This place and owner is a joke!!!! All the work he did there I had to take my bike to another place…read moreto correct the work and replace some of the stuff he did as it was incorrect and unsafe.

After many months of promises and excuses they finally completed the work on my bike. They…read morefabricated a frame to mount saddlebags on my Rocker. I was charged $85 to paint it. It wasn't primed and it looks like someone just used a can of rust oleum to paint it and it's already peeling. They mounted the saddlebags with zip ties. I was told that the bags were leather, as I requested. They clearly are not. They mounted the bags on backwards but put them on correctly after I brought it to their attention. They rewired my 3 way taillights because they said they were wired wrong. Now the left brake light doesn't work. It worked before. They did a brake job on it and left me with a bad front brake. Their response was that I should just stop by downshifting. To be fair they finally fixed it. I ordered an led headlamp and they mounted a standard one. They finally replaced it with the correct one. The only things they did correctly the first time was mount a cup holder and a new horn. They had my bike on 04/18/17 and They "completed the work on 07/21/17. In the beginning I was told it would take two weeks max. While I was at their shop while all this was going on I met a guy who had three of his bikes there since February and they hadn't even touched them yet. I was just glad to get my bike back and just wanted them to repair the brake light. I was willing to settle for the substandard work on the bags and frame. But since they've been paid over $2000 in full they (specifically Tommy Creal, the owner) are avoiding me. Their shop has been closed. They have s sign on the door saying closed for remodeling which is bullshit. Their phone has a message from several weeks ago saying they were going to be closed for 4 days because of a backload of work. I've left messages on that phone and their message phone with no response. I've sent emails. I even taped a note over the keyhole on their front door asking them to call me. I went back the next day and the note was gone. Still no response. I am looking into taking action against them through a credit card dispute or small claims court.

Thank GOD for Kalbo's! They have taken care of my motorcycles over the years and always in a…read moretimely and more important AN EXCELLENT FASHION! Never had a problem with any work they did! (Actually did some swing arm welding work for me to too...) If you LOVE your motorcycle, bring it to someone who cares like you do - KALBOS! Not like these folks who really do not care about YOUR MOTORCYCLE! They got some well maintained motorcycles for sale there too... https://www.youtube.com/watch?v=B7ONe5Htwek My motorcycles that KALBO'S kept in tip top running conditions for me over the years: https://www.youtube.com/watch?v=CNZ7xwTZbu8

So I bought my 1st used Harley and decided to swing by Kalbo's for some window shopping. Owner was…read morevery informative, helpful and extremely knowledgeable on Harley Davidson's. Gave me a warm and fuzzy on any questions I had. Gave me prices on tires, installation and handlebar swap. This shop has anything you need for custom motor work/honing, piston or head. This is a mom and shop type shop with 44 years for experience, that has a great reputation with quality work. Will be bringing my bike here any maintenance or performance upgrades. Thanks for educating me on what to look for to keep my bike on the road.

I'd like to preface by saying that I love the car I got. I bought a rav4 from here maybe two months…read moreago, and during the cold season smells in cars aren't easily detectable vs in summer. So when I went to get in my car recently and it was hot inside, my entire car reeked of cigarette smoke. I called because surely they'd know if the one previous owner smoked in it. They said they didn't know anything about it and that the car had been detailed. Which, it obviously hadn't been because the mats have grime on them as well. At best they did a light vacuum in the car. So now I get to drop 300$ on shampooing the whole inside of my car (: They didn't change the air filter in the glove compartment and they couldn't even be bothered to fill the tank for me when I bought it. You would think that they would give their customers a clean car with a full tank.

Had the best experience ! I contacted Vincent through messenger and he contacted me back right away…read morein the morning. Got everything arranged and got my golf cart delivered the same day! Beyond happy !

giving them a better rating because, I recently had to bring my scooter back to Rich's Yamaha, and…read moreto make things short, they did me a solid which I didn't expect. However, the service department still needs to communicate a bit better, really call to keep your customer updated.

Had an issue with poor fueling and check engine showing. They reset the TPS and it runs and idles…read morefine. THANK YOU!!!! Highly recommend their service.

Dave put in a can for me. He was really informative and knowledgeable of my bike and it needs to…read moremake her fast as shit! Soon as I hit the throttle I knew immediately where my money went! Dave's a Great Guy! I will be bringing my bike to him from now on!

South Side does all the work on my families' scoots. Dave's a phone call away when we need work…read moredone, and a trailer to accommodate a pick up if necessary, and their turn around time is always prompt!

Fantastic shop! Adam the owner is always friendly, knowledgeable and gets the job done! I learned…read moreto work on Harley's myself because of their mechanics really being part's changers but after finding Adams shop I now take my bikes there because I can trust him and his work!

Called and spoke to the owner, very knowledgeable and patient with me. Talked through some…read moreproblems I am having with my bike. I haven't had him do any work yet, but I am getting in line. Glad to see another honest business booming in Channahon.

Gina's service staff are excellent! They fixed a missing o-ring on the oil fill cap of my brand…read moreTriumph Tiger 850 Sport. I was on a road trip, riding from friends in Glen Arbor, Michigan, to friends in Coal City, Illinois. I am from Connecticut and could not get back to my dealer in New Haven to check the problem. Ken wrote up the ticket, Brian checked the whole bike out, and Clarence even cleaned it up! Thanks to the team and service manager, Steve, for keeping my Tiger in top shape during my road trip!

I was passing through with my Triumph Tiger 1200 Explorer and the 600 mile service light came on…read more They reset my service light so the service light flashing on the TFT. It was rather annoying. When I got to my destination I change my oil, it was nice they sold Triumphs there so I can purchase an oil filter. Much appreciated!

I had an outstanding experience at Harley-Davidson in ChiTown (Chicago). When I arrived, the staff…read morewas gathered near the entrance for a meeting, but they still greeted me warmly as I walked in. They have a wide variety of apparel for both men and women, which made browsing even more enjoyable. While I was looking through the ladies' section, a staff member came over to check on me and ended up helping me pick out a few items. She was friendly, patient, and genuinely helpful. It wasn't until I went to check out that I learned the store had been closed the entire time. Even then, they never rushed me or made me feel like an inconvenience. They still allowed me to complete my purchase--something I truly appreciated since I'm from out of town and always pick up Harley shirts for my boys who collect them from different states I travel to. They could have easily turned me away, but instead they went above and beyond. This dealership delivers top-tier customer service. Highly recommend!

One of the worst experiences of any business I've interacted with…read more Service took them two full weeks and all communication was initiated by me, including discovering the bike was ready for pick up. I received exactly zero inbound calls or emails initiated by them. I believe they over charged me for labor. I asked them explicitly to call me if anything extra was needed and they ordered a part without calling me. Not stand up guys. Store was completely empty both times I was there. Also, judging from the name you'd think it's close to Chicago, but it's over an hour away.

Let me start by saying I am a person that reads the good and the bad reviews before making a…read moredecision on whether to use a business or service. I read some of the reviews from Ginas and I have to say overall I disagree with some of the bad reviews. I live an hour and a half away and I just wanted to get the out the door Price before I made the trip over there to take a look at their inventory. I was transferred to JB who gave me all the upfront costs and the out door price without hesitation. He was upfront and honest every step of the way. I came to look at one of their units with a check in hand. He treated me no differently, even though I wasn't going to make them any interest off of a loan. JB was amazing from the first moment. Even found a unit in the exact color I was looking for. Threw in an extra key fob. The entire staff was very nice and welcoming. Shout out to the guy in the back that was setting up my slingshot. There are supposed to be three of them on staff usually and he was the only one there that day so I know he had a lot going on, but he knocked it out real fast! I was so happy with the entire process from start to finish. I will definitely be bringing my slingshot back there for all my servicing needs.

Bought a 2919 Indian Chieftain Darkhorse from Gina's at the end of January. Went there on a…read moreSaturday to check out a bike I saw online, but found one that I really fell in love with. I was dealing with Kat (the saleswoman) and told her what I needed to get for my bike on a trade. She looked up what the bike was worth and what they were selling for in the area and did not think it would be a problem. I told her I would get back to her. I left and a short time later I reached out to her to see what she could, if anything, on the price of the bike I was looking at and run some numbers to include the trade. A little back and forth and we came to an agreement. She sent it to me but said she had to wait until Monday to get confirmation from the sales manager or the general manager, both of whom were out for the weekend at an Indian convention. Monday came and she reached out to me to tell me her general manager agreed to the deal. I thought all was good to go. But, on Tuesday (I believe it was) enter the sales manager, Cody. Apparently, he overrode what they general manager agreed to and said they had to "back down" on the deal. So, I had to start again. Turns out I had to pay 600$ more than originally agreed upon. The one thing he said sums up his whole attitude, "I can sell that bike all day long at that price, and we haven't even got to the season yet". Oh, they then put my trade up for sale for more than 3 times what they gave me for it. What a shame. Now when people ask where I got the bike, I tell them I bought it locally but that I do not recommend going there. First thing I did was take off the Gina's license plate holder. If it had not been for the fact that I really, really, wanted that bike, I would have definitely walked away (ran away). Dealing with Kat and Tammy (the finance lady) was a pleasure, but that was the only bright part. Also, absolutely no follow up from anyone.