It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

Jay did a great job! When the bigger company quoted me three weeks, he was there the same day. He…read morewas fast, knowledgeable and took the time to make sure the not only the AC worked, but that the whole system worked. Give the small guy a chance!

Jay's installed a heat pump in my home. I couldn't be more pleased. I liked the brand of heat…read morepump and it was considerably less than I thought I would have to pay, yet qualified for full PUD refund. He was great to work with and made schedule adjustments for my convenience. And if I needed to contact him, he returned my calls promptly. He also made necessary adjustments due to wiring in a manufactured home. There was no additional charge. I highly recommend Jay's Heating and Air Conditioning.

We had Jacob's Heating replace our AC and Furnace in the summer of 2021. They were quick, clean,…read moreand very helpful. Highly recommended. Then last week our thermostat died, and within a few hours Jacob was over testing it out. Turns out it had a production defect and was toast, but he had a replacement installed and it was under warranty. Great family-centered company to deal with, give them a call!

We have not had working AC since May and have been patient with them trying to find a solution with…read moreour six year old unit (a unit they sold us) we had one repair from them since May ($800) with a hot house!! Now they aren't calling us back to make it right! We have to replace our whole unit! I love to support local businesses but that was a giant waste of time and money and we won't be referring them any time soon!

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

It would be difficult to overstate my frustration with Patriot. Their technician was a no-call…read moreno-show for my HVAC repair appointment. I tried calling their office multiple times that day and each of the following days. Every time I called, both during regular office hours and on the weekend, I was shunted off to their messaging service instead of being connected directly to their HVAC team. It was unbelievably frustrating that I could not talk to anyone who could do anything to help, especially during regular office hours. I left a message each time anyway, but did not get a response from a member of the team until four days later. No part of this experience was acceptable. I understand that schedules change, parts don't come in on time, etc, but I cannot understand the lack of communication. I had to stay home the entire day of my appointment waiting for the technician, which disrupted my work schedule. I spent the next day at home too, just in case he or any other member of the team called and was able to make it out then, which meant canceling other plans. The only reason I kept calling after that instead of giving up and finding help elsewhere is because I had already paid over $800 to get a replacement part ordered. All of this happened after sweating through multiple weeks of Patriot's lead time that my girlfriend, our pets, and I spent in the summer heat with a nonfunctional heat pump. Now that I have my refund in hand for their "service", I have sought the assistance of another HVAC service company in town who actually picks up the phone when I call and shows up for scheduled appointments. I will be encouraging my friends in the valley with HVAC issues to avoid Patriot at all costs. I'm at a loss to explain how they're still in business.

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

Our HVAC was getting warm during the day & we called later in the day to have someone come out…read more They actually came out that afternoon & fixed the problem. They are so reliable, they are open normal hours & don't close early & they are always so polite & knowledgeable. We highly recommend them!!!

Our family has been using Cascade Mechanical for many years for our HVAC and electrical work. They…read moremaintained the HVAC for my in-laws before we purchased the house from them; and they have been awesome through a major remodel as well as the semi-annual maintenance items and when "weird" stuff happens. Good people!

I was so disappointed in this company. I went to Cascade Mechanical this morning to purchase a…read morecapacitor for my heat pump since my air conditioner had stopped working. While talking to the manager, I mentioned I tried a capacitor that was a different size which didn't work so I figured I needed to buy the right size and asked her if that could have been the problem with the one I had bought. She said the size shouldn't matter and that there was something else wrong with the heat pump, and that she could have a technician come to our house later this morning. The technician arrived, replaced our compactor which took approximately 5 minutes and waited an additional 20 minutes to make sure it continued to work. This $55 capacitor which my husband had intended to purchase ended up costing us over $400 for a 5 minute job. What a rip off!!!!

Was referred to by my boss and gave them a call, returned my call 10 minutes later, was out to my…read morehouse 20 minutes later and the issue on my air conditioning unit was fixed within the hour of my initial phone call. Andy had the part I needed and even offered to change my air filter. Just a great experience with an honest company! Don't know why this says I'm in California but I am actually in East Wenatchee. Not sure how to change that

The guy's name is Anthony from A&C Mechanical Eastpointe. He changed the hot water tank in my…read morehouse. He charged too much money for that. I asked him to pull out the city permit for the hot water tank, but he never did. I called him so many times and asked him, but he never did. I will never call him again for any work.

HORRIBLE SERVICE: iNCOMPETENT. I called many times for owner (Dick?) to call me after thoroughly…read moreexplaining situation to the receptionist. Finally "Shawna" calls, who might even be the receptionist, and would not respond to my complaint, other than reading the notes off the invoice. First technician never never even checked ac unit outside, no blow. second technician insisted I buy a new filter, I said how is that going to help it blow? He and trainee go outside and finally ADMIT, unit was never turned on ! Then they say first tech that came out was not their employee !!!!!!!!!!!! Wrong, drove same VAN with Trane painted on van which was exactly like the van the second crew drive. PATHETIC. DO NOT HIRE THESE LOOSERS, Still expecting me to pay for filter that was not the issue, no apology EVER.

Dick's heating has always been so great when it comes to my HVAC needs! I love how the owner Shawna…read moreis so informative and knowledgeable. And their new receptionist is just the sweetest!! THANKS DICK'S!!