I have been waiting since December 22 (it is February 26) for a pair of sunglasses. I have been a…read morecustomer for over 20 years but the new ownership leaves much to be desired. I gave the optometrist my glasses and a prescription saying the glasses were perfect and I wasn't sure if the prescription was correct. He chose to fill the prescription. Needless-to say, it was incorrect. He blamed the writer of the prescription saying he was trying to trick me to have anyone else filling the prescription make the wrong glasses so that I would return to him. He then used my glasses to get a new prescription. The glasses he made caused me to see double. He again blamed the old optometrist. He had me come in to see his optometrist for a brand new prescription. I was kept waiting for over 45 minutes, during which time the client scheduled after me already entered. The doctor checked my eyes but "didn't bring his equipment to test for prisms" - the one problem that the glasses he gave me had. But he promised that for the next exam I would be his first patient. The next week I showed up and lo and behold the doctor was with another patient. He told me he didn't realize he promised me the first appointment and said "I guess I need a REAL appointment book". The glasses that were then made were still wrong and made me see double. He refused to refund my money and I am still waiting for a solution. When I originally ordered the glasses I called after over four weeks because I hadn't heard from them. I was told "The glasses are here but I don't know if they came back from the maker or weren't sent out yet. I'll call you tomorrow to let you know. Four days later I called him because I hadn't heard from them and was told - Oh yes, they're ready. I don't know why you weren't called.

Love the staff, and the exam was extensive. Great selection of frames that were covered under my…read moreplan. Warm and welcoming environment.

They are extremely polite and professional. A pleasure to deal with. I highly recommend this…read moreplace.

In 31 years, only once did I go to a different store, because they were open on Sunday. BIG mistake…read more I've just received the prettiest pair I've ever had and am so pleased with them. Snap on sunglass lenses, too

Even though it's in a weird spot on Sunrise and the parking lot is kind of arduous. This is my…read morepreferred spot for all my eye care needs. The staff is super friendly and professional. With good bedside manner and clam demeanor which makes the eye exam less stressful for people like myself with anxiety. They have a wide selection of glasses but I use contacts so I did not browse. The pricing is on affordable side even if you do not have insurance.

I can't recommend this store enough. Glen and his staff are amazing people. They take very good…read morecare of their customers and I will always support them

Excellent care , Contact Lens prescriptions are handled with care. Dr. Galan is very caring of his…read morepatients and their eyes.

This was my first visit to Diamond Vision and there aren't enough nice things to say about this…read morebusiness . The staff is amazing and super friendly. The optometrist. Dr Galan is amazing, super friendly and takes his time listening and explaining everything. Highly recommended. Ten star service.

This is a great mom and mom shop. Argie and Peggy are excellent opticians and although they don't…read morefit contacts or do the exams it is well worth traveling to Long Island to have an eyeglass prescription filled. Their shop is well stocked with classic and current frames at reasonable prices.

My daughter needed glasses at 3 years old and her terrible optometrist recommended coming here, the…read moreonly good thing about that place. We were fortunate to come here. The owner is extremely understanding and helpful. He was quick to answer any questions we had and recommended things we may want for her glasses. As well we have been back twice to fix her glasses free of charge.

Firstly, this place is a hidden gem in RVC. It's beautiful, clean, and the frames around the store…read moreon display looked trendy and chic. I walked in today with glasses that were bent and botched from a prior adjustment at a different glasses boutique. Bruce was able to fix them in less than a minute. In addition he was friendly, professional and explained the process needed to fix them. I just had purchased these glasses but he was so kind that I'm going to buy another pair at his store just to give him the business.

Worst optometrist, staff is incompetent, dr galan fitted me for a scleral lense that fit…read moreincorrectly and charged 1000 dollors, He is not qualified to make this lense, He overbooks and keeps patients waiting for over an hour, insurance paid for my lense and he overbilled me, the optician , scott, thinks he is a physician, he was trained to fit eyeglasses, not too difficult, staff is like 13 yrs old , and unable to answer questions.

I've been seeing Dr. Galan for my eye exams for over 15 years. He is always very knowledgeable and…read morethorough. His contact lens prices are reasonable. Recently I lost a pair of disposible lenses on a trip upstate and Dr Galan shipped me a replacement pair within a day. I even travel from queens to see him because I know he will always be honest with me about my eye care needs.

First time there and it is my last time there. A young lady working there has an attitude. Not…read moretoo helpful. Also while talking to me, she kept adjusting her hair. Not professional and quiet rude.

I'm bias. I've lived in Oceanside practically my whole 22 years of existence and have gone to…read moreNassau vision since I've needed glasses. Now I've moved to Garden City. I do not like going to Oceanside. I had an awful high school experience and I get an eerie feeling whenever I have to go there. With all that being said, I had an unpleasant experience at Nassau visions today. My girlfriend came with me today to Nassau visions because I do not like driving to places by myself. I had to wear my girlfriend's glasses to drive. I told the three receptionist (I'm not sure why there's three people there) that I had to wear her glasses. There was no comment made about me wearing her prescription lenses at that time. Anyways, I go to the back with the optician. When I come out of the optician, I saw my girlfriend very upset. I ask her what's wrong. She says, she will tell me later. Yada yada I pick my glasses out and sample contacts. Pay for it and leave. I come to find out from my girlfriend later that the THREE receptionists ganged up on my girlfriend and gave her sh*t about her letting me drive and I shouldn't be wearing her glasses. My girlfriend doesn't even have her license. There was no one else who could get me to the appointment except me and I wasn't paying for an Uber because I feel totally FINE driving. It wasn't a problem. I do not know who these elitist, bogus, hateful, disgusting, and meaningless tyrants think they are. I'm through being talked down to and that includes my girlfriend. I'm 22 years old man not a 5 year old kid. How dare you connive and wiggle your worm-self into making my girlfriend very upset and angry. What good does it do? Are you the law-agency that makes sure everyone has the RIGHT prescription while driving. GET A GRIP. Thank you!!!

I purchased very expensive glasses about 3 years ago .I paid extra for them to be scratch proof .I…read morewent in the other day because there is a scratch in my lens .I was told they can't do anything about it even though I paid extra for them to be scratch free stay away from this place .Cohen's in Oceanside

I don't have enough time to list all of the wrongs that I encountered at this location. I will…read moresimply say if you value your money ,time and looking for a quality product that they stand behind, this place did not provide it for me. The representative Michelle in particular lacks professionalism and courtesy. She started out defensive and unwilling to help me with a simple fix. The negative reviews are there for a reason. If they had negative stars I would have gave them -5 .Simple fix gone wrong. From making an appointment to getting service I would rate her poor at best. (Update more in-depth) After verbal gymnastics, complaining to corporate speaking with the manager Joanna who was upset that the interaction would be reviewed on social media , I was finally routed to the owner who seemed reserved at first but finally offered options which included paying for new frames at a discount of 65 percent off. I had the frames for 5 months and hoped that the small piece that fell off the frames near the temple could be put back on or solicit the manufacturer for new frames as this was a defective frame ( was not an option ) He did take a look and brought them to another location and as of this post fixed them. This simple fix could have been handled at counter person level but Michelle said that the person who fixes glasses if I left them has lost peoples glasses and despite not having a tech on site like many other eyeglass stores , he only worked on Tuesday and Thursday. I explained that I work during the week and she became increasingly nasty as I tried to find a solution and questioned how many glasses has the repair person lost. She said he takes them from the store and if I left them it would be at my own risk ( What!!) trying to get statistics as to what my outcome would be , I asked her could she leave them in the store for repair . She still continued to dissuade me from doing so. Finally I begged ( yes begged) for her to help me at which point she then agreed to put a note that said fix in store and to my surprise she was also working on the day the repair person would be there ( shut the front door!! ) Why not offer this as the first option. When I called Tuesday to see if they were ready I spoke to Brandy who said they were not ready , upon questioning her about frames being removed off site she said that rarely happens . (Not what Michelle said)- On Thursday I received a call and was explained that the small decorative piece by the temple that fell off the frame and allowed the arm to not jut out could not be fixed and they suggested I glue it on myself ( $500 dollar Marc Jacob frames ) 5 months later!!! , I was passed to the manager who was defensive and irritated - no brainer because--( she mentioned at one point at a previous appointment I had in conversation with her that she had a negative interaction with another customer and she wanted to throw down with her . huh! - first red flag - should have ran out the door then ) She then passed me to the owner Olec , I asked can we send them back to the manufacturer. The owner said they are not actually made by Marc Jacob but by a frame company that has the license for the right to ( huh! , Not original- Wow , okay ) In the end they are currently fixed ( which could have avoided this whole negative encounter ) and I pray that nothing else goes wrong or I'm out of choices because upon picking them up I once again had to deal with Michelle who an attitude handed me my glasses in the same not original case , smudged and dirty and with no one available to make any final adjustments ( not that I had someone to do any adjustments upon picking them up originally at point of purchase) and I told her that her customer service was not good towards me and she said neither was mine.( huh!) I said you're not a nice person to your customer and she said neither am I and called the Police. When the police got there I explained exactly what happened. They stood there shaking their heads as I explained my story and the amount I paid for a frame that was not original Even they could see as I explained the encounter that it was ridiculous and petty. I further explained that Michelle suggested at one point in our conversations that I stepped on them . The officers looked at me and my size and agreed if so the glasses would have been destroyed. My courteous well mannered demeanor was met with the worst feeling about doing business I've ever had. I feel completely humiliated and taken advantage of. Included is a photo of the glasses - please not the very tiny decorative silver piece at the temple, that is what fell off.