My husband and I have been loyal customers of this family-owned business for over 20 years, and Dino stands out as our go-to expert. His extensive knowledge and exceptional advice have consistently guided us in finding the perfect footwear for various occasions. From work boots and dress shoes to comfortable walking shoes and stylish sandals, Dino's recommendations have always been spot on. The store has a great selection of work and dress boots, sandals, comfy shoes, leather items, and they even fix shoes, purses, and luggage! My husband often brings his work boots for repairs, and they always do an outstanding job! The entire family and staff are equally friendly, knowledgeable, and dedicated to providing excellent service. They genuinely go out of their way to assist customers, ensuring a positive shopping experience. Happy 68th Anniversary, The Cobblers! May you continue to thrive for many more years to come! Kaji's read more

TRUE Leather workers and great customer service. I have had my cowboy boots shined, belts shortened, as well as purchased great quality items from there. read more

The Cobblers - Shoe Stores Near Me - Hayward, California

Upon entering the smell of leather rocks your soul. I would venture to say even hard core vegans love the smell of leather.  Back in the day my partner was always taking her shoes here for new heels.  Girls and their heels!!! When working in the city I would sometimes drop them of at places there just for convenience but nothing as good as The Cobblers. Not only a shoe repair place but a store for boots, work boots, hats, coats etc. I even stock up on Shoe Goo here for my Merrill running shoes with the sole that can't be replaced but was told it would be more expensive if they did it so just get the Shoe Goo. This place has been around since the late 50's and run by the same family.  Shoe repair is an art that won't get taken over by AI. The only thing that will put a place like this out of business is disposable shoes and clothes.  We are not there yet for the nice stuff. So once again my partner needed heels on her boots and since nothing local it's of to Hayward. $20 up front and a few days later boots look as good as new. New heels and all polished up. So for the ladies not sure if ya'll in the clackety heel camp or the more cushie no clack camp, but they have both. My partner is in the clackety camp. You can get hear her coming on a tile floor a mile away. So not just heels but resoles and all types of repairs. There is free parking on the street and in the back. Go there, it'll be great. read more

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I had an overall great experience with The Cobblers. The staff were all friendly. I brought in a pair of Tecovas Cowboy Boots. I needed the rubber part of the heel replaced as it was wearing down close to the leather stack. The rubber heel was replaced with good craftsmanship. The boots were polished up nicely. The price was reasonable and they finished the boots in less than a week. I would definitely use their service again. read more

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The Cobblers is an institution in this area, they've been around for decades & I truly hope they stick around longer. They have excellent selection of shoes, western wear, leather, etc. Most importantly - they do repairs and even full rebuilds of shoes, boots, high heels, etc. I have a pair of duty boots for the fire department (Chippewa brand) that I purchased from them 20+yrs ago for the community college fire academy. After 15 or so years of daily wear and abuse, the Cobblers rebuilt them - and it was as if the boot were brand new!! I had a pull tab / loop tear off on my expensive ostrich skin western boots; they repaired it & it looked brand new. They are also INCREDIBLY skilled at re-soling shoes & boots. I have another pair of western boots, that I wear for outdoor activities; hunting, fishing, camping. Not only did they rebuild them to like-new, they installed an "aggressive" sole, so now I have a pair of western slip-on cowboy boots, which have a pair of hiking style off-road soles!! They work absolute magic at this place! Particularly for your leather shoes / boots, don't throw them away... Take them to the cobblers, they'll make them as if they're brand new!! read more

Friendly service and offer varieties of work shoes. They also fix and clean your purse and shoe as well...

I had a wonderful experience. Got a chance to speak with the owner and learned about the start of the business. Got my motocross boots resolved. Labor was a little pricey. Think I spent $60 more than I needed but well worth it. Terrific folks and I feel like we need to support local businesses. In addition, while picking up boots my wife found something she liked. She also got great service. Please support Rudy and family. read more

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My husband and I always drive by. We finally decided to stop in because my husband was looking for work boots. It definitely had an old school feel. Amazing, variety of shoes. I liked that it was not a mainstream shoe store. Also, enjoy seeing the history of pictures. They have a back parking lot. Friendly staff. read more

I went in with my Vintage Coach ergo that had a leather zipper pull falling apart. I will attach before and after photos. The pull obviously had wear so I was looking to replace it. I showed a guy there, he was super nice and accommodating, and said it was an easy job and can totally be done. I left my bag there on Saturday and picked it up Thursday. When I went to pick up my bag, I was inspecting the zipper pull and pulled out my phone to compare it to the before photos. The Cobbler's job on my zipper pull is not good. I'm usually not a confrontational person, but I asked why it doesn't look like the before and if they mapped it out before stitching. This new man who was helping me said it's obviously not going to be factory and that it's different when done by hand. I asked if there aren't any sewing machines for leather and he said there are, but he couldn't really get in there. I asked if they could do it again and if they would charge more, he said they could do it again for free, but it'll pretty much be the same. I'm not leaving my bag here just for them to "redo" it and have the same terrible craftsmanship. When I got home, I also realized they glued the leather zipper pull to the hardware. Pretty sure they had too much glue when gluing the zipper pull together because it's also visible at the curve. The leather zipper pull also doesn't line up fully. I thought I'd save myself some time having someone fix this for me, but I might as well buy a leather stitching punch tool and hand sew it myself read more

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I purchased loafers and was advised by my sales associate to get the soles protected. He recommended The Cobblers in Hayward for Topy/Vibram application. I'm based in the South Bay and so is the store I bought my shoes. I thought it was crazy that he would drive all the way to Hayward for cobblers, but he swore by them. They did such a great job on my loafers that I've gone to them multiple times to proactively protect my designer shoes. I also appreciate how they set the expectation of when my shoes will be ready. I've had problems with other establishments pushing out my repairs and not letting me know. I highly recommend The Cobblers because of their attention to detail and professional care. read more

Great job on my Italian leather loafers. I actually bought them in Rome over 25 years and they wore out. Now they're better than new. They were ready when they said they'd be ready so BZ for that. PS if you wonder why I only give four/five star or one star reviews, it's because I don't usually frequent average places. I write reviews to make points about what's good or what's bad. I don't do average. read more

This shop did terrible work on a basic repair job and they were entirely out of line in their response when the problem was brought to their attention. The boots left the shop in worse shape than when they came in. The repair job scope was simply to apply Tuff Toe to the toe caps of some work boots, but the work was done at the level of a toddler left unattended with a squeeze tube. They did not tape/mask the boots and apply the material according to manufacturer specifications; they just glopped it on which left an uneven, bubbly, drippy mess across the leather and soles that no respectable shop would sign off on. It would have been fine had they owned up to the shoddy work as a mistake and fixed it, but they were rude, unprofessional, and dismissive. Instead, they haphazardly sanded off portions of the poorly applied Tuff Toe--damaging the boot leather in the process--and tossed refund cash across the counter. The manager was fine with all of this, indicating the integrity problem at this shop runs all the way up the chain. "Nobody cares" the sales guy said; and he's right about that, at least. Looking at recent reviews, this isn't a "repair" shop; it's a "damage" shop. read more

The Cobblers - The boots are in good shape except where this shop touched them on the toe caps. - Shoe Stores Near Me - Hayward, California

Went to several cobblers but only this store was able to replace the zipper on my LV bag. They did a great job and also washed the bag. Will definitely be back in the future. read more

Both times I've come to the store to get boots worked was no help. First incident I brought in some Thorogood's to get an insole. He told me I had the wrong size and tried to sell me another pair. I tried them on and the didn't fit at all. Put an insole in the Thorogoods and they were perfect. Second time I brought a $500 pair of boots that had a scratch on veg tan leather. Said he couldn't help fix it. I watched a YouTube video in the store and bought the supplies from him and did myself at home. Not very helpful for a boot repair location. read more

I'm surprised I didn't review this business yet. They've been there for such a long time! Over the years I've had my shoes to polish there before and my mom is even taking her Birkenstocks there for some custom heel work. This review is overdue. So about 2 and 1/2 years ago we got that stimulus check from the government. I felt that I would have to spend this with one stipulation. I would buy American and buy local. I needed work boots. I'm a little hard to fit. The owner of the business sold me some Thorogood moc toe boots. I've been wearing them every other day at work, I work at a grocery store. The the boots work out great! My only complaint on the boots is that the tongue is a little much and bunches up. But they broken in since then. So two and a half years is not bad on a boot 3 days a week use and tons of walking at the grocery store I work at. Crouching and climbing ladders is part of my routine. But they've held up well. read more

The Cobblers - This is a well-worn pair of Thorogoods. This is what 2.5 years get you with a lot of walking. Still looks good well worth the money! - Shoe Stores Near Me - Hayward, California

I went into the shop to have a backpack zipper pull replaced. One of the workers told me that due to the design of the bag, they would have to remove the entire lining and possibly replace the zipper teeth too. Since there is attached lining to the teeth, the worker said it was too complicated to fix. They also questioned the authenticity of the bag and recommend I sent it back to the store. I was pretty upset. I brought my backpack to another shop who is used to working with luxury items. They were able to fix my problems in 2 days without any excuses. Apparently the only thing they had to do is change the pull, not the entire thing. This just shows me that the workers at this shop do not know what they are talking about, are lazy, or both. Seems like they just hire anyone to work here. read more

Everything went great!!! I had a pair of sandals repaired by Ken. He put longer straps and new Velcro. I was beyond pleased!!! Literally changed my quality of life. And Dino had a new pair of shoes that I bought modified for me that I could wear my brace in. Another game changer!! Both gentlemen through and through and I highly recommend this family owned shop for buying new and repairing the old!! Support your local business!! Thank you again to the two of you for all your help!!! read more

Been coming here for years. The do a great job repairing my heels. I've tried other places but but always end up back here because the quality of their work is awesome read more

Great friendly and patient informative staff. The deals are fair and brands are affordable. Purchased a hat and new balance sneakers on sale! Located off a Main Street with a ton of unique inventory! read more

The Cobblers - Shoe Stores Near Me - Hayward, California

Very nice people working there. It's family-owned & they do incredible work. I've had them fix a belt for me that I really loved and it was a little mangled around the holes. He managed to put a piece of leather underneath and he fixed it couldn't even tell. I've also had them resole my favorite cowboy boots. Awesome job again! 2 wks ago I brought in a leather crossbody bag I bought for my son in Europe. It was a nice bag but had a canvas strap. So I brought in 2 leather belts & they made a leather strap with those 2 belts. It looks so good! They did an excellent job again!!! This is true craftsmanship. read more

Love this business! They really know what they are doing. I buy my boots from them. Great local business.

I brought my luggage bag there. He provided an honest opinion that it cannot be repaired. I love his pleasant character and professionalism

Took my old knit Uggs from the 2010's that I adored. The soles were unsticking and these guys made them look like new! So happy I was able to use these again. I recommend coming here prices are very fair! read more

I took my sandal to be repair, my right sandal was a little bit bigger so I took both sandals so the repair man could measure the left sandal, which he didn't. It took 5 days and when I went to get it it was really tight, he had damaged the platform with paint and horrible work! The sandal it ended up worse then before. I don't recommend this place! The worst customer service and the worst repair shoe! Don't go to the Cobblers! read more

Excellent service still one of the only places around you could take your shoe needs, leatherneeds whether it be sewing or dying or stretching or lifts very tentative to your needs most excellent experience read more

Had a pair of red bottom loafers that were in dire need of a cleaning and refurbished bottom. Wore them once and they got extremely scuffed and the bottom had some rocks and dirt stuck to it that I just couldn't clean off. Brought them to The Cobblers and within two weeks they were like new. The new bottoms aren't sticky and won't pick up any unnecessary grime. They're amazing and work wonders here. read more

I had gone to several places to get my bag repaired and they told me they couldn't fix it or it was not repairable, I took it to the cobblers and it was fixed within hours and the bag looks brand new! Thank you! read more

I highly recommend The Cobblers. I've had these Koolaburra Ugg boots for over 20 years!! The soles were completely worn out and so dirty. I couldn't just toss them away because you can't find boots like these, especially with the back braid . I had the pleasure to meet Dino. Such a nice man!! He had them for a week. He cleaned them up and added new soles and inserts. I wish I had taken before pics. These were a mess. I was amazed how clean they came out. Very reasonable prices . Highly recommend Also bought a cute pair of moccasins, too !! Thank you, Dino. read more

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Needed shoes to be complete one day earlier than was told. The nice gentleman was very nice and made it happen. Welcoming presence. And yes I will return if need be and also recommend others to go if services needed. read more

Watch Out! These guys have a fancy website but the work they do is very expensive and of very poor quality. Do not be fooled by their website photos. I had an upper leather repair job for a nearly new Air Jordan. I sent photos before sending the shoe and the representative assured me that they keep Air Jordan supplies in stock and that he would use identical color and texture leather to patch the shoe. What I got back is almost funny - if it was not such a scam. As you see, the patch was done with some sore of suede that was dyed unevenly - and much darker than the rest of the shoe. I have tried to resolve the problem but they offer no phone support and the email support stopped talking to me after first acknowledging that the repair did not look right. Here is my email correspondence with them. I got one reply and then they stopped responding. Order #39023 5 messagesEric Singleton ericcsingleton@gmail.com Mon, Jan 17, 2022 at 2:21 PM To: The Cobblers support@thecobblers.com Hello - I just received my order from the Cobblers. The packaging is amazing. Thank you. While the shoe cleaning service was excellent, I am not happy at all with the repair to the upper collar of the right shoe. I am attaching photos for your reference. My primary complaint is the choice of materials. The leather used for the repair is a suede variety while the original shoe uses a smooth polished variety. I certainly understand that no repair will match the original exactly. However, I did expect that the original type of leather and dye would be used in the repair. This was a specific question I asked when meeting with the repairman the first time. Altogether, I see three errors in this repair: patch leather does not match the texture or color of the original. there is no fill material used to pad the repaired part of the collar. The eyelet for the lace was not punched through with a dowel as large as the original holes. A shoelace cannot even go through the eyelet. Please get back to me so that I may get an idea of how we may resolve my concerns. Sincerely, - 3 attachmentsIMG_3044.HEIC 1762KIMG_3040.HEIC 1780KIMG_3038.HEIC 1861KChris Bielo (Support) support@thecobblers.comM..., Jan 17, 2022 at 2:58 PM Reply-To: Support support@thecobblers.com To: Eric Singleton ericcsingleton@gmail.com Your request (142197) has been updated. To add additional comments, reply to this email. Chris Bielo (The Cobblers) Jan 17, 2022, 4:58 PM EST Good Afternoon Eric! I apologize about this and am not sure why they did not match the color for you. I am going to be reaching out to my operations department, to see what we can do about this and if there was a reason the shoes were left in that condition. Please allow me some time to hear back from them, but as soon as I hear back I will reach out to you. read more

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Place is awful, bad customer service! He tells me he doesn't have the tools to remove belt buckle from old belt and attach to new belt, no belt cutter, no belt hole puncher and no navy blue dye for shoes!! There's no way he's running a shoe and leather repair shop without those tools! I literally called ahead and was told, YES, we do those repairs here, SMDH. In fact I see a whole bunch of reviews from Caucasian patrons where some of these SAME repairs were done, so why is everything, no, no, no for the black patron? Shouldn't have to go through this crap in 2023 but sadly, it still happens. read more

Sent my boots for zipper puller replacements few years ago. I asked them don't change my zipper, only the zipper puller. If it's not repairable please call me to discuss. When I came to pick up, they replaced my entire zipper without call me, so my brownish boots had a black zipper replaced and left few needles holes from original zipper. And the other pair had originally brown zipper. I was so upset, because it was my favorite boots. I asked for my old zipper they said they tossed it away. I still keep the boots in my closet, every time I see them it such pain and sad feeling. I wish they can listened what customer need. read more

I took my almost new HD chaps for repair and this was the result . Waste of $50 ! What a waste of money and Time, I feel sorry for my friend who recommended this place. You won't see me again. read more

The Cobblers - Shoe Stores Near Me - Hayward, California

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I came in today for the smallest job ever, I needed a single stitch on a strap on my purse, and received excellent service! The young man who helped me was very knowledgeable and professional and was very courteous and made my purse! look perfect! I'm very happy, and really recommend this place, I've gone there for all my needs with shoes and handbags and it always works out read more

I think a lot of us gained weight over the past year, but I didn't expect my legs to get thicccer. My beautiful Tony Lama boots became way too tight! I looked into stretching the boot shaft myself, but equipment is expensive and I wanted it done right. I heard from some friends into western wear that this was "the boot place." Family owned and operated for something like 65 years. They charged me $25 to stretch the boots and had to do it twice to get it big enough! I also had them replace the worn rubber heel cap/pads and they did a beautiful job for $35. My friend that came with me was very happy with the selection of polishes, conditioners, and other leather care items and stocked up. Recommended!!! read more

The Cobblers - New rubber for my previously worn down heels - Shoe Stores Near Me - Hayward, California

This is a family owned/run business that has been in Hayward for over 65 years. That statement itself deserves 5 stars...If you park in the rear and walk through the door it leads directly to "Expert" amazing shoe repair. I have had over the years many shoes repaired, re-heeled and shined. I've never left without browsing through the pleather section f shies to buy. Three generations are in the establishment and they all have their expertise. Thank you Rudy and fam for maintaining and sharing your establishment with the community. You're dedication commitment and service is unparalleled and rare to find in these times.. read more

I've been going here for years. Years ago my niece used to dance at the place in the same mini mall, and that's how I found them. They do such a great job that I wait until I go to visit my family in Haywrd to bring my shoes down for repair. I live about a 2 hour drive away but haven't found another cobbler that I like in California! read more

I brought two pairs of shoes to have heels shorten. They did a great job on shortening the heels. Unfortunately they made a ball pen ink mark on the patent leather cream color shoe for no reason, maybe a mistake? :( . They tried to remove it but were not able to so I asked for compensation. The owner offered to send it to another store to try to get the stain out but the mark never came out. I had only wear them once before i brought them here and basically wasted $140, $120 purchase price plus $20 to have the heel shortened. I would think twice before bringing expensive items for repairs. Other people commented they can be messy, and now I see why. read more

The Cobblers - Shoe Stores Near Me - Hayward, California

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I wanted to be okay with this but I am not. I'm just really upset with the way it came out. I took in my vintage esprit shoes and natural wear and tear happened with these and the midsole started coming off my left one so I had them just reattach it. When I went in to pick them up I noticed what's shown in the picture on my left shoe, which i thought was really ugly looking and rushed. I tried to brush it off and just be okay with it but it really bothered me and just upset me that they looked like this. The next day I decided to bring them back in to just show my problem with them and see what could be done, maybe even get my money back even though they say they don't do refunds. I showed the older gentleman my problem and he took them back and tried something on them, i'm not sure what exactly, and came back and basically just said 'there's nothing we can do, it's fine, you'll be fine'. I really love these shoes, they mean a lot to me so this made me even more upset and I just walked out. Honestly if you have really nice vintage shoes you're looking to get fixed up, take your business elsewhere. They don't care if they mess your shoes up‍ read more

The Cobblers - my vintage esprit shoes. - Shoe Stores Near Me - Hayward, California

I was in need of my shoes resoled for non-slip shoes. I thought I would take a trip to Cobblers in Hayward to see if they can so such a thing and they did and the work is absolutely wonderful, the work on my shoes is very professional looking and well done! I thank you. My recommendations if you need shoes repaired for any reasons, Go to Cobbler's in Hayward. They are the best, what a job they did on my shoes. Thank You Cobbler's Debbie, Hayward read more