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    DriveTime Used Cars

    2.3 (14 reviews)
    Open 9:00 am - 8:00 pm
    Updated 3 months ago

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    7 months ago

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    1 year ago

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    11 months ago

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    3 years ago

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    3 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    14 years ago

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    CarMax

    CarMax

    3.2
    (66 reviews)

    I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

    It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

    Grubbs Acura Of Tulsa

    Grubbs Acura Of Tulsa

    1.7
    (18 reviews)

    Great service. Worked hard to find the right vehicle at the best price. Joyce was patient and…read morealways positive.

    I am extremely disappointed with the service experience surrounding two recall repairs on my Acura…read more The first recall appointment was scheduled weeks in advance, only for me to be notified on the day of the appointment that the dealership did not have the required part and needed to reschedule. While delays happen, there was no proactive communication to prevent a wasted trip and inconvenience. When I finally returned for the rescheduled appointment, the process was again inefficient. It took approximately an hour just to complete the paperwork and obtain a loaner vehicle. Most recently, I dropped my vehicle off for a scheduled 7:20 AM appointment. After waiting most of the day, I called and was told the vehicle was ready. I returned to pick it up only to discover it was not actually ready. Staff then informed me it would be another 45 minutes with no clear explanation. At that point, after already waiting all day, I was offered the option of taking the loaner vehicle back home and having my car delivered later. They finally called at 5:07 PM to verify if someone would be home. They showed up at 6:15 PM with my car. I'm a 5 mile round trip from the dealership. The guy that dropped it off said he was meeting his ride at a restaurant up the street and proceeded to walk 2 blocks to the corner of 41st and Darlington. ‍ This is the 2nd recall in 3 years for my specific Acura and both times have been left a bad taste in my mouth. The place is SHADY to say the least. The most frustrating part of this experience has been the lack of communication, coordination, and respect for customers' time. Delays can happen, but repeated scheduling issues, inaccurate status updates, missing parts, and poor communication create a very frustrating customer experience. I expect much better from an Acura dealership and hope management takes steps to improve communication and service operations.

    DriveTime Used Cars - usedcardealers - Updated June 2026

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