My experience with Dreamers and Lovers was devastating. I was not treated with respect or any kind of customer care. I was not given the opportunity to try on dresses and take photos with my friends/family. My experience dealing with this business was frustrating, humiliating, and sad. I was treated like a nuisance and left their showroom in tears. No bride should be treated the way I was treated by the man who works there.
I first chose Dreamers and Lovers for my dress in 2021. I met with Yanique who was lovely and sweet. I chose my custom dress, and gave a deposit for $1,382.00. Due to personal circumstances, I was not ready to come back in to proceed with having my dress made until the summer of 2024. I corresponded via e-mail in mid-2022 and again in early 2024 to let Yanique know that I wasn't ready for the dress yet, but that I still wanted it. I received responses from her saying that was fine and to reach out when I had a new date so we could take updated measurements.
The nightmare started in August 2024 when I sent an email to Yanique saying I had set a new wedding date for May 2025 and was ready to proceed with having my dress made. I received an email back from someone named Vic stating that they had no record of my deposit or any notes from me since 2021. I forwarded him the email thread with all of the correspondence from 2021-2024 and the receipt for the deposit I made.
I asked if I could make an appointment to come in and try on dresses with my future mother-in-law and was told no, because those appointments are only for "new brides". He told me that I could set up a Zoom appointment to take updated measurements of myself with someone from the Dreamers and Lovers staff. I was disappointed but said ok. Dreamers and Lovers then cancelled the Zoom meeting I scheduled for October 2024, saying it was too early to take measurements because my body might change closer to the wedding. This made sense, since the dress was to be custom-made.
I reached out again in February 2025 to schedule my re-measure appointment and was told I could not come in for a normal try-on/measurement appointment OR do a Zoom meeting now. I had to come in person and only at specific times on a Tuesday or Thursday. I explained that I work during those hours but was told I had no other option- they would not accommodate me on any weekends.
I ended up going in to Dreamers and Lovers on my lunch break, in my work clothes, for what I thought was going to be a quick re-measure. I work in construction and it was humiliating walking into a beautiful showroom in dirty boots and jeans with no makeup on- definitely not the experience a bride wants when trying on her dream dress. When I arrived there was no woman there to greet me or take my measurements. No music was playing in the background, no offer of a drink or a feeling of being welcomed. Only a silent, empty showroom and Vic, who told me to go in the dressing room and try on some of their standard size gowns. This was the first time I was told that my "custom" dress would actually not be custom. They would make it a standard size only. If I wanted it altered to fit me, the alterations would cost $799 and up.
I attempted to try on the gowns but I had no one there to assist me with zipping them up. It was hard to tell if they fit right. I had to get back to work, and I was so frustrated not having any help I started crying and left the showroom.
Vic offered me another appointment to come back but by then I decided I didn't want to deal with this treatment anymore. I ended up getting one of their sample sale gowns instead of the custom made dress I dreamed of. My sample sale gown is sitting in a bag at my house right now, and I still have no idea if it fits right or what it really looks like on. I didn't get the happy moment of saying yes to my dress with any of my loved ones around. I didn't get a photo of me in a beautiful showroom. I feel like Vic stole one of the happiest parts of a bride's wedding journey from me, all because he was annoyed that I waited "too long" to come in.
At some point I'll have a friend come over when my fiancé isn't home and help me try on the dress I got and zip it up so I can see if it needs to go to a tailor. Instead of being happy about my wedding dress, I don't even want to look at it. Why couldn't Yanique, or ANY woman from Dreamers and Lovers, respond to my calls/emails? Why did Vic get to decide I wasn't worthy of the normal, happy experience that Dreamers and Lovers clearly offers other brides?
Between May of 2024 and February of 2025, there was not one single weekend appointment available for me to come in? I don't believe that. I believe Vic was unhappy that he had to honor my deposit from 2021 and chose to treat me the way he did to discourage me from getting my dress there. No bride should be treated like this, ever. Their dresses are beautiful but it is not worth supporting a business that would do this to a customer. read more