I am a recent CarMax customer. I purchased a slightly used vehicle that was covered under a 60 day warranty. Here are some of the highlights of my experience. - The sales agent was knowledgeable and not pushy. - I accidentally left a few items in my trade-in and despite it being against policy to return the items after transaction is complete, this location went above and beyond to help return them. - There were a few service and cosmetic needs that were covered by the warranty and working with the service team to address those items was pleasant. The work was completed in a timely manner and my transportation needs during service work were accommodated. - One of the repairs required in cabin cosmetic work and the team identified a third-party vendor that performed the work well and with a high degree of craftsmanship. We're all just trying to get through life and dealing with challenging situations. It's never fun to need auto service but I'm a little less anxious now knowing CarMax is around the corner. Thanks to all that played a part caring for my needs. I'll be scheduling a tune-up soon! I hope leadership at this location reads this aloud in the next staff meeting so that everyone can feel appreciated. read more

I purchased a 2018 Audi A4 from CarMax Savannah on May 5, 2026, as a birthday gift for my 16-year-old daughter. As a retired Army veteran with 20 years of service and a disabled veteran, I trusted the CarMax name and expected a much different experience. Instead, our first two months of ownership have been a nightmare. Within days of purchase, we discovered the vehicle had been sold with incorrect wheel and tire sizes. Shortly after, the air conditioning system failed, and the vehicle spent more than six weeks in CarMax's possession for repairs. When we finally got the vehicle back, my daughter was the first person to discover cockroaches coming out of the air vents, doors, trunk, and interior of the vehicle. The infestation was severe enough that eggs were found and videos had to be taken. The vehicle was immediately returned to CarMax. As of writing this review, my family has been without normal use of this vehicle for approximately 56 of the first 72 days of ownership, with the vehicle spending more than 50 days in CarMax's possession for repairs and remediation. The most frustrating part wasn't even the vehicle problems--it was the communication. Multiple customer relations cases were opened and, to my understanding, closed without resolution or notification. On July 15 and again on July 16, I was told my vehicle was ready for pickup. After driving 40 minutes to the dealership, I was informed that the vehicle was not there and that the calls had been sent in error. After all of this, the compensation offered for months of inconvenience, loss of use, time away from work, and repeated trips to the dealership was a full tank of gas. As a veteran, I understand that mistakes happen. What matters is accountability and making things right. I wasn't looking for special treatment because I'm a veteran or a disabled veteran. I was simply expecting honesty, communication, and customer service. I sincerely hope CarMax corporate reviews this situation and works toward a better outcome because no family should spend most of their ownership period without access to the vehicle they purchased, and no parent should have to watch their child become afraid to drive the car that was supposed to be her birthday gift. read more

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CarMax and I agreed to the purchase price financing and I even bought the insurance (Bristol West) they referred me to. after all this they started changing the deal and completely disrespected me. I had the down payment and on the way to CarMax when I got fed up. Ruse 1: don't change a deal when it's been agreed to by the parties. Bristol West ran my card several days early so now I've got to chase that money down! CarMax stinks and their referral to Bristol West does too!! read more

Typical bait and switch car dealer. Got an online offer better than my local dealers, only to drive over an hour for them to find reasons to lower it. Gave all the car info online including the vin and history, but apparently none of that matters when you get there. read more

3rd time using this CarMax. Every sales rep has been kind and patient. Very fair offers on used cars, and ample inventory to choose from. I purchased a VW Atlas, which I owned for 2 years, and I'm now trading in for something smaller. read more

Does anyone else remember 10 - 15 years ago when he whole point of carmax was to put other used car dealers to shame by offering quality vehicles and service for a higher but justifiably so price? Me too! That carmax was awesome... alas, it's not that anymore. Now it's overpriced cars from just another used car dealer. Their customer service sucks. Their service department sucks and even their sales team has taken a dive. Just another used car dealer these days but you can't even negotiate. read more

Bought a car and very expensive extended warranty had the car less than two weeks and it had to go back in for over two weeks because they did not detect several leaking hoses so much for the 125 point check list absolutely rude customer service at the local Carmax dealership in Savannah, Georgia Horrible service took forever. They say they checked their cars, but I cannot believe they do. read more

If I could give you 0 stars I would. My vehicle was not inspected before sale. Both vehicles I purchased had terrible paint cover ups. The sales manager was rude and nasty. My 2nd vehicle had serious transmission issues and had to go to a dealer for repair. Now they are refussing to pay the approved invoice and holding my vehicle hostage. I purchased cash over a month ago and my vehicle has been at Ford being held due to Carmax's refusal to approve repairs. Repairs got approved and were finished and they wont pay the invoice over $42.00. I purchased 2 vehicles. Savannah is the worst experience I've ever had buying a vehicle. My express check out took 4 hours. I'm over this place and after giving them 50,000 in one week and being treated like garbage and I STILL DONT HAVE MY TRUCK IN MY POSSESSION, I would 0/10 recommend using this delearship. They are not doing 128 point inspections or they would have found that all my sensors were not programmed, the transmission was not programmed and the torque converter was bad and the passenger air is blowing hot. The truck bed cover was missing parts and leaked. Had an inspection been done, this stuff should have been caught and repaired before ever being placed for sale. This is not how you do business and I'm disappointed I spent money with this company at all. Savannah office needs a compelte restructure and training because they are nice until they aren't and when they aren't they are rude enough that I had to involve the corporate office to even get a response about by vehicle. read more

Please do not buy a vehicle from this establishment. You'll be treated rudely, and then have the vehicle promised to you SOLD right from underneath you. They're shady, and corporate doesn't help, so don't bother. read more

Sooooooo... Where to start? Purchased a 40 K truck- Here's what's horrible- communication; from the sales reps to service team they all need training. Started with follow up for paint issues. Shoddy work until I raised so much Cain they corrected. Minor mechanical "punch list" to get corrected after purchase. 5 months later still not all resolved. Service dept lacks integrity and loyalty. Ryan at the service desk is totally incompetent. Excuses excuses excuses. Corporate call was worthless. Young guy reading from a script. Communication within is non existent it appears. Turnovers? Paperwork for "work completed"? Beware. Beware. Beware. Will not ever purchase or service another car from car max. read more

This was an adulting win! Seriously CarMax made buying our first car from a lot so easy. I've heard horror stories about purchasing from dealerships and I can honestly say for the most part this experience was a breeze. My husband and I have been searching online for cars for months, we knew we wanted a family friendly car, SUV, low mileage, good on gas, bluetooth, storage and possibly enough room for 7. Our list was even more specific but those were the big things. We finally fell in love with the Kia Sorento and started the process of owning the car. We had to have it shipped from another CarMax which took 6 days. As soon as we selected to have the car ship, one of the salesmen from Savannah gave us a call to answer all our questions and put our minds to ease. While waiting we also made ourselves smart and decided to do our loan through USAA and let me tell you the process was so easy dealing with our loan and CarMax because our agent, Brian Powers walked us through everything we'd have to do on our end. Now tonight was the night when the car finally got to Savannah and was ready for us to test drive. It got a little confusing being Brian wasn't there ( he let us know ahead of time he wouldn't be there and somebody who had mentored him would help us out). We let the front desk person know who we had been working with and a few minutes later she brought out Eve to help look at the car/ test drive it and do the paperwork on it. Everything went really well, we actually loved working with Eve and then after our test drive I got a text from Brian asking if we were still coming in to see the car. I texted him and told him we had actually just finished our test drive and were waiting for Eve to put the car back to prepare it for the sale. While waiting we overheard Richard telling Eve that he was actually supposed to finish the sale, awkward! We could definitely sense some tension and it was uncomfortable but Eve had us finish with Richard which I wish we didn't because we went from a vibrant personality to a complete snooze fest. It kind of took the excitement out of purchasing our first car from a dealership. He was more or less just by the book nothing more nothing less, good guy but not the kind of person I want to work with when spending money. I want to feel like a valued customer not another number. After going through the paperwork with Richard and looking at all our add-on options he transferred us to the business office to do some more paperwork with Jarred. Jarred too was a breath of fresh air, easy to work with and seemed interested. We signed tons of papers and bam! We're the proud owners of a Kia Sorento. Overall super easy, only thing I will say is I wish everybody was on the same page to avoid future awkward situations during a sale but all in all I'd go through CarMax again, and I'd definitely ask to work with Eve for the whole process. read more

CarMax - Purchased our new car with ease - Used Car Dealers Near Me - Savannah, Georgia

Friendly staff and very patient. I found my vehicle after looking for a while and I am happy I went with CarMax. Very knowledgeable agents and I am comfortable with the vehicle I got. read more

We have purchased 3 vehicles here and had a great experience every time. CarMax will never give the best deal out there but you are paying for convenience and customer service and that is worth every penny to me. read more

I am officially a CarMax fan! They have a wide variety of cars from luxury vehicles to older vehicles with higher mileage. It is easy to search online and transfer a car to the store or you can browse their lot. I experienced excellent customer service from the team and I am happy with my purchase. I must admit that I despise car shopping. CarMax is great because it is no haggle; what you see is what you get. The sales team will not try to sweet talk you or play games like at other dealerships. However, they may not know as much information about specific vehicles, so you have to do your research. I had a few hiccups with the car I originally wanted. A few of the cars I had transferred in were either rusty or had a lot of wear and tear. This was frustrating, but I kept searching and doing more research online. I finally found my dream car with the assistance of sales associate Jimmy! He was very patient with me and helped me get all of the necessary documents I needed to make the purchase. I highly recommend CarMax due to the convenience and excellent customer service! read more

CarMax - Thanks Carnax! - Used Car Dealers Near Me - Savannah, Georgia

I bought my car 3 1/2 months ago. In the first 30 days I had taken the car back for several issues. They do not clean these cars very well before the sell. They half a$$ fixed the problem. My car still drove rough at a high speed. I should have not been stupid enough to keep it but, I loved the make, model, and look of the car. So, I decided after my 30 days to late to exchange and buy a different car. Like I said I've only had it for 3 1/2 months and they wanted to low ball me with a low price on the car I just purchased from them. Seven thousand less than what I paid. Now I would and could see if this was a new car that lost equity as soon as I drove it off the lot but, NO it was not. PLEASE BEWARE OF CARMAX AND STAY AWAY!!! read more

If I could give 10 stars I would! Carmax made buying a car one of the easiest process. We had Beth help us with the process of buying a car. Beth had some of the best costumer service skills I have ever seen. She broke everything down for us and went the extra mile with helping us. We even had Dustin the manager come over and introduce himself and help us. Dustin also went the extra mile to make sure we were satisfied with our new car. Everyone from the business office to the mechanic team was so helpful. Carmax in Savannah has an awesome team and I could not recommend them enough! read more

Once I actually got to the point of purchasing my car, it was a very smooth process and I love my car. The only reason that I am only giving 3 stars is due to my initial visit to this business. I found a vehicle that I was interested in on their website, so I stopped by to check it out in person. Upon entering the dealership no one greeted me for a few minutes. Finally a young lady asked me if she could help me. I explained that I wanted to look at a car. She asked if I saw it on the lot and I responded that I did. She said "ok, you can go look it's unlocked ". Ok, so I walked out and looked, came back to see if I could crank it and test drive it. She told me that I could crank it, but she couldn't let me test drive it that day. Disappointing. They do allow you to ask for a hold on the car, so I asked that they hold it till the weekend and they did. I ended up buying the car and I am very happy with it. I wasn't sure that we would get to that point, since my first encounter was somewhat off putting. read more

CarMax - Used Car Dealers Near Me - Savannah, Georgia

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Sold my car through CarMax. They offered an incredible deal and Kim in the business center made the sale so easy and painless. The offer was valid for a week which gave us time to think it over. Most dealerships push for on the spot choices which is so difficult with a major purchase. read more

I purchased a 2016 ford fusion which turned out to have an engine issue so I returned it to get into another car. Process was good at that point. I purchased maxcare on the previous vehicle with a deductible of $50. When I got the new car i was told that everything was going to just switch over from the old car to the new car and I didn't have to do anything else. I'm now having an issue with the new car so I was going to call max care and as I'm looking at my paperwork I see they put me down for having a 300 dollar deductible. I will NEVER chose that high of a deductible and the manager who was no help stated that it's a contract so they can't change it. I never opted for it so now I'm stuck with this high deductible because I was told one thing and THEY made a mistake not me! I usually have good things to say about them but not this time! read more

Talk about putting lipstick on a PIG!! BUYER BEWARE!!! Go to a reputable car dealer & you want a reliable, safe, valuable vehicle. read more

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This store really needs to tell the workers about having more customer service skills, how are you a salesman but don't know how to communicate properly with the customers not only that , but also gives off weird vibes & acts as if they have an attitude. Or not interested in helping a customer, had one guy said a smart remark to me today, instead of trying to help.. all i know he's the white guy with the short haircut that wears white shirt. Needs to work on his " CUSTOMER SERVICE SKILLS! " read more

I cannot say enough good things about Chad, one of the salesman at Carmax. I started the car buying process on Wednesday, he was super helpful in terms of finding a car that works for me with my price range. I was able to take the car home today (Friday) and he was so easy to communicate with every step of the way, no matter how many questions I asked him throughout the three days he was happy to help! I've heard horror stories about salesman but I feel SO happy and relieved that Chad helped me out on this one. read more

CarMax is great, everyone in the showroom wants to actually help you feel welcome. Once you're out on the car lot you're able to look inside of the cars because they're all unlocked. The prices are plain to see and the cars information is posted to the window. It's not hard to find help if you need it. Tanqueray was really amazing when I came in to look at a car and test drive it. She really cared about how I felt in the vehicle and made a connection. I will always recommend CarMax to anyone looking for a nice used car because I feel like I can trust them. read more

After going to 8 other car dealerships I finally decided on carmax. The amount of help and support I got (EVEN while still talking with other dealerships!) was phenomenal! Joe and Andrew went above and beyond to help me even though I have absolutely no credit and my income verification isn't ideal, I was still approved and got to go home (the same day!) with my new car. No hidden dealer fees and no back and forth numbers games. Very straight to the point and up front about everything. And what's better than a 30 day money back guarantee!!?? It would be crazy to go anywhere else for a used car. read more

The females in the service department would rather have their heads shoved into their phones rather than actually servicing customers. I came in to get a replacement battery for my key fob, stood in the service line for about 10 min while one girl texted or whatever on her phone. I had to say, "Excuse me, is there anyone that can help me?" That is when she finally acknowledged me and asked me what I needed. Another girl came and replaced my battery, obviously didn't know what she was doing, because it didn't work! & she says I have to return Friday at 1 so the key guy could fix it. So annoying and huge convenience. When I come back Friday that'll be the 3rd time I've come just for a key fob battery ‍ read more

I've been trying for 5 days to make an appoint to get my car looked at. No one answers the phone and no one returns calls. When I purchased this car from them, the transaction turned into fubar too. I won't be buying here again. read more

After almost a year of driving all over tarnation and visiting a myriad of other dealerships, I came to CarMax. They helped me search for exactly what I wanted, had cars transferred for me, cleaned and inspected them, and (except for one guy,) kept me updated on the status and called me when they were ready. They escort you, offer coffee or water, and don't bark at you to "go pick out a car you like and come back when you're ready," like other dealerships. Wonderful Angela even suggested a better car for me; she really listened and understood my wants and needs. Then, when that better car arrived and it was time to drive and decide whether to buy it, Joe Williams hit it out of the park with his excellent service, fantastic attitude and manners, and his attention to detail. CarMax offers a 7 day return for any reason and will give you their internal report of repairs made to the car and a list of what was inspected (ask for it.) They will also give you their AutoCheck report which includes recalls that are active if any (they take care of those too.) And they give you a 3-month warranty, which really sealed the deal (you can buy more coverage if you want.) Lastly, they take care of all the paperwork: Registration, tags, etc. My only gripes: (1) They didn't warn me to bring everything I needed. TAKE THESE ITEMS IN WITH YOU if you are applying for financing: - Recent bill (power, cable, etc.) that proves where you live - Up to date car insurance proof including policy number - Name of a person you can use for a reference, including contact info (2) Customers who have started to build a bond with a certain salesperson are frequently transferred to other people. I understand it's good for business, but it can be jarring from the customer's point of view. This happened to me more than 7 times during two months of searching. Even when I had an appointment, I was shunted to another salesperson because "these people came in before you this morning." On the other hand, they are all GREAT people, so no stars deducted for the shifting around! Gold stars to: - Renee in the business office - Angela - Brian - Joe ...and Alexis gets an Oscar for her portrayal as the Queen of Paperwork! read more

My fiancé and I purchased a vehicle here several weeks ago. We made this purchase with a Power of Attorney and the staff here were more than helpful as far as helping me get all the paperwork I needed to gather before making the transaction. They were quick and accommodating and very friendly. We are the proud owners of a 2016 Jeep Cherokee Trailhawk! Fast forward about 3 weeks.... the Covid-19 crisis happens. During this time, my temporary license plate was torn off my vehicle. Being that the store was closed for everyone's safety as well as the vehicle registration office, I was stressing out about how I was going to get either my permanent plate or another temporary tag. I called customer relations a call over at corporate and I explained to them my issue. They reached out to management at the Savannah store and I was told I would be contacted with any information. The next day, Fed Ex knocked on my door and delivered me a replacement temporary tag for my new car. The amazing team at CarMax overnighted me the replacement and I wasn't expecting it at all! I am speechless and so thankful for everyone at CarMax for helping me during this difficult time. I would definitely do business with them again in the future!! read more

Took a while to get financing but the team was excellent. Didn't get our license plate and had to call them for another temporary one. When i went to pick it up, the lady said "well I called him awhile ago"...we didn't get any voicemail. Wasn't that big of a deal but was frustrating. We liked the no hassle part, that you get upfront what they say you will. We love our car now and are glad we went with carmax after some good/ok and several negative experiences at other car lots. read more

If I could give negative stars I would give this place plenty of them. I recently moved to Savannah and was in need of a car immediately. A family friend recommended Carmax because of the great reputation that they have with quality vehicles and hassle free service. I found a vehicle that I liked online and transferred it from the Orlando store. Somehow it took a full seven days to be transported from Orlando to Savannah. Finally I was able to test drive the car on a Sunday and within 500 feet (I didn't even make it to the first stoplight) it was obvious that this car needed a front end alignment. I continued to drive the car for about 10 to 15 minutes and during this whole drive the car never became cold when using the AC. I returned to the store and reported this to the associate and the manager and was assured that the service department would take a look at the vehicle the next day and give me a call early in the morning to allow me to know when it would be ready. I had to call the store the next day at 5:00 to find out about the vehicle. Turns out that the car needed parts for the air conditioning in addition to the front end alignment. I was not contacted by the store until Tuesday evening and told that the car would be ready Wednesday for pick up. I was also told by the manager that I would receive my transfer fee that I had paid back. It is now three days later and I still have not received anything from the refund. With a car dealership that does not allow you to haggle You would think that you would be getting a quality car since you're paying a little extra for good customer service and their "150 point inspection". However please know that this 150 point inspection does not include driving the car. Also in the time of COVID-19 the associate ran around with his face mask around his chin which really quite frankly is disgusting and unacceptable, especially since they pride themselves on their COVID policy. Don't waste your time going to this Carmax; head over to Grainger Nissan and ask for Chandler. read more

Bought a beautiful Dodge Ram in March, 2018. Had a leak issue and needed to determine what was covered per extended warranty. Tried several times to reach the Savannah Service Dept. No luck. "Busy," is what the message told me every time I called it. Left a msg explaining what I needed. Nothing. Texted one of the office persons, got a response right away stating she would speak with the Service Manager and have Service contact me. That was 24 hours ago. Nothing. The sales team? Good people. Service - even with my purchase of the extended warranty? Thus far... sucks. read more

We visited the Savannah CarMax while in town for soccer. Our associate, Gabby Moss, was fantastic! She knew from the beginning that we were from Atlanta and would buy from the CarMax there but we hoped to test drive a few of the vehicles we were interested in to do a little comparison shopping. She was pleasant and accommodating and made our experience so enjoyable. Thank you, Gabby! read more

I bought a car from Carmax 09/20/2017. It showed "No accident" on webside. That was the reason of buying. And their agent told me it was a clean title without any accident before. But today I found a serious accident 3 months before my purchase. "Not drivable""Towed". I tried to talk to their manager this afternoon. But their manager said like "We use data from other company, we don't guarantee for the authenticity" What?????? If you don't guarantee for that, why you use that as AD? You use wrong information to let me buy your trash, then you tell me you are not responsible for what you said, what you showed on webside?????? It is bulling!!! read more

My husband and I purchased a Mercedes GLC 300 Coupe on Sunday, my husband did all the paperwork beforehand, to make the process easier. They had the vehicle already in the back with a bow on it. I prechecked from the photos, after having it sent to the Sav dealership, the "things" that needed to be cleaned. When we were walked out to it, I check, we were told they dont have a detailing shop...but to find crumbs in the seats, dirt in the doors, smudges on the seats..(I could see them in the pics) raisins in the door, something had leaked in the console. All things that could be cleaned...werent. I just bypass taking it to a detail shop, I did it myself. The rims had dirt from it being "washed". No biggie right? Anyone can wash a car. After waiting for an hour and half on paperwork, the lady that does that, who walked passed us 3 times on her personal phone call, walks out, 45 mins later comes back in, speaks over my husband, who was then told it only takes 7 mins to get the paperwork copied. then why were we waiting??? We were told that they dont know when the oil was changed last in the vehicle as well. If you dont know, maybe you should perform one yourself, just to be sure. So you can tell your CUSTOMERS, exactly when it did have one. Only to leave with a dirty car. No biggie, right? Its Wed, I had to put air in my tires, we noticed the missing gas cap, (which they tried to tell us it doesnt come with one) it does, and now the engine light is on. I mean...when you purchase a luxury vehicle, hell any vehicle, it should be checked and rechecked before ever being sold to the buyer. You should employ some type of detail company or business or just pay your service department to detail your incoming vehicles. Not spend 2mins washing the vehicle with a dry cloth, slap on tire shine and call it the day. Ive now got to cancel my day, go and sit for however god knows how long to have this checked out. When I should have a clean, double checked, safe vehicle in my garage. With no issues. I know I do not work in car sales...but if this were my company and my vehicles being sold like this...Id be embarrassed!!! This will be THE LAST TIME we EVER purchase, or support Carmax again. And we have purchased 3 before, from the same one in Savannah. This is NOT how purchasing a car should go down. You expect one thing after signing paperwork for a 50k vehicle, but to take care of the things that should be done ALREADY, is beyond me. Its not like it was a $2,500 car from fb marketplace. You are a dealership. Do better, Be BETTER. See you tomorrow. I will be the 1st one ther at 10am. You should know me, cause I was literally JUST THERE! Thanks Carmax!!! read more

Very helpful. Car shipped from Jacksonville to Savannah, sales person made this an easy process. The test drive and getting all the papers signed was less than an hour. Great extended warranty. This is the 2nd car from Carmax. read more

So I will not tell you to not buy a car from carmax however make sure that what your sales person tells you is true I was told I could pick up a voucher for an oil change that I purchased a discount on oil changes all I had to do was get a voucher and take it to jiffy lube and I would only have to pay the difference. I went to carmax today to get said voucher and was told their was miss communication, no Their was no miss communication I was lied to. Now I don't lie to my customers when they come into my store I feel like being lied to is bad business so please people when u buy from carmax make sure what u are told is the 100% accurate read more

I bought my third car from CARMAX about two months ago and the whole process was a pretty simple & straight forward, from them bringing it in from their Dulles, VA location, to test driving, to purchasing! Even though my sales person seemed a bit inexperienced with cars in general, as well as a few of the company's procedures, (here I will blame management for obvious lack of adequate training), we were done & on our way in a usual amount of time - (As an aside here, isn't it curious that those that have posted a review are either way satisfied, or way upset!?!? Just curious is all...) Anyhow, and as I said earlier, this the third vehicle I have bought from CarMax over the years, & I return not because of the fact that the salespeople are generally clueless-(again, I'm blaming management for the lack of training & subjecting them to a 100% commission only plan so you get what you pay for)-I return because of the "quality" of their automobiles, (ie 125 Point Check, etc.) So in closing, just do your homework before buying & don't forget the golden rule: "Caveat Emptor!" (Buyer Beware!) read more

Agonizing and overall distasteful experience. Over 4 weeks waiting for the car I found for them to sell to me due to delayed ordering and transport and follow through on their part. After my initiating multiple phone calls to them to expedite this process the car the car finally arrived 4 weeks later. Why were they unable to phone the me as the customer to give updates or order this accurately? We may never know. The car finally arrived to then find it had a knocking in the engine. Instead of offering a certified mechanic to look at the vehicle I was told that all small engines do this. To further add to the frustration other engines were started to prove me wrong. When no other engines would create this knocking the car was finally retired for a 2nd investigation. Do you think I ever heard back as to their findings? Nope. Peace out- Car that I found, waited and spent countless hours trying to buy. RIP. The main questions: Are they unable to make outgoing calls to their customers when there are so many delays with the process? Why is the extended warranty not offered as an alternative option? Why are measures not taken to address purchasing concerns such as a second investigation? Why does ones vehicle knowledge get added into question by uncertified sales consultants? Why will managers not answer phone calls when requests are specifically made? Why does going the extra mile seem like the hardest thing in customer service when it is just the simplest task as a manager? Thanks for the memories CarMax, noted! read more

The buying process was easy and efficient. I am very pleased with the deal and the car. All the staff I dealt with were excellent. The only downside was they gave ALL my contact info to Sirius XM, who have bombarded me with emails, phone calls and letters. I would have preferred if they has asked me first. Maybe they should amend their policy for future customers. Other than that, good deal. read more

So we bought a car in Atlanta 2weeks ago and decided to do a road trip to Savannah to celebrate a birthday. Checked in at hotel and grabbed a bite to eat ant the car wouldn't start. Call the local Carmax and boy did they take care of us. They arranged the car to be towed to the Mercede dealership and got us in a loaner. Now get this, this all happened after regular business hours and into the weekend. Our car was repaired and we had a great birthday weekend. This could have gone so wrong but they really stepped up. Thanks Christy and Carmax. read more