Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Charged me $870 plus $106 travel to tell me my AC doesn't work. I knew that before they came out,…read morethen $6000 to replace it. Would not credit the me the new parts as once they open the box they consider them used. Then of course didn't leave me the (new/used) parts they replaced. More like theft than repair. Do yourself a favor and find someone else!

The service was decent and the technicians were competent but the customer service and business…read morepractices were a little suspect and seemed borderline shady. It seems like their goal is to sell you on getting very expensive work done with them on their financing plans. We called to get a drain snaked and in a couple hours they were trying to get me to sign something to get 11 thousand dollars of work done! What's worse they were kind of strong arming me into saying it absolutely had to be done now and things couldn't be left as they were. The only reason I'm not giving them a one star review is I'm giving them some benefit of the doubt that it wasn't a scam and that stuff really does have to be done. Either way the quote was incredibly high.

The worst ever! Clogged drain in laundry room. Inexperienced plumber could not clear the clog…read moreand gave us a wrong diagnosis. Plumber brought his boss over to try to scare me, a senior lady, into financing $12,000 to dig up my downstairs because "pipes were separated." I refused to sign anything! My son paid $250 for the plumber to do nothing and try to high pressure me. We had another company come out. The inspected and found a bad drain and a HUGE root ball. They replaced the bad drain, they let me watch on the monitor when they dug the hole. The downstairs was restored, washer will be re-installed when new cement is dry. The cost was 1/3 of the RotoRooter quote. If RotoRooter wants to make this right, credit my son's card for $250.00. His name is Jeffrey Krock. I am Anne Krock from Solon. You may find the account under my late husband's name, Howard Krock. If you can't access son's card, send me a check and I will forward it to him out of state. I warned my neighbors to stay away from your company!!

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

Arranged my appointment with The help of the Yelp app. Searched for toilet replacement and il gave…read moreme a list of some plumbing services. 1-800-Plumber + Air, was the first to reach out through the messaging on Yelp. They asked me a few questions about what kind of service I needed, told me the estimate was free and we were off. They set up a time at my convience. The day of my appointment, they called and texted me about 15 minutes before they arrived. In The text they gave me the technicians name and a little background on him. His picture also. Dylan arrived on time he looked very professional, was courteous and seemed very knowledgeable. He assessed the task and gave me an estimate in about ten minutes after he arrived. It took him about an hour or so to install my new toilet ( that I had already purchased before hand). The work was A1. Cleaned up after the work was done and took the old toilet with him also. As far as the value that I paid for the service, which I thought to be a little pricey, it was fair I guess. I would definitely use 1-800Plumber + Air again and would request Dylan to be my tech.

Gabe is always great. recommend highly for any plumbing needs. Efficient and great for diagnosing…read moreprobl

Everything when amazing, estimate great !!!! service excellent great value beat everybody!!! Took…read moretheir time and did it right! Replace all lines boxes and service man laid down cover over carpet!!! Amazing company!!!!! Best in the area

Dominic is SUPER nice and responds quickly. He replaced my water heater in one day, and it's…read moreworking great. He was good at explaining everything he was doing, got the water heater from a reputable neighborhood plumbing company, and gave us a fair price. He was courteous and mindful of walking on our hardwood floors to get to the basement. I would HIGHLY recommend this company. Dominic is the kind of guy you trust right away. I will definitely call him again if I have any other issues.

Fast response replying back to me looking forward to phone and a appointment setup .read more

Service was great Andew went all out to make sure I was satisfied with the work that was done, Made…read moresome suggestion on work that I will ask later. Could not give a 5 Star review because I am not knowledgeable with the phone sorry.

This is now the second day of having an appointment and no plumber is here and it's an hour outside…read moreof the appointment time. The first day I waited at least four hours and it was 9 pm when I called to reschedule. I contacted this company because they are a larger company and I expected faster more organized service. Unfortunately they are worse. Can't even get a technician out.

Got an appointment the next day. It was for the estimate, but he was able to fix it the same day.read more

From the owner: Reliable Basement and Drain, a Veteran owned and operated company since 1999, has completed over…read more100,000 projects in Northeast Ohio. We service North Royalton, OH, Cleveland, OH, North Olmsted, Elyria, Amherst, Vermilion, Westlake, Huron, and the surrounding areas with Basement Waterproofing, Foundation Repair, Drain Cleaning, Plumbing, and Water Heaters. We are a One Stop Shop for all your plumbing and basement waterproofing needs. We do not hire sub-contractors, and our technicians are vetted and certified professionals. Contact us today to schedule your service or a free estimate.

My company had no water. Was referred to B & B and could not have been happier. Great service all…read morearound.

We're in the process of showing our home, and of course the hot water tank goes out. It's a…read moresomewhat unique model that isn't serviced by everybody, but thankfully we found B & B -- they came out same-day and got us up and running in no time, and were very friendly in the process. Would definitely do business with them again.