made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

We had a pipe burst with the '100 year freeze' and had to shut off the water to the whole house…read more Most plumbers didn't even call us back. Brian Brodnik at Eastern Plumbing, took the call and committed to coming in the afternoon. He arrived earlier than expected with all the tools needed, and located the issue quickly. He completed the repair efficiently and didn't leave any mess behind. Professional and courteous throughout. Used flat rate charges we felt were fair. We would highly recommend.

From the owner: " Helping people for over 50 years! "…read more Hi, welcome to a second generation family owned company. Eastern Plumbing Inc has been contracting for some of the best builders in Northeast Ohio since 1985. I’m a type of person that needs to stay active and busy so although I’m semi retired, I still enjoy service, remodel work and light commercial plumbing. I’ve asked to be an inspector in three different counties. The company reputation has always been solid and highly professional If you’re looking for someone that really understands the trade, so you don’t have to worry about paying for services you thought were a good job, call me. I SPECIALIZE in difficult repairs.

Replace the stopper. All went well with scheduling and work performed. Serviceman was very…read moreknowledgeable!

No wonder this place has so many 1 star reviews! They go to a home owned by a US Marine with 6…read morekids, and try to screw him out of $2,000??? What kind of business does that? Where is Empathy today? All he needed was a $160 fan which they were charging $1200 for, plus labor. Shame on this business. I know they need to make a living, but jeez, this is over the top. And with the $200 call out charge for absolutely no help at all, he got screwed.

Our shower drain had slowed to a stop in our older home, so we weren't quite sure how to handle the…read moresituation. I've heard lots of differing stories about whether it's safe to use drain cleaning materials on old pipes, I wasn't entirely sure what type of pipe we had, etc. Enter Dennis of Roto-Rooter. Dennis was extremely professional. He outlined each of the steps he would be performing and why he would be doing them. He explained to me exactly what was happening and did so professionally with a friendly attitude. After he had cleared out the bathroom drain cleaner than I'd ever seen it drain before, he threw in a cleaning of the bathroom sink and the kitchen sink! Not only did he then describe how to maintain the drains, he left us a bottle of the liquid drain protector, how and when to use it, and gave us some other tips as well. Dennis did an excellent and quick job. I have a hectic schedule, and Roto-Rooter was efficient and helpful in working around my schedule. They arrived quickly and on time and finished the job just as quickly and effectively. I believe I got the best "bang for my buck" with Roto-Rooter and would absolutely recommend them to a friend.

DO NOT USE - THIS PLACE IS A JOKE AND WILL RIP YOU OFF. Broken equipment used, water on floor from…read moretheir equipment, propped door open without my knowledge, my 2 indoor cats escaped. Supposed to tear up floor due to toilet leak from main floor into basement...did a crap job on tearing up the floor, did not clean the underside of the floor from the basement, did not clean or sanitize the top of the duct work where toilet water leaked, did not clean wall or floor in basement to remove toilet waste..used their steam cleaner that did not clean thoroughly. NOW I'm getting harassed to pay the bill (even though I did not sign the completion certificate), had to clean the wall, top of duct work, the wall and floor myself. What a waste of time and money. What a joke of a company!!! Wished I saw these reviews before I called them up.

I was extremely pleased with techs Ozzie and Evan T who worked extremely diligently on our two air…read moreconditioning systems during two of the hottest days of the year! Ozzie and his crew had to totally replace the entire first system of two units located in both the attic and outside. Evan had to check the entire second system of two units two days later located both inside the attic and outside to determine both those units were working properly the day the Canadian wildfire smoke enveloped our area. Thank you, Kobella! We can always depend on you to do an excellent job!

EXCEPTIONAL services from KOBELLA as always!! Tech JEFF had…read moregreat knowledge and ability to make things understandable in layman's terms. Pleasant, friendly, efficient and thorough. Turned out to be an easy fix this time but JEFF figured it out quickly and did some trouble shooting for the future. Recommended installation of a new AC capacitor and explained benefits and cost. Did not feel pressured or forced to decide on the spot. Also discussed long term plan to replace whole system and what that would look like. JEFF provided estimates and costs were very reasonable compared to other local providers. Customer service rep, DORENE, made scheduling easy and got me in before my pets and I melted from the heat - lol! She was very pleasant and helpful throughout the process. I HIGHLY recommend KOBELLA for HVAC, plumbing and all services they provide!! Great experience!! I won't use anyone else! KOBELLA rocks!