I want to express our deepest gratitude for the Virtual Family Program by Tim this past weekend…read more You saved our son through your Windward Way Recovery in Newport Beach and you have provided solid support for us. You provided a 2-day support program for families through Tim Arrigo CADC-II and being part of the session felt like we'd been given a year's worth of understanding and perspective in just a short time. It was truly life-saving for us--like someone throwing us a lifeline just when we needed it most. Thank you for the compassion, clarity, and hope you offered. We left feeling supported, grounded, and far less alone. What you're doing makes a profound difference, and we are so thankful. Shout out to Shaun and Tim Arrigo, CADC-II

I was really optimistic going into Windward, but all of their website photos are deceiving. Their…read moreemployee who picked me up from the airport was (allegedly) hitting a dab pen and took me to what I was told over the phone would be a "thorough intake process" was really a breathalyzer and UA. The person doing my "intake" asked me which program I was here for - I told him nobody told me and shouldn't he know?? The admissions person I spoke with over the phone said I would have "chef made meals". I was dropped off at a Vons with a $75 gift card to buy groceries for the week. As someone with a dual diagnosis, this was incredibly misleading and resulted in me not eating for 24 hours. The same admissions person said "the home i would be in would have shared rooms, but plenty of bathrooms". I arrived to the house which had 1 bathroom shared among 7 women. Sadly my time here only lasted 18 hours due to the fact that what was described to me over the phone was the exact opposite of what i walked into. Don't waste your time here. "House manager" or any WWR employee was not at the home I was assigned to when I arrived. It was 4 hours later that she showed up and was using her vape as a pointer while showing me the house rules. Not a single person here was professional or helpful - they just want your money. Bedspread on my bed was also COVERED in stains upon my arrival.

Beautiful facilities. Care for women and for women with children facing addiction. Kind, ethical,…read morededicated staff.

In January of 2024 I was scared, hopeless, and desperate. I unsuccessfully battled addiction for 16…read moreyears and was on the verge of giving up completely. New directions was my first step towards finally healing.. from the inside-out. Since then, I have maintained my sobriety, am active in my recovery, am a dedicated mother, and have an awesome career. The women that work here are talented, compassionate leaders that believe in you until you can believe in yourself. I have a life worth living today and I owe it all to them. If you need help, come here.

The best. I miss NB terribly. I felt like I belonged and that I had people to talk to. The crushing…read morelonliness that i suffer from went away while i was there. I wish i could be there still.

Top notch quality care! Experienced staff who care about the patient & family. All of the patients…read moreI've encountered that have been to Northbound or any affiliated facilities have had great experiences! Most of the time people only come to write bad reviews when they're unhappy and unfortunately some people are beyond reasoning. I would 100 send my loved one here if needed.

My mom suffered a stroke on May 30th and, after a week at UCI Health-Los Alamitos, she was referred…read moreto Encompass. The nurses in the stroke and cardiovascular unit there were exceptional--compassionate, attentive, and truly wonderful in every sense. Through a coworker, I learned that a family member of hers was already receiving acute physical therapy at Encompass, and she spoke so highly of the professionalism and the facility that I shared it with my siblings. Not sure if manifestation did its magic, but the very next day, Gina, the liaison, reached out to me to confirm our interest in moving forward with the referral. She was warm, thorough, and deeply reassuring, guiding us with clarity and kindness. From the moment we arrived, we were struck by the environment: calm, organized, and thoughtfully designed, with each patient given the dignity of a private room. Gina had advised my mother to bring comfortable clothing and activewear, preparing her for the intensity of acute rehabilitation. The nursing staff met every expectation with grace and care. A heartfelt thank-you to Nurses Lupe, Daisy--whom my mother called her "my friend," a name they shared for each other--JP, Tiffany, May, and all the others whose names I may not have learned, but whose presence we felt deeply. The food and cleaning service crew were wonderful in maintaining a clean environment everyday and nutritious meals! My mom loved the food & it definitely provided her more insights on the importance of eating a variety of foods! I wasn't able to attend most occupational therapy sessions since they were held early in the morning before visiting hours at 8am, but I did have the chance to meet Peter and Cassidy. They were grounded, kind, and made my mother feel safe and at ease during her first shower in a week--a moment she described with profound gratitude, calling it "the best shower of my life." And finally, to our main case manager, Nhã Vũ and the physical therapy team Matt Lê, Kevin Lê, and the therapist with the earring who was described as "Kevin's student," (sorry I wasn't there to catch your name) ,Tâm & Christine- each of you left an enduring mark on her recovery. Even those I did not meet were spoken of repeatedly with admiration and warmth. My mother often recalls how one of you said you would care for her as you would your own mother and you did exactly that. There is something powerful in how she continues to remember these sessions. During home PT, she will sometimes pause mid-exercise, laugh to herself, and recount a story or moment from Encompass. Those memories have become part of her healing. We are especially grateful for the diversity within Encompass, and for the Vietnamese physical therapists who played such an important role in her comfort and motivation. Being able to communicate fully and be understood, I believe, made a meaningful difference in her recovery trajectory. She is not yet fully recovered, but she is undeniably on a strong path forward--built on a foundation of skilled care, encouragement, and human connection. On behalf of Cô Phương Lê and my siblings, we extend our deepest gratitude to the entire Encompass team. The level of care you provided was not only professional, but profoundly human.

My mother recently had a stroke, and we were very concerned about sending her to an acute…read morerehabilitation facility. When my father had a stroke, he was not placed in a good facility, so we were understandably hesitant. However, this center has exceeded all of our expectations. It is clean, well maintained, and the staff is incredibly patient and kind. I truly could not be happier with the care my mom is receiving. Her nurse, Ayelet, is absolutely amazing. She is caring, respectful, and highly knowledgeable. She treats my mother with genuine compassion, and it shows in everything she does. Our family feels confident and grateful for the decision to have my mom at this rehabilitation center.

lawsuit filed by Blue Cross Blue Shield of Oklahoma against several California rehab facilities,…read morealleging a scheme to fraudulently enroll Oklahoma residents in insurance plans and then traffic them to California for addiction treatment. - Thousands of Oklahoma residents, many from Native American tribes, have been transported to California rehabs in recent years under the guise of obtaining treatment, but this is driven by an "army of fraudsters" rather than quality care. - The scheme involves "body brokers" who find potential patients, insurance agents who help them fraudulently enroll in BCBS of Oklahoma plans, and rehabs that then bill the insurance extensively while providing substandard treatment. - Patients are promised free treatment and housing, but are then often "kicked to the curb" when their benefits run out, left stranded thousands of miles from home. - The lawsuit alleges over $36 million in fraudulent payments to the defendants, who used a range of tactics including having patients lie about income and residency to get better insurance coverage. - This pattern of fraud targeting out-of-state addiction patients has played out repeatedly in California's "Rehab Riviera," with insurers like Aetna and Health Net also suing over similar schemes in the past. https://wpdash.medianewsgroup.com/wp-content/uploads/2024/12/bcbs-oklahoma-v-south-coast-et-al.pdf?fbclid=IwZXh0bgNhZW0CMTEAAR1QH-kZ4CuWrcP9scwJSU52ZeDfKDMbI2QNiYLrXYvb4pP4UMGsqmzuLdY_aem_FHZM2Jt7KAZU0rwJ-dks6w https://www.ocregister.com/2024/12/16/addicts-trafficked-cross-country-by-army-of-fraudsters-new-lawsuit-alleges/

this place is a scam. it is not a rehab whatsoever. i attended some sessions in the hopes of…read morehelping me recover from my horrible smoking habits. however there are multiple times a day where you can just go outside and smoke and drink as much as you want! the whole point of rehab is trying to help others get over their addictions so why do you give them the ability to fall back into it?! multiple times a day no less?!?! do not come here whatsoever at all under any reasons!

I called and Pramod was the name of the attendant on the addiction hotline and he was the best…read morehelp . So kind and helpful when forwarding me to what i needed to do next With a list of places that could help ..

Awesome environment very conducive to recovery. Everyone( clients and staff) are very welcoming…read moreand they care!! Highly recommended and if I could give 100 stars, I would

AKUA became my support and lifeline at a time in my life that I needed it most desperately. Great…read moreprogram and facility. Kind, knowledgeable and skilled staff who truly cared about their work and their clients. My case manager, Candace, had a way of making it all feel a lot less overwhelming. The director, Richard, made it feel, from day 1, that I was where I was supposed to be. And my therapist, Gabby, gave me space, and the safety to explore the healing that I needed, without shame or guilt.

Review for AKUA Mind, Body, and Soul - Newport Beach…read more I am writing this review to warn other families about the extremely unprofessional and dangerous way my son was treated by AKUA Mind, Body, and Soul. My son was scheduled to be admitted to this facility. I informed AKUA ahead of time that he was heavily intoxicated. Despite this, they arranged for him to be picked up by Uber and transported to their facility. I personally spoke with the admissions/front desk staff, who reassured me that this was something they were trained for and that everything would be fine. I was later called and told that he had arrived and was admitted. Approximately 4-5 hours later, close to midnight, I received a call from my son. He was confused, disoriented, aggressive, and did not know where he was. He told me he was somewhere in Newport Beach near a hospital. I immediately contacted the hospital. The head nurse informed me they had found my son asleep in the hospital parking lot, without identification, with no information about why he was there, and no report from any facility. They had no idea who he was or how he got there. What I later learned is that AKUA decided his blood alcohol level was too high to accept him. However: * No one called me to inform me of this decision * There was no professional medical handoff * No one from AKUA escorted him inside the emergency room * The hospital was not notified why a confused, intoxicated person was left in their parking lot He was effectively dumped outside, in an unfamiliar area, in a medical emergency state, without identification. To make matters worse, I later spoke with a supervisor at AKUA who confirmed that they had my son's wallet, containing all of his vital information. I asked for it to be shipped to me. I have called multiple times since then. No one has returned my calls, no wallet has been sent, and no one has told me what other belongings they are holding. This is not just poor communication -- this is a serious safety failure. When a facility accepts someone, even briefly, they have a responsibility to ensure that person is left in a safe, supervised environment, especially when alcohol intoxication is involved and death is a real risk. I am disgusted by how my son was treated and by the complete lack of accountability afterward. I cannot believe this occurred at a facility that presents itself as professional and reputable. Families trust rehab centers with their loved ones' lives. AKUA failed that trust completely.

It's unique place to check out if your in the area. I've tried several of their technologies…read more Lightstim bed and face panel. Multiple FDA Clearances deliver a soothing, relaxing and rejuvenating treatment utilizing the power of LightStim MultiWave® Patented Technology. I always feel better after using this technology. Cyclic Variations in Adaptive Conditioning™ (CVAC™) Technology pod is another I use weekly. CVAC has the Potential to Enhance your Performance. Increase VO2 MAX. Decrease Muscle Soreness. Boost Mitochondrial Production Enhance Cellular Functioning. Remove Metabolic Waste. After these treatments I always have a great night sleep. I usually wake few times during the night with out these treatments.

An absolute gem. I'm…read moreso grateful to have found this state-of-the-art center, because it's not just about wellness trends or fancy tools. Ascent is something else entirely. They offer real insight into what's going on in your body at a cellular level... and they've poured so much intention into every detail, from the therapies to the people to the energy of the space itself. Whether you're looking to support your recovery, boost energy, reverse signs of aging, or just feel better in your body, this place has everything you didn't even know you needed... and at the highest quality. You walk in and feel seen, supported, and educated. I felt like new after my last visit

It's been almost a year since I was at Rock Solid, but I just got yelp, so I thought they earned a…read morereview from me. I should preface with saying it was an overall good experience and I want to break down exactly why I appreciate my time there but did not give 5 stars. First the good points: This is nuts and bolts addiction treatment center. Their goal is to help you. That's the most important thing. The house I was in was nice and clean and only had 4 other patients most of the time I was there. For a time there was only myself and 3 other guys. The staff is amazing. Well trained and professional. They also seemed to really care about my situation. Many, or even most, were in recovery themselves, so they could understand where I was mentally as they had that experience in their rearview mirror already. I think that's important. It is for men only which I didn't think I would like, but ended up being a good thing as I don't think I could have talked about some of the deeper stuff that I did if there were girls there. Being the ladies man that i am haha. I'm sober today. I did have a relapse at one point and went to a different center for a tune up, but the tools learned at Rock Solid are still with me today and that last longer than 30 days in the TajMahal. The negative points: The place was misrepresented slightly by their over the phone guys. I was led to believe that it would be a mansion on a hill overlooking the ocean, and that just wasn't so. Realistically, that doesn't matter much as the goal is to get better, but I wish they would have sold it for what it is. A small house in a neighborhood, with no view of the ocean at all. The way they transfer you from house to house is a bit unsophisticated and cluttered. I was there for 5 or 6 days and they moved me to a different house. They claimed that some houses are for detoxing and others are not, but they houses were comparable if you ask me. There was no specific medical equipment or anything of that type in one house or the other. Just pick up and move. It happened again about half way through my 40 day stay and the only explanation was that they were shuffling some things around. So, to summarize, the only reason i wouldn't give this place a 5 star is that it wasn't sold for what it is, which is unfortunate, because it's a great place.

This facility is extremely biased and unsafe in its approach to recovery. They make wild…read moreassumptions about patients' pre-existing health and have their doctors back them up and make claims "as facts." This facility almost killed me by refusing to call 911 for an ambulance and told me I would have to physically get up, check myself out, and call 911 myself after removing myself from their property. I did eventually make it to the hospital, 2 weeks later, but not by ambulance. Being unable to walk for almost two weeks, and getting worse by the day, I had finally decided that leaving the facility would be better than suffering and being abused by the staff. An uneducated lowly babysitter employee forced me into their vehicle to go to the hospital. The executives did not want an ambulance coming onto their property. This happened while I was suffering from a parasitic spinal infection that would have killed me if untreated longer. As it was I was nearly paralyzed and spent 2 years unable to walk after the 6 months of daily treatment that I needed to recover from their neglect. 6 months being hooked up to an IV drip because the staff chose to ridicule me for assuming it was "drug-seeking behavior." They think people will fake being paralyzed for weeks to get pain medication. The entire staff is unprofessional and this facility offers a sociopathic level of care. Truly, the only patient care this facility offers is the care of whether patients have enough money to cover long-term treatment. A recovered patient means no repeat business. All they want is to collect insurance payments and will find any way to increase your cost. Such as by having the clients perform lab tests for drug testing almost every day. This isn't to protect the integrity of the treatment but is done to bill your insurance more because they have their lab equipment and everything billed goes to their companies. Do not trust their doctors. It seems like the doctors are investors and only care about the profits, not the patients. I had to receive 3rd party care to get adequate treatment throughout the entire time I was checked in. When I finally did get checked into the hospital, Rock Solid Landings had me "checked out" of the facility and cut off all further communication with me to reduce their liability. I am a physically disabled individual and had traveled across the country to be in this specific program. Traveling was arduous and painful, so to be abandoned at the hospital with only a cell phone was very upsetting. The clients that want to recover will want to find a safer space. A lot of the patients are locals. Having access to cell phones means clients will sneak people onto the property for drugs and sex. The drugs will be snuck in often and the patients that want help will be ostracized for trying to be involved in their treatment planning. This might as well be a concentration camp. This is not the way to recover. AA is free, and outpatient programs are safer. Find somewhere else to go.

My child went to newport inpatient Chandler house and it was the worst experience. My child was…read morehaving issues soiling herself and I was told before she went that they would be able to help and that it would most likely happen within the first week she was there and they would tackle it. After I dropped her off, I expressed my concern that I thought it had happened again that day and I was told that they wouldn't be checking as they didn't want to embarrass her. The kids do their own laundry and the adults at the house only provide help with changing and washing sheets (my child doesn't soil herself through multiple layers of clothing), so right away up front I was extremly disappointed, like I had been punched in the gut. They can't help her if they aren't addressing the issues. Nothing was resolved, and the stress of getting insurance authorizations every week, added to the stress of her being out of state for mental health. The plan was for her to be there 6 - 8 weeks and half way in, insurance denied any further stay, so I had to fly out urgently to go pick her up, or be charged $2000 a day if I couldn't get there within the time frame. My child didn't receive the letters or birthday cards sent by her grandparents or great grandma, there were 9 pieces of mail/cards returned to us, only after I questioned them about it after she got home and was missing a birthday card from my mom. We were promised we would only be charged $500, max, paid it, then a month later, got another $500 bill. I really got the impression they didn't care about helping my child, who lived a life of trauma and neglect before being placed in our home at 10 years old. I was desperate for her to get help after other failed attempts and this place took full advantage of us. Not to mention, they wouldn't give me her chart notes after she was discharged so I could have a better understanding of what she's dealing with. Arlene (the director) promised me she would call me and do a walk through of the facility with me, that never happened. They set us up to fly in before the facility my child was staying at was staffed, so I had to drop her off at a different facility she wasn't going to be sleeping at. She was by herself for the first few days. I wouldn't have agreed to that before getting my flight set up for a Saturday. After the flight was set up, I received a call asking if I wanted to come at a later date, on Monday, but I couldn't cause I didn't have time to clear it through work on a Friday night. They stated they had equine therapy but that only involves looking/petting the horses, no riding, and there weren't any horses at the house my child was staying at. They didn't even offer the equine therapy for the first 2 - 3 weeks cause the lady was out on paternity leave. Another disappointment. The whole experience was awful and having to grab a flight last minute ($$$$) to fly to another state to pick up my child after insurance denied her ongoing stay urked me - that was not explained to us prior to her going. They said she would be there for 6 - 8 weeks, so that's what we were expecting. My child doesn't act out like other kids cause she internalizes everything and they didn't catch onto that - they didn't think she needed help, but they were who encouraged me to send her saying they could help. My child also reads the room well and responds accordingly pretty damn well. Says what she thinks people want to hear. I have high suspicion my child was sexually assaulted (i explained this to them) and they didn't even touch that subject - which has been the ongoing elephant in the room for us. At the end of her stay, while packing up, an employee told her that she couldn't pack her hygene products I sent with her (something about plane regulations - and her multiple bags were NOT carry on, they had to be checked). Newport required all NEW products be sent and specific ingredients weren't allowed, so I spent $130 on new shampoo, conditioner, deodorant, lotion, sunscreen, toothpaste and other listed items on the packing sheet, and nothing came home with her. Another huge waste of money. Newport failed us on every level. Please don't send your kid there, if i could give zero stars for this review I would. Don't believe the hype in your desperate need for help, cause they don't offer any solutions there, just more added stress.

This is the finest of treatment facilities for mood, anxiety, depression and relapse prevention…read more The setting is woodland and tranquil, the housing spacious with lots of windows to let in the healing light. I am proud that I learned monumental coping skills to heal the traumatic events of my life. What a fantastic journey! My hat is off to Kelsie, William, Mitch and Lizzie whose warmth, compassion and understanding were freely given to me both day and night. What a wonderful life enhancing experience was Discovery!​