I ordered a new washer from the Franklin Indiana location on April 8th. It was supposed to arrive…read morethis past thursday. When it didn't, I called. Then it was supposed to arrive today. Now delivery called me and told me it's out of stock. Don't rely on Lowe's. I needed a washer 11 days ago.

Every time I come to this hardware store I inevitably need assistance finding various things. I am…read morealways met with friendly, helpful professionals. If they don't know where something is, they will find a team member who does. On the off-chance they don't carry what you need, they will let you know who carries it. Chris, Ally, and Josh in the paint department are particularly helpful!

Was looking to get a propane refill. After Tractor Supply app failed miserably for that we decided…read moreto go Ace Hardware for it. Not only did Ms. Schmidt assist us in switching out our tank for a filled one ( for $24) she also noticed ours was more then 10 years old & should not be used anymore. Did I mention this was in a pop up heavy rain? Due to service & price this will be our new go to place from now on!

This is my first time shopping at this Ace store. I was immediately greeted upon entering like you…read morewould expect at any Ace and brought to the correct item I was looking for right away. Such great service and friendly too. I continued to browse the aisles to see if I could find anything I needed but had not remembered. The store is well laid out, very organized and super clean. The inventory available here is more than what I am used to. Upon checking out, I got a coupon good for $5 off with a minimum purchase of $25. The fine print says the coupon is valid at any participating Ace store.

Rude dark haired female employee. Overpriced and unmarked items. I will never return.read more

I like to shop here. I have purchased a significant amount of lawn care equipment here and these…read moreguys always give you the honest explanation of what's going on. I do my research ahead of time and I have never had an instance of them trying to oversell what I need. Matter of fact they usually go out of there way to try and find a deal or discount if they have one available which is usually in the off season. They also do a great and fast job on chain/blade sharpening and tune ups.

I'm waiting in a long line to pay for nothing more than some flower seeds, when a man opens a line…read moreand says, Next in line I am open. I clearly say here I come to him three times, taking the closest route so as not to disturb all the people that were behind me. When I get there the cashier loudly and rudely says, Since you came over the wrong way, I'm taking this man first! The man hadn't even been standing in line, he was just walking up!!! I said, Well here you go, tossed the seeds on the counter and left. This cashier has convinced me that Rural King is better off without my money, I won't be returning to any of them. I have been shopping with this company for many years, spending several hundreds of dollars every Spring, and recommending their products to friends and neighbors, but no more!!!

I like Rural King and this location has a good bit of clothes and boots! The hubby also likes to…read morepurchase ammo here for his guns. We stopped in here when we were in Greenwood this past week. I tried on some boots that I thought were super cute and we bought some ammo. I looked through their sale clothing and they had some really good deals like a Carhartt T-Shirt for women that was marked down. I ended up not buying any clothing on this trip but we will be back in. Plenty of parking out front of the store and they were not too busy at all. Also got the free popcorn, I mean why wouldn't you?

Found what I wanted quickly and easily with the help of an employee. The store is small overall but…read moreseems to have a good selection. The staff were friendly and the store was well-stocked and clean. It was a little out of my way, but they were the closest store nearby that had what I was looking for.

I stopped going here because they never have what I needed and always said they were going to have…read moreit the next time. I Stopped in a couple weeks back and was told they would order extra in for me. I was smart enough to call ahead knowing their track record and of course they went ahead and sold the two bags of feed I needed for my minis to the only other person (according to them) that they order for. Do not trust anything you are told here. Always call ahead so you don't waste your time or gas.

Bought a washer with a warranty. Warning!!!! They don't help at all getting a repair person to…read morecome out. Warranty is a waste of money!! They are only interested in selling the machine but customer service has alot to be desired if the machine stops working. Talked to the store manager JJ and he basically said its between me and Allstate for warranty work. Not good customer service. Warranty place is giving me the run around not sending anyone out to look at it. I wonder how businesses stay open with service like this. Im in need of new appliances for my home. Wont be going to home depot. All you get are polite robots who give you scripted verbiage or rude warranty live voices that hang up on you.

Physically went inside this specific store to purchase two exterior doors. Found what was…read morenecessary to meet my need to stay on budget. Saving up did take a bunch of minutes (I'm retired). Paid via debit (warrants my purchase with my bank). Picked a will call, 9am, Friday 13 September 2024. NOTE: 2 Doors were present in the back of the store at this location upon departure. In three (3) days at this store. My contractor & fiancé was greeted by my 2/2 sticker but only ONE door. But how can that be? Idk. Was a love note sent? Mb a "Hey Amy, one of your doors...well, it's not here. We messed up & lost it. We are very sorry. To fix our goof in this situation, we have ordered the replacement on us. Your replacement door is expected to arrive on...XX/XX/XXXX. However in the event this doesn't meet your expectations, we will be happy to work with you to restore your faith. As our motto states, "How doers get more done". We appreciate your patience with us. We strive to maintain exceptional customer service. In the event you need to reach out, please contact so in so..." NOPE. But why? IDK? Let's find out together, shall we? As of the writing of this review, an in person attempt was done this afternoon. Nothing was done as told to two individuals in person last Friday. I was told per records this afternoon that my second door was in aisle 20. It was not. Asked to speak to the store manager. He was in a "meeting"'. I remember that excuse & may have used it once upon a time myself. Received a phone call from a female (was a lie told to my face earlier?!?) She didn't sound like a person named Mr. Shawn Scott (@he's in a meeting..). So...why do I feel as if I'm being ghosted by Home Depot & Mr. Shawn Scott, Store Manager & as of 6:34pm almost a week has past effective tomorrow & poof...next sucker?!? Who monitors a retailer in the state of Indiana when a customer has to go online to ask questions about bought things are & why hasn't anything been done by said business? Does this seem normal or is it a normal business practice by this particular store, Home Depot in Greenwood Indiana USA?!? Home Depot loses my second door in three days yet has no record with any reasonable resolution whatsoever. Okay??? . I'm a bit confused on how I have the sticker that says 2/2 but 1/2 is MIA? I'm a former income tax accountant & this math, simply doesn't make any logical commons sense. Is this a my issue or a lack of how a retailer is NOT supposed to lose their own customer's paid tangible items before paid things gets picked up? How is it possible that a store loses paid things from the back to the front of its own store in Center Grove (Greenwood IN USA) in three days? Without any notification to the customer or have proof of a resolution. Absolutely no quality assurance perimeters are in place at the Home Depot in Greenwood IN USA. Makes me wonder what the heck is going on at this store?!? I ask this rhetorical question from a refund transaction attempt two days prior of this purchase. I was shorted on a refund in my return. It took almost an hour to get it fixed after going back inside to retrieve the money Home Depot kept. Seems odd IMHO. Is this legal? Based on my personal experience within the last 14 days, this place messed up a refund & kept my item. This is abundantly unprofessional on so many levels it makes no sense. I must wonder what the folks at corporate (I think still in GA?!?) will say about my concerns & questions. Home Depot's investors are still financial institutions, yes? It is my hope that today's "meeting" where Mr. Shawn Scott was in all day one & was a quality assurance customer satisfaction seminar mandate by corporate. This customer (me) isn't a happy camper. Stay well & safe everyone, Amy

I've never been to a Menards till this year and we love it!! The prices are amazing, it's fun to…read morewalk around and we even got a 8x10 rug for $80!!! It's great quality too!!

TLDR: Imagine being yelled at and fake criminalized by two managers who refuse to acknowledge a…read morenormal and understandable mistake their own workers made! Here's what happened. It's long because I'm upset. Sorry: I am a very overly kind person. I'm also very poor. My father and brother are helping pay for and install a new water heater due to it leaking for over a month and ruining my home. I couldn't afford to fix it nor the flooded flooring and walls etc etc but they are stepping in. Now we find Menards sells a small water heater for -$200 than other stores! So we're locked in to this store. We can't pay someone to do the fix, heck we can't afford the fix. We unfortunately had to risk doing it ourselves. This store DOES do water heater exchanges. They take the old ones and sell you a new one. Most of the employees assumed we were doing that and told us in multiple conversations that we can bring the old broken heater there. Apparently there's a few details and loopholes where they won't accept them. If you bring the old one in first and purchase the new one you're good. If you purchase first and bring the old one after they'll now tell you to piss off because you didn't bring it earlier. Imagine dropping off your old water heater, a nice employee takes it in for you while you return the pickup truck you paid and rented from them. --and then you go walk across the giant store to check in kindly if you need to pay for the disposal and they yell at you over and over. Also they refused to speak to me other than yell at me. I couldn't even see the old heater! They refused to hear anything I said and continued yelling that they "never" take in old water heaters. But they do. Our situation wasn't perfect, but there was no reason whatsoever for treating a kind person like someone to be screamed at for several minutes. I was obviously just trying to be nice and figure out what went wrong and where but they were on some power trip. That was the first night. I literally was dismissed and told to leave the store for another day because they were done with me. ... what? I was trying to also purchase another hose I needed, PLUS I got a phone call from my dad that they somehow purchased an incorrect replacement and we needed to buy another water heater. But here I was being told to leave the store. Crazy. We had spent over a thousand dollars, we were telling the employees that we needed to buy much more, and still being treated like scum over a tiny scrap fee or whatever they might have at hand. And I was TRYING to get it back and fix things and they wouldn't even allow it. It was unbelievably uncomfortable. After the first night my dad still wanted to use the same store. We went back the following day and there were more rude employees who found us at checkout and started telling us off as if we had done something horrific. We were pretty sure they were holding our old water heater hostage still but they finally brought it out to us and then refused to do our exchange or purchases until they stood there yelling at us that now we have to take the water heater back... Anytime I spoke they talked over me saying things like "no listen to me! I'm telling you what happened and what you did to us!". It was aggressive, accusatory, and unkind. I was absolute fuming. I am a very soft spoken person, and I do NOT like being obviously taken advantage of for my personality. We were fine taking the water heater, but they even kept yelling at us "you better take that with you!!" even as I paused walking out the door to straighten my pants! And we were already walking away with both the exchange heater and the broken one! They were insufferable. If I had been alone or used all my own money I would return everything. Everything. I have to purchase a lot more stuff to fix the walls and floors and a few more plumbing issues now that my dad and brother are helping me on this. But YOU'LL NEVER SEE ME IN THIS STORE AGAIN! I had no idea how negatively these interactions would impact me but I just feel so upset and uncomfortable. I don't want to talk to anyone for a long while. I just felt judged and disliked no matter how much I wanted to work with them and show I cared and it was an accident.