PLEASE READ: I called this place a few weeks ago and asked them about a specific kind of paint…read more One of the representatives told me they don't have that, but they remembered my specifications. After 20 minutes my phone rings unexpectedly and it is the same representative calling me back to tell me exactly what I needed to get! Recommended the brand, the store I should get it from etc. I have never seen anything like this before. He knew I wouldn't be spending money in their store, but STILL took the time to research and then call back to help me out... this is what exceptional customer service looks like! I ended up using the recommended product and it was a wonderful choice. I had to call back and thank them for it and the least I could do is to leave this review for everyone else to know the level of customer support that you get from this place. Highly recommended to say the least!

From the owner: paint wallpaper & window shadesread more

This store is close to home and there's always a helpful staff on hand. Prices are reasonable. And…read moreI'm never in the store for more than 10 minutes or so. Very quick shopping. It's much more pleasant shopping here than going to one of the larger hardware stores.

About the only thing they don't have in this store is the classic "If we don't have it, you don't…read moreneed it" sign. And maybe they have one of those, but just can't find a place to display it. As neighborhood hardware stores go, this place is the genuine article. They have a wide range of fasteners (sold by the piece, not in poly-bags!), plumbing and electrical items appropriate to the kinds of houses found in the neighborhood, lawn and garden supplies, cleaning supplies, paint and -- most of all -- a very friendly, helpful and knowledgeable staff. (Ooops, I almost forgot to mention a handsome and somewhat aloof Maine coon cat named "Hershey" who protects the lawn and bird seed from mice and provides the store with senior management.) I've been involved in construction and renovation work for many years, and this kind of hardware store is getting difficult to find. ( I was working with a carpenter installing a huge Andersen bay window which is supported by internal wire cables. Atlas True Value had large turnbuckles, 10" through bolts and wire rope clamps all in stock. ) As might be expected, they're a little bit more expensive than the big-box Lowes and Home Depot, but I frequently find they're more economical because I can get first-quality items in the quantity I need and I don't have to spend the time and gas money to go miles when I need something. My only complaint is that they shorten their business hours during the summer months and close a little earlier on Sundays.

Very friendly and knowledgeable. They can help with finding tools, supplies and materials, or even…read morejust knowing what that thing you're looking for is called!

I been visiting your store for around 10 years, always it's good to shop there…read more it's the place to find good brands, things nowhere else have it Very gentle people Thanks for be there.

Great store- began going there as a kid, with my Dad more than 55 yrs ago and it still is the best…read morearound for personalized -courteous sales of needed hardware supplies, advice and ideas.

Every time I come here I swear off going to the depot or lowes ever again. I like this place…read morebecause it reminds me of what hardware stores should be. They have *everything* honestly their stock and selection is on par with the big boxers. The guy in the shop told me they have over 300,000 individual items. They are also super nice. You basically walk in and are immediately asked "how can I help you" how great is that - they bring you right to the item every time. Service couldn't be better. The only downside to this place is their hours.They close at 5pm - cant go after work and they are closed sunday - which is 50% of the week available to me for doing home repairs etc. The short of it is that this place is an awesome hardware store and I much prefer supporting them over the big chains.

Felt compelled to leave this store a review. First stopped…read morein mid 2017 and told myself "NEVER AGAIN"! Employees there are incredibly SLOW (painfully slow) and have zero knowledge in the painting field. I reluctantly stopped in today as I'm working close by and I'm shocked that this place made any adjustments w staffing. Both times I stopped in w/ a custom color that I needed them to match and BOTH times I was there for 40mins +..... Mind you that I was the ONLY person there! Super slow staff, poorly trained and zero hustle.... The same can't be said for other locations. This is location specific only.

Excellent staff, products by far better than any other paint company I've shopped with. And if you…read morelook online first you can always find out when there's a sale!

Absolutely love this store. This place is my go-to for everything I need around the house. It's a…read moresmall space but they pack a ton in -- I've found drain covers, toothpicks, doggy bags, etc. It's wild. They have a paint selection as well which is crazy -- they are very efficient with the layout. This store stands out over other shops in the area for two reasons: the staff are super helpful, and the items are priced incredibly fairly. The staff is always eager to help and I have never had a negative experience. I get items here for half or less of what they'd cost at other home stores on the street. I would definitely recommend this location to anybody in JP.

Helpful my dinging a certain product Gave me a close…read morefacsimile Attentive to a few customers at the same time Good variety of products

What a PRECIOUS GEM of a neighborhood hardware store! I live in nearby Milton and had no idea this…read moreexisted! They come over to you to ask you if you need anything (unlike big box hardware stores, where you have to track somebody down). The gentleman who helped me genuinely knew what was the best thing for what I needed, and help me find it. He carried it to the cash register for me, and helped me to my car! True customer service, true family values! The store is clean, the parking lot is nice! And it's so easy inconvenient to get to for me in Milton!

The customer service here is BEYOND! I was searching for a very specific size screw to attach…read morepulls to dresser drawers and they took their time to find exactly what I needed. While they were working hard trying to find the right size screw, I looked around the store. I was asked about 5 times if I needed help or if I was looking for anything in particular. Thank you all so much! I am impressed and look forward to coming back! **Side note, the nice guy working at True Value in South Boston sent me to you all after he realized he didn't have what I needed. :)