They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

This is the second time that this dealership has come to my rescue. I carelessly did not publicly…read morethank them the first time, though I certainly should have--I meant to. I just kept putting it off. But they took care of several things on my car and even found, on the computer that one of the problems was still covered by insurance! Imagine my surprise that I was not charged for it! This time it was new tires and new brakes. Both times they treated me and my son with such personal service.Charlene Newton is the wonderful lady who constantly told us what was needed and answered all questions. The personal service was impeccable--and appreciated. We definitely will be back if needed.

We had our car in for a check engine light that said transmission control module after 3 weeks and…read more$2200 dollars they said it was fixed when we picked it up The engine light was still on we reported it to them they said drive it for a couple of days we drove it for a week and a half light was on the whole time we took it back After 4 days they sent us an email stating it now needs an alternator for $1500 more Without even fixing the original problem that we paid for the light is still on with the same code We brought it here thinking the dealership should know the most about the car being a Chevy Were we wrong so after paying $2200 to fix a problem the problem is not even fixed They never offered us a courtesy car when they had our car over 3 weeks I would give them no stars if possible Do not use their service depa

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

This is a phenomenal family business. My father myself and…read moremy children who are all grown all of our vehicles come from x-way reliable dependable honest fair price and they go above and beyond for their customers

This review is for X Way Auto Sales located at 7700 W. 15th Ave. Phone number matches the one…read morelisted on Yelp. Be careful when considering X-Way Auto Sales SUMMARY: Don't go here unless you are prepared to take the car to a mechanic first. Difficult communication. I don't think they are trustworthy and honest. Either they don't know much about cars or they are liars. Fits all the stereotypes of used car dealers. I won't return unless they make it right...Read on. DETAILS: I purchased a used car from this establishment for my daughter. I drove a long way after finding the car I thought I wanted online. It was reasonably priced with low miles compared to others I found. Due to the distance, I tried to get as much information as I could prior to making the drive. This should have been my first clue as communication was difficult, even for me a potential customer. When I was finally able to get a hold of someone, the conversations felt like I was a burden and they were always brief. I finally pulled enough information from them to feel somewhat comfortable about it. He said that they test drive them, put them up on a hoist and fix anything they find wrong with them. This particular car received new brakes and tires I was told. In the price point we were in, I did expect some if not many cosmetic issues due to the relatively low miles. We finally agreed to a price on the phone, so I drove down about 2 hours with my wife and daughter to seal the deal. We arrived took it for a test drive and noted that there was a definite shifting issue. I tossed the keys on the desk and said I can't take this car it has a bad transmission. The salesman went into spin mode to assure us it had been sitting and should be fine and sent us for a second test drive with his associate. It didn't seem to have quite as much issue on this drive. Considering the long drive and the lack of other prospects for this make and model I didn't want to go home empty handed, so I relented and agreed to purchase it. Well, after driving it off the lot the shifting problems returned as if by magic. It was a champ on the highway. Nice ride once it got past the bad shifts. So, we kept driving. But, it was obvious there was a transmission issue that was not self-correcting. We brought the car into two transmission shops that week and both places indicated the transmission needed to be repaired or replaced. I called the dealer back to let him know. At first, he seemed like he was actually going to be helpful. He talked to 'his' transmission guy and promised he would help us with the repair. Again, the communication was difficult, but had a lengthy conversation about 3 weeks after the purchase about an action plan. He later said he would send a check to help pay for the repair. It wouldn't be enough to cover it, but to me it was sufficient to put the issue to rest. Well, it has been over a month since he promised the check. So, I assume he was lying to me all the time and just stringing me along. If they come through, I will amend this review. But, I am not going to hold my breath. So, I would be VERY careful buying from these guys. In fact, I would avoid them all together, unless they have something you just can't find anywhere else. And absolutely be ready to bring the car to a mechanic to look it over first. This dealership is an example of why you should take the car to a mechanic before purchase. I do not believe these guys will disclose all the issues. You will have to find them for yourselves. And you will have to repair them yourself.

You can try to block me from other platforms so people don't know the truth about you. SCAM!!! DO…read moreNOT trust this dealership DO NOT purchase from this place. We purchased a 2022 Jeep that we knew was in an accident. They said they fixed it and provided paperwork. But the Jeep needed a whole new front Axel Assembly. Oops guess you forgot to notify the buyer or fix that part of the jeep. I'll send pictures once the shop gets back to me. We had a full overview done on the vehicle by a local mechanic and should have taken it to a place that specialized in suspensions, axels and differentials from the beginning. We now have to start legal action against them.

I would NOT recommend this dealership to anyone…read more From the start, the experience felt dishonest and unprofessional. The vehicle was not accurately represented, and several issues were either downplayed or completely ignored during the sales process. Once the paperwork was signed, communication basically disappeared and getting any help or accountability became a hassle. The staff were more focused on closing the deal than making sure the customer was taken care of. Promises made during the sale were suddenly "misunderstandings," and follow-up support was extremely poor. Buying a car should be straightforward -- instead, this turned into a frustrating experience that cost me time, money, and trust. If you're considering buying from here, do yourself a favor and get EVERYTHING in writing, inspect the vehicle thoroughly, and be prepared for zero support after the sale. Plenty of other dealerships actually value customers. I wish I had gone to one of them instead.

Everything went well I came in and let with a vehicle and they were very professionalread more

Jeff was a great salesman. He is very knowledgeable about the cars and goes over all of the…read morefeatures.

They will over charge you for basic maintenance. Outsource else where. They said 1 tire would be…read more$375 to get replaced. Go to discount tire where all 4 tires can be replaced for that price. If it's outside of your warranty do not pay for it! Please go somewhere else because they will overcharge you.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

They got my parents a car my brother a car, mines unfortunately broke down a bit so wanted a new…read morecar, tm and his other co workers didn't stop helping us out till we left with one of there's car!! the best stop so far to look for a car

I would not recommend buying a a Vehicle from this place I purchased a 2020 Tusan from this…read moredealership made downpayment got insurance that smart buy recommended. Two weeks later told me to come back in to sign more paperwork.(which I did) as I'm waiting to sign whatever paperwork that was needed,they told me to come back tomorrow so that they can change the plate . By the time I got home my car was no longer by my house . I called the broker who I went through to get the vehicle and he informed me that they had repossessed it without any explanation. The broker talk to the owner the next day and he said it was a miscommunication but I did not get the car back.