DO NOT HIRE THIS MAN. HE IS A LIAR AND A SCAM ARTIST. On the recommendation of one of my good friends I hired Drew Metzler to put a brand new roof on the home I had just purchased. Services were to include ripping of the old roofing, repairing and or replacing plywood underlay as necessary, including 5 sheets of plywood in the estimate, replace all flashing, including around the chimney, clean gutters, and clean and cart away all debris. On the estimate it said that Drew was a "BBB certified member". I thought that was great, so I decided to look him up. Turns out he is not a member of the BBB even though this is prominently and boldly printed on his estimate. I called him to inquire about this. He explained that he "was getting no benefit" from paying for membership, so he allowed it to lapse. I figured that sounded reasonable, and, since I had a glowing recommendation, I figure I'd let it slide. I definitely SHOULD NOT have. In his estimate he proposed putting shingles on my rear roof that has a low slope and had had a flat roof. I inquired about this and he told me that he was going to put down a full ice/water barrier and that I would "never have a problem". He assured me that he had been doing this for over 20 years, that he stands behind his work and is planning to leave his business to his children. Right. So okay, I went for it.
When we returned the next day we found bits of debris all over our property, bricks, shingles, plastic and black paper in our grass. Also, more frighteningly, the roof was SLOPED. I immediately called Drew and he informed me that "with older houses this sometimes happens and it will settle". Well, it did settle into a much deeper and more dangerous and alarming sag. Now I have had to hire contractors to open up the ceiling upstairs to determine what this guy did to my beam and rafters that is causing these structural problems.
Oh, and the day after the roof was installed, it was already LEAKING upstairs. I called Drew again and he said he would come look at it. He told us to put a bucket under it as it dripped through the ceiling ruining the drywall. He climbed on the roof and said that it was a roofing nail and that in 1/200 jobs this happens. He assured us he had fixed the problem.
A few weeks later I noticed the ceiling in my dining room was cracking. I originally thought it was the bathroom, but when the bathroom on the first floor began leaking I went on the roof I noticed that he left rotten shingles with no flashing behind them.
On September 28th after a particularly heavy rain, I had water dripping through my light fixtures in my downstairs bathroom. Not only through my fixtures, but straight through the drywall, running down the walls. I immediately called Drew who said he would "be there as soon as possible". I asked when and he said an hour or so. In an hour when I had not heard from him I called him back and he then said he was not sure when he could get there. I told him this was unacceptable and that he needed to come right away. After much pressing he showed up but did nothing. He said he would come back the next day when it stopped raining. The next day I was at work and my husband was home, but no Drew. My husband had to call him twice to even get him to show up.
When he did he didn't even knock on the door but walked right into our yard, put a ladder on the roof and 'fixed' the problem. My husband (who had our 10 month old with him) asked Drew what the issue had been. Drew had no answer and just kept making excuses, saying how it only happens in 1/200 jobs and that since humans are doing the work there can always be human error. He admitted that his guys had "made a mistake" though he didn't know what it was and asked only that we give him the opportunity to "make it right." When I got home it was raining again and it was still leaking. I called Drew immediately and told him to call me, that he and his men needed to come and do a through analysis of the roof to determine what the problem was and to fix it. He never returned my call. I called him again on Sunday, informing him that I was going to contact my attorney to determine how to proceed and that he needed to call immediately so we could come to a resolution. HE NEVER CALLED.
Since it was clear that Drew Metzler had no intention of re-doing the entire roof correctly, or even returning my phone calls, I decided to use Angie's List to find a roofer to help me fix my problems. They replaced my back roof last Thursday and Friday and when they pulled off the old shingles, I was horrified (though not at all surprised) to find that Drew had only replaced one piece of roof decking with one sheet of plywood and left GAPING holes on most of the roof. Keep in mind this is onl 1/3 of my roof. I am sure the other 2/3 are just as bad--yikes! STAY AWAY FROM THIS GUY!!! read more
