Stupid, false and scammy. They consciously falsely advertise the breweries, the experience and the 'tour guide' which, according to the breweries, has never existed. Save your money and just go to a few breweries and you'll thank me later. The tour which we selected didn't even go to the breweries they advertised. Them going out of business is the least terrible thing I wish upon them because this kind of predatory antics shouldn't exist in what I thought was a first world country. That being said, this review in no way should be taken against the destinations visited. They were very accommodating having been given no notice we were coming. We could not have asked for better service at each brewery. Please give your money directly to these organizations and cut out the middle man. read more

If I could give negative stars I would and here is why: 1) We did 0 tours, although we went to 4 different locations. So our group learned nothing about beer or alcohol and its process. The Educational experience of the tour that is promised on their site and general opening guidelines on the tour was not provided in any form. 2) Only one location ever spoke to us about the drinks they were serving us and served us personally (i.e. the name, its background, alcohol content, etc.). At the other 3 locations we went to flights were just brought to our table randomly by our driver/guide. They were not labeled and they were not explained. Essentially we were given drinks with no idea what we were drinking, the alcohol content level and if we did want to purchase said drink there was no way of us knowing which beer and or alcohol was used. Furthermore, no one from the actual establishment greeted us, served us drinks and  or gave us any background on their brewery/distillery. 3) On their website the Saturday tour lists: Castleburg Brewery, James River Distillery, Cirrus Vodka and Guides Choice as the tours for the Saturday option. When we arrived at Castleburg Brewery our driver/guide informed us that we would be visiting 4 breweries. It wasn't until myself and two other people on the tour asked about the list online and  voiced our expectations to visit Distilleries as that was the main reason we chose Saturday's tour for the diversity that the guide "fit in" a tour to Cirrus Vodka and the rest of the tours were breweries. 4) Lastly, and the most disturbing of the entire day, one of the couples on the tour brought their infant (possibly a newborn) child with them (I did not ask but the baby looked to be less than 2 months old if not younger). The couple had the baby in a carrier while they went to each location and drank along with the rest of us and often times the child would begin to get fussy and or cry as babies do.  I was deeply disturbed by this for multiple reasons and was unaware that anyone under the age of 21 years old was even allowed to participate on a drinking tour with a waiver that requires 21 years of age. This amongst the other unexpected happenings on our tour made for a very disappointing, uncomfortable and frustrating experience. Post our tour I tried to contact the company multiple times via phone and e-mail. No one returned my phone calls and then when I was able to make contact with someone via e-mail and voiced the concerns above not only did they not feel the need to call as requested and discuss their response was "we believe we fully offered the service you paid for and will not provide a refund". My husband and I were visiting Richmond for our wedding anniversary and up until the tour we were having a great and relaxing experience. We have done the Drink Williamsburg Experience tour in  November of last year and had such a great time we sought to do it with this company in Richmond. BIG MISTAKE. THIS COMPANY IS DISMISSIVE, UNPROFESSIONAL AND SHOULD NOT BE LICENSED. DO NOT WASTE YOUR HARD EARNED MONEY. read more

If I could give zero stars I would! No tours ("what's included- tours" it says in the confirmation email), no transportation (using Lyft due to covid no bus, group of 4 so we need two Lyfts since their max is 3 riders, only sends one Lyft so we walk), added $40 to my booking to tip the driver and guide instead of using cash day of (we had no driver nor guide, has not responded to emails or phone calls asking where this tip went), missed out on the 4th "guide's choice" brewery so one less brewery and still paid full price. It's cheaper to go to these places and buy your own flights since the drink Richmond experience was a terrible one and that's basically what we did anyway - sit in the breweries and drink - no experience whatsoever. Even more disappointing that no one has responded about this. Don't waste your money!! read more

It was the worst tour I've ever been on. What is advertised online to where you're going to go is not where you'll go at all. You are not on a bus they arrange lyfts to each stop. They don't give you the address of where you start so we showed up to the wrong location. The first two stops had no idea about the tour and it was a struggle to get our flights after speaking to numerous people. Waste of money do not book. read more

This is by far the most unprofessional business I have dealt with in a long time. I'm usually pretty laid back, but I feel the need to warn others about them. So prepare for a detailed review. We signed up for the Saturday afternoon 1:00 tour and paid online about a week ahead of time. The website and confirmation email said meet at Union Market in Church Hill, which is great because we can walk there and it's a fairly central/ downtown-ish location. Two days before the tour, they send an email indicating the pickup had been moved to Strangeways Brewery, which is 9 miles away in in the middle of an industrial park. Isn't the whole point of a bus drinking tour to avoid having to designate a driver? My man, who had purchased the tickets, messages Drink Richmond to say that is not going to work for us and we will gladly take a refund. There followed several exchanges, one of which involved the Drink Richmond staff telling him not to "stress out" (unprofessional) and then asserting that they we just asking to see if a change in pickup location would be ok. The email was not worded as if it was a question. Then they send an email to all the riders stating essentially "this one guy complained, so we are switching back to the original location" (also unprofessional). We get to the market on time and there is no sign of a bus. No new emails. No calls. We meet other riders who are confused and frustrated. They had gone to Strangeways, but told there was no pick up there so came to Union. After waiting 20 minutes in the cold. I called the Drink Richmond number to confirm and the staff said he'd call the driver to check and call me back. He didn't call me back (unprofessional). 15 minutes later I call him again and am told the bus is 5 minutes away. The bus does finally show and there are two folks they picked up from Strangeways already on the bus. Clearly everyone was confused. We also found out later that couple had booked the Friday tour and had actually been called last minute to reschedule them, so they were pretty frustrated as well. The driver was really nice and helpful. He indicated he was actually called in to work his day off on a route he doesn't usually work; he does the Williamsburg runs. Stop #1. James River Distillery. Good tour. Good tasting. Well worth the stop. We are happy again. Then we are informed that the remainder of the stops had been changed and I was frustrated again. The website listed the different itineraries that they rotate through during the week and we chose that particular one because they did not go to a cidery, but most of them do. We were supposed to go to Hardywood, then to Cirroc Vodka. Instead... Stop #2. Blue Bee Cidery. As above, I'm not a cider fan. We got to try 3 samples. Then the staff took us out to the court yard and pointed at the different buildings and told us a little about their history. It was maybe 10-15 minutes to do the tasting and the "tour". We go out to the bus and the driver is gone... he was told he got his lunch break then because we would be on an hour long tour. Stop #3. Stone Brewing. I love Stone and live nearby. In fact we had just been there the previous weekend. That's why we chose the tour that we choose... to go to new/ interesting places... that didn't happen. Stone gives us all four decent pours of their IPAs, but no explanation of the beers, how they are made, nothing... and no tour at all. Over all. This tour was in no way worth 60 bucks. The staff are unprofessional and disorganized. You can't even count on getting what you signed up for. I wish we would have just Ubered around town ourselves. read more

Me and my boyfriend had a great time on this tour. We went with another group which ended up being awesome because of how friendly and inviting they were! The driver was entertaining and funny as well. Each of the stops was unique and the drinks were great. They were also clean, something I had been worried about prior to the trip. read more

If I could I would give it a zero. My group of 8 and I came for a bachelorette party. We also had another group that came a long with us. Our experience was horrible. Not only was the AC on the vehicle out but the driver kept reassuring that it will work. The driver was not giving me the phone number to talk to an actual person. Again, I asked Kenosha the driver please call the owner on your phone. I called the number that was printed on the van. No real person to speak to. She was on the phone with the owner but didn't hand over the phone for over 5mins. Finally, I spoke to him. He starts off rude, literally said to me , "please step aside outside to talk to me so that you're not affecting the other groups experienec, and no I will not provide you a discount." I am beyond baffle on how he spoke to me and said those words. He was very rude. I DO NOT RECOMMEND. This is so unprofessional. It's unforunate that I had to celebrate my bachelorette party in this condition. It's 95 degrees out and he expects us to sit and bake in the van. read more

What a great time for my husband's birthday. Ian was wonderful driver and guide. We enjoyed the variety of our stops. The bus was comfortable and spacious. We were given plenty of time to sample and enjoy the atmosphere of each brewery/distillery. Highly recommend it for locals and out of town guests. read more

We booked this tour for 8 people for a friend's celebration. The bus arrived on time; however, instead of AC, it was blowing hot air. We complained to our bus driver who was lovely and called her supervisor who stated the AC was "fine" and it just took time to cool. We drove 15m in 87F weather with no AC to our first brewery and were again reassured the AC would work. Once our first tour was over, we hopped back on the hot bus with no change. At this time, we called the supervisor who was extremely rude, offered no help and no refund for our inconvenience. People in the tour were getting car sick due to the heat and overall ruined the experience of our friend's one time bachelorette experience. Terrible customer service!!! Disappointed and certainly expected more from this business which proved to be very unprofessional. Cannot recommend. read more

WOW, what a grand tour. We got to go to three genuinely distinct locations where we learned about the process of brewing and distilling. Every site​ we went to was very different, which I enjoyed because sometimes the brewery tours can be similar. You get a fantastic selection of both full-sized cocktails and sample size "flights" Great experience. A perfect afternoon. They even let you play your own Spotify on the bus! read more

We had such an amazing time on the Drink Richmond tour bus. It included three tours and tastings of local distilleries and breweries. What made this tour bus unique was it had inward facing seats which allowed us to get to know the other people on the tour. Our Drink Richmond guide was also amazing. When the tour was over we went out with all the people we met on the bus to a great restaurant and bar which was suggested by our tour guide. What a great day! read more