This is the second time that this dealership has come to my rescue. I carelessly did not publicly…read morethank them the first time, though I certainly should have--I meant to. I just kept putting it off. But they took care of several things on my car and even found, on the computer that one of the problems was still covered by insurance! Imagine my surprise that I was not charged for it! This time it was new tires and new brakes. Both times they treated me and my son with such personal service.Charlene Newton is the wonderful lady who constantly told us what was needed and answered all questions. The personal service was impeccable--and appreciated. We definitely will be back if needed.

We had our car in for a check engine light that said transmission control module after 3 weeks and…read more$2200 dollars they said it was fixed when we picked it up The engine light was still on we reported it to them they said drive it for a couple of days we drove it for a week and a half light was on the whole time we took it back After 4 days they sent us an email stating it now needs an alternator for $1500 more Without even fixing the original problem that we paid for the light is still on with the same code We brought it here thinking the dealership should know the most about the car being a Chevy Were we wrong so after paying $2200 to fix a problem the problem is not even fixed They never offered us a courtesy car when they had our car over 3 weeks I would give them no stars if possible Do not use their service depa

This is really a nice kia dealership. I called to get my brake inspected and talked to neddie in…read moreservice. I was given a VERY competitive estimate. I made a appointment and came in. I was immediately greeted by Allen. A couple minutes later Neddie (Service Manager) came out and shook my hand. Very nice staff. Less than 30 minutes brakes were checked and confirmed estimate given. They have very nice refreshments in the waiting room too. I talked to a salesperson while I was there. Itxel was extremely nice and professional. We road tested a cadenza. Nice car. Even though I did not buy a car there. I will definitely return to this dealership for service.

This review is a continuation of the previous one I wrote about what happened on September 28,…read more2025, where they changed the oil of my car and forgot to secure the oil cap on the bottom and ruined my engine. My car is 2025 and had it for only 2 months and half. The first post was on Google. Today, December 3, I still have not received any response about my car. They had promised to have it ready by November 24. However, on November 25, I made a call that lasted almost an hour, during which I was put on hold and, in the end, they hung up on me and never returned my call. I am truly disappointed by the lack of attention and seriousness given to the situation, even though the issue was caused by them. Although they provided me with a rental car, it's not my own vehicle, and the communication has been poor. Additionally, my health is not good, and I cannot believe I am being treated this way. Esta reseña es una continuación de la última que hice sobre lo ocurrido el 28 de septiembre de 2025, lleve mi carro al cambio de aceite con ellos y no aseguraron la tapa debajo que daño por completo el motor. Mi carro es del 2025 llevaba 2 meses y medio con el. Hoy, 3 de diciembre, todavía no he recibido ninguna respuesta sobre mi carro. Me habían prometido que lo tendrían listo para el 24 de noviembre. Sin embargo, el 25 de noviembre hice una llamada de casi una hora, en la que estuve en espera y, al final, me colgaron y nunca recibí una devolución de llamada. Estoy verdaderamente decepcionada por la falta de atención y de importancia que le han dado a la situación, a pesar de que el problema fue causado por ellos. Aunque me proporcionaron un auto de reemplazo, no es mi propio vehículo y la comunicación ha sido deficiente. Además, mi salud no es buena y no puedo creer que me estén tratando de esta manera. El primer review esta en Google

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

In October, Webb Ford sold us a pre-owned Explorer and a service agreement. Being October in…read moreIndiana, the A/C wasn't needed and seemed to be ok. It was blowing, but with the weather already being cold, you couldn't really see if it was cold. Today, after finding out the A/C wasn't working, we took it in. There is a leak in the line and to repair it would be $2100, even with the service agreement. We feel they sold it knowing this and then added a useless service agreement. Bottom line - don't trust them.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower…read moreon Autotrader than on their own website and in-store. When questioned, they blamed Autotrader--yet other dealers' listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven't bothered to correct this alleged "mistakes". I also received an "out-the-door" price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don't be deceptive. There are dealerships that operate with transparency and integrity--this was not one of them. I ultimately purchased elsewhere. Integrity matters.

Took my car in for a recall repair, seemed to go well but then the flex pipe broke. They claimed…read morethey had nothing to do with it, but when I took it to a muffler shop they said the bolts were missing. Service forgot to put them back in and claimed they didn't cause the breakage. The lack of bolts caused it to shake and broke the flex pipe. They and the muffler shop are charging me over $850 to fix it. Prior to this it took over a year for th em to contact me to repair the recall. It wasn't until I called the FCA did they set up the appointment. Now, I'm out money, because of a recall. This should not happened. Wouldn't recommend them to anyone.

Have not decided on the vehicle yet but Faye Giles the sales person I am working with deserves 5…read morestars. She is understanding of my needs and not pushy in any way. She has been more then willing to look into anything I have asked. A relief to deal with from other sales people.

My car buying experience with Webb has been a journey, but at the end the end of day I think good…read morepeople work here. The car I bought had an issue, and ultimately they did the right thing by fixing it without charging me and including a warranty on what they fixed. Aside from one individual, my interactions with everyone were fanstatic, especially Adam. I truly appreciate the time and energy it took them to resolve the issue to my satisfaction!

The online price is the price. Not $1 off. In addition to the price they charge $1,000 "coating"…read moreand for another $1,000 a "pulse" flashing brake light system with some sort of insurance. They use high pressure tactics making it mandatory if you want to buy their car. These add-ons are money making scams for them. Don't waste your time with this dealership.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

** Updated Review The owner Jack stands behind the cars he…read moresells. Nothing in life goes perfect. I bought a car from them and it had many Gremlins that were difficult to spot out unless you really got inside the motor and Transmission.No check engine light was showing or I'd of taken it In for a diagnostic test before I purchased the car not afterwards.Total rookie mistake. All that being said this is the reason you pay a bit more and go to a solid car lot like this because they will make sure that if the car isn't right they sold you they'll make it right.

Well we bought a Nissan Sentra from them and the transmission blew up a year after and the car is a…read morepaperweight it's been a year now since then

They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.