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    Drivers Choice

    1.1 (7 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

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    CarMax

    CarMax

    3.0
    (67 reviews)

    I had a vehicle that I was barely driving. Roughly 3,000 miles a year on it while paying $500 a…read moremonth plus insurance. Clearly, I didn't need a car and it didn't make sense to keep paying for something that just sits in the driveway. We decided to sell it. I had read some reviews online that made me nervous. However, I didn't want to deal with selling it ourselves. I also didn't want to trade it in since I don't need a car. The process was easy. We made more than 10k over the pay off amount. They handled all the paperwork and it was mostly stress free. I would have given this a 5-star rating but the waiting around was ridiculous. I don't understand why it took nearly 3 hours to sell a car. It took them 30 minutes just to get the final paperwork together. The employees were friendly and polite. They seemed to really enjoy working together. I'm not sure if I'd ever buy a car from them but if you are in the market for a car or to sell one? Check them out.

    I purchased a vehicle through CarMax and used one of their partnered finance companies…read more Unfortunately, my vehicle was later involved in a not-at-fault accident and was declared a total loss. While insurance paid the lender, the remaining balance was not fully covered by GAP, and interest has continued to accrue. I am also incurring out-of-pocket rental expenses while this situation remains unresolved. I've found the process between CarMax, the finance company, and GAP to be extremely frustrating, with little guidance or assistance during a financially stressful time. As a customer, I expected better coordination and support given that these partners work together. I'm sharing this to encourage improved communication and accountability for customers who experience a total loss through no fault of their own.

    Enterprise Car Sales

    Enterprise Car Sales

    2.1
    (9 reviews)

    My husband and I worked with Montrell! He was knowledgeable on the cars and helped us find the best…read morefit. He was patient and understanding while we debated about our final decision. Montrell's customer service was top tier and he did not pressure us into anything that we did not need. Overall, I would recommend his services when seeking a new vechile. Thanks so much!

    I strongly urge you to stay far away from Enterprise Car Sales of Newport News, VA on J. Clyde…read moreMorris Blvd. When I tell you they are by far the WORST dealership in the country, I mean it. As a military family, we've bought cars in Dayton, OH while stationed at WPAFB; Los Angeles, while stationed at LAAFB; Louisville, while stationed at Fort Knox; Jacksonville, FL while stationed at JAX; Baltimore, while stationed at FGGM; and Boston, while stationed at Hanscom AFB. Most recently, as a college graduation gift, I bought a Nissan Sentra from Enterprise Car Sales in Newport News and it was the most horrific experience. They applied a $500 coupon when preparing the Sales Invoice, accepted a $10,000 down-payment and then removed the coupon when I showed up to pay the balance and pick-up the car. They charged me for title registration and tags, but have yet to process the title or tags - and it's been almost 2 months. They told me during the transaction that it's Virginia State Law to have insurance coverage on the vehicle before I can drive it off the lot, which is a complete lie. The store manager (Isaiah) and area manager (Mertito) have no concept of customer service, were clearly last in their class for Management Training, and as a result, Enterprise Rental Car has also lost a valuable customer. I emailed the Regional Manager to discuss the issue, and she didn't even have the courage or decency to write back. But it doesn't end there! Because the police have pulled me over twice for expired paper tags, I finally decided to ask Enterprise Car Sales in Ellicott City, MD to assist. The store manager Frank told me to my face that "we don't get involved with other dealership's problems". Way to go Enterprise! So, in case you're still not convinced, Enterprise Car Sales Newport News only gave me one key fob for a new car that I paid for in-full (no car loan), stating they only issue one key fob as standard practice. Again, as a family, we've bought over a dozen cars and have always gotten TWO KEYS. I visited Car Keys Express, a Costco vendor, to get a second key fob and he told me that the dealership was supposed to give me two keys, but Enterprise Car Sales is famous for not issuing two keys because they have a side deal with a key replacement company, that charges $500 per key fob! Now if that doesn't convince you if how crooked, unprofessional, and downright dirty Enterprise Car Sales is - then nothing will.

    Casey Volkswagen

    Casey Volkswagen

    1.8
    (52 reviews)

    Years ago, I bought my Volkswagen across the water over in Chesapeake and needed to work done to…read moreit. It was a 2000 beetle and I had the worst experience ever with Casey. They were taking forever to replace the swaybar on my beetle and gave me a loaner car that got stuck in park . I told him to go ahead and just bring my beetle to me when they did the passenger seat was not bolted down and when I asked why it wasn't, they said because you told us to bring the car to you!! Common sense would've told them they should bolt the seat down first before they brought my car back .

    I purchased my 2017 VW Jetta from Casey VW Newport News at the end of December 2017. Had done a lot…read moreof research on many models. Saw a commercial for Casey VW in December 1.9 interest rate and free inspection and oil change for life purchased car took it in for the 1st oil change and they wanted to charge me. Finally after speaking and getting it approved through service manager I have been receiving oil changes and inspections free. Of course every time I take the car they up sell on service needed. I have always accepted and appreciated. Today I took car for oil change and inspection and was advised NEW CEO. NO LONGER HONORING. WTH? I love my VW but for this to happen is not correct and false advertising. How do you just take that away? I will be calling service manager and whoever else. I was going to buy another and have referred several friends. Not any more unless this is made right!

    Wholesale Direct Auto Sales

    Wholesale Direct Auto Sales

    1.0
    (1 review)

    I saw a car for sale on Cars.com that was being sold by this dealership. I contacted them, and I…read moregot the usual, tacky pitch: "...would you like to schedule a time to stop by for a good test drive?" In the very next email, I got, "Will you have some time this week to stop by and take the car for a spin?" There was a discrepancy about the price and in my reply, I asked him to clarify what the price was, which he did, and then I asked him, "Haven't you ever sold a car to someone sight unseen?" I got back what I consider to be a snotty, condescending reply, that said, "And no sir.. I would not sell a 14 year old car to someone sight unseen. It's a very inexpensive car with very low mileage - it will sell quickly." (According to the Carfax, the first owner owned the car for eight years, and the second owner owned the car for five years, and the odometer reading was only 26,100 miles). Michael Dye was the person I was communicating with. As a customer, regardless, of where I am geographically located, when a salesman tells me to "jump" I turn and walk. And that's what I did. Every car I've purchased for 25 years was done either through the Internet or over the telephone and I never had any problem with any dealer in accomplishing that, nor did I ever have any problems with the various cars that I purchased that way. But Mike Dye summarily dismissed me like I was not a serious buyer. He lost a sale. In all good conscience, I could never recommend anybody who would treat a serious customer the way Mike Dye treated me.

    Drivers Choice - carbuyers - Updated July 2026

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