I had an awesome experience at Pep Boys in Franklin! The employees were incredibly accommodating…read moreand went above and beyond to help me out. They quickly took care of a few issues with my car, including replacing an anti‑theft lug nut, and made the whole process smooth and stress‑free. On top of that, my pup Odin absolutely loved everyone there -- the whole team treated him like a VIP guest. It's not every day you find a shop that takes great care of both you and your dog! Highly recommend this location for their friendly service, professionalism, and all‑around great atmosphere.

Had an appointment scheduled here with exact tires wanted to be installed for appointment. Get to…read morelocation and was told tires had to be sent to the store and would be a longer wait. A heads up prior to appointment would have been great.... But that's not even the real issue.... The customer service by the blonde lady at the front desk was absolutely awful. I had asked just a few simple questions and was talked to like I had ruined her day. Super rude and unresponsive with snobby facial expressions. Definitely unprofessional and will not be going back. Another customer asked a question and got the same snobby responses. Discount Tire in Greenwood definitely had a very welcoming approach and will be getting my business instead. Not sure if it was a bad day or she hated her job, but customer service should be a priority when working a front desk at a customer service business. 0 out of 10...... and do not recommend

Our daughter attends college at Franklin and has her old 2000 Nissan there with her. It was making…read morea noise and she is a freshman and we live in another state. She wanted to come home for the weekend but we weren't even sure if that was possible to make the journey. They got her in right away to see what was going on. They fixed the problem so that she could be safe and told her there was one other thing that needed attention but wasn't an emergency. They didn't charge us for the quick fix or for looking over the vehicle. A parent's piece of mind is work 100 stars not 5 but that's all they allow me to give. Thanks so much for the speedy service. We will be taking it back there for repairs as needed. We had no initial recommendation and the one review on here before us was all we had to go by. Thankful for YELP and this mechanic! Counting our blessings. :)

Excellent service, good communication and a fair price. It's tough to find good honest mechanics.read more

I was pleased with being able to get an alignment on the same day and the fair price, but that's…read moreabout all that they did well for me. Upon pick up of the vehicle, when I asked for a printout of the results. The advisor told me that the printer was broken and it wasn't available. When I called the next day and asked if there was any way that I could get the specs of what was adjusted, the advisor told me it wasn't possible then proceeded to give me an attitude when I told him I wasn't satisfied. Definitely won't be going back there!

This is the only Auto Repair Shop that I trust. Darren and his team are outstanding. They are…read morehonest and do great work.

Went to get a new set of tires, confirmed the price before I arrived with the person on the phone,…read moreonce more as I was signing paperwork, and a third time before I left, made sure to be very clear about asking what my total would be and was assured it would be a certain amount. After calling back next week to pay them off, the total was suddenly over $200 higher than what I was initially quoted and when I called to clarify what happened I was told that nobody ever told me that and then I was hung up on. Very shady business and very unprofessional, id recommend going anywhere else.

I took my car in for an alignment and these guys were so nice! They did my alignment and when I…read morewent to pay they didn't charge me. Manger stated "it didn't need much of alignment it was just off a little bit the steering wheel is now straight!" Thank you! They aren't cheap and I didn't really have the money but it needed to be done! I will use them for all my tire and alignment needs from hear on out!

Been doing business for many years. Jimmy and his team are always amazing. Very honest and prices…read moreare fair

fast friendly service and the price was better than expected. Suddenly the other car care options…read morenearby have disappeared and there is only one.

I just want to briefly state I took my car here Dylan told me on the phone that pressure test would…read moreonly be 40 $45 when I got there he said it needed a pressure test and he charged me $85 and believe me he expressed himself to the fullest that at 24 years old he is very very experience he did that pressure test charged me double on that pressure test told me I needed a water pump well I finally got that water pump put on still had the same problem that just goes to show he is not even close to being a professional that he thinks he is so in other words if you are a single female I don't care how old or how young you are do not I repeat do not take your car here they will take every penny they can get from you you expressed you're so so much on how professional you want is Dylan you need to go back to school cuz you ain't even close to being a professional as you say you are

Great place and great mechanics all are honest men I will always be a costumer for liferead more

Only place I could find to help put on riding lawn mower tires for a lawn tractor. I tried several…read moreplaces in Greenwood but this might be the only place in Johnson county that can remove tires on rims less than 12 inches.

This is where we always take our vehicle whenever it needs any sort of service or repair. They do…read moregreat work but I always feel completely confident that I am getting said great work at an incredibly fair price, the folks at Newkirks simply do not have it in them to gouge or cheat their customers. Often times I am surprised at my final bill as it is usually quite cheaper than I expected it to be and never have I had to return because something was not repaired correctly.

Talked to 3 different Automotive associates between 7:30 this morning and 6pm when picking up the…read morecar. It is very clear that these people are miserable and hate their lives. God forbid you ask a question about the services or ask them to look anything up, you have ONE CHANCE to understand their incoherent mumbling or mechanical jargon that only they know what they're saying until they flip out on you for asking them to explain. and don't waste anytime with their tire warranties, they're totally bogus and when it comes time to validate, they'll look for whatever reason they can to make you pay for the service, it's really just a scam to get you to come back.

The automotive department was a horrible experience. We were there for 2.5 hours for an oil change…read moreand tire rotation. They have had my son's car for well over an hour and after the car sitting for a good 15 minutes he asked about the status and was told they had to wait on another lift to rotate the tires. He declined the tire rotation and it was still another 10 minutes .

I had a nail in my tire. First of all its free to patch a tire. Then completely unrelated my check…read moreengine light went off the next day. Tire fixed, $0, healed engine. Good aura, 10/10.

I scheduled an appointment for an oil change, tire rotation, and wheel alignment. They quoted me…read moreapproximately 2 hours. After about an hour in the waiting room the manager explained the alignment analysis, the cost, and the time that would be needed. I got there around 11:00am, and probably before 12:10pm they told me the car was ready! In almost half the time quoted. Upon checking out the manager introduced himself, his background, etc. Super friendly and professional. Upon checking out they even gave me a discount on the service provided. Highly recommend, and will certainly return for future automotive needs