Great place to look for a car. Carl was a great salesman. He was very informative and…read moreknowledgeable. We did not feel any pressure in making a decision before we were ready. He understood what we were looking for in a car and helped steer us in the right direction. We test drove a few different cars before deciding. Would recommend this dealership and definitely ask for Carl.

BLUF: Predatory APRs, unreasonable retaining of deposits, good sales associates, ineffective…read moremanagement. It disappoints me greatly to have to make this review. My experience here drives me to warn any potential customers to be extremely cautious if not avoid entirely. I spent a great deal of time researching what my family needed in a new vehicle, and we eventually landed on a Grand Highlander. We found the specs we wanted at Pearson, but the vehicle was still being built. We were asked to make a $500 deposit and wait an unknown amount of time. After about 2 months, our vehicle was ready, and we made an appointment to pick it up. Before picking up, however, we discussed financing, and Toyota was only willing to consider an APR about 2% higher than other market leaders as well as outside financing, which we already had approved just in case. The catch was that Toyota pulled their military incentive as a penalty for using outside financing. After discussing the key points of the terms I decided not to enter into a contract I find predatory and mildly insulting to which the management basically thumbed their noses and said they'd be able to sell it anyway and keep my deposit. Do not do business with Pearson toyota if it can be avoided. They are aware the current market favors the dealer and they, unfortunately, have chosen to take advantage of potential customers.

Ever since I bought my Nissan Sentra in 2024, I've always had appointments here at the dealership…read more My car for the most part was taken care of with no major issues. Recently, I had oil changes and my State Inspection. Let's see how everything went. For most recent appointments, I went online and reserved dates with no hiccups. Easy peasy. Each appointment went fine with no problems. They would always have suggestions on car upkeep which are very pricey, but for the most part, I declined. Standard procedure everytime I had service. The issue I have with the dealership is how they handled my tires. For every 3,000-5,000 miles, it's suggested to have tire rotations so that the treads are even on each one. Keep in mind, I purchased the car in July 2024. Every time I scheduled for an oil change, they never brought up adding tire rotations. I work in Portsmouth so the drive will wear out the treads, which happened to where I had to replace all 4 tires. Why they never did is anyone's guess. I am glad for my vehicle being serviced, but it's puzzling regarding tire rotation notices (or lack of). This will definitely have be wonder if I should schedule them elsewhere. To be continued....

I was little weary walking into another Nissian dealership after my last visit to one about 5 years…read moreago in Oklahoma. I know not everywhere is going to be the same. But, wow this visit was not far off from my last. So I am not sure what Nissian dealerships do in regards to training, but they are doing it all wrong. My husband and I are on the hunt for a third vehicle. We have an 18 year old commuter college student and have found ourselves in a pickle here and there. So we were waiting for December/January time frame to purchase a car. We have been researching cars for a little under a year. At the top of our list was the new Nissan 2025 Armada. We noticed they were offering 0% for Pathfinders. So we went over last week to test drive the pathfinders and an Armada if it was there. When we arrived, we parked and were greeted instantly by Asia. She was great. She had a beautiful black Armada SL available. So we took that for a spin. Both my husband and I loved it. We then took the pathfinder out and almost instantly I was not in love with it. There was nothing wrong with the car itself. It was too similar to my Hyundai Santa Fe. So we walked in to talk numbers about the Armada. That's when things seemed to change. We started talking numbers. Nothing was working for us. The payments were just going to be too high in the end. Could we afford it, yes absolutely. But we done want to have somethings that high that we can not enjoy life as well. They really were not budging. What rubbed me wrong is when Carlos the manager came up. He was trying to direct all his attention to my husband instead of both my husband and I. We both have jobs, we both pay bills. We work together as a team in our household. It is never him against me and vis versa. This happened at the other NIssian dealership. Then he asked my husband, "Well how much do you make? What do your bills look like?" Then joked, like yeah you don't have to tell me that. He wanted and did give my husband advice to pay his care note every two weeks. Sir. Kindly. No. We do not need advice like that. No matter how you make a payment it will always be the same in the end. There were a few more things said, we ended up walking out because we know we can go elsewhere. In the end of things I just wanted to be treated well when buying a car. It should never be like this. This is a fun and exciting time for some. Yes, we are spending a lot of money but, I do not want to roll out of the parking lot with my new car having negatives attached to it. Why is buying a car like this. We had a FANTASTIC experience at the Hyundia dealership. We are going shopping this weekend with our pre approval... that we had when we visited them, this weekend to many other dealerships. We are not pressed. We just want to be treated well and nice.

When I tell you, STAY AWAY, please STAY AWAY at all costs. Buy your dream car somewhere else and…read moreNEVER let the service department touch your vehicle. I have been a customer with Priority Chevy for nearly 10 years, and I used to love this dealership and the way they treated customers. However, the years have passed and the management and ownership has changed so much that the place is NOTHING like it used to be. I took my 2018 GMC Terrain in on Friday morning at 9:30 due to the AC compressor going out and the battery needing to be replaced. I bought the car with the AUL lifetime warranty, so all I'm required to pay is a $100 deductible for any repairs, but unfortunately the battery (special for auto-off vehicles) is not covered under that warranty. Nevertheless, they said they would start fixing the car and it would be ready no later than close of business on Monday. Monday came, and I heard nothing from the service advisor, so I called. Samantha told me that she was finishing up some paperwork and would hopefully be done within a couple of hours. 5pm came and my friend graciously offered to drive me to the dealership to pick up my car. On the way there, Samantha called and informed me that she couldn't release the vehicle to me today, because they were waiting on AUL to pay them for their portion of the repair. I tried to reason with her and demanded she call Matthew, the manager, to get this resolved. It's hard enough to go one day without a vehicle, but to go five days without one is near impossible for someone in my situation. Samantha informed me that Matthew told her to not release the vehicle to me until AUL pays their portion. When I asked to speak with him, he couldn't be bothered to answer his phone again. What kind of place is open until 6pm but doesn't have an authority figure available on-call? Mind you, I've done ALL my vehicles' maintenance and repairs with Priority, so they know I can be trusted as a customer to make sure they get paid. Additionally, they knew I was able to pay my $525 portion of the bill on the spot. Couldn't that have at least been a down payment on the bill? A guarantee at least? At this point I became very frustrated and shared some not-so-pleasant feelings with Samantha. She walked into the main dealership to speak to the general manager, she came back out with the same answer as I was told earlier. So, I walked into see the general manager myself. Again, some not-so-pleasant words were said, as he responded, "there's nothing I can do". I again returned to Samantha to see what else could be done and to demand, once again, to speak with Matthew. Surprise... he refused to answer his phone. At this point, I was so heated and angry I just had to leave, before things got out of hand. As a loyal customer, I can't believe this is how I'm treated. I've never owed them a debt, and I've never left there without paying them what they are owed. I've bought three cars from them, and I've sent numerous others to them for car sales. Literally, my best friend bought a $70,000, top-of-the-line Silverado from them because of my advice. On top of that, the service department is the only people who have ever touched that engine or anything under the hood. So, to say I was pissed... yeah I think most people would be in my situation. There is NO reason my car couldn't have been handed back over to me on Monday. Why make a loyal customer come back up to the store one day later JUST TO PAY!?!? Isn't the nearly $100,000 in vehicles I've bought from you enough? Why was the fact that I was able to pay the $525 on spot not enough for them to be able to hand over my keys with a simple gentleman's agreement? I don't care how nice Gil is or was when he sold me my vehicles, the rest of the dealership and its management are TERRIBLE and unwilling to work with long-standing customers like myself. From this day forward, I will do everything possible to AVOID going to this dealership for anything other than my lifetime oil changes and inspections. Heck, I may even try going to another Priority location just to avoid this place entirely. The fact that the managers were useless and unwilling to work with me and my situation is enough for me to NEVER go back here for another vehicle. So, stay away. Don't get a car from here. Don't get your car serviced here. The experience sucks and so does their treatment of customers.

I had filled out survey that they sent me and they said they would contact me but I never heard…read morefrom them so I'll share my experience here. I had made an appointment here for a state inspection and waited in customer lounge for 5 hours for it to be completed. I've never had to wait 5 hours for a state inspection before. By hour 3 or 4 I had received an email notice from here saying that I needed to pay $65 for a little lightbulb over my license plate or my car would fail the inspection. At this point I just wanted it to be over so I approved it. The next hour my phone dies and I go to the service office to let them know and the guy there asks his coworker for update on my car and she kinda starts talking like she's flustered and annoyed saying it's a state inspection and that's why it's taking so long. And I'm confused because I've been waiting patiently the whole time and I did not yell or have an attitude with anyone. But I just let them know my phone has died and I just need someone to come let me know when my car is finished. When my car was finished the guy did come get me and he did apologize for the bad experience which I appreciated. This was my first time here and I feel like they should work on having better communication with the customers. I understand things happen but it would have been better if the service office let customers waiting in the lounge know what's going on with the delays. Also maybe they could add a phone charging stand to customer lounge and maybe some free water bottles with their company logo idk just a thought. But they do offer free coffee though

Purchased a truck from their Yorktown location, David was helpful through whole process. Process…read morewas straightforward and didn't include the typical nonsense dealerships try to pull with showing you the out the door price with all the extras you never said you even wanted. Enjoyed the dealership so much recommended them to a mate and he also bought a truck from them the following week. Denver was his sales rep and he had nothing but great things to say about him.

DO NOT BUY A CAR FROM HERE - they sell lemon law cars and do not disclose it! A few years ago, I…read morebought my son a car before he went into the military from Auto Haus. They never disclosed in was a lemon law car. My son tried to sell it back to them before he went into TDY to Poland, and Auto Haus offered him such a low amount that it was an insult. They say it needed so many repairs and even over estimated the cost of repairs against their offer. Just complete not fair business people. Lack of integrity and transparency. In fact, I plan to work with the military JAG office to get them blacklisted.

Car buying should be a fun, exciting and memorable in a positive way. You never know what someone's…read morestory is. But, when the customers are buying a car they are buying something that will hold and create memories. Our first Hyundia was a 2017 Santa Fe that we bought while stationed in Oklahoma. That car holds many memories of road trips, military moves, the drive home from the adoption celebration of our two children and so much more. Last night we had nothing but the best at Southern Hyundia in Newport News. When we arrived we walked up. The goofy family of four that we are. As we approached the doors, Joel popped on out. He was as jolly as could be ready to help. Now I was already nervous walking in to start this process as we just had a negative experience at a different local dealership for a different brand 6 days prior. So I was slightly expecting the same service. Joel proved us wrong in just under a minute that he was here to help this family of four. He greeted us, introduced himself, then asked for all our names. He shook our hand including my children which is a major plus in my book. He heard our daughter's name and pronounced it correctly not once but twice. For whatever reason some have trouble with her name. He asked what we were looking at and we began the process. He provided us with a lot of information about Hyundia, what they offer, what comes with a purchase and so on. He knows his stuff. He showed us the palisades that we wanted to see. He explained all the trims he had. He not only spoke to my husband but me as well. That is a big deal to me. My husband and I work together not separate. We make decisions together. He was engaging with our children the whole time. Our test drive was fantastic. Simple and painless. We were able to test drive just us as a family of four. Joel stayed back and let us go to town. We were able to be comfortable and have candid conversations in the car while I drove around. When we got back we were ready to talk numbers, sign that dotted line many times and go home with our new family vehicle. Joel got our kiddos set up in the lounge with snacks, coffee and water... don't judge they are 13 and 18 LOL. He got my husband set up with a coffee and took care of me as well. We sat down and went through the process. We're were greeted a few times by different employees. It began to feel more like a business deal with family. I liked that the "numbers" were processed through in an open area behind a few glass windows. Made it feel more transparent. Once we talked numbers and settled on something we were set. We headed into Chris B.'s office. He was the money man. He got us all set up, was very thorough in his work. There was a video we had to watch and engage with. I personally had no problem with it. It made me more informed. Chris was professional and engaging the whole process. He made sure we were taking care of. When we negotiated a few times not once did he seem annoyed or irritated. He did his job, but was positive and respectful in all his approaches. Hyundia itself seems to care. We had the same top notch service in Oklahoma. Almost identical. We actually became friends with our sales associate so much so that I sent her a text once I was home about our new ride. She was excited for us. As we were going through the whole process I was looking for signs that this is what we should be doing. I've been doing that for a very long time. Last night was one sign after another. Without going into details, cliff note version... Maine, children, college, military, retired military, and much more. In the end we purchased a 2026 Hyundia Palisade Calligraphy Edition in creamy white. Now I shall go grab myself my emotional support water bottle, a blankie and sit on the couch... to read the manual to our new whip! I highly recommend Southern Hyundia in Newport News. If you go I hope you're blessed to work with Joel and Chris B.

My wife and I travel so why not a new car we live in pa…read more and we new are new car needed a oil change and tire rotation. Oil change would be do when we are going to see child in military so made appointment A week before going down talked to Larry and he told me he had A 1pm appointment and I agreed to the time. showed up 15 min before appointment and left car for oil and tire rotation came back 2hour later and car not done Larry gave me some bs line and I asked how much longer do I have to wait rob the other fool at the counter told me it would be before 5pm. Asked to talk to the service manager and he never took the time to talk to me sat there for another 15min and someone came out never said ho he was but got us out of there . Wife said it could have been a lot better but I say COULD`VE BEEN BETTER

I had an appointment for an oil change and state inspection…read more Stepped out of my car and was welcomed by Sirena my service consultant. She was courteous, friendly and efficient. She confirmed all of my information and assured me my Honda would be taken care of. I was on my way in just over an hour. I could not have been me pleased or satisfied with how well my service appointment was handled. Thanks Sirena for the excellent car care and customer service.

This will be my 3rd car purchase from Casey Honda since 2021. And I have to say I've always felt…read morelike I've been treated fairly and with good service. But this last time, my salesperson was Joseph Bolton. He is a very easygoing, no pressure salesperson. Answering any question you have. And giving very helpful information. Just an all-around great person. So if you are in the market for a Honda car or suv And you want a great buying experience. I highly recommend Joseph Bolton. Moving forward, he is my salesperson from here on out. Also, I would like to thank Rick, one of the sales managers, for working things out for me on a great deal.

This will be my 3rd car purchase from Casey Honda since 2021. And I have to say I've always felt…read morelike I've been treated fairly and with good service. But this last time, my salesperson was Joseph Bolton. He is a very easygoing, no pressure salesperson. Answering any question you have. And giving very helpful information. Just an all-around great person. So if you are in the market for a Honda car or suv And you want a great buying experience. I highly recommend Joseph Bolton. Moving forward, he is my salesperson from here on out. Also, I would like to thank Rick, one of the sales managers, for working things out for me on a great deal.

I bought a HRV 2022 and the whole experience was a nightmare. The communication of the whole…read moreprocess was a nightmare. When I did the test drive I wasn't shown the basic controls, I was left to figure it out on my own. The sales guy Rick honestly didn't do a good guy explaining the whole vehicle and it felt rush. Honestly if you aren't the person purchasing the vehicle then you are not part of the negotiations. They only gave me 350 for my car when I could easily sold my car for parts. My old car had new spark plugs and tires on the vehicle. The management team in my opinion isn't the greatest because getting answers from them is like pulling teeth. I work customer service for five years and if I had a customer looking for answers about certain things then I would contact them within a reasonable time frame instead of having contact me. I had to contact them and got nowhere. I recently found out there is a hole in the frame and it's not supposed to be there. Don't go there to purchase a vehicle.

I saw a car for sale on Cars.com that was being sold by this dealership. I contacted them, and I…read moregot the usual, tacky pitch: "...would you like to schedule a time to stop by for a good test drive?" In the very next email, I got, "Will you have some time this week to stop by and take the car for a spin?" There was a discrepancy about the price and in my reply, I asked him to clarify what the price was, which he did, and then I asked him, "Haven't you ever sold a car to someone sight unseen?" I got back what I consider to be a snotty, condescending reply, that said, "And no sir.. I would not sell a 14 year old car to someone sight unseen. It's a very inexpensive car with very low mileage - it will sell quickly." (According to the Carfax, the first owner owned the car for eight years, and the second owner owned the car for five years, and the odometer reading was only 26,100 miles). Michael Dye was the person I was communicating with. As a customer, regardless, of where I am geographically located, when a salesman tells me to "jump" I turn and walk. And that's what I did. Every car I've purchased for 25 years was done either through the Internet or over the telephone and I never had any problem with any dealer in accomplishing that, nor did I ever have any problems with the various cars that I purchased that way. But Mike Dye summarily dismissed me like I was not a serious buyer. He lost a sale. In all good conscience, I could never recommend anybody who would treat a serious customer the way Mike Dye treated me.