I come from a family that started their own company. It's nice to see some of the small guys still in the game against Amazon, Home Depot, Walmart etc... I've been going there for over a decade and highly recommend Dries for not only their stock, but the level of customer service. read more

In 2021, Wehrungs bought this business. When I stopped in a few months later, I was informed that they were still getting familiar with Wehrungs way of doing business. Since then, I stopped in and they would not honor my customer rewards as their Ottsville location does. For this reason, I would recommend doing business at Wehrungs Ottsville location instead where I've never had any problems with my customer rewards. read more

Doing a basement remodel and ordered lumber from Lowe's, who messed everything up. The contractor called Dries and they delivered the lumber in a few hours and it was perfect! read more

I was searching for a key to be made for an old truck (1951 Ford). The assistant manager was very helpful and she spent a lot of time helping us. The key was not available but she did try. read more

My husband and I went to Dries to get information regarding an awning. We went to the back service area where they paged someone to help. While waiting for this person to help us the lady behind the service desk did nothing but whine and complain about customers, she was huffing and puffing like a 3 year old having a melt down. We waited for about 20 minutes for someone to help us, once he did help us that person was very nice and helpful. We happened to be standing in the back by the lumber area where a whole group of employees decided to gather and have a bitch fest about customers right in front of us. Seems extremely unprofessional. read more

Sure beats trip to the extremely busy Home Depot in our area. You can get in and out of here quickly without the hustle and bustle of Home D. Employees are easily accessible throughout the store if you need help finding something. Cashiers are always friendly. Good selection of products. read more

Our local hardware store. Just two miles (about four minutes) down the road, I've popped in here more times than I'd like to recall for that one little thing we forgot (or didn't realize we needed) mid-project. Very, very friendly & helpful staff. Surprisingly well stocked in comparison to their relatively small footprint. Pricing is hit or miss. Some things are ridiculously cheap compared to the big box stores (lumber; fasteners), and other things make me cry for my wallet. But I'm willing to pay extra to avoid the 15 minute trip each way to the big box - plus I like to support our local businesses. read more

For a local hardware store the selection is top notch. However, the prices are 20percent more at least compared to Lowe's/ Home Depot or Amazon. I normally would be wiling to pay the extra money to support the Local business ,if it wasn't for the surly employees. Anytime I have asked an employee for help , I seem to get rude passive aggressive interactions. I suppose if you are ok with poor customer service and higher prices, it is a great place to go. read more

Lesson Learned! We went here for a small laundry room remodel. The step by step process was not thoroughly explained (this should have been our first red flag). Back and forth emails on product we originally wanted but found out later would not work for our walls (the sales rep was not familiar enough with the product maybe?) we had a change in order that was not completely entered by her. After the sub-contractor had already come out to measure and called to install the counter, it turns out we were missing the backsplash. After back and forth calls with the sub-contractor (no call back received from Dries) I get my correct order made and installed, only to receive a bill, after the installation is already complete, for the backsplash I NEVER okayed being charged for. NO ONE from Dries verified this additional charge was approved by us. Our original quote advised backsplashes were included in the price per their manufacturer. I sent an email questioning this and was told to kindly pay the bill. I wrote a letter of complaint to the store manager (last name Dries - part owner I assume) and I included the payment to avoid any credit issues. Mr. Dries had the SAME rep who we dealt with (and told me to pay the bill) respond to me via a letter with her bullet points for why Dries is right and I can basically go pound sand. Ironically in her response she confirms my original quote did in fact say "backsplash included" and she also confirms no one spoke with us or did get an approval for the additional charges. I am so glad we found out what this small company is really like before moving on to a $30- $40K kitchen remodel. I actually think Lowes and Home Depot train their employees better on customer service! And although there always seems to be issues with any project, at least you can obtain free financing at the big box stores. What a shame little companies don't understand how important true customer service really is. read more

I needed to order a new kick plate, door handle and door knocker for my front door. On October 18th I went into Dries to order from a local business where I always get the filters for my heater and salt for my water softener. I needed help finding the proper item in the correct size. The group of Men working in the store acting very annoyed by my request for help. One of them finally showed me where the items were located and I did purchase the items. The kick plate was the wrong size so I went back and braved the inhospitable treatment of this group of male employees and one of them ordered the correct size after measuring the old one that I had with me, and I paid for the order. Weeks went by and I finally called and was told they didn't know where it was and they would call me back that week. No call! I called the next week and was told it was there!!! But, they never called me, I had to call them. But, the item, even though the old one was measured, was by far the wrong size!!! Wow! I tried talking to the manager when I did a final return but he wasn't interested at all in what I had to say! In conclusion, if you are a Woman needing help, DO NOT GO TO DRIES! On the other hand, if you're a male contractor you will be greeted with big smiles and a clap on the back!! The staff desperately needs customer service training - send them all to Disney for specialized customer service traing!!! read more

I want the hometown store to be better and I don't mind paying a higher price. Just too much anger and laziness in the store. I went again today hoping to stay away from HD. Horrible service from Lumber. I'm done, too many other choices out there. read more

Their customer service is horrible. I was asked to go wait in the aisle where the product was only to be forgotten about. The place was virtually empty at 6 on a Friday night. It shouldn't have been that difficult. I stood there for about 10 minutes only to have the attendant who said he'd be over, yell at another employee that "there is a person on aisle 30 who needs your help. Why didn't you go there yet?" The original attendant was in a huff. The second one who was reprimanded finally came over and was laughing and even admitted he "forgot" and didn't offer an apology because and walked away. Be thankful for patrons; not disrespectful. I'd get treated better at a Home Depot or a Lowe's. For the time I was forgotten about I could have gotten to Lehigh Street with less aggravation. read more

treat women in insulting way. guys in the back are condescending and ignore me when i go back there for help. i go back there since tha't's the place to find someone and when i ask for help they practically roll their eyes and take a deep breath like they are disgusted with having to deal with customers at all. i't not once or twice it's been over the years consistently. i only go there when i'm desperate and it's not a comfortable experience. i see all the complaints and yet it goes on and on. obviously no one who is in charge cares. read more

Done dealing with these turkeys! Recently I wanted a specification and pricing for large pergola on my deck. In the store Darren Dries showed me some options, with approximate pricing. Then I made phone contact with Dale Dries (as directed). He danced around, would not come out to view area and make recommendations. Only wanted to do it over the phone. Very evasive, not customer oriented. Due to pricing, which turned out to be extremely high verses what Darren quoted, I went with a contractor to put up a permanent custom built roof structure. Knowing the structure was going up I knew I would need retractable sun screens on the south and west sides to block the sun. At a local builders show I ran into Darren Dries and John Getz (awning sales) at the Dries booth. We spoke about my need for sun screens. Darren Dries gave me basic information. We left it that I would call when framing was up and that John would come out to make exact recommendations. Well, I called today and spoke with John Getz. He wanted me to take pictures of the area and then bring them into the store. He said this was the method his boss wanted. I immediately told him to forget it, that I would go elsewhere. I did. Designer Awnings was very responsive. They are happy to come out, as I'm sure others are as well. Somebody needs to instruct the Dries family what customer service is. I must say, the fellows back in lumber are courteous, friendly, and helpful. read more

We love Dries in Macungie, for most of our hardware needs!! Recently we did some renovations to our Victorian home and purchased new exterior doors, a shower door, and vanity from this store. Todd, Charlie, and his staff are very knowledgeable. They helped us make good choices for the doors and hardware. Lori and Diane in the kitchen/bath remodeling department are also very knowledgeable. They helped us choose a tasteful vanity, countertop, and faucet, as well as a shower door for our laundryroom/bathroom on the first floor. Many thanks to everyone for your talents and all the help!! See you soon..... read more

4/5 only because they don't have EVERYthing, but the selection of home repair, gardening, etc supplies is very good! The staff is friendly and helpful, pricing is decent, if a little on the high end, not too bad though and great deals on many items. My go to local hardware store, and excellent tool selection! read more

Perfect service, awesome prices. They have quality stuff and dedicate their time to help you find what you want. Don't know why some reviews of the place are saying bad service? Not at all. Great great service and wonderful place. read more

I was glad they had what I needed but when I put it on the counter to be rung up the teenage girl looks at it and says "What the hell is that?" to the other cashier. Sweetie it's called fencing.....SMDH read more

This is local for me, minutes down the road but I've been disappointed more times than not. Their selection of things is limited. Really needed something tonight & figured I still had time. Got there 5 minutes before closing time & the doors were already locked. I went to Home Depot & bought my stuff. Plus their prices run a bit high. But it's handy in a pinch. read more