My step father took his desk top computer in because he needed a printer to be connected. It turned out the printer had already been installed and all that needed to be done was to get rid of the old printer which was still running on the computer. I believe "David" was the guy that helped us out. He didn't charge us a penny. He was extremely nice and answered any questions we had as to why the printer was not working. I'm sure we'll be bringing more business his way in the future. read more

Instead of backing the products they sell, they make you purchase a warranty. If you do not and go home and it doesn't work anymore you are out of luck. $120 down the drain. My son couldn't afford to purchase the warranty. Left message for manager to try and resolve and never got a return call. Why isn't the 30 day warranty included in the price??? Because they WANT to rip you off! Horrible business practices. I wish my son would've looked at reviews before using these crooks. read more

do not use dr. nerds. worst customer service and i still can not use my computer. they replaced my hard drive and now the brightness is permanently fixed on zero or at best a 6%, when compared to another computer (both hp). the manager, ross curiel who was "helping" me wouldn't tell me his name (found it on fb), would not even acknowledge that anything was wrong with the brightness and claimed repeatadly that it was due to windows 10. do not take your computer here if you want to use it again. #drnerdswherecomputersgotodie read more

Dr. Nerd Computers - IT Services & Computer Repair Near Me - Corpus Christi, Texas

I took my pc to Dr Nerds to get my AIO water cooler removed and to install an Air Cooler. I paid $100 plus tax. When I took my computer home after it the work was done I noticed my core temps were running up to 100 degrees. Extremely hot. It was as if I had no cooling at all. I immediately called back and the tech told me he did everything he was suppose to and didn't know what else to tell me. I was upset that he didn't give me no other solution nor alternative other than that. I was forced to have a friend look at it for me and install a cooler for me. Also, he found that the tech had not even removed the protective plastic strip off the cooler before installing it. He just put the thermal paste on the plastic strip and slapped my air cooler on my CPU. That's the reason I wasn't getting any cooling at all. I was upset but understand that people make mistakes and maybe he just missed taking off the plastic strip and they would at least be honest and refund my money since they didn't provide the service I paid for. No harm no foul. Well what I encountered was nothing less than shocking. I had never...EVER...been treated like this in a business. I went in and spoke with the owner and he gave me several excuses. First he said, he didn't have any money in the store to give me. Then he said they would have to research it. Then he said I would have to come and talk with his tech and his tech would have to give me money out of his own wallet. Unbelievable! So I went back the next day and the tech told me I should have brought the computer back because it was under warranty. I told him that I called him back immediately after he did the work and told him my CPU was overheating and he told me "sorry I did everything I was suppose to and I don't know what else to tell you." He didn't offer to help me. He didn't give me any solutions. He didn't even ask me to bring it in and have him take a look at it to see if he could fix it. Nothing other than "I don't know what else to tell you." He told me he spent his time working on the computer and they weren't going to give me my money back. I told him but you didn't provide the service I paid you for, that was to properly install my cooler. After I left the store I called the owner back and told him what had transpired. He told me he was not going to help me. Not only that but had the audacity to tell me that he doesn't see anyone missing a protective plastic strip, implying that I'm lying. I told him what do you think I'm getting out of this. I've lost $100 and my time coming back and calling back. I'm not gaining anything. Then he said that his tech always tells the customers to bring their items back if they are still under warranty. Once again, implying that I'm lying when his tech had just admitted that he didn't tell me that when I called back. The biggest kicker was when the owner told me that it was my fault because I didn't talk with him before I took it to someone else because his tech didn't help me. I told him that his techs lack of service is not my fault nor my responsibility. That's his job as an owner to deal with that. I'm the customer. His tech left me with no alternative. He said that's how warranties work, if you don't get help then you talk with the owner. Because I didn't do that then he wasn't going to help me. I told him to show me where his warranty says that it is only in effect if I talk with the owner? It doesn't. His tech is an employee and represents the company and their policies. I should not have to manage his employees and ask them to refund me out of their own pockets. And it's not my fault he doesn't have money in the store to refund me. I tried to be reasonable and asked if he could at least compensate me partially because I understand it did take to to work on the computer (even though he didn't install the cooler properly). The owner said he would not even partially compensate me. So they gladly took my $100, didn't install my cooler properly, didn't offer to fix it, didn't provide me any recourse, and didn't make an attempt to make things right. Nothing less than robbery. Simply the worst business experience I've ever had in my 49 years of living. The WORST. Not even close. Not only am I not going back but I'm on a mission to let everyone I know, including the BBB and every other Review service how they treat their customers. read more

Dr. Nerd Computers - Protective plastic strip that was not removed. Tech applied thermal last on strip and put it on my CPU. - IT Services & Computer Repair Near Me - Corpus Christi, Texas

They are terrible business men, awful techs, I took 2 mac book airs in to be fixed, they said oh they have water damage, can't do much about it, but lo and behold, they were perfectly happy to sell me a $350 MacBook pro they "refurbished" not a week later it wouldn't turn on and the enter and shift key didn't work... they said oh we found water damage so its not covered under warranty... I can't stress enough how much I would recommend anyone to stay away from these crooks, it isn't worth the time, money or heart ache. I would give negative 10 stars if I could. read more

I gave them my daughter's laptop six weeks ago it's still not repaired. I paid $250 up front. Today I went in to check status was brought my daughter's laptop in pieces and told that I could take it but I would only be refunded $160 that they needed the $90 for labor for not fixing the laptop. If we ever get the laptop back I will never use them again. read more

I've been doing business with Dr. Nerd since August 2013 when I purchased one of their in-house towers. Since then I've purchased a used laptop and a used monitor. At first, their repair service was excellent but by 2015 I noticed a steady drop quality. Every time I had to have one of my computers debugged by them, I'd get home only find either they didn't fix the problem or they corrupted some of my files. A few months ago I had them repair the hinge on my HP laptop and instead of replacing the parts, they glued the hinge. That lasted about two days then the glue failed. That was $80.00 down the drain. Most recently (November 29, 2016), I was continually getting a "Bad Pool Reader" screen and my computer and it would automatically go into restart. I took it in for repair but after paying $92.00 my computer was doing the same thing. After arriving back home and running the computer for only three minutes it started giving me the "Bad Pool Reader" screen and restarting again. I did some Internet open source searches and found that the problem was most likely a software application that Dr. Nerd had installed that needed to be uninstalled. I uninstalled it and that fixed my problem. I contacted Dr. Nerd and asked them to reimburse my $92.00. Their response was basically (and I'm paraphrasing) "not my problem." Their representative said they ran malware programs and virus programs (all installed on my computer) and "cleaned" my computer and they could not get it to give them the "Bad Pool Reader" screen. Not once. So since they never actually saw what the problem was, how is it they could say when I picked it up that they fixed it? The representative said that once the "Bad Pool Reader" screen appeared, I should have brought the computer back to them. He failed to offer to reimburse me the $92.00 or any portion thereof. So basically they earned $92.00 for doing nothing and I actually solved the problem myself with the help of some good Internet info. My time is valuable. The several times I've had them repair my computers, I've had to return because they did a bad job. The only reason I returned to them this time is because the tower was one of their homemade towers and they give priority repair when you purchase their in-house equipment. I needed the tower back quickly since I use if for work and home. So for me, Dr. Nerd ain't what she used to be. They started out being very thorough and professional, then it decayed over time. You're welcome to give them a try but I wanted to share my story with you. I'll be looking for a more technically proficient computer shop in the future. Goodbye Dr. Nerd. Update: On November 30, 2016 I filed a complaint with the Better Business Bureau (BBB). Dr. Nerd responded quickly to the BBB and refunded my $92.00 on December 7, 2016. read more

Wish I could give 0 stars. I brought my MacBook here due to it going pretty slow. I paid $180 to have them run diagnostic tests and see what's wrong. I get a call two weeks later stating it needs repairs that total close to $500. I decline because I can just buy a new laptop instead. When I pick up my laptop and I turn it on and it doesn't work AT ALL, it doesn't go past the starter screen. The tech told me some BS I was so frustrated. I did not receive a full or partial refund. I basically paid $180 to have them fully destroy my laptop! Never again stay away from this place! read more

DO NOT USE THIS COMPANY! One star is actually too much, but no stars is not possible. I took my computer to Nerd because I couldn't print anything and my C drive was totally full. I wanted my computer cleaned up, a new printer, and the new printer to be compatible with my computer. I took it to them, paid more than $250 for their services, and left a happy camper. Two weeks later, when attempting to print boarding passes, I learned that my computer wasn't responding to the print command from the internet; it worked with word docs only. When I called them, they wanted to charge me again saying, "we don't work for free". Remember, I paid them in excess of $250 because I was having printing problems. They are not a good company, they do not honor their work, and they treat their customers poorly. Beverly Grady read more

DO NOT use Dr Nerds. I took them my computer and told them it had a graphics card problem that I could not solve. They quoted me $99 to look at it. I asked if they could look at it immediately and they said it would be an extra $40. I agreed. After 24 hours I called for an update. The guy said that he didn't know yet and had no notes to share and that "Would you want a chef to serve you a raw steak?" Seriously? After 48 hours I went to the store for an update. They still had no update to give me. No notes in the file, no idea what was wrong with it, no proof that they had even opened the computer, and no clue as to when they would have an answer. So I demanded that they give it back to me. The guy insisted that I pay him $99 even though he could not show that they had done any work. He then grabbed the computer as if to run away with it. I agreed to pay the unearned money just to have it back. I then took it to Aces Computer. Within 2 hours of dropping it off, they called me with a diagnosis and helped me work through possible solutions. Aces is a serious and professional business. Dr. Nerds is not. I hope that the $99 Dr. Nerd collected from me is the most expensive money they ever collected by people reading this review. read more

Great place to get your computer up and running! They also fix phones for a reasonable price!

Really wish I would have checked here for reviews first and saved myself the trouble of having to write another. Had my phone glass replaced Saturday. Two days later it cracked.....in an otterbox..in my pocket. They will replace it with the wrong color for a fee. I feel absolutely robbed. Their glass was absolutely defective and they want me to pay again? Thanks but no thanks. I'll go somewhere that stands behind their work next time. read more

Horrible services and prices. I need a photo from an Mac formatted USB drive but didn't have a Mac computer, so I asked them if they could open the drive and email me the photo. They wanted to charge me $50.00 dollars for this service, Data recovery. At most would have taken 5 seconds of their time. That is estimated $36,000.00 THOUSAND dollars an hour! So much for small local businesses caring about their customers. Not this business, Very Disappointed! I've wasted way more time writing this review in order to warn anyone interested in using their services to be careful and can probably expect to be ripped off. read more

Do not go here! We took our iphone in to replace the broken glass. It worked fine before. When they gave it back it didn't work anymore. They charged us full price. I talked to the manager and he said sometimes that happens. He said he doesn't know anything about tech or repairs but he trusts his repairman. We were not warned that they might break our phone replacing the glass and we'd have to pay anyway and then buy a new phone on top off it all! RIP OFF! read more

BEWARE READ THIS POST, DO NOT GET RIPPED OFF BY THESE GUYS!!!!!! READ!!!!!READ!!!!READ!!!!READ!!!!!My niece who is only 16 brought her apple macbook to them and they said it would be $150 to look at the computer. The macbook would power on and beep three times and would never load the operating system and would just continue to beep 3 times. They told my sister it was the motherboard and it had to be replaced. I build computers on the side as a hobby and did some research on youtube and threads. According to the research i had done the motherboard was beeping 3 times letting you know that the ram was either misseated or bad.( IF MOTHERBOARD WAS BAD IT WOULD NOT BE TELL ME SOMETHING WAS WRONG) I told my sister to bring it to me and i would take a look at it. I determined that the RAM was bad, ordered new RAM and replaced the 2gb RAM with 8gb, reinstalled the operating system and BAM the macbook worked !!!! $54.00 for the upgraded RAM and $150.00 to DR. NERD who did nothing but take their money and obviously did not know what they were doing or just did nothing, but make a false claim on a component that would be so high priced that nobody want to pay to fix it. DO NOT DO BUSINESS AT THIS PLACE!!!!!! THEY ARE THIEVES!!!!!! read more

Horrible horrible horrible place, with horrible person who helps you at the front, kinda young kid who thinks he knows a lot more than he actually does. They have absolutely NO KNOWLEDGE IN MACBOOKS. I asked if they could take a look at the MacBook and all they did was mess it up even more, they said it was a $100 service fee and he said he could transfer any data onto a new computer but all he told me was "we have to run software" wtf is that all you have to do is plug in my old laptop to my new one with FireWire and its DONE. I do NOT recommend this establishment. Very very POOR SERVICE, just paying them to break your electronics. read more

These folks did a very good job for me. Courteous and professional. I will use them again.

I agree with the previous reviews on this page. Unless you don't care about how much you spend then come to this place. Although if you want the best price in town do not come here. DO NOT come here they overcharge. They will talk to you in a rude way including the manager, I only liked 3 of the workers there. ONLY 3 of them seemed to understand that what they were doing was wrong. I never write reviews but I believed this one was necessary so no one ever gets over charged like this again. They charge you for every little thing. They charge $70 for a diagnostic and I recently found a place that does a diagnostic for free. They charge for a backup as well. Oh and lets just say they screw you over and you try and return it within their ridiculous 7 days return/refund policy... or better yet like I did the same day they will refuse or offer a partial refund. But here is the catch like in my case I paid $150 not including tax upfront for a part my laptop "needed" that ended up being completely useless for me and I explained and told them I want a refund they said they can only give me $20. I would write the entire story but it is just too much to write. I would say get a diagnostic from somewhere else so you can weigh out your options. In my case, I would have been better off to go somewhere else and get a backup free of charge and get a new laptop than pay roughly in total about $245 on my laptop since they did not tell me the first time around what was wrong with my laptop when I explained to them what had happened prior to the port messing up. In the end I payed for my laptop to get fixed because I needed it for work and here is the kicker about 2 1/2 weeks later my charger port was sparking even though they replaced it with a new charger port. Mind you I am not rough with my laptop, it sits on my desktop when I use it most of the time. (They would have charged me roughly about $275 but I refused to pay so much since they screwed me over and they offered a "good deal"...I just needed my laptop back so I payed.) read more

Great customer service. Fast turn around time. fixed all my computer issues.

Rude! Paying them money and get treated like crap...i was helped by Chris at first, he was nice enough. I called to get an update on my hp which they said would be ready by noon in three days. First call after three days, someone picked up the line and said nothing. Second call a man put me on hold, told me the name of the person who was working on the hp and to ask for him when i call. I repeated, i was told it would be ready by noon and he said yea ok. I told him i need an update because i need the computer for work by 3. He said "yea ok". I received no update or any kind of time frame or date! I dropped it off on a Saturday, it is Tuesday 1:40 already....i know nothing about computers, the least they can do is show some kind of customer service. read more

Had really great service, prompt updates and quotes on the work. Service was completed same day. I was able to pick up on Independence Day. The guy that took care of us there went above and beyond. Will definitely use them in the future. Also, work was completed faster and cheaper than would have been at the big box up the road. read more

Do you're self a favor and don't take your phone here. Took my phone to get fixed and when I picked it up the guy that fixed my phone not only opened some of my Snapchats but also took it upon himself to add himself on my Snapchat. I don't know what else he did on my phone and the manager just said it was a glitch. read more

This place is great & they are friendly, after going to another local iPhone repair shop and being told my headphone jack/part was good and I had problems with my mother board. Dr. Nerd fixed it with no problem I highly recommend this establishment read more

Had a 2 year old Mac Book Pro that froze and subsequently would not boot past the startup screen. I ran Mac Recovery which showed a malfunctioning hard drive. Took it in and the tech diagnosed and confirmed the bad hard drive. He was able to replace the hard drive, and completely recover 170 GB worth of photos, music and documents off of the original malfunctioning drive. Minimum fee to troubleshoot my Mac was $125. New Hard Drive was another $125, out the door, taxes/labor $290. Completely worth it to not only completely restore an originally $1500 computer, that once again is operating like new, but to successfully recover our irreplaceable photos. I would have gladly paid much more to get my photos back. Techs are friendly, informed and I would recommend Dr. Nerd to anyone with a similar problem. read more

Please do not shop here, they are a total scam. I bought one of their towers that they build themselves for $699, which only had about 150 GB storage. It ran fine for about a month, then it started having issues. I was able to fix most of them myself, however, after 4 months of having it there was a problem I was unable to fix. I took it back to them and paid $92 dollars to have it fixed. It worked ok, not great, and still had a lot of issues. I fixed a few of them, then of course there's one that I couldn't fix. I was unable to go in at the time, then the hurricane hit, so I decided to wait until after the hurricane was done, then bring it back and explain to them that it still doesn't work. They told me that since it had just been past a month that I would have to pay again for them to fix it. I left it there, and two days later received a call that they needed to talk to me about the computer. I was on my way to work so I told them I would contact them later in the day to discuss the issues. They told me that they wouldn't do anything else on the computer until after we had discussed everything. I called them back on my lunch break, only to be put on hold for 7 minutes then hung up on. I called once more after work and they told me they had completely wiped everything off of my computer. At this point I am very upset, not only have they lied to me, but also deleted all of my information without my consent. I drive over there, and talk with them further, nobody could answer me as to why they went ahead and deleted everything after stating they would not do anything without talking to me first. We talked for about 15 minutes, the man I talked to was on a whole new level of stupid. He had poor customer service skills, and proceeded to tell me there was nothing he could do, and decided to take it upon himself to delete everything. Finally, he offered me a new computer of the exact same type, in exchange for the one that they wiped clean. Without any other options I took the new computer in hopes that it will work. When I got it home I noticed that the storage space is about 9 times larger than the old one, which leads me to believe they didn't build the older one properly and knew they sold me a piece of junk. Only time will tell if this one will any better than the old one. Good luck to everyone who decides to take the risk of shopping here, or having your things repaired. Do not expect much, and I hope you are treated better as a customer than I was. This is the most unprofessional business I have ever been in, and hope they either fire the "technician" or close for good. read more

My harman Karon studio onyx Bluetooth speaker took a nose dive off my dresser and I thought I was doomed. Nope, these guys not only fixed it but they tripled the battery life. How awesome is that? It's been home almost 2 weeks and only been on the charger 1 time. Need something fixed? These are the guys you take it to, obviously they are amazing at what thank do! Not to mention it was cheaper than buying a new speaker and it got upgrades. I won't go anywhere else. Thank you! read more

I took 4 laptops in late jan for spy removal. after 20 days 2 computers had black screens and the other had blue screen. They told me the blue screen was a register error and they charged me again to fix it. The other 2 they told me the mother board was bad. Too much of a coincidence! And they charged me again to just look at them. I will never do business with Dr Nerd!! read more