My experience searching for a 2026 SUV didn't exactly go as I planned with Chatham Subaru. However,…read moreto use an overused cliche (which I despise as a former English Language Arts Teacher) time and patience for all interested parties does make a considerable difference. That statement I make with no restrictions or reservations because it - the statement- is true. It's a fact, not an opinion. And I attribute it to Mr. Jermaine McKeever, a Finance Director, who is employed at Chatham Subaru. A second factor kept me from my initial reluctance and hesitation to "pack up my things" and walk out. - knowing how to treat a potential customer - and for that talent - either ingrained or encouraged or taught by the two gentlemen who put together this dealership, Mr.Pittman, Sr. and Mr. Pittman II, for their business acumen and ability to hire the best talented people, I am impressed. And I'm not usually impressed by anyone who owns or works at a dealership. Now an encomium for the others who kept me in my chair without tying or my wife with twine, or ropes, or duct tape, but with kindness and integrity and intelligence and patience, lots of the last one. Debra, a newly minted Sales Agent, Kay, a second Sales Agent with the patience of a bomb disposal tech, knowing that what she had to defuse was a ticking explosive device. She's still there at the dealership. To my two favorites: Jesse, a Sales Manager, who mistook me for the hugging type," but at the conclusion of our deal, did settle for a "fist bump,":must be a Southern thing. And now to Chris Hall, who without him, this experience would not have turned out so well. Chris is the General Manager. His "cool under fire" now has me a customer for the years left to me. But my favorite is Nina Beverly. Young in years but experienced as a Customer Care employee. Without her patient explanations of the technologies built into this 2026 Forester Touring, both my wife and I would have been lost. Her natural humor, her patience, her sense of pride for her job, and quite honestly, all of the people with whom I had an interaction have this feeling, Mr. McKeever said it best: ". It's not about the sale. It's all about the customer." And one more employee whom most customers may tend to forget: Austin Taylor, Chatham Subaru's Service Manager. Although our introduction was brief because I had a question about the spare tire - a donut tire - he assured me that the tire could replace any full-sized tire if necessary. Now I wrap up this lengthy review. If there is someone who is thinking of buying a new SUV or someone who plans a trade, read my review. And do the right thing. Safety and a spectacular looking SUV are not two sides of the same coin. They are the only coin. Jim W.

went there on Saturday 6/27, beautiful building and as I walked in the door I noticed a reception…read moredesk with a young girl sitting there on her phone. She wasn't wearing any Subaru shirt so I thought she may just be someone who decided to sit there. I stood there for about a minute and then I cleared my throat thinking she would look up and I could ask her if she worked there, no response, just head down looking at her phone. another 30 second and I said "excuse me", no response so I said again a bit louder, "excuse me" and she found it necessary to look at me. I asked her if she worked there and she said yes. I said I saw a vehicle online that I wanted to look at and she asked me if I needed a salesperson. Every employer should educate these young people that the customer should be their priority, not their phone, although that should be common sense!

This dealership as a whole is wonderful! I just purchased my second vehicle and our salesman,…read moreBishop was top notch through the entire process & was a friend by the time we left! Patrick (on the financial side) is so kind, patient, and informative, and the service department is prompt, honest, and efficient. If you're in the market for a new or pre-owned car, THIS dealership is a win all the way around! I can guarantee my next car will be from them too!!!

I'm a Volvo fan and currently own my 5th Volvo. Their service department is Volvo trained and…read morehelpful, and I especially appreciate long time service guru and manager, Holly! *Valet service available. *Volvo certified mechanics *Helpful guest services while you wait and amenities, too. *Diagonistic equipment *Nearby restaurants and shopping if you're killing time while waiting on your vehicle

I just experienced another great car purchase from Grainger Honda. Ronnie Moore who has been our…read moresalesperson for many years helped me select and locate a new 2023 Honda Odyssey Elite. The process was very easy and I received an excellent sales price and trade in amount for my old 2018 Honda Odyssey. I cannot say enough positive comments about Ronnie Moore and the Grainger Honda team that assisted me with this purchase. Even during these challenging times my wait for the new car was short and painless.

Avoid this service department…read more I own a 2015 Honda Pilot with approximately 106,000 miles. The vehicle had no check engine light, no loss of power, no exhaust symptoms, and was brought in for nothing more than a routine oil change. After the oil change, I was told that my entire exhaust system was clogged and was presented with a repair estimate exceeding $10,000. I was told the catalytic converters, A-pipe, mufflers, heat shields, gaskets, and related components needed replacement. I was even advised that I would be better off putting that money toward a new vehicle. This did not happen in a vacuum. Prior to this visit, the dealership had repeatedly attempted to buy my vehicle from me. Multiple times I received offers that were a fraction of what the vehicle was actually worth. Then, after bringing the vehicle in for a routine oil change, I was suddenly told it needed over $10,000 in repairs and that I should consider replacing it. When I asked for evidence, I was sent a blurry photo with a few specks of debris circled and was told that catalytic converter material was clogging the exhaust. For a repair recommendation of this magnitude, the evidence provided was astonishingly weak. Fortunately, I did not authorize the work. Instead, I took the Pilot to an independent mechanic for a second opinion. Their conclusion: nothing is wrong with the vehicle. No clogged exhaust. No failed exhaust system. No $10,000 repair bill. Think about that for a moment. A vehicle that was supposedly in need of more than ten thousand dollars of exhaust work was examined by an independent mechanic and found to have no such problem. This is also not my first serious issue with this dealership's service department. During a previous service visit, they returned my vehicle after forgetting to refill the transmission fluid. That kind of mistake can cause catastrophic damage and should never happen in a professional service environment. At this point I have completely lost confidence in anything this service department recommends. Being told that a perfectly functional vehicle needs repairs approaching five figures, while simultaneously being encouraged to replace or sell that vehicle, is not something any customer should have to deal with. If you receive a major repair recommendation from this dealership, get a second opinion before spending a single dollar.

I just purchased a car from Auto Source. They were completely professional and very friendly…read more Managers did not hop from the table to the office trying to confuse you. They let you guide the buying experience. Once the decision was made on my part the financing was easy no hassle very quick. My experience could not have been better. Thank you Michelle, Joe Leroy and Gina. You are all the best. I am enjoying my car more because of the experience. I highly recommend Auto Source for your car needs.

Bought our daughters first car from them, no hassle no haggle very easy to deal with ...you don't…read morefeel "car salesmaned" Genuine bunch of folks.

So far so good. I came by hete because of the low prices. And Stacy is a absolute doll! She was…read morevery helpful. And honest!! I got my "LIL RED ROCKET". A 2012 CHEVY SONIC. Manual transmission. 6 speed. Turbo. So far no problem. Waiting on my plate.