We had to replace our cast iron plumbing. While it was the most stressful time of my life, Steve…read moremade the process easy and gave us a fair price for the work done. Steve was very communicative and answered all of our questions, I would highly recommend Roto Rooter for your plumbing issues. Also, they have coupons on their website!

​My parents had a bad experience with Roto-Rooter this week. They called for a bathtub leak that…read morewouldn't shut off. The technician stayed for 45 minutes, gave a confusing quote between $300 and $1,400, and then admitted he couldn't actually fix it. He told my parents the only solution was to shut off the water to the entire house from the outside. He didn't even ask to look at the water heater inside of the house. ​My parents then got incontact with a family friend who is a plumber for his opinion. He knew exactly what was wrong just by looking at a photo. He fixed it in 20 minutes the next morning and pointed out that we didn't even need to shut the water off outside--there was an interior valve by the water heater the first guy completely missed. ​Roto-Rooter wasted our time and left my parents without water unnecessarily. They need to hire more qualified technicians who know what they are doing.

Just to be clear, Just Plumbing Yorktown Va Replaced a hot…read morewater tank. For starters their work was sloppy and made calls to the company to complain, the workers were NOT very professional. repeat complaints, wanted to argue with my wife. I cant prove it but a year later I lost 50% hot water pressure in a bath room, Another company found a screw in the line either sloppy or intentional. I will not recommend them to ANYONE

Called them for an emergency visit and they were late. First they say it's a much bigger problem…read moreand estimate it costing thousands...they attempt a temporary solution that they aren't able to complete. They didn't fix the problem at all and left without doing anything and still charged us $1200.....

Update to original review: The process was challenging, but ultimately we received service. Matt…read morewas amazing! He was very knowledgeable and professional. Our water system is working, and we feel comfortable moving forward with the company. Original review: TERRIBLE CUSTOMER SERVICE! Serviced our system in April (routine maintenance) and we immediately had a problem that evening after the technician left. Told us to "place the system in bypass". It is now the end of June and we are still in bypass with disgusting water! No one answers the phone. No one updates us. Our fixtures and clothing are being ruined with iron. I can't cook with the water. We can't drink the water. I understand that "things happen" but at least answer the phone and respond to your paying customers!

This is a SCAM albeit a good one. From the start they mail you a test kit and tell you to mail…read moreeverything back, should have been a first red flag (if you receive this in the mail keep it and send it to the city) but we had just received a letter from the city so we were curious about getting our water tested. Then they called in said we had 70% dissolved solids in our water and i asked for supervisor when the lady didnt know what i was talking about when i said are you sure its not ppm parts per million. Supervisor called and clarified it was ppm. Next a tech came out. From the get go it sounded very aggressie sales person pitch. At one point he asked for my wife to come down and said they require both to be present. I asked whose "they" and he avoided answering, he kept saying they require it and I kept asking who they is and he finally said his company. Clearly trying not to give up the ruse that they're not affiliated with the city. So clearly they're trained to not do anything "illegal", pretty scummy. I told him no my wife isn't coming down. I asked what he was trying to sell me and he said nothing, we provide solutions. Disolved solids in the water. First thing, disolved solids in your water is not inherently bad. They know this because when i asked about any EPA regulations, they avoided it and kept going back to the EWG. Though at one point the sales person did lie to me and said the EWG standards were set by the EPA as i was asking too many questions. At this point Tracy got confrintational and went back to the ppm of disolved solids. To keep this brief, they try to get you to freak out that stuff is in your water (this is why they wanted my wife present and tried to 'require it'), very scummy. I asked, if they were specifically going to test what was in my 119 ppm disolved solid water (whichs pertty good!) and he said, "no". I asked, "How then could i know if i need a 'solution' if i dont know what is in the water, it could be harmless or even beneficial. At this point the salesperson, Tracy, got aggressive with their sales pitch. "Oh your an engineer, how could an engineer want poop in their water". He scraped his shoe at some point in the interaction to try and suggest that the disolved solids in my water were poo poo. First, cities are required to keeps pipes pressurized greater than the outside pressure so that if there is a leak, it goes outward. Pretty efficent, not perfect but its extremely unlikely that there is poo poo in your water at any harmable amount. His last comment was extremely aggressive in tone and also just a really bad way to try and get anyone to buy anything. I asked him to then leave and he did so and was pretty respectful after that. All that to say, do not do anything through this company. They're trying to hide under the guise of being the city (they wont say it but they will use "they" a lot). Don't let them intimidate you or your wife (how f'd up is that). If you have been affected by this and beleive it is a scam you have every right to report them to the FTC for being fradulent, contact the consumer protection division, and/or send a message to your local city provider and tell them what occured.

We had a major casualty to our plumbing resulting in a back up that even came up through the shower…read moredrains. Awful! It was New Year's Eve but, Mr Rooter came out quickly and found the problem, crawled into our crawl space, fixed it, tested the fix, and cleaned up afterwards. And, the young man was nice, professional, and easy to talk to. Even found out his brother was a Coast Guardsman like me. Nice to be rescued from our plumbing emergency. Rescuing must be in their family genetics. Can't thank them enough and I would definitely call on them again.

Had a leaky garbage disposal. Technician looked down the drain and advised that it needed to be…read morereplaced. We purchased another one and called back to get an installation. When he returned he gave me the cost. A whopping $333 labor to install. I could have said no and looked for someone else but we had already been without a sink for a few days. I may be wrong but to pay $333 labor cost for less than 1 hour of labor is over the top. Then the dishwasher wouldn't drain. My husband spent the evening messing with it only to find out that the technician left the drain plug in so water kept flowing back into the dishwasher. Update Hadn't received my emailed receipt. Texted the number late last night (7/10/2026) and was then sent the receipt. I had been advised by the technician that the labor would $333 for a customer supplied disposer. The invoice shows a $234 for "Install Customer Supplied Disposer." Yes, it was a signed invoice from a tablet. The technician had me to sign without reviewing the invoice. I trusted that the install was $333 as he had said. Additionally After removing the drain plug that the technician left in and running the dishwasher, it backed up again twice and proceeded to not function. Texted the number again last night regarding the plug being left in and the dishwasher causing water to build up in the bottom of the dishwasher. And now, the dishwasher is not functioning after removing the plug. Scheduled a technician to come out today.

Water heater replacement. Quick response, next day service. Fair price compared to local "big…read morename" plumbing services. Highly recommend.

Woman on the phone had a script and followed it to the letter. Unfortunately that script revolved…read morearound "getting some personal info" without hearing any of the backstory, confirming they COULD come out when needed or offering a ballpark quote prior to helping. Not great when the job MUST be done today & I need three quotes to start."

Most disappointing. An appointment was set of Friday between 1:30 and 2:30pm. No one came. When we…read morecalled the company (at 4pm) we were told someone was to be on the way; that he'd check up on the whereabouts of the service tech and call us back. After one hour and fifiteen minutes there was no call When I called the company, I got a voicemail saying the mailbox was full. Needless to say, this was unprofessional and we will never use this company again. If this is typical behavior on the part of this company, I say: "Beware"!

Showing up. Nice professional text chat but then a no show and no follow up. Might be good, won't…read moreknow.

David,my technician was very professional, knowledgeable, and courteous. His vast knowledge and…read moreexpertise really made the experience an easy and enjoyable service. Ask for David Sparks at your next visit. You will not be disappointed!

Use their Services and they were great!!! Very Friendly,…read moreprofessional and courteous!!!

mike did a great job at a fair price, highly recommend and will hire him for more work soon.read more

I had a kitchen ceiling with a patch 10x25 that was left open. Last November, I called A1 Handyman…read morebased on the reviews they had. After initial contact was made and an appointment was scheduled and even though he sent me messages, the appointment was rescheduled for 6 pm, at 7:30 I texted to reschedule, for the next day. He stated 4 pm the next day because he was still at a job. The next day same situation, at 7:00pm I told him not to bother anymore, I will get me another handyman. I cannot evaluate the work since it was not done. Allow me a suggestion, do not overload with jobs, at some point you cannot fulfill your appointments.

I scheduled an appointment for Friday and waited all day for the technician. At 4pm, after no…read morecontact from A-1, I called to inquire when the tech was coming. Thirty minutes later, again with no response, I phoned again to cancel my SCHEDULED appointment after hearing they'd had no contact with their tech. If this is how customers are treated, then they deserve to lose not only clients but their business as well. (If I could give them zero stars, I would.)

$179. Standard for plumber to come out. Said it would be deducted after work was done. Spent 3…read moreminutes unplugging toilet. Took longer to write out the invoice than to do the work. Totally over priced. What happened to the will deduct 179 if you have them do the work? Office says $585 is standard price to unplug a toilet. In whose world?

I did have years of experiences with Wood Septic Service but the last call I had with them I was…read morelied to by the Office Staff. I did make an appointment date and time to have a person check my septic tank. Sadly, there was a NO SHOW. Another date and time was set as you would know it, NO SHOW again. I have since contacted another member of the Plumber's CARTEL and set up an appointment with them. I hope to have better luck with them. Wood Septic Service has gone down the old septic tank.

I had a septic tank pump scheduled for three weeks ago. They never showed up and didn't even return…read moremy call to ask if they would still be coming out late in the afternoon of the scheduled service. Not a great look for any company, but it does seem this is becoming more common in the industry.