It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

To tell the truth about their vehicles and quit charging people for items they don't have to pay…read morefor and make sure you have a certified mechanic come with you they don't care about your feelings especially after they get paid their commission

this is an awful place do not buy a car from here speaking…read morefrom experience they will scam you!

Great service. Worked hard to find the right vehicle at the best price. Joyce was patient and…read morealways positive.

I am extremely disappointed with the service experience surrounding two recall repairs on my Acura…read more The first recall appointment was scheduled weeks in advance, only for me to be notified on the day of the appointment that the dealership did not have the required part and needed to reschedule. While delays happen, there was no proactive communication to prevent a wasted trip and inconvenience. When I finally returned for the rescheduled appointment, the process was again inefficient. It took approximately an hour just to complete the paperwork and obtain a loaner vehicle. Most recently, I dropped my vehicle off for a scheduled 7:20 AM appointment. After waiting most of the day, I called and was told the vehicle was ready. I returned to pick it up only to discover it was not actually ready. Staff then informed me it would be another 45 minutes with no clear explanation. At that point, after already waiting all day, I was offered the option of taking the loaner vehicle back home and having my car delivered later. They finally called at 5:07 PM to verify if someone would be home. They showed up at 6:15 PM with my car. I'm a 5 mile round trip from the dealership. The guy that dropped it off said he was meeting his ride at a restaurant up the street and proceeded to walk 2 blocks to the corner of 41st and Darlington. ‍ This is the 2nd recall in 3 years for my specific Acura and both times have been left a bad taste in my mouth. The place is SHADY to say the least. The most frustrating part of this experience has been the lack of communication, coordination, and respect for customers' time. Delays can happen, but repeated scheduling issues, inaccurate status updates, missing parts, and poor communication create a very frustrating customer experience. I expect much better from an Acura dealership and hope management takes steps to improve communication and service operations.

Well they made it right got Mr a car that runs and moves well sorry for the bad re view but after…read morethe Toyota blew a head gaskets at 157k then the buick water pump leak a d timing chain shit was just pissed at the world of cars but the dodge journey suv rolls right ..I know buying used is a gamble because who knows how the previous owner treated the car did they do upkeep fresh oil tires batteries breaks who know only the lord does lol but big Mike made it right took back buick got me in the dodge I got running ‍ wheels that's all thst matters to ME

If I could give a negative 20 review I would do so. We went to Big Mikes Auto Care to get a car for…read moreour daughter because my husband has known Mike for at least 7-8 years. Thought that he would be honest. Might have been a difference experience if Mike would have sold us the car but his son, Joe was in charge. Told us that it was a good, reliable car. Said that they looked over it and there were no known issues. Took it for the test drive...seemed okay. The first red flag should have been when he said that we needed to buy their warranty because if the turbo went out, the warranty would pay for itself. We asked if there was a problem with the turbo. He said no, he wouldn't sell it if there was an issue but if an issue came up with it, the warranty was good to have. Car was for our daughter, we trusted him. She did not have the extra funds for the warranty. Signed all the paperwork and started driving home. Check engine light came on....should have been our second clue and should have taken it back then. Drove back to the car lot, Joe looked at it and said that it wasn't reset from oil change. He reset the light. Fast forward to three weeks later, engine light stayed on, key fob stopped working, air conditioner quit working. Made several calls....if they did answer or return call, was told should have purchased the warranty. purchased an outside warranty, took it to the shop for repair and low and behold, turbo wastegate is bad, effects the air conditioner. Because the waste gate is on the outside of the turbo, isn't covered under warranty. Husband went back to Big Mike's today and showed them the $5k mechanics bill for the $7k car we bought from them three months ago. Was told, you should have bought our warranty, we could have gotten it covered. Conversation went bad and Joe told my husband, "man I thought we were friends and then you go and blast me!" Damn straight we did. They sold us a piece of shit car that they knew had a turbo problem that we are not stuck with. Yes, I am going to let everyone know not to by a vehicle from them. They are shading as hell and do not care that they sell piece of shit cars as long as they get the sale. Now I know that people will say that that is the chance you take when you purchase a used car and do not get the warranty and I cannot argue that. We went to them because we trusted them and trusted that they would not sell us a piece a shit car. Yeah, we thought they were our friends as well. If you purchase from them, be prepared to have a high mechanic bill on the car.

I had a great experience, they answered any question I asked and took no offence to me popping the…read morehood and crawling under it, one thing was noticed and the dealer his self brought it to attention and wanted to fix it asap because he knew I was getting it for my daughter and knew that it being a first time car she wouldn't know something was wrong. Erica was super friendly and straight forward when I had anything I needed to ask.

Genuinely a great experience from start to finish. They found me something within my budget, got…read morethe paperwork done. I walked out feeling good about the car and the deal. You can tell they care about keeping customers happy, not just making a sale.

Please do not use them! They sell vehicles that do not run when you take them home. They also…read moredelete Facebook reviews. They are rude difficult people.

They purposely sold my daughter a wrecked Lincoln. They do not Car fax or any form of vehicle…read morehistory. Total rip-off. -2 *stars.

Kinda sketchy looking More cars in back at service center…read moreNot a good sign Limited selection

They outright lied to me. They told me they were going to fix a visible repair that was not…read moreproperly done. They kept the car for months, then the sales guy told me they didn't have a full body shop. After several visit to their shop the sales manager told me there is nothing they can do for me since I already paid for the car, that I should have taken the car to be checked out by a mechanic before I paid for it. I thought I was dealing with a reputable dealership. So like most people I didn't think it was necessary for me to take the rid-along sales man to a body shop and wait for hours for inspection. That was dishonest. They did to me, may it not happen to you. mike I

Just a buyer beware: the online price you see is NOT all in‍ They'll come back with at LEAST $4000…read moreover the listed price from their online store so just be prepared.