I want to express our deepest gratitude for the Virtual Family Program by Tim this past weekend…read more You saved our son through your Windward Way Recovery in Newport Beach and you have provided solid support for us. You provided a 2-day support program for families through Tim Arrigo CADC-II and being part of the session felt like we'd been given a year's worth of understanding and perspective in just a short time. It was truly life-saving for us--like someone throwing us a lifeline just when we needed it most. Thank you for the compassion, clarity, and hope you offered. We left feeling supported, grounded, and far less alone. What you're doing makes a profound difference, and we are so thankful. Shout out to Shaun and Tim Arrigo, CADC-II

I was really optimistic going into Windward, but all of their website photos are deceiving. Their…read moreemployee who picked me up from the airport was (allegedly) hitting a dab pen and took me to what I was told over the phone would be a "thorough intake process" was really a breathalyzer and UA. The person doing my "intake" asked me which program I was here for - I told him nobody told me and shouldn't he know?? The admissions person I spoke with over the phone said I would have "chef made meals". I was dropped off at a Vons with a $75 gift card to buy groceries for the week. As someone with a dual diagnosis, this was incredibly misleading and resulted in me not eating for 24 hours. The same admissions person said "the home i would be in would have shared rooms, but plenty of bathrooms". I arrived to the house which had 1 bathroom shared among 7 women. Sadly my time here only lasted 18 hours due to the fact that what was described to me over the phone was the exact opposite of what i walked into. Don't waste your time here. "House manager" or any WWR employee was not at the home I was assigned to when I arrived. It was 4 hours later that she showed up and was using her vape as a pointer while showing me the house rules. Not a single person here was professional or helpful - they just want your money. Bedspread on my bed was also COVERED in stains upon my arrival.

New Directions is truly a special place. The team of specialized women truly take the time to get…read moreto know each individual client and prepare the best treatment plan for them. Being a part of a gender-specific program is truly a godsend. Many distractions are eliminated so the clients can focus on themselves and their recovery. The staff at NDFW are nurturing and thoughtful. Classes and activities are well thought out and enhance the recovery experience. The campus is beautiful and comforting, with a serene outdoor area for meditating and relaxing. They have all the amenities you could need. I highly recommend NDFW for any woman struggling with addiction. It's a wonderful, life-changing program!

Beautiful facilities. Care for women and for women with children facing addiction. Kind, ethical,…read morededicated staff.

As a family member I can honestly say that the staff here truly care about the clients and provide…read moregood programming to assist people through detox, and the trauma that they've been through. Oh and for those who said there's no communication ...Codependent family members don't help the situation. They are literally trying to save your family members life.

This treatment center destroyed my medical records before the 7 year minimum legal requirement and…read moretried telling me different stories for 3 months of me asking for them. Once I called them out on their mistake, they ignored me. The staff passed me around to David Gates, Anna McCabe, Cherish, and Savanna Lambourne, all of which were no help and just lied to me. I suggest avoiding a place that doesn't follow the laws and wastes months of your time without taking any accountability for their mistakes. Also go to a place where the staff is educated about laws including HIPAA.

My mom suffered a stroke on May 30th and, after a week at UCI Health-Los Alamitos, she was referred…read moreto Encompass. The nurses in the stroke and cardiovascular unit there were exceptional--compassionate, attentive, and truly wonderful in every sense. Through a coworker, I learned that a family member of hers was already receiving acute physical therapy at Encompass, and she spoke so highly of the professionalism and the facility that I shared it with my siblings. Not sure if manifestation did its magic, but the very next day, Gina, the liaison, reached out to me to confirm our interest in moving forward with the referral. She was warm, thorough, and deeply reassuring, guiding us with clarity and kindness. From the moment we arrived, we were struck by the environment: calm, organized, and thoughtfully designed, with each patient given the dignity of a private room. Gina had advised my mother to bring comfortable clothing and activewear, preparing her for the intensity of acute rehabilitation. The nursing staff met every expectation with grace and care. A heartfelt thank-you to Nurses Lupe, Daisy--whom my mother called her "my friend," a name they shared for each other--JP, Tiffany, May, and all the others whose names I may not have learned, but whose presence we felt deeply. The food and cleaning service crew were wonderful in maintaining a clean environment everyday and nutritious meals! My mom loved the food & it definitely provided her more insights on the importance of eating a variety of foods! I wasn't able to attend most occupational therapy sessions since they were held early in the morning before visiting hours at 8am, but I did have the chance to meet Peter and Cassidy. They were grounded, kind, and made my mother feel safe and at ease during her first shower in a week--a moment she described with profound gratitude, calling it "the best shower of my life." And finally, to our main case manager, Nhã Vũ and the physical therapy team Matt Lê, Kevin Lê, and the therapist with the earring who was described as "Kevin's student," (sorry I wasn't there to catch your name) ,Tâm & Christine- each of you left an enduring mark on her recovery. Even those I did not meet were spoken of repeatedly with admiration and warmth. My mother often recalls how one of you said you would care for her as you would your own mother and you did exactly that. There is something powerful in how she continues to remember these sessions. During home PT, she will sometimes pause mid-exercise, laugh to herself, and recount a story or moment from Encompass. Those memories have become part of her healing. We are especially grateful for the diversity within Encompass, and for the Vietnamese physical therapists who played such an important role in her comfort and motivation. Being able to communicate fully and be understood, I believe, made a meaningful difference in her recovery trajectory. She is not yet fully recovered, but she is undeniably on a strong path forward--built on a foundation of skilled care, encouragement, and human connection. On behalf of Cô Phương Lê and my siblings, we extend our deepest gratitude to the entire Encompass team. The level of care you provided was not only professional, but profoundly human.

I can't express in words how the professional and kind the whole staff is. From the liaisons Mark &…read moreLaura which were outstanding to deal with. All the nurses are very kind and attentive. The rehab person Mr. Payman and entire staff are outstanding and good souls. Thank You Encompass staff & management.

lawsuit filed by Blue Cross Blue Shield of Oklahoma against several California rehab facilities,…read morealleging a scheme to fraudulently enroll Oklahoma residents in insurance plans and then traffic them to California for addiction treatment. - Thousands of Oklahoma residents, many from Native American tribes, have been transported to California rehabs in recent years under the guise of obtaining treatment, but this is driven by an "army of fraudsters" rather than quality care. - The scheme involves "body brokers" who find potential patients, insurance agents who help them fraudulently enroll in BCBS of Oklahoma plans, and rehabs that then bill the insurance extensively while providing substandard treatment. - Patients are promised free treatment and housing, but are then often "kicked to the curb" when their benefits run out, left stranded thousands of miles from home. - The lawsuit alleges over $36 million in fraudulent payments to the defendants, who used a range of tactics including having patients lie about income and residency to get better insurance coverage. - This pattern of fraud targeting out-of-state addiction patients has played out repeatedly in California's "Rehab Riviera," with insurers like Aetna and Health Net also suing over similar schemes in the past. https://wpdash.medianewsgroup.com/wp-content/uploads/2024/12/bcbs-oklahoma-v-south-coast-et-al.pdf?fbclid=IwZXh0bgNhZW0CMTEAAR1QH-kZ4CuWrcP9scwJSU52ZeDfKDMbI2QNiYLrXYvb4pP4UMGsqmzuLdY_aem_FHZM2Jt7KAZU0rwJ-dks6w https://www.ocregister.com/2024/12/16/addicts-trafficked-cross-country-by-army-of-fraudsters-new-lawsuit-alleges/

this place is a scam. it is not a rehab whatsoever. i attended some sessions in the hopes of…read morehelping me recover from my horrible smoking habits. however there are multiple times a day where you can just go outside and smoke and drink as much as you want! the whole point of rehab is trying to help others get over their addictions so why do you give them the ability to fall back into it?! multiple times a day no less?!?! do not come here whatsoever at all under any reasons!

I called and Pramod was the name of the attendant on the addiction hotline and he was the best…read morehelp . So kind and helpful when forwarding me to what i needed to do next With a list of places that could help ..

Awesome environment very conducive to recovery. Everyone( clients and staff) are very welcoming…read moreand they care!! Highly recommended and if I could give 100 stars, I would

TLDR: This is the best rehab center I have ever been a client of in terms of housing, food,…read morecleanliness, variety of group topics, therapists, and clientele relationship. A staff of the sweetest, most caring people, who never once make you feel like just a body to be moved through the system. In the full review, I write about a specific event in which Akua went above and beyond expectations to take care of me, proving that they truly do not treat clients as just bodies to be profited off of. Any of my friends that tell me they are struggling I will be sending here. If you are shopping around for options, it doesn't get much better than this. FULL REVIEW: Wow. What a Godsend of a program. I really cannot believe how lucky I was to find this place when I did. I was in a pretty rough spot; I knew I needed to go back in for treatment and I felt hopeless because every rehab I was calling around to in OC no longer accepted my insurance (great stuff, America). Finally Akua comes up in my never-ending search. They are one of two rehabs left in OC that still take my insurance. Even still, I am hesitant to commit because the last place I was at ended up being a nightmare (terrible food, uncomfortable beds, a therapist that was incredibly dismissive and apathetic, staff forgetting to take people to important doctors meetings, the list goes on). I call Akua, they tell me that they have their groups focusing on trauma-processing, personalized therapy, emotional support, and they dabble in less traditional therapeutic practices like yoga, & sound baths. SOLD! Come get me NOW! I was in the substance abuse side. The groups were diverse, legitimately helpful, not all straight out of the AA book; a program where the intention was to dissect, understand, and get to the emotional root of why we as people can't seem to drink or use drugs like a normal person can, not just straight "drugs are bad don't do them" D.A.R.E. propaganda. This difference in approach was absolutely critical for someone like me. The house was clean, the food was great, like actually great not just rehab-great, they took us out on different outings, went to the movie theaters twice, barbecued every weekend, legitimately enjoyed myself, and made some friends I hope to keep for life. The staff was so lovely, I want to specifically give shoutouts to Amber (love you girl miss you!!!), Mel, Clarice (if you're reading this, I hope the lambs have stopped screaming), Justin, and Garret, I looked forward to hanging out with them everyday. They all work so so so hard, they've got a lot more daily tasks as day-time techs than I have seen at any other treatment center, and they still would find the time to get to know us and tolerate our buffoonery. If you're an insomniac like me, you'll get to meet the nighttime tech Holly, a total vibe & a hard worker who was helping keep the place nice and clean all on his own volition. My therapist Paul was fantastic. My case manager Robbie is the coolest guy and helped me to get into a sober-living house and set me up in a program where a non-profit would help pay 2/3 of my rent so long as I was in Akua's outpatient program, DEFINITELY take advantage of this yall. Now there's one extra specific detail I want to recount because it proves to me just how different this place is from other treatment centers. When I left residential, I was slated to go to a certain sober living I will not be naming, and when I showed up they had me do a UA test, and the detox medications were still showing up in my system (a very normal thing to happen). I am immediately accused by this man of being high, I try to tell him to talk to my case manager who will show him my lab test results proving that my numbers have been steadily going down since I detoxed. He basically refuses and tells me to kick rocks. I call my case manager in tears, and he immediately sends the head of IOP to come and grab me. Akua let me stay an extra two days in residential, completely out of their own pocket, while finding me another sober-living to move into. I could not believe it. Any other program would NEVER have gone to this length to ensure I was safe, especially since they are losing money doing this. I will never fully be able to express how grateful I am for this. I was in Akua's outpatient program for a total of 4 months. This program helped to establish some structure and routine within my life while getting reintroduced to society (gross) and planning next-steps career wise. Richard, the head of IOP, is incredible, I would sometimes skip out on my therapy sessions to make sure that I got to listen to his groups. Karen, Gabby, Jolene, and Q are all fantastic and very deeply-caring, they lead great groups as well. My case manager Candace is one of the most lovely people ever, and she always kept me in check and called me on my BS. I have run out of words Yelp will let me write, and I want to keep going! I love this program! Akua made me a better man!

Akua mind and Body was such an amazing experience! The staff go above and beyond for you, making…read moresure all your needs are met. They even picked me up and dropped me off everyday! I don't know what I liked the most the yoga, the acupuncture, or the sound baths... This place exceeded all my expectations!

I started coming here for treatments a few years ago. I always start first with Light stim bed and…read moreface shield 40 minutes FDA-cleared MultiWave® LED light therapy delivered in a full-body bed. Stimulates nitric oxide production, supports skin, sleep, and cellular repair. Then I saw Ivette for couple treatments for muscle pain and she used the Thor Laser -A clinical-grade photobiomodulation laser system used worldwide in elite sports, surgical recovery, and pain management. Penetrates deeper than LED for targeted tissue work. And NuEnerChi - A bioenergetic device that delivers a sequence of frequency and light patterns designed to support circulation, recovery, and energetic balance. And my last treatment was 20 minutes in the CVAC Pod- A patented pressure-cycling pod that simulates the effects of high-altitude training without breaking a sweat. After these treatments my muscle pain and energy is restored. I sleep better after every treatment I had.

An absolute gem. I'm…read moreso grateful to have found this state-of-the-art center, because it's not just about wellness trends or fancy tools. Ascent is something else entirely. They offer real insight into what's going on in your body at a cellular level... and they've poured so much intention into every detail, from the therapies to the people to the energy of the space itself. Whether you're looking to support your recovery, boost energy, reverse signs of aging, or just feel better in your body, this place has everything you didn't even know you needed... and at the highest quality. You walk in and feel seen, supported, and educated. I felt like new after my last visit

This facility is extremely biased and unsafe in its approach to recovery. They make wild…read moreassumptions about patients' pre-existing health and have their doctors back them up and make claims "as facts." This facility almost killed me by refusing to call 911 for an ambulance and told me I would have to physically get up, check myself out, and call 911 myself after removing myself from their property. I did eventually make it to the hospital, 2 weeks later, but not by ambulance. Being unable to walk for almost two weeks, and getting worse by the day, I had finally decided that leaving the facility would be better than suffering and being abused by the staff. An uneducated lowly babysitter employee forced me into their vehicle to go to the hospital. The executives did not want an ambulance coming onto their property. This happened while I was suffering from a parasitic spinal infection that would have killed me if untreated longer. As it was I was nearly paralyzed and spent 2 years unable to walk after the 6 months of daily treatment that I needed to recover from their neglect. 6 months being hooked up to an IV drip because the staff chose to ridicule me for assuming it was "drug-seeking behavior." They think people will fake being paralyzed for weeks to get pain medication. The entire staff is unprofessional and this facility offers a sociopathic level of care. Truly, the only patient care this facility offers is the care of whether patients have enough money to cover long-term treatment. A recovered patient means no repeat business. All they want is to collect insurance payments and will find any way to increase your cost. Such as by having the clients perform lab tests for drug testing almost every day. This isn't to protect the integrity of the treatment but is done to bill your insurance more because they have their lab equipment and everything billed goes to their companies. Do not trust their doctors. It seems like the doctors are investors and only care about the profits, not the patients. I had to receive 3rd party care to get adequate treatment throughout the entire time I was checked in. When I finally did get checked into the hospital, Rock Solid Landings had me "checked out" of the facility and cut off all further communication with me to reduce their liability. I am a physically disabled individual and had traveled across the country to be in this specific program. Traveling was arduous and painful, so to be abandoned at the hospital with only a cell phone was very upsetting. The clients that want to recover will want to find a safer space. A lot of the patients are locals. Having access to cell phones means clients will sneak people onto the property for drugs and sex. The drugs will be snuck in often and the patients that want help will be ostracized for trying to be involved in their treatment planning. This might as well be a concentration camp. This is not the way to recover. AA is free, and outpatient programs are safer. Find somewhere else to go.

If I could give 0 stars I would! My son was admitted there April 30th and was released on June…read more30th. He died July 1st, less than 24 hours after he was released. We don't know what he overdosed on yet. We are awaiting the toxicology results but we have our suspicions. I will be speaking to other kids about addiction, I hope that I can save other lives. If I can just save one... He did have a heroin addiction (again, not sure if that was what he overdosed on), Did you know that there is a huge percentage of people that leave rehab after being treated for heroin addiction and then dying with 24 hours because they use the same dose they used before they were detoxed. I am sure my son didn't know that. I know my 20 year old son was responsible for his own actions and my review is based on the actions of the staff. From the start the staff were misleading. They assured me that my sons pain mgmt problems would be addressed even though they are an holistic center. I was a massage therapist for several years and believe in the holistic side if it is used. My son NEVER had the treatments he was promised. I know detox is painful but after detox he continued to be in pain. He went to the hospital more times than I can count. Towards the end of his treatment they finally admitted that he shouldn't be there. His case was too intensive. There was only ONE PERSON that ever returned my calls from there in the two months that he was there. His counselor. She was amazing and typically returned my calls within an hour if she was working. The center was great about calling when it came to wanting money that was for sure. The pharmacy they used was rude. They called and asked for authorization at least six times a week but when I asked what I was authorizing for they had to call me back. They just had an amount not the name of the drug. It would take another few hours to get that call. I would NOT recommend this treatment center. My son also did not recommend it. We didn't get much time to talk but what conversation we did have when he was there and the short time he was home he didn't have much good to say about it except for he loved his counselor. He didn't like the different stages and moving from place to place. OH!!! He called me about a week before he got home and said he was outside because they were fumigating for BED BUGS!! He didn't bring them home but we had to take extra precautions when he got home. In closing, I am sure this will not be read. I am sure that they will find a way for this review to be removed or hidden in less time than it took me to write it. I hope that isn't the case. I hope that I will deter one parent or person from going there. The staff is misleading and I don't believe anything they say (except for my sons counselor).

My child went to newport inpatient Chandler house and it was the worst experience. My child was…read morehaving issues soiling herself and I was told before she went that they would be able to help and that it would most likely happen within the first week she was there and they would tackle it. After I dropped her off, I expressed my concern that I thought it had happened again that day and I was told that they wouldn't be checking as they didn't want to embarrass her. The kids do their own laundry and the adults at the house only provide help with changing and washing sheets (my child doesn't soil herself through multiple layers of clothing), so right away up front I was extremly disappointed, like I had been punched in the gut. They can't help her if they aren't addressing the issues. Nothing was resolved, and the stress of getting insurance authorizations every week, added to the stress of her being out of state for mental health. The plan was for her to be there 6 - 8 weeks and half way in, insurance denied any further stay, so I had to fly out urgently to go pick her up, or be charged $2000 a day if I couldn't get there within the time frame. My child didn't receive the letters or birthday cards sent by her grandparents or great grandma, there were 9 pieces of mail/cards returned to us, only after I questioned them about it after she got home and was missing a birthday card from my mom. We were promised we would only be charged $500, max, paid it, then a month later, got another $500 bill. I really got the impression they didn't care about helping my child, who lived a life of trauma and neglect before being placed in our home at 10 years old. I was desperate for her to get help after other failed attempts and this place took full advantage of us. Not to mention, they wouldn't give me her chart notes after she was discharged so I could have a better understanding of what she's dealing with. Arlene (the director) promised me she would call me and do a walk through of the facility with me, that never happened. They set us up to fly in before the facility my child was staying at was staffed, so I had to drop her off at a different facility she wasn't going to be sleeping at. She was by herself for the first few days. I wouldn't have agreed to that before getting my flight set up for a Saturday. After the flight was set up, I received a call asking if I wanted to come at a later date, on Monday, but I couldn't cause I didn't have time to clear it through work on a Friday night. They stated they had equine therapy but that only involves looking/petting the horses, no riding, and there weren't any horses at the house my child was staying at. They didn't even offer the equine therapy for the first 2 - 3 weeks cause the lady was out on paternity leave. Another disappointment. The whole experience was awful and having to grab a flight last minute ($$$$) to fly to another state to pick up my child after insurance denied her ongoing stay urked me - that was not explained to us prior to her going. They said she would be there for 6 - 8 weeks, so that's what we were expecting. My child doesn't act out like other kids cause she internalizes everything and they didn't catch onto that - they didn't think she needed help, but they were who encouraged me to send her saying they could help. My child also reads the room well and responds accordingly pretty damn well. Says what she thinks people want to hear. I have high suspicion my child was sexually assaulted (i explained this to them) and they didn't even touch that subject - which has been the ongoing elephant in the room for us. At the end of her stay, while packing up, an employee told her that she couldn't pack her hygene products I sent with her (something about plane regulations - and her multiple bags were NOT carry on, they had to be checked). Newport required all NEW products be sent and specific ingredients weren't allowed, so I spent $130 on new shampoo, conditioner, deodorant, lotion, sunscreen, toothpaste and other listed items on the packing sheet, and nothing came home with her. Another huge waste of money. Newport failed us on every level. Please don't send your kid there, if i could give zero stars for this review I would. Don't believe the hype in your desperate need for help, cause they don't offer any solutions there, just more added stress.

This is the finest of treatment facilities for mood, anxiety, depression and relapse prevention…read more The setting is woodland and tranquil, the housing spacious with lots of windows to let in the healing light. I am proud that I learned monumental coping skills to heal the traumatic events of my life. What a fantastic journey! My hat is off to Kelsie, William, Mitch and Lizzie whose warmth, compassion and understanding were freely given to me both day and night. What a wonderful life enhancing experience was Discovery!​