ran into some trouble while out riding; bent rim and flat tire. called the guy at unique custom…read moreMotorsports and in less than an hour he had my bike trailered back to his shop. few hours later the rim was fixed and a new tire mounted ready to roll! very reasonable price and a solid shop all the way around!

I brought my bike here in early July for a fork seal replacement. I had recently relocated to the…read morearea and was looking for a new local shop to service my motorcycles. Unfortunately, my experience here left much to be desired. I first reached out to the shop in mid-June to inquire about the repair. I was told they could get me in within approximately two weeks, so I scheduled the appointment. They required a $500 deposit, which I thought was somewhat steep considering the total repair was expected to be around $600-$700, but I decided to move forward. I dropped the bike off on July 2nd. I asked how long the repair would take and was told approximately 1-2 weeks. I thought one week seemed reasonable for a fork seal replacement, while two weeks felt somewhat lengthy, but I agreed and left the bike with them. On July 16th, I called to check on the status and was told by the owner that they would have the bike "on the lift" that week. At this point, it had already been at the shop for more than two weeks. I told them I would be available at any time the following week to pick it up. I called again toward the end of the following week and was once again told the bike would be "on the lift" the following week. I waited another week and eventually stopped by the shop in person to check on the status. The mechanic again told me they should have the bike "on the lift" the following week. At this point, I was extremely frustrated. I had been given multiple assurances that the bike would be worked on, but no actual repair date or clear timeline. I made one final call on August 6th to ask whether the bike had finally been brought in for the repair. Once again, I was told it would be "on the lift next week." At that point, I told them to put the bike out front and that I would pick it up the following morning and take it to another shop. The owner called me afterward and again explained that they intended to get to the bike "eventually," but still could not provide an actual date. I was also told that "patience is a virtue." I would say that waiting more than a month for a repair that should reasonably take a day or two was more than patient on my part. Ultimately, I decided to forfeit my deposit and take the bike to another nearby shop. I had really hoped to find a smaller, local shop where I could bring my motorcycles for service on a regular basis. Unfortunately, whether the issue was scheduling, staffing, or organization, this experience was not acceptable to me. I will not be returning to this shop, and based on my experience, I would not recommend it to other riders.

Do not take you bike here for service unless if you are okay with potentially dying…read more Pretty simple work I had done to the bike brakes (rotors calipers, fluids etc), valve adjustment, suspension, oil change, new chain / sprocket upon arrival i was quoted 7k for that price i should be getting a new set of tires these scamming crooks had my bike for over 2 months and when i had finally begged them to give it back to me it was clearly ridden (nit just test driven) as well as damaged gas tank was loose, missing bolts, license plate wires cut, no coder pin for chain etc. My bike was clearly dropped and Pat and Casey could not have given a tenth of a fuck regarding the condition of my bike also my bike now only runs at 200 degrees no matter how hot or cold it is clearly the technician was in a rush and did not finish the job with quality or care ALL OF THESE SAFETY HAZARDS COULD GET ME KILLED AND THEY ARE OKAY WITH SENDING A BIKE OFF LIKE THAT AFTER CHARGING ME 7K! I never sit here and write reviews but I had to warn people about this place, they also worked on a 400 i used tk have same thing; missing bolts and clearly ridden (over 15 miles) shoddy business people and outright stealing regarding prices, RUN! 0 stars if i could.

Used their website form to setup a service for my motorcycle and never heard back. Called their…read moreservice department on a weekday during business hours, it went to voicemail, I left a message and never got a call back. I guess they either aren't in business anymore or don't want to do business?

Eric was fantastic! I was given a high quote from a different company, that was beyond what I was…read morewilling to pay. Eric gave me a quote (1/3 of the other company said because it was not what I was told). He then came back and repaired my R6. Within a couple hours he was knocking on my door to tell me he was done. My bike now runs perfect. He explained what was wrong and gave me some great advice. Eric is now my forever mechanic.

From the owner: I will bring my tools and repair (and/or maintain) your motorcycle, at your house or where you…read morechoose. I can do small jobs at your house like oil changes, tune-ups etc. Larger jobs will need to be done in my garage. I do ask that you tell me all details so your service can be done quicker. I service Southern Nh and surrounding parts of Ma. Beyond 10 miles of Nashua $15-$35 travel fee. I specialize in sports bikes but do not discriminate. I repair all motorcycles. When messaging, please include what type of motorcycle you need serviced, ie; Yamaha R1.

They were able to get my 04 Honda VTX back on the road running sweet! They were responsive and got…read morethe job done within the time frame they said. I was very happy with the work that was done. I would highly recommend.

So I called Twisted spoke on Thursday of this week. I'm not sure who I spoke with, but I was…read moreinquiring about having my tires swapped on my Harley. I was told on Thursday that if I brought my wheels in (off the bike), and my tires it would cost me $110. When I arrived on Saturday to have this service performed, the guy at the counter informed me that they charge $25 for bringing my own parts. i understand that policy, however was never informed of this when I called and set up the service. Very unprofessional not to tell me this policy in the phone and then magnified by not honoring the quote on the phone. Seeing as I drove 25 min to their shop to give them business instead of the dealership. And that I will now never give them business or suggest them for work because of their poor customer service.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

These guys epitomize top-notch service in body repairs. Not only did they help me with the claims…read moreprocess, they fixed my car right and wicked fast! I hope I don't have another accident anytime soon, but if I do, I'm getting it fixed at Central!

This place is the best body shop around, we have been here multiple times and they treat you like…read morefriends. They remembered who we were and did what ever they could to accommodate us! They made sure things were done to make our lives better and not theirs. I would go back just for the customer service! The quality of the work however will blow you away. When they are done no one could tell that they had worked on your car. The repairs are flawless and hold up to the test of time. Don't waste your time with the others just go here!

I recently took the new rider motorcycle course- I have to say, this was one of the best training…read moreexperiences I've ever had. From the moment you meet Joe, you can feel the pride, dedication, and passion he brings to what he does. He strikes the perfect balance between the seriousness of the material and keeping it engaging, fun, and easy to learn and build on. Alex was equally amazing--always knowing exactly when to give direction, encouragement, or a helpful push to get you where you need to be. Together, Joe and Alex have incredible teaching chemistry; they complement each other perfectly, and it truly makes all the difference for the class. The entire experience at this location was also wonderful--welcoming, professional, and supportive from start to finish. This was a huge milestone for me, and finally getting my license means a lot. I'm incredibly grateful to Joe and Alex for helping make it happen. They're both extraordinary instructors, and if you're on the fence about taking this class--don't be. You won't regret it, and I'm confident you'll love every part of it.

I ordered an air filter online and received an email from Harley-Davidson stating that my order was…read moreready for pickup at the dealership. I drove about an hour to pick it up, only to be told when I arrived that the part still needed to be "checked in" before they could release it to me, and that I should check back the next day. At first, I tried to be understanding, but the issue is that my schedule makes it difficult to get back out there anytime soon, so this ended up being a wasted trip. The next day, I called Harley-Davidson customer service to better understand what happened. They explained that this was a Buy Online, Pick Up In Store item, which means the dealership showed the part as physically in stock when I placed the order. I then called the dealership and was transferred to the service department, where I waited on hold for about 25 minutes. Eventually, I was told someone from service would call me back, but I never received a call before they closed. The frustrating part is not just that I didn't get the part -- it's that I received a "ready for pickup" email, made the trip, and then couldn't get a clear answer or follow-up. I understand mistakes happen, but the communication and customer service on this order were disappointing. Customer service is an afterthought. I have thousands of dollars planned to put into my bike this summer. Their loss. A business is only as good as it's customer service.