecting the correct size to fit my foot - being leather it was recommended to purchase boots that are "as snug as comfortably possible" because that would be the tightest they would ever be upon breaking them in. I think my foot is in between sizes but that's when I was recommended the insoles which helped me to almost perfectly fit in the boots I purchased! Not to mentioned that they even put the insoles in the boot for me upon purchase. Unfortunately I cannot remember the names of the employees but if these 3 are as awesome as the rest of their staff, you can't go wrong stopping here for your next pair of docs! read more

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Picked up sandals here with no issues whatsoever, while in line outside they ask you what you need. By the time you are inside it is ready for you. Very nice staffs, very friendly. Parking at the back of their building for free! read more

Martens Silverlake - Shoe Stores Near Me - Los Angeles, California

So many online stores have sparse inventory during the holiday season which forces me out of the comfort of my own home, where I do most of my shopping. I wanted the Spence Chelsea style and it's pretty much sold out EVERYWHERE online. The Glendale Galleria location was out of my size, so I opted for the Silver Lake store. This time I called first, to avoid a wasted trip. To my delight, they had several pairs. (!!!!) I asked the salesperson to hold a pair in my size and I drove right over. Give this place a try because they seem to have a much larger inventory than the mall locations, which are usually picked over especially around the holidays. Parking was super easy because I came right when they opened. There is a parking lot behind the store with several spaces that they share with a couple other stores. I was in and out in 10 minutes. read more

Martens Silverlake - Couldn't find these anywhere!!! But DM Silver Lake had them! - Shoe Stores Near Me - Los Angeles, California

Amazing staff!!! That's basically all i can be happy about. Location is right on busy sunset and in the heart of Silver lake. Didn't even want to buy anything but who was i kidding?! I love shoes. The staff was super friendly and attentive. I walked out with new shoes and definitely will come back. It's nice to have a Dr.Martens store to go to instead of ordering online. read more

I love me some doc martens and fashionable people. The vibe is great and welcoming. The staff is great. Come get your docs here!

Hurts to have to give this rating to any sector of a brand I've proudly worn and loved for 20+ years now; however the experience this location provided today was disappointing to say the least. Visited the Silverlake Dr.Martens today and was surprised at the level of service I was given that boar communication that was dismissive, rude, and had no interest in getting to know the customer, show empathy, or to offer partnership in navigating solution in a product that didn't work out; on the contrary the associate from start to finish was defensive/challenging at every exchange in conversation. To take for granted ANY foot traffic coming through a retail locations doors is foolish, it's the reason that brick and mortar locations continue to have purpose and power to prevail in the digital age we're in. Having a return from another location to process is not sexy for store teams, I understand this having worked retail for 17 years 11 of which as a Store Director; however store locations should seize these scenarios as opportunities to deliver exceptional service, potentially neutralize a return into an exchange (or even a sale), maintain/protect the retention of its customers loyalty, and uphold the integrity of the brands values in how it prioritizes customer service. I was met with service that had no interest in turning my return into an exchange/sale. I was challenged at the validity of my receipt and asked to "prove" that I paid with Apple Pay as it showed on my receipt. (Offensive and condescending which I doubt is part of the operating standards in return handling) and thereafter told I had to call customer care when I was in store-- WITH A RECEIPT from another store sale made the week prior. I get it, returns suck-- but that doesn't warrant the service you give to a paying customer to be ANY less than otherwise. As mentioned previously we retail shop owner operate in a reality where e-commerce and convenience drive conversion for consumers and their number of choices they can exercise this in addition to yours is competitive and growing. Having intentionality in consistently delivering EXCEPTIONAL service to customers that they can't get online is the only way to operate a retail location keeping in mind customers who visit you are choosing to get in their car, travel to your location, and give their time and engage with your store teams to spend their earned money when they could just stay on the couch and order online otherwise--- they're giving your store reason to have purpose and the potential to grow as a company-- it's not only in poor fashion to display bad service, it's 100% a show of poor leadership and business practice. . Store looked great, I'll be fair and say that; and the other associate was pleasant though the gentleman handling the register and my transaction was condescending, and overall doing anything he could to deter a return even at the risk of losing a 20+ year long customers business. read more

Popped in after looking for shoes online remembering there's a store just down the street. Incredible person helped me out today who offered great advice in breaking in the boots and maintaining them. Thank you!! Y'all were super knowledgeable and helpful! read more

The most helpful and friendly staff I've ever seen, Angelique and Sarah are so nice and give great advice for all your needs. They need promotions ASAP! They have a great selection and they give great advice! read more

I Went to visit and I think I found my first pair I return tomorrow for the final decision read more

Martens Silverlake - Church is calling me - Shoe Stores Near Me - Los Angeles, California

I needed boots to withstand rough weather and because of Wendy and her knowledge and positive vibes we were able to find the style and quality that fit me perfectly. She recommended the Dubbin wax for added protection and it does the trick. Thanks for the pleasant experience. read more

Long story short, trust your gut and know what you're buying and don't listen to someone's advice just because they have pink hair and space buns. Lesson learned: buy a size up! read more

Angelique is such a great help she welcomed me with a warm smile and gave me great service I highly recommend her when you come to the silver lake location ! read more

I was getting my new girlfriend a pair of platform sandals and the selection was very limited. This fashionable girl Wendy suggested I added this blue color purse with the white sandals. My new girlfriend is so happy! Come to this spot for gifts! She even put tissue around the bag. So legit ! read more

I went into the docs store in silverlake for my first time and Wendy helped me right away. She knew the products well and I loved her style. I observed how the rest of the employees were just behind the register talking, not paying attention much to the store. I am glad Wendy helped me or else I probably wouldn't have bought anything. read more

I was looking for kids' shoes, and they guy with black nails was so moody. He sounded like he was having a bad day. I went to Santa Monica and the vibe was way better. read more

Came in the other day and Angelique was super helpful. It was busy but they were accommodating here. For sure buy docs in store instead of online. Also this place is open till 8 on weekends not sure why it says 6 here. read more

Jesse and the store manager were so kind and helpful when I wanted to make an exchange. I'm loving my new docs :) even got a cool pair of socks to go along with 'em read more

Martens Silverlake - DOCs - Shoe Stores Near Me - Los Angeles, California

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Good customer service. I went in to purchase some boots for my daughters ended up purchasing a pair for myself.

I walked into the store after shopping at parachute and the two people working looked so stressed out and playing the most awful music with so much yelling it was very hard to shop or even get these two people to separate from themselves. They both had black sweaters and were flirting the entire time I was trying to get some 1461. I remember the staff members at this location being a lot better, I don't know what is happening at this store. The staff is very inexperienced and you can tell. read more

I got my first pair of docs here and I was extremely satisfied by the customer service. They ate it up

I have been eyeing this store before it arrived in Silver Lake. I first heard about it from my Bar Method teacher/owner who was excited that it was coming and was informed by the other Bar Method owner, her best friend. I heard them talking about it and it immediately sparked my curiousity. I had never owned a pair but had always wanted a pair during my childhood. I was curious what they had in their selection since. However, I'm not the type of person to spend an hour at a store trying things on until I find the right type or fit. I do my research ahead of time so that when I get to the store, I'm arriving with a purpose and no salesperson will be able to change my mind. I went on to the Doc Marten website and I at least narrowed it down to color. I didn't want to get the standard black ones that everyone had and the red ones were definitely popping out at me. Now that I at least knew the color that I wanted and saved up, I could get the pair that I wanted. Once I was ready, I walked into the store and was able to get the help that I needed from the salesperson. He was personable asking me if I lived nearby and was able to explain to me the different types of shoes that they stocked, the whole number sizes they offered, the shoe protection and cushion that would not only maintain the shoe's quality but also comfort. I had narrowed it down to two and after trying them on, I could not resist the Vintage 1460, Made in England, Oxblood Quilon color. I figured, if I was going to spend this much on a pair of Doc Marten boots that were going to last me a long time, I might as well get the ones that were limited and made originally in England. I also could not resist the Oxblood Quilon color. It was exactly the shade of red that I had wanted to add to my collection. I was completely satisfied with my purchase. The transaction was easy and I have received many compliments on my boots since. Thankful for the salesperson that helped make my purchase a smooth one. Helpful tip: park up the street past the school and walk over so you don't have to spend money on a meter. That's what we did. read more

The red headed girl at the store has a bad customer service skills... she respond to you with a blunt "WHAT" very uneducated tone of voice. I was with my son and not a good example saleslady... poor customer service skills... i lost my interest of buying... feel sorry for her.. because of her she dropped their reviews.. she forgot that is her job to make the customer satisfied... tsk tsk.. smh. Someone needs to teach her such etiquette.. you dont say "what" to your customer, lady! read more

Had a pair of oxford that were too big. I called the store and spoke to Rich, very helpful and friendly. He said he had a smaller size and would put aside for me so I could pick up the next day. I showed up and due to Covid Guidelines I waited outside and a gentleman came out greeted me , as soon as I told him I was ther for an exchange he knew I was the one that had spoken to Rich day before. I was really impressed, as I walked in they asked me to sanitize my hands and then they sanitized the bench before I sat down to try the new pair. I ended up buying second pair . I love this store , the staff is amazing and follow all COVID guidelines. I will definitely come back. read more

This establishment is incredible! The integrity, knowledge of merchandise, staff, quality, and vegan options are off the hook! I had such a splendid experience. Aubrey is the size master and knew exactly what I needed! The music is excellent and exactly what I needed - some anarchistic vibes. Feels like home. Anyways, back to Aubrey. He suggested inserts and my docs have never fit better in my life! Also, he sold me on some socks and they are absolutely incredible. No complaints! I'll be back always! read more

Martens Silverlake - Shoe Stores Near Me - Los Angeles, California

This store opened up not to long ago so I'm glad I found it when they had an awesome Black Friday sale. The staff was so friendly and it was so easy to ask them for help. They brought out the size you ask for and then the size below just so you can find the perfect fit. I am definitely coming to this location for any future purchases. read more

There is a 4 person limit in the store because of covid. When I walked in, the employees asked me to put on hand sanitizer which is provided upon entrance. Knowing that they're taking the extra precautions made me feel comfortable and safe. Great employees and awesome selection. Rich was so helpful and answered every and any question I had. I usually go to the mall to buy my docs but I'll drive out here specifically for the customer service. read more

Wendy made my whole month! Not only did she help me find my perfect pair but her expertise made me confident in my purchase--that, heeding her expert advice, my docs will look like new even years down the line! Wendy educated me on how to take care of my docs, inspired me to wear them with confidence, and delighted me in turning my day around entirely. I cannot recommend her services enough. Thanks again, Wendy! See you next time! read more

I was truly taken aback by how ABSOLUTELY WONDERFUL the folks working here are. They helped me tremendously and we're so patient with me, despite the fact that I was feeling really indecisive and trying on basically everything. They understood that this was a big $$ purchase for me and that I needed to get the "right" boot and were so unbelievably helpful and kind. They have me very no-BS advice on which pairs worked best for what I was looking for and helped me make a really good choice that I'm very happy with. It was my birthday and they were so sweet and made me feel special, which they totally didn't have to do but it was really meaningful to me. Buy your boots here :) read more

If you're black or ally of minorities I would not suggest shopping at this location on sunset. I had a bad experience with the girl that looks like baby face from toy story. She did not treat me like a regular customer with good customer service & made up policies. I will not be returning. read more

It's my First time coming to this store and let me say- I had a pleasant experience visiting. I came in from the abbot Kinney location looking for a pair of docs they didn't have in my size. But coming to this location, Wendy got me the pair I wanted. She complimented my "designer jeans" which they really weren't ()but they looked like it . But I noticed The other coworkers weren't really doing much(). They were standing idly by and hugging friends outside. And even tho I had to wait for some time, Wendy had my back and got what I needed . read more

Not a very helpful staff.. it seemed like the two mangers were flirting. This skinny guy and tall white girl with a bunch of hair. I wanted to buy a gift but left. They were more interested on the computer and how much the enjoyed their company. Go to Santa Monica. read more

If you want good customer service then don't come here. I felt like I couldn't even look around because I was so irritated by the way that I was greeting them more then they were greeting me. The employees give the feeling of being judgy as if you don't belong there. read more

Tried on a dozen pairs of docs. Felt really bad for making the guy work. He was super nice about everything. I forgot what his names was but he was from Vegas/ headed to Vegas thanksgiving I think. I ended up buying a pair of MIE 1461. Love them. Thanks for going out of your way to help me find the perfect pair. read more

I was looking for a pair of 1461 shoes for formal occasions, and was stoked to discover this spot less than a couple miles from my home. Its a small shop that can get crowded easily, but the staff was friendly, knowledgeable, and attentive, and they seem to have a decent inventory. They didn't have the shoe in the size was looking for (1461 gunmetal orleans in size 12) but Aubrey, the salesman helping me, turned me on to the much sicker 1461 black mono. While his coworker was ringing me up, Aubrey pulled out a chamois rag and a tin of balsam and reconditioned my girlfriend's boots for free. The whole experience made me happy that I chose brick and mortar over buying online. read more