I brought my truck to Premier Auto for an intermittent crank-no-start issue. I normally use another…read moreshop nearby, but AAA towing was unable to bring it there at the time, which is why I brought it to Premier. On the first visit, I was told it just needed an oil change. Four weeks later, the same issue returned. On the second visit, I was told the truck started fine for them and that the problem couldn't be diagnosed unless the check engine light was on or the no-start was occurring at the time. When I came to pick the truck up, it failed to start, at which point they said they could now diagnose it. I was informed that corrosion was found on the fuel pump ground wire. I was told the fuel tank was lowered, the ground was cleaned, and the issue was fixed. This repair was approximately $720. I specifically asked whether anything else should be replaced while everything was apart and was told no, and that the technician was confident the issue was resolved. Two weeks later, the same no-start issue returned. When I brought it back again, I was told the fuel pump harness had internal corrosion and was quoted $1,300 to replace it. When I asked why the rest of the wiring was not checked during the previous repair--especially after corrosion had already been found--I was told they did not want to perform additional labor at that time. I also questioned the labor cost, as I did not feel it was reasonable to pay again for major labor so soon after the prior repair. I was told additional components such as the bumper, tail light, and spare tire would need to be removed. At this point, I lost confidence in the repair approach. I declined the work and took the truck elsewhere. After bringing the truck to another shop I have used previously, I was informed that the fuel tank does not appear to have been lowered during the prior repair. The tank strap bolts show no signs of being loosened, heated, or disturbed, which does not align with what I was told about the work performed. P.S. After bring my truck to the other shop and after removing the fuel pump assembly, the condition of the pump and surrounding components showed significant corrosion consistent with long-term exposure. Based on its condition, the fuel pump clearly warranted replacement alongside the harness. I am also a former mechanic, and based on my experience, several explanations I was given about the work performed at Premier and the necessity of labor did not align with standard repair practices.

They lied and I will never give them my business. I called and made an oil change appointment and…read morelet them know I was using the coupon they mailed me. When I arrived for my appointment they said my $45 oil change would be $99 dollars. I pointed to the coupon and the word salad began. I was told they took $20 off the price. I said the coupon was for a $45 oil change. He said not for my car. Then he said they needed to pull it in to check the Vin # to see what my price would be. I said its and oil change....you know the price and besides the coupon is for $45. See below as I included a Pic of the coupon. Shady business as a couple other reviews mentioned. Bait and switch tactics. I will continue to use the two places I have been going to down the street and never recommend "premier" to my friends and neighbors.

Horrible mechanic shop, very disrespectful and rude off the bat. Overcharge for every single thing,…read moredo NOT go with this mechanic shop. You will be robbed blind

They are the best and very reasonable! The staff is very nice and friendly! Thank you George E.read more

I bought a 2014 Nissan Pathfinder from Gary Jackson Motors in March 2025 after being told their…read moreservice team had made it safe to drive. Their March 1 repair record shows they replaced the rear subframe, suspension, and brakes. By September 1, the car broke down and a second shop found loose parts, an incorrectly assembled rear end, and front differential failure -- the same areas that had just been repaired. This happened within about 10,000 miles, indicating repair issues, not driver misuse. By October 1, the transmission also failed, leaving me with no vehicle.

After struggling through multiple new shops, we have found our home! GJM and the service team give…read moredetailed quotes, repairs and updates when your car is in service. Their customer service is top notch, and I love the text message updates and videos of problem areas.

this is the only mechanic to use in the northborough area. Fast work, fair prices…read more A bonus for me is I work crazy hours and I'm very busy so at times I've had my wife call and set up appointments for me. Everyone at Lamy's is extremely polite to her, that goes so far with me.

Great service, fair pricing and a great attitude. What else can you ask for?…read more Kevin and his team are communicative, punctual and reliable.

I've been using DT Automotive for years now. They are one of the best repair places I've ever used…read more They're friendly, know what their doing and extremly reasonable pricing.

They are the best? I had my brakes done they needed the works. Toyota quotes 1950.00 and these guys…read moredid the same job for under 1000. Best in town!!!

Poor experience! Charged my girlfriend $1,300 dollars for new spark plugs and coil packs along with…read morea belt and air filter in early December, and because of our poor experience with the rude staff we took her truck to a different mechanic for another repair this may. Turns out according to our new, highly recommended mechanic amount friends, none of her spark plugs or coil packs were swapped out and are still the original parts!! Incredibly disappointing experience and would not like to see this happen to someone els!

To expansive like honesty there people who would do the work with half the tools and charge a good…read moreprice ..this place charges a lot for a simple oil change I can pay 100 bucks and get the same oil as anywhere els they must have gold oil charging 300 bucks

Bought a used car with a gas tank that was starting to separate, unbenounced to me…read more A year later and gas was pouring out. They replaced the gas tank, 2,500.00 CHEAPER than other quotes, and I have so much peace of mind now. These guys are terrific, helping my rusted car pass inspections, warning me of possible issues coming up. I love these guys. I'm a customer for life.

Always reliable, you can count on Ted and his team to get it right the first time. Pricing is…read morecompetitive with any other shops in the area and much lower than the dealer repair shops.

Absolute hacks...and biggest liar I've ever met. **** Update…read more4/27/26 I had forgotten that my wife had a mini dash cam in the car showing front/rear. I will be posting a youtube video about this shop later this week. Will post the link here. It proves all that I've claimed (and they denied) This review, although long, may be helpful to non savvy automotive people. First and foremost, I was a dealer technician for over 20 years mostly for German and Swedish car dealers. That was after being diesel mechanic in the military for over 8 years. Since then, I've gotten into other things so my time has been limited. We also own 8 vehicles so I sometimes sublet some repairs, such as my wifes Mercedes ML350 just last week with Joe's automotive. This is the diesel version which has been amazing for 7 years. Never once has it failed. I'm pretty sure it has (never) even had a check engine light on since we've owned it. Anyway, it needed some fairly simple maintenance stuff and took it to Joe's. The two main things neded: new motor mounts and serpentine belt along with an oil change. I supplied the parts from a very reputable online supply house (FCP Euro) that Joe agreed to install by phone days before. This was the first time I've ever used this shop. I agreed to bring it in on Saturday (4/11/26) he said more than once that he'd only be there until "exactly 12" - and he knew we were coming. We got there at 11:42 and the place was locked up tighter than a drum, rude. I ended up writing everything down again on the key drop envelope and left it. Days later, he calls back trying to sell me that it's all set. It was close to his closing time so I said we'd be there in the morning. Luckily, I called in the morning before leaving. Joe then explains that our vehicle is "barely running" and in limp mode. I thought he was kidding at first. He seemed totally stumped as to what was wrong which was concerning to say the least. Hours later, he calls and trys to sell me a sensor that should NEVER have been touched for my requested work, I thought, (nonsense) part was fine. Then explains that I have an aluminum turbo intake pipe that is also broken, and leaking air. A pipe THEY needed to REMOVE to access the serpentine belt. Joe then tells me that it was "broken previously" and talked in circles. He went on and on how these things can happen "out of nowhere" not knowing I was a mechanic as well, at the time. He then complained about how much time he had "wasted" on this vehicle and reminded me again, he wanted it gone. Hours later he called and assured me that it was now "fixed" and we should come soon. It was once again, almost shop closing time so I explained that we'd have to come the following late morning which he didn't seem happy about. I arrived there without any bad attitude, none. I'm well aware that things break, and I wanted to go over everything in person. I simplywanted to "see" what happened and pay the bill. However, in my experience, mechanics are like some cops.... they don't like to have their SAY "questioned" even when wrong. SO, we pop the hood on my wifes vehicle and my jaw nearly dropped (some pictures attached) I've NEVER seen such hack work in my entire life. Not only was it beyond shoddy work, it said: I don't care about your vehicle, or your safety and I'm going to lie to your face and get "huffy" when you don't buy the bs. He ran a BOLT that was flopping around (threaded to nothing) jammed between live fuel lines to support the turbo intake that THEY broke. I immediately said.... wow! I've never seen something like this, it's not even safe. I still WAS NOT nasty about it. Joe however went ON and ON about how they didn't do it, I can't prove it, it's old (every excuse you can imagine) Just sat behind the desk sounding like Joe Pesci denying everything. ** However! I just recently replaced the fuel and air filters on this same vehicle. As my usual practice, I took pictures of the engine so everything goes back to factory specs. In these couple of pictures it shows my turbo intake, NOT BROKEN which I showed to Joe.... he yet still continued to DENY, because... he's a liar. Funny thing is, if they told me it broke, I wouldn't have cared. While still in the office, waiting to pay the BILL that he didn't have prepared, his wife threatened to "Call da' POLICE" I actually laughed and offered to do the same. As I went outside and started the Mercedes, I immediatly noticed that the radio, climate control not working as well as "SOS" flashing on the dash. None of which were EVER an issue. Of course, Joe knew nothing about that on an 89 degree day, after his "road test" I poked my head in the door and asked about it just prior to leaving. Within 6-7 miles driving home, it lost power and we needed to have it towed. Instead of fixing his horrid work myself, I'm having it towed to Mercedes of Springfield and will file suit of all expenses. Joe did everything except set the vehicle on fire.

I found Joe when he was at a different location and he fix the convertible top on my 2007 BMW 650i…read moreand knew exactly what the problem was. Next I took it to him for rear shocks. He and his crew did a great job and I believe pays more attention to detail than the BMW dealership. I will take all my cars to him in the future. I am going in for front struts on my BMW and I have every confidence that the results will be superior. I will keep you folks posted.