Ok- hear me out. No one likes to go deal with cars, licenses, etc. This time it was even more…read morecrowded than usual because of the Russian malware attack from last week. So- off I went to presumedly spend hours & hours waiting. Nope. There was a fantastic worker who was keeping everything/everyone in order. She made sure we had our paperwork in order so we weren't wasting our (and their) time but not having what we needed. Further, if people were there for 3 specific "regular" things & had their stuff in order, then those were put in a rapid line. It really kept everything going. I was beyond shocked that my entire visit was only about an hour. Now, do I look forward to renewing next year? Nope. But, I will be going to this branch!

Stopped by to get a lien release. Office was well organized and had 30+ people sorted within…read moreminutes of opening the doors. Jalen in particular was very helpful and personable. With his help I was in and out in about 25 minutes. This was Chick-Fil-A level service at a government office! Well done!

Very quick service and everyone was extremely pleasant to work with. We had to use the downtown…read morebranch because we were registering out of state vehicles. Will definitely use the downtown branch in the future.

Not a bad location. If I don't renew my tags online, I will typically visit one of the suburban…read morelocations to avoid any crowds, and downtown. I had to visit this location twice over the winter. First visit: To have something corrected on our marriage license since the Middletown location made yet another mistake(the lady out there made a half-dozen mistakes on our license, five of which we caught when we were there). This was a simple in-out. The lady told us we could've waited until we filed it to have them correct(white it out)/to save us a trip, but I didn't want to wait(a-n-x-i-e-t-y about such things). Second visit: A return to drop off and file the marriage. Again.. a simple in-out during a snowy time in the city. We went ahead and paid for 2 certified copies. Both times were great. The employees were nice, helpful, and talkative(without doing too much). Parking seems to be easier downtown now... they have signs posted around for street parking so you can text a number and pay/reload your time. I like that. Every city should implement it. The building is also an old courthouse, so it has that historical flair. Good visit. If I ever need to go in for tag renewal, I wouldn't hesitate to use the downtown branch again.

I'm starting this review with patience…read more You may ask why? It is needed because of Covid19 the clerks offices has been inundated by this unprecedented virus. I had visited two different offices and found long lines. As it turns out each office is running on skeleton crews. I was thankful they were able to be open. As we stood outside in single file with 20 people before me, we were periodically explained by employees under CoVid protocol the Staff of only two on duty can only allow two customers inside at one time. To help speed the line we were given information to have ready and if anyone didn't have all needed documents one was saved the loss time. Once my turn came, I found the employees to be helpful and courteous. My renewal was easy and faster than expected. " Patience is what is needed in thees difficult times ", Plenty of lot parking No facilities available Revised hours due to CoVid.

Having lived in a few different states. I've had my fair share of dealing with the DMV and county…read moreclerk, this is one of the only states where people are actually nice, patient and know what they are doing. Entire staff here is super friendly and very helpful. I had to deal with my stupid bank taking almost 6 months to send me my title (moved from Nevada to here and it's a whole mess of title holding state vs non title holding state) Each employee that helped me with out of state vehicle transfers took 30 minutes or less from start to finish with transferring title and handing me plates.

Correct times not listed on website. This location opens at 8:30am. Easy parking and efficient…read morestaff.

Apparently they have different rules for different people. Depending on who is working will…read moredepend on if certain rules are followed or not and if you will get help or not. Gross incompetence of the employees. They have to ask for help constantly. Wait times are atrocious. Do yourself a favor and avoid this location.

I went to the Westport location to renew my auto registration…read more I took a number as I entered the office, but soon figured out that it had no significance because they were calling people at random. When I asked to speak with a manager to understand what was going on, a manager named Justin wouldn't even answer my question and instead came out and made about how everyone was supposed to be separated into two groups and sitting in different areas. No sign! He was rude, condescending, and treated everyone in that room like a child that had misbehaved. I've been going to that office for years and that's the worst experience I've ever had! He was a complete jerk and had no business working there...

This wasn't quick and easy process. Thanks to their help. I switched a car title from out of state…read moreand was able to have everything processed and completed by the end of my trip. Perfect.

I had to title a vehicle in Ky. from out of state. The Supervisor at the Dixie and Upper Hunters…read morelocation was very arrogant and didn't listen. Instead she talked over me. I went out of my way to explain exactly what I needed. She told me it had to be inspected first by the sherriff. I took it to the sherriff location and he said it had to be titled before he could inspect it. He was upset at me because I was doing what I was told. This location is mismanaged and is in dire need of qualified management. If Bobbie Holsclaw can't manage the location better than this, it's time to vote her out of office.

I visited today to transfer my driver's license after moving from another state. Unfortunately, the…read moreoverall experience was very disappointing. The office felt unwelcoming and poorly managed. I understand that employees may be busy and dealing with a high volume of customers, but basic courtesy goes a long way. No one greeted me, smiled, or made any effort to create a positive customer-service experience. I asked to speak with a supervisor, but none was available. I then asked for the assistant supervisor and was told they were also unavailable. This office would benefit greatly from stronger leadership, improved staff training, and a greater focus on professionalism and customer service. A simple greeting, respectful communication, and a welcoming attitude cost nothing but can make a major difference.

From the owner: Upgrade to a REAL ID or renew a standard credential by visiting a Driver Licensing Regional Office,…read moreopen to any Kentucky resident. Appointments are highly suggested, as limited space for walk-ins differs from site to site. Visit our website to schedule an appointment. For information on written and driver testing in Kentucky, please visit the Kentucky State Police's Driver Testing site.

I recently visited this Driver Licensing Regional Office to assist some family members as a…read moretranslator while they renewed their driver's license. Overall, my experience was mixed. The reception staff were friendly and helpful, and the security officers were professional and respectful. Our first family member was assisted at Window #3, where the representative provided excellent customer service. She was polite, professional, and made the process smooth. 5/5 Our secund family member was directed by reception to Window #5. Unfortunately, the experience there was very disappointing. The representative immediately asked whether we were US citizens or had Green Cards. I explained that we are legally in the United States, are waiting for our Green Cards, and have valid work authorization. She then stated that she could not assist us because we were not US citizens or permanent residents. Her attitude was dismissive and unprofessional. Employees who serve the public should treat everyone with respect, regardless of their immigration status, especially when the individuals are legally present in the country. Professionalism, courtesy, and respect should be provided to every customer. The older female employee treated us feel discriminated against because of our status. 0/5 After the interaction, our second family member completed the entire process at Window #3, where the representative once again provided excellent service and handled everything professionally and respectfully. 5/5 I also updated the address on my own driver's license. The receptionist kindly explained that could complete the change, and I was then assisted at Window # 1. The representative there was friendly, respectful, and very professional. The process was quick and efficient. 5/5. I hope management recognizes employees who provide outstanding customer service, like those Window #1 and #3, and also addresses situation where customers are treated disrespectfully. Every person who visits the DMV deserves to be treated with professionalism and respect.

There's no sense of urgency to be honest.... Very antiquated in the ways of moving the lines and…read moremaking sure most ppl are seen... some ppl have been here since 7:30 and didn't get any help till maybe 1 ... that's crazy