This review is a continuation of the previous one I wrote about what happened on September 28,…read more2025, where they changed the oil of my car and forgot to secure the oil cap on the bottom and ruined my engine. My car is 2025 and had it for only 2 months and half. The first post was on Google. Today, December 3, I still have not received any response about my car. They had promised to have it ready by November 24. However, on November 25, I made a call that lasted almost an hour, during which I was put on hold and, in the end, they hung up on me and never returned my call. I am truly disappointed by the lack of attention and seriousness given to the situation, even though the issue was caused by them. Although they provided me with a rental car, it's not my own vehicle, and the communication has been poor. Additionally, my health is not good, and I cannot believe I am being treated this way. Esta reseña es una continuación de la última que hice sobre lo ocurrido el 28 de septiembre de 2025, lleve mi carro al cambio de aceite con ellos y no aseguraron la tapa debajo que daño por completo el motor. Mi carro es del 2025 llevaba 2 meses y medio con el. Hoy, 3 de diciembre, todavía no he recibido ninguna respuesta sobre mi carro. Me habían prometido que lo tendrían listo para el 24 de noviembre. Sin embargo, el 25 de noviembre hice una llamada de casi una hora, en la que estuve en espera y, al final, me colgaron y nunca recibí una devolución de llamada. Estoy verdaderamente decepcionada por la falta de atención y de importancia que le han dado a la situación, a pesar de que el problema fue causado por ellos. Aunque me proporcionaron un auto de reemplazo, no es mi propio vehículo y la comunicación ha sido deficiente. Además, mi salud no es buena y no puedo creer que me estén tratando de esta manera. El primer review esta en Google

I have been coming to this same location for 7 years and bought my most recent Kia sportage from…read morethis dealership. This last visit was the WORST experience I have had at this facility. Megan was rude, condescending and didn't even bother to tell what was wrong with my car until I asked. She just text message me and told me my car was done. I told her my car tire needed air. And I asked three separate times to make sure it was done and she reassured me that it was. I get in my car and the indicator light was still on. I spoke to the manger Don and told him my dissatisfaction with my service. This is the second time I had to make a complaint. I am not sure if my car was truly looked at since I was reassured three times that air was placed in my tires and it was not. I will probably go to another place at this point.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower…read moreon Autotrader than on their own website and in-store. When questioned, they blamed Autotrader--yet other dealers' listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven't bothered to correct this alleged "mistakes". I also received an "out-the-door" price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don't be deceptive. There are dealerships that operate with transparency and integrity--this was not one of them. I ultimately purchased elsewhere. Integrity matters.

I took my car to get serviced. These clowns switched my good mat on the driver side that had no…read morerips or tears or any sign of wear and put some old mat with a huge hole in it. That was the first thing I noticed when I got my car back. So I initially thought that one of the service guys had burned it but after sitting and thinking about it. They actually switched my mat out and replaced it with an old worn out with one with a large hole. Of course they denied anything. Why in the world would I make such a huge fuss about a mat if I had worn it out and placed a hole in it myself. This place is pure GARBAGE. You have to be a certain kind of low foul individual to do that to a customer. To think this is where I purchased this car from. BUYERS BEWARE, You May Think It Won't Happen To You, It's Just A Matter of Time!!

Worst dealership ​ to take your car to get fixed I was promised a rental it's been 2 weeks I was…read morepromised a call back today haven't received one I have my kids and i have to depend on other people to gett around for right now and they can't tell me when my truck will be fixed

Took my car in for a recall repair, seemed to go well but then the flex pipe broke. They claimed…read morethey had nothing to do with it, but when I took it to a muffler shop they said the bolts were missing. Service forgot to put them back in and claimed they didn't cause the breakage. The lack of bolts caused it to shake and broke the flex pipe. They and the muffler shop are charging me over $850 to fix it. Prior to this it took over a year for th em to contact me to repair the recall. It wasn't until I called the FCA did they set up the appointment. Now, I'm out money, because of a recall. This should not happened. Wouldn't recommend them to anyone.

Eric Gdowski is awesome to work with! Super helpful and knowledgeable! The sales manager Laurie is…read morealso super great to work with and very helpful! This is my second time coming to this location! I for sure went back for them! If you're looking to buy a car, definitely ask for Eric! Thank you guys for making this process so easy again!!!!!!

The online price is the price. Not $1 off. In addition to the price they charge $1,000 "coating"…read moreand for another $1,000 a "pulse" flashing brake light system with some sort of insurance. They use high pressure tactics making it mandatory if you want to buy their car. These add-ons are money making scams for them. Don't waste your time with this dealership.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

Well we bought a Nissan Sentra from them and the transmission blew up a year after and the car is a…read morepaperweight it's been a year now since then

** Updated Review The owner Jack stands behind the cars he…read moresells. Nothing in life goes perfect. I bought a car from them and it had many Gremlins that were difficult to spot out unless you really got inside the motor and Transmission.No check engine light was showing or I'd of taken it In for a diagnostic test before I purchased the car not afterwards.Total rookie mistake. All that being said this is the reason you pay a bit more and go to a solid car lot like this because they will make sure that if the car isn't right they sold you they'll make it right.