Stopped in for a massage with my sisters and, unfortunately, the experience wasn't what I was…read moreexpecting. I had called a week in advance to book our appointments: a 75 minute body and foot massage for $70, a 75 minute prenatal massage for $70, and a 2hour body and foot massage for $110. When we arrived, the staff were very nice and friendly, which made a good first impression and gave me hope the visit would go smoothly. I shared a room with one of my sisters who was getting the prenatal massage, and while my bed was heated, it got so warm that I started sweating and had to ask them to turn it off. A male masseuse came in to work on me, which I personally didn't mind, but I do think they should ask clients their preference beforehand.
As for the massage itself, it was just okay. I usually leave feeling completely relaxed, but this one didn't really do that for me. The techniques weren't great, and some of the small touches I've come to expect, like a head or scalp massage, never happened. When he moved to my legs and feet, he put on gloves, which honestly made it feel awkward and less soothing. There were a few moments where I felt more uncomfortable than relaxed, which kind of defeated the whole purpose.
My sister's prenatal massage was another disappointment. About 20 minutes before her session was supposed to end, the masseuse told her she was finished and asked if she wanted to wait outside or stay in the room and rest. That meant she only received about 55 minutes of her 75 minute session, which felt really unfair considering we paid for the full time.
The checkout process was the final straw. I was told there's a $1 per person fee for paying with a card, which already felt unnecessary. I was charged $233, and then the staff realized they rang it up incorrectly and charged my card again for an extra $20. The whole situation felt messy and unprofessional, especially after being told there was a specific card fee and then seeing extra charges added on anyway. Overall, I left more frustrated than refreshed and won't be returning.