I was helped by Brad. He was very knowledgeable about the condition of my tires. He gave me 3…read moreoptions of tire grades with pricing & warranties. Always been pleased with Big O service while I wait.

Excellent service, friendly employees. as a female going in for service they have NEVER tried to…read moretake advantage of my inexperience AND have actually made sure that I am aware of existing warranties and costs. They have always done right by me so I will continue to go with them

I found a car shop here in New Albany, Indiana called Kaiser Tire Pros through Google Maps, and the…read morepositive reviews caught my attention. I initially planned to stop by just to get a quote for four tires and a wheel alignment. After speaking with the gentleman name Carl at the front desk, I immediately felt at ease. What began as a simple inquiry turned into a genuinely reassuring experience. The professionalism, respect, and care I received went beyond my expectations. As a disabled veteran, I'm often cautious and guarded when dealing with businesses, but this shop made me feel safe and respected. Because of that, I feel confident saying this will be my go-to shop moving forward. Thank you for the honesty, patience, and service you showed--it truly mattered.

Carl and his crew are awesome. We had tires put on 2 different vehicles. They have never rode so…read moresmooth. Great value and they also check the vehicle and let you know what might need to be replaced without being pushy like other garages. Going to take my truck and my sister's car to get tires put on also. Highly recommend them.

Joe and his team are thorough, precise, and willing to work with you on what repairs you need. I…read morewill be taking my vehicles there from now on!

A response is always appreciated. The bottom line is that there'd been no excuse to be so rude…read moretowards me and what you wrote could easily have been relayed on the phone when I'd called to schedule the repair. (If you have no reception/waiting area, then I question why there were several chairs, a table and tv in the space along with another customer waiting at the time of my visit.) As far as my expectations, as a customer, I should be treated with common courtesy.

Good people, knowledgeable, fair pricing…read more Good people, knowledgeable, fair pricing Good people, knowledgeable, fair pricing Good people, knowledgeable, fair pricing

I've been coming here for years for all auto services, big to small. I have always received quality…read moreservice at a very fair price. But what has really impressed me is their honesty. Unlike other mechanics, I've had them talk me out of unneeded work and refer me to specialists rather than throwing parts and labor at a problem they couldn't fix. Because of this I have recommended them to anyone I know who needs an honest mechanic to work on their car, and I wouldn't take my cars anywhere else.

Great service and lowest price for my SUV. I'll use them again!…read more ........................ ........................ ........................

They need to treat their customers -- particularly Female, with dignity, integrity and…read moreconsideration -- like they really want our business!! While having my tires rotated and balanced, I made a request for them to "check the TOP Left Taillight on the Driver's side." That was the Only One that appeared to be our‼ When they Finished with my car, I was informed "all three (3) rear lights needed replacing" -- which they performed without my consent! The Absolutely Despicable issue is that I was charged $23 each -- the bulbs were $3 apiece PLUS $20 Service Charge per bulb‼ The housing had already been removed and to dislodge the burnt out light and Install the replacement at Individual Charges of $20 each is downright Unscrupulous‼

Set appointment with Mark to have muffler installed. Dropped truck off at 8:00 am and said I would…read morebe back at 6:00 pm that day to pick it up. When I arrived, nothing had been done. Butch informed me that he couldn't do the job because he needed to add a piece of pipe and did not have a welder. In fact, Butch told me to take the truck to a competitor to have the work done. I asked why nobody called me earlier and he said I needed to as Mark, the manager. Mark was already gone, and the store didn't close until 7:00. This was a surprise for my son who was finally returning home after being gone for some time.

Set appointment for a muffler to be installed with the manager Mark. Dropped off the truck at 8:30…read moreand said I would be back at 6:00 pm to pick it up. When I arrived nothing at all had been done. Mark was gone and store was locked, even though closing time is 7:00 pm. Butch opened the door and informed me that he did not do any work because he would need to weld a piece of pipe, and he didn't have a welder. Told me to take it to a different business. Nobody called me during the day to let me know they couldn't do the job. In fact, this was a surprise for my son who was returning home. Tried calling Monro to explain what happened only to be hung up repeatedly. Just be warned, if you take your vehicle there you might not be happy.

I've been a client of Mike Smith Firestone for decades, and one thing stays true - service is their…read morebusiness and they take pride in it. He fit me in yesterday to install a new battery in my old vehicle with a very dead ten year old battery. Unfortunately, I had an accident in my driveway, while climbing into the cab of the insurance company provided tow truck. Fell up the metal grate steps and gashed my leg. It seemed like a minor scrape, so we continued to Mike's. The damage was a bit worse than a mere scrape, so I asked Mandy, Mike's office person, if she had a bandaid. She took one look and got out the big first aid kit. She cleaned and bandaged the wound and urged me to visit urgent care on my way home. That is service far above the expected, and just shows the caliber of people associated with Mike Smith Firestone. Mike has even fit in emergency service on the car of a friend who was visiting from another state, making her car safe to drive home. Many years ago my car was leaking oil in the parking lot at work after an early morning oil change. Mike himself drove to my place of work and fixed it on the spot. I highly recommend Mike Smith Firestone. Though I did buy my new tires there, they are much more than tires.

Mike Smith and his crew - especially Joe - did a fantastic job on my two vehicles that had AC…read moretrouble. Both cars were back on the road within 24 hours with ice cold air ! Can't recommend them enough !