I spent years going to another Indian dealership. They recently gave up the Polaris line. I found Wagner only 40 minutes away. I needed to dropped my bike off for some service work and have them go through the bike before riding season gets going. I called and they were able to get me in right away. One of the issues with my bike had been ongoing for years. Wagner was able to figure it out and get it corrected under warranty. I assume the other guys never really tried now. The new location is nice and the service staff are great. read more

Yesterday they did a veterans motorcycle ride 300 riders showed up the ride was wonderful, peaceful and ended up at the VFW post on Vernon Hill. What a wonderful bunch of guys and gals the police did a wonderful escort job a good time was had by all. read more

Wagner Motorsports - Thank you speach - Motorsport Vehicle Dealers Near Me - Auburn, Massachusetts

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Terrible customer service, if you're not a regular be prepared to wait, even if you book an appointment 2 weeks out. They will take their walk in regulars before your bike. Bike sat outside for days with no exhaust just open. On top of the terrible service when I received my bike back my crash bar was missing a bolt now another fell out. They didn't reinstall the crash bars right. I'll drive out to New Hampshire for work before I ever think about coming back here. Abysmal customer service and turn around time I do not recommend. read more

Wagner Motorsports - Motorsport Vehicle Dealers Near Me - Auburn, Massachusetts

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I came in to look for an intercom system and a helmet. Rich was incredibly helpful and very informed on the features and sales prices of every helmet in stock! He gave me insights that would save me money and had my best interests in mind. Absolute example of perfect customer service. Walking out with a new, COMFORTABLE helmet. Thanks to the team at Wagner in general for offering help wherever I went in the store without me needing to flag down anyone. read more

Wagner Motorsports - Shoei GT-air II - Motorsport Vehicle Dealers Near Me - Auburn, Massachusetts

I have bought and sold motorcycles for years across the country. This was hands down, the best experience I have had buying a motorcycle. We live hours away from this place and Brian and Don were accommodating, straightforward and incredibly helpful. We called to confirm that their website was not just baiting us with unbelievable deals. Brian was communicative and answered all our questions about the bike history, added no pressure to the sales process. At no point was there a bogus salesman play, like Jerry from the movie Fargo, pushing that "true coat," and "let me talk to my boss...well he's never done this before!" We took our time to research, ride, and buy. We got a great deal on a 2020 Chieftain Limited, warranties, and parts. This was as promised a great bike at the right price. It was an easy process with an all-around friendly sales, service, and finance staff. This will be my first stop in Massachusetts when buying a motorcycle. read more

Wagner Motorsports - 2020 Indian Chieftain Limited - Motorsport Vehicle Dealers Near Me - Auburn, Massachusetts

I brought my Ducati Supersport in for chain maintenance. I was able to get an appointment within a few days of calling. The service team took me right on upon arrival and the technician took only 20 minutes to service the bike. Great price, service, and staff. I'll keep returning to Wagner in the future! read more

Went to a safety/maintenance seminar (free) last Saturday and I was so inspired that I coordinated pickup of my bike for some routine as well as warranty repairs. Dave coordinated it and it was picked up within 3 hours and whisked away. He kept in close touch with repair suggestions and updates and I look forward to getting my ride back in a few days, just in time for riding season. Thanks to all for an informative seminar, and for expeditiously taking care of my bike. Nice people. Highly recommended read more

I started looking for an indian scout bobber 60, and happened to call this dealer just for information. The staff was so nice, friendly and helpful i decided to purchase directly from Don, he was very fast efficient and kept following up with me! Would recommend to anyone, i paid msrp for my bike which i did not mind because of the quality of service, cheaper does not always mean better! read more

I took my 2019 KTM duke 390 here for a service upon purchasing it private sale had them do an oil change and a run through of the bike... They did a phenomenal job quick appointment and turnaround time, customer service was amazing! Definitely recommend stopping by. Also gave the their show-room a look around and looked great with many varieties! Great Job Wagner Motorsports! read more

Dont buy a motorcycle from this place. I had some shady experiences with them. called about a bike on their website. they wanted my email then sent me a new price $1000 dollars more. said they made a mistake. They tried selling me a bike that was in an accident. I ask them if it was in an accident they said no. I paid the money to check the vin out myself. It was in an accident. I have experiences with many dealerships. this one takes as one of the shadiest read more

Thanks to Glynn, for taking care of me for the purchase of my new BMW CE 04 . Straight forward and no nonsense. Love the bike !!!

Went in to buy a Ktm 690 enduro and the salesman craig helped me out. I would totally recommend shopping with Wagner motor sports and dealing with Craig. He made the process of buying a new bike really easy and fast. He took care of everything for me and had the bike ready and registered within a few days . read more

A few weeks back I attended their open house for the new BMW showroom. Looked nice and while there also looked at other bikes. Saw a bike I'd been reading about (KTM). After doing research and visiting another dealer, I decided to see if I could trade mine for a KTM now or just wait for the new models in the spring. Got an offer from Wagner that worked (price, their reputation and awesome sales guy). It was a demo model and that justified the discount. Was to swap it yesterday. Notified the other dealer I'd decided to go with Wagner. Swung by the bank and got a bank check and headed to Worcester. Got a call from the sales guy that the management decided they didn't like the deal they made and was cancelling it. Really surprised. Purchased my last 4 cars in a similar fashion (decided on the model, contacted locally respected dealers, agreed on a price and arrived with a check, always went smoothly). Does the dealer has a right to cancel a deal, perhaps, but it sends a poor message that spreads to others. The cancellation threw my plans for a montreal bike run this week away. More importantly, left me and family with doubts about future bike or car purchases from Wagner. read more

I've had my bike serviced here 3 times. It's consistently been a nail-biter. One time it was appointment made, then they wave me off at last minute because they don't have the part. Or, it's the "is it/isn't going to be ready today as promised" game. One time I had to keep calling as closing time approached on a Saturday to find out if we needed to race to Worcester at the last minute (we did) because the bike was finally pronounced ready....just to find out when we got there that it would still be almost another hour of waiting. They rolled the bike out of the shop, locked up and took off with me still putting on my helmet. How about waiting another two minutes to see if I'm satisfied? I'm also disappointed in the quality of their work. They've demonstrated that they really don't care if I'm a customer or not. I'm now going an extra 50 miles to take my bike for service elsewhere. This shop isn't the only service provider in eastern Mass. read more

Three months later, my experience has remained constant: Wagner Motorsports will go the extra mile (quite literally in many cases). Live far away or don't have your own transport? No problem, we'll pick you up and drop off your bike. Need a ride somewhere? Gotcha covered. Your service appointment timing doesn't work? Rescheduled, no hassle. Need a part? Special-ordered. Our people made a tiny mistake? We'll bend over backwards to make it right. The service guys (Joseph in particular) have treated me with the greatest friendliness and respect. They even called me up to recommend a cheaper option closer to my house when I had a valve stem snap off. How's that for honesty? Half the people in the shop remembered me and called me by name when I walked in, though I hadn't been there in a month and a half and it was only my third time there. They live up to their no-pressure pledge as well, letting you make your own decisions about what you want when you want it. If they have the bike you want (BMW, KTM, Ducati, Indian mostly), go there. You won't be disappointed. I just wish their apparel and accessories selection were bigger -- it'd be nice to have a one-stop shop for ADV gear. (Unrelated, if you're in the market for an adventure bike, test out the 1190. Sweet crispy crap, what a bike.) read more

This has got to be one of the most unfriendly Indian Motorcycle Dealers I have been in. I ride an Indian Chieftain an was interested in what accessories they had in stock. Great selection, no one in the place said hi or asked me anything as I slowly checked out all the accessories and clothing they had on display. I walk past several sales people. They never even made eye contact or give me an opportunity to say hi to them. Great selection, but I will never buy from this unbelievably unfriendly place! read more

I was purchasing a used bmw auto from the shrewsbury location and was looking to trade-in my motorcycle to help lower my overall cost and loan amount. I drove my motorcycle there and had my son meet me there with the car. When I asked what they would give me for the bike, I got the book trade-in amount for the answer. After asking if there was anything better he could do he said no. I can't fault them for going to by book value but I was frustrated that there was no collaborative deal from the two showrooms. I felt like I was dealing with two separate entities and there was no combination (car price, trade-in price, etc) that could have worked. I still like the car dealership so don't get me wrong. And I can't blame the enterprise in separating and playing one showroom against the other to optimize their profit, but it's too bad that the two organizations couldn't work more cohesively to garner deals that work for all parties. I sold my motorcycle Myself and got $500 more than the trade-in offer so it worked out in the end. I probably would not deal with the motorsports side of the business after this experience though. I didn't get the sense that they wanted to make a mutually beneficial and fair deal. read more

Perfect dealership to be totally lowballed on your potential trade and expect to pay full sticker on a bike. Don't recommend.

Never Ever Buy a Car at this dealership since ownership Of other dealerships had our Son almost killed with service at Kia And never responded as promised .....Also owner Mark wagner had many promises of getting back to me and find out what went wrong on why our son almost got killed and he never did. Also Karen in finance be careful how she deals with you. Only out for herself or dealership anD not you as consumers! Get a loan at your own bank at Lower rate.....It's going to take a dead of someone to wake ownership up to get an honest return.... read more

Well another beautiful day to ride. To bad my bike is at the Wagner's Motorsports going on 7 weeks. Rode it 3 times in that time 1 time to test it 1 other time to test it again cause didn't like the first one 1 last time when it broke down on me! AGAIN. Bike is covered by lemon law but Wagner refuses to honor it. It shimmy's, Electrical short, leaks oil, Only 3,400 miles on it barely broken in. Wish I had read the reviews on the BBB site before I bought the bike from them. If they do this to a Disabled Vet what will they do to a civilian? (Don't care what your comments say I will never recommend this dealer or bike. They want me to take out another loan for the replacement bike so they don't have to eat the first. You should read the reviews on the BBB site before you comment). I really don't expect this to be over before this weekend and I'm suppose to be a road guard for to major rides for Veterans read more

Received a nice note from GM apologizing for issues. They sent me the part that was missing which was nice. I really appreciate their response and I get everyone cannot be perfect everytime. I will try and use them again and give them the benefit of the doubt. read more

It's now about a month since I took delivery of my new BMW GS1200 and I couldn't be happier with the purchase and the service I received. Fair, easy, and fast. After deciding the bike I wanted (to replace my aging Ducati ST4S), I called around to several dealers in the area to see what they had. The first difference was transparency. The web site was up to date and when I called Jay Reynolds was completely forthcoming about what was available and what he could do. I made an appointment and he was ready with options and information based on our conversations. We quickly agreed on the package that was best for me and the deal was great. A few days later he drove an hour to deliver the bike and walk me through everything I needed to know from operating the GPS to removing saddle bags. I've been riding for 40 years and spent five of those working at successful dealership myself - both as a tech and in sales. Reading many of the negative reviews I believe: 1) people sometimes have unrealistic expectations, and 2) no dealer is perfect and mistakes will happen. For me, I'm certain anyone looking for a bike can expect to be treated well and leave happy. Thanks and see you next summer. read more

My BMW 650X Challenge got a flat at 11pm when I was traveling through the area. I had to get to Boston that night and left the bike at the toll area off the Mass Pike. I called the next morning, and Service team arranged to pick the bike up, though I had no prior relationship with them. In addition to fixing the tire, I asked them to take care of a few other items. The work was excellent, fairly and transparently priced, and James F. in the Service department was friendly and helpful throughout. Thanks to James and the team. read more

I came in with a buddy of mine because he wanted to test ride a new Ducati scrambler. He said they'd have another bike for me to try when I got there....it was a 2013 Ducati Hyperstrada. Him and I had a great run and about two weeks later I came in and purchased it. Don and Mike worked with me and we came to a great price. They handle all their service there and do a great job of keeping apparel stocked up. Looking forward to my next Ducati demo day! read more

I just had a rear tire mounted on a wheel there. I had pulled the wheel of my sportbike, and brought it down with me. I also had my 2 1/2 year old son with me. The service department took care of the wheel for me in 35 minutes, and the sales guys were awesome, and spent some time talking to me and the kiddo. My experience was great. No pressure, entertaining folks, and the service department was super quick. If I found myself seriously eyeing a new KTM (mmm... Duke 690r) or a Ducati (mmm.. Hyperstrada), this would be the place for me to go. read more

I recently bought a K1600 from Dan D. I have purchased from MAX in the past, but Dan went out of his way to make me comfortable and convince me to purchase from them. I am very happy with the deal and the bike. Wagner should be proud to have someone who goes above and beyond and makes their company look good while making people satisfied. Respectfully, Doug Tripp read more

I had to delete my previous review from a year ago. Tabatha and previous staff were great. Currently, my Ducati has been there since May 2020 and it is October 2020 and I've had nothing but terrible service. I've been very patient and understanding with waiting on parts to come in and for the technicians to do work that can be done in one day. I had an agreement with the service staff and the agreement was, with the exception of one new minor repair that was added on at the end, completely broken. It wasn't until I made a big deal, that the manager started returning my calls. The new manager is there for over a month and doesn't ask why my motorcycle has been there for MONTHS. And no one is stepping up to the plate. Left the General Manager a voicemail and no response. Service manager refuses to accept a reasonable offer and tells me that he has told to the General Manager to call me and nothing. My offer was that I pay for all of the expensive OEM parts and the service manager will take care of the labor, which is only 20 percent of the entire bill, and he thinks he can give me a runaround. At this point I don't recommend this place to anyone anymore besides an oil change and basic maintenance because they don't hold themselves accountable for anything. I work in management at a service department at an automotive dealership and have been in the business for years. I would never do to my customers what they've done to me. I missed the entire riding season and they don't have a care in the world. Luckily this is just a motorcycle and not the car I use to go to work and make a living. read more

Save your time and go the extra miles to another dealer . They can be good to fix the flat tire but this is the different to buy a bike. Had questions about a Ducati 's and floor representative did not know the bike. Asked someone else and he said, the only one who knows Ducati is absent for a few weeks. read more

I bought all my bikes here and i absolutly love these guys. The owners are sincerelly caring people and it always feels like family been there. They have all brands of bikes; ducati , bmw, Indian and more ... And they always have Demo bikes! No easy to find motorcycle dealer that allows you to ride the bikes before buying. A+ Definitely reccomend to visit the store !! read more

Just bought a new motorcycle (BMW F800ST) from Wagner Motorsports, and I was delighted with the whole experience. General Manager Mark Reynolds was great to deal with. From initial email to delivery of the bike to my house, the whole thing was smooth and all expectations were set and met or exceeded. I will do more business with this outfit, and I look forward to the bike's first service visit. read more

I have nothing but good things to say about Wagner Motorsports. As one of the first owners of the new Indian Chief, I've had a few bugs to work out (the bike is fantastic BTW). Joseph (Service Manager) is outstanding... super friendly, he goes out of his way to be a problem solver and he's quick to return a phone call. Mike (Gen Mgr) and Jay (Sales) are first-rate too. I traveled almost three hours to buy my new Indian from Wagner, when I could have gone to another dealer closer to home. I'm glad I made the trip to Worcester, MA. I'll be going back when I need service. read more

Be careful with the service manager, Joseph. He can be unprofessional and rude. Not making any effort to be helpful. Never going back. Agree with review by Robert G: They don't care if you are a customer or not. read more

looking to add an indian to my collection. indian website has this place as a reseller. went sunday and stayed 2 minutes. watching a video and overheard a couple of guys laughing about "the idiot" that just bought a new bike and they got top dollar. (they did not realize i was sitting near them and then looked embarrassed.) Don't think i'm about to spend $22,000 and be called an idiot behind my back. Going to buy at the Foxboro reseller. stay away read more