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    Southern Ford Newport News

    2.1 (8 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

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    Pep Boys

    Pep Boys

    2.4
    (67 reviews)

    The area manager contacted my wife and I at the beginning of this week and said it would be done…read moreTuesday. It was not. When I called Tuesday evening I was told Friday. This is supposedly an 8 to 10 hour repair. The area manager did take more money off the bill as a goodwill gesture. A friend had stopped in there on Wednesday and said it appeared that the technician wasn't there that day. I have used Pep Boys for all if my vehicle maintenance and repairs since 2016. Never again. Due to this debacle they will be losing roughly 6k per year from us.

    I scheduled an appointment on Sunday and even called ahead to ask about the best time to come in…read morebecause I needed to wait for my vehicle--I couldn't drop it off. They told me mornings were best, so I booked a Monday morning appointment and paid for the tires online in advance. On Monday, Pep Boys called and said the tires weren't there and asked me to reschedule for Tuesday at 11 AM. When I arrived Tuesday at 11, the front-desk lady told me they had already sold two of the tires I paid for and had to reorder them. She said the tires would arrive in about an hour... but I ended up waiting five hours in the shop. This was extremely frustrating and shows poor management and communication. If the tires I paid for were sold to someone else, and if new ones weren't going to be ready on time, they should have called me so I didn't have to drive 30 minutes and waste my entire day.

    CarMax

    CarMax

    3.0
    (68 reviews)

    I had a vehicle that I was barely driving. Roughly 3,000 miles a year on it while paying $500 a…read moremonth plus insurance. Clearly, I didn't need a car and it didn't make sense to keep paying for something that just sits in the driveway. We decided to sell it. I had read some reviews online that made me nervous. However, I didn't want to deal with selling it ourselves. I also didn't want to trade it in since I don't need a car. The process was easy. We made more than 10k over the pay off amount. They handled all the paperwork and it was mostly stress free. I would have given this a 5-star rating but the waiting around was ridiculous. I don't understand why it took nearly 3 hours to sell a car. It took them 30 minutes just to get the final paperwork together. The employees were friendly and polite. They seemed to really enjoy working together. I'm not sure if I'd ever buy a car from them but if you are in the market for a car or to sell one? Check them out.

    The worst ever! Trying to sell a 30,000 Suv and was ready to buy. After their 125 point bull crap…read moreinspection, and they said it passed, I went to look at it, and what I found was terrible!! All 4 tires had "Chunks" missing on everyone and the nack left rear rim had a 2" gash and chunk missing out of the rim, and the windshield had a whole close to the bottom. I asked if they would replace the tires since they were absolutely not safe, and the rim, and just fix the windshield. They said No. Outright bullcrap!!! They said it was acceptable, when it was clearly Not. As well, not neing picky, but I would have had to spend nearly $2000 dollars plus another 650 for trammy and differential oil change, as soon as I got it, on top of the overpriced sticker they already had on it. I walked out and would highly recommend to Not ever buy a vehicle from them. Liars and bs salesman and managers. I rate them a pure 0 out of 10!!! Dont buy from these people because they will absolutely rip you off!!!!

    Southern Ford Newport News - car_dealers - Updated August 2026

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