Easily the worst dry cleaner I've ever dealt with and I've been getting suits cleaned for over 20 years. The place is filthy from the moment you walk up. The entrance is covered in bird droppings and inside is just as bad. It's dirty, cluttered, and feels completely neglected. They also have very old Halloween decorations up year round, which just adds to the run down, unprofessional atmosphere. The staff is rude and dismissive, which only makes the experience worse. The biggest issue is they moved the button on my $700 suit jacket without permission. That's not a minor mistake, that's careless and unacceptable. This place is an embarrassment to Ventura. Take your clothes literally anywhere else. Zero stars. read more

Dryclean Safari - GROSS!!!!!!!!!!!! (and Dangerously bad for your health) - Dry Cleaning Near Me - Ventura, California

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I'm reluctant to review this longtime neighborhood staple, given the time it's been serving the community, and I know people don't gets things dry cleaned the way they used to, so business is just a trickle of what it was, but I feel people need to be warned. I'm not sure if they can't afford different cleaning solutions, apathetic, have inexperienced new management or what, but they charged me $35 to ruin the cotton beach bag I gave them to clean. And they didn't clean it either. I had washed it at home in the machine trying to get some dark stains out, but they wouldn't budge. I noticed some color loss, but didn't mind the bleached out look for a beach bag. I told them all this and if color loss happened for them to get the spots out, that would be okay. Also, when I washed it, I was careful both times to hang it in such a way that the material covered cardboard insert that flipped up or down on the inside bottom dried flat and kept its shape. I told the girl the insert seemed to be made of thick cardboard and asked if they would make sure keep it flat when drying, but trailed off when she didn't say anything, making me feel like I was telling the pros how to do their job, and never got any acknowledgement or response. She couldn't find the price for them to clean a purse or bag or anything to even give me a ballpark figure, so when I tried to pick it up the first time I was surprised to be handed the bag and told it would be $35 and that was it, nothing else said like 'oh by the way, we couldn't clean it.' I paid assuming they had cleaned the bag or I wouldn't be getting charged and so much, but when I looked to see what good work they had done, expecting to be happy, there were rubbed out spots where they tried to get out the spots, but they remained, places where they seemed to not try at all, and one spot where the material was rubbed white (bag was dark pink w green frogs), as if that's what it took for them to remove a spot. I reiterated that I didn't mind if the color was rubbed out a bit in spots if that is what it took to remove the light black spots around the bottom of the bag, and asked for a redo. The second time I picked it up it looked like they put it in a washing machine and that was it. The color was worn overall, the spots remained, and the cardboard insert was mangled inside its material casing. I washed the bag myself twice at home in a washing machine and couldn't get the spots out, but managed to keep the insert flat and unaffected. They are supposed to be professionals, but not only couldn't get the spots outs, with or without rubbing them white, they sent me home with a bag that was more worn overall and, worse, something they could have easily avoided, a thickened, clumped up, twisted cardboard insert that I'm stuck with because it's permanently sewn into the material covering. No apology, no shame, no money back, the guy said something about taking it home and ME rubbing the spots some more. All I could do was say, 'I am not happy,' and leave. I've seen a dry cleaner come in and get ink out of colored carpet, so I think given the knowledge and correct solutions, it might have been possible to clean my bag, or not, but there's no excuse for destroying the cardboard insert. Sadly, Dry Clean Safari is no longer the dry cleaner it used to be. read more

I brought six long cream Pottery Barn drape panels to Dryclean Safari. One of them had a large water stain on it. I had never drycleaned them before. I picked them up today. They are perfect! Look like new. And somehow they got the water stain out! I have always thought this drycleaner has such a nice helpful staff. I highly recommend using them for your household items or normal drycleaning. read more

We have been using Dry Clean Safari for over 20 years! They are the BEST! We appreciate them taking such good care of us all of these years! read more

We were in from out of town for a wedding and needed someplace that could take care of pressing some dresses and a suit for us last minute. They did a fantastic job and the prices were very reasonable. read more

I hadn't been to Dryclean Safari since the 2020 pre covid-19 at that time the prices were reasonable. I recently got a TrenchCoat cleaned there & it ran me $31.70! . I asked why the price increase, he said maybe it's "weight" of the jacket. As I was about to pay he says "$27.00", he gave me a discount which made me feel valued as a customer. They did a GREAT JOB on the jacket even got out a recent stain. I almost have my Safari card fully punched! Only 2 away from a cleaned FREE item, so, I'll be back. Thanks Again. ‍ read more

Dryclean Safari - The Wife's TrenchCoat. $31.00 they did a good job though. - Dry Cleaning Near Me - Ventura, California

We have patronized this business for years. We dropped off our clothing which included a $200+ white Vince ladies shirt. It was not dirty, but had been worn several times. When we picked it up it had an orange spot on the front of the garment. We pointed it out to them, and it took two more cleanings before it was removed. Not great for the fabric. And the spot is still partially visible. When we asked that it be replaced, with showing them the receipt and site where it was purchased, they refused. They put the spot on it! Something doesn't add up. Perhaps they aren't using clean fluid. They also put someone else's skirt in with our cleaning! So we won't be back. read more

Do not go here. The staff are friendly, but the business is totally unwilling to accept responsibility for mistakes. I brought in my down comforter for dry cleaning about 3-4 months ago, and it came back with a large tear so I took it back immediately and they repaired it. I thought that was good on them for owning it and would continue using their service. Took my comforter in again and picked up yesterday, just to find 3 new tears in it. Now they're saying that their machines couldn't do that and it's not their fault. Now I've got 3 holes and will have to take it elsewhere to get repaired. Take your money elsewhere! read more

Dryclean Safari - 2 out of 3 holes that are spilling out feathers. - Dry Cleaning Near Me - Ventura, California

I have been going there off and on for yrs. I dropped my grandsons pants to be sewed. Came back 6 days later as told but told me one more week. I was told this by a young man. I was fine with that. So came back spoke with a very nice lady but they could not fine. Then seriously I looked up and they were hanging there all alone. I said there they are we laughed she apologized about saying they could not figure out who's these were. They had sent out to others store and lost tag. Which was ok. Then I bought home and hole in knee which was not there before. I bought back young lady very nice and was going to ask if maybe not charge. I picked today and I told the same young man that told me to come back the first time. He did not even care that the hole they did. It was only 13 dollars of course I paid but come on. I told him it's just the point and really 13 is going to break you. He nodded yes. So I guess my 13 saved him from bankruptcy lol read more

This dry cleaner is awful. About a year ago they sold me a discount card. But they continually refuse to honor it, claiming that it will only apply the discounts if the card is presented when the clothes are dropped off. Nonsense. This alleged policy not only is asinine, but it is not disclosed anywhere on the card itself, as my photos below reflect. My advise -- go elsewhere. read more

Dryclean Safari - Dry Cleaning Near Me - Ventura, California

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Rude service from an employee. Asked to speak with the manager and she just rushed me off the phone without listening to my concerns. Clearly, they don not want new customers. We I the owner, I would have a team meeting to explain the value of customer service and make it clear that service is everything. I heard it is hard to find good help these days. read more

This review is of the location on Johnson Dr. in Ventura. The people are friendly and I even saw the owner I think who was really helpful as well. They are the only ones open on Saturday. So... I went in on Saturday last week to get an expensive suit altered and was promised that I'll have it back by Friday so I can wear it Saturday. Friday I go to pick up my suit and they don't have it, it's not there and they said they may have it for me Monday because whoever does the alterations is off until then. They don't have the suit on premise so I can't take it to another place to get altered before tomorrow. Very disappointed. However, I got my suit back on Monday and it all looked well, I was satisfied with the work, so I decided to dry clean and press my dress shirt there. However, the second time all my dress shirts have small wrinkles ironed into the wrist cuffs, I'm not sure why it's so inconsistent here. They are the only ones open on Saturday so it doesn't leave many choices and it's acceptable. read more

I've been going to Dryclean Safari for years. I've always had a good experience and they always do a great job. They have good prices and friendly service. Alterations may a bit slow but if you don't wait until the last minute you should be fine. Because the alterations are done off site this is the reason for a 4 star rating instead if 5. read more

Dryclean Safari - Dry Cleaning Near Me - Ventura, California

We had been customers for many years. We had a wedding to go to and my husband needed his pants hemmed. He went and picked them up and when it was time for the wedding they were too long. They did not do it correctly. Okay, so mistakes happen- I understand that , but we had to scramble to make the pants shorter by going to a cbs store , etc. We had no time to complain. We were so busy after that , and when we finally were able to come to tel them what had happened. Instead of them correcting the mistake without us paying again. The owner said no and that he would not do it because of the time passed and some other lame excuse. There is no reason for us to lie. They are not loyal to their customers. The owner I should say and is very cheap. Would recommend to go somewhere else. I read more

Excellent service and my clothes were cleaned perfectly. Derrick always does a great job, with a smile. Prices are very competitive, and if you receive a coupon, you MUST have it with you for redemption. That's just how things work in this country. Just ask any old lady at the grocery store. This location has plenty of parking. I love their consistency and their professionalism. read more

Great Business, pickup and Delivery.. no minimum required to have a pickup! There's 17 employees! Derrick Lee the owner is very passionate about the business. Will upload pictures of the facility when I can. Tell him you found him from Yelp, he'll be stoked! read more

Had a coupon for a 50 % off for new customers, but it did not apply to the down comforter l had. Ok, that's cool. The guy offers 20 % discount and that's nice. But he writes it up as a Queen size. No, l don't own a Queen bed, never have, l diplomatically ask if he is sure it is a Queen, he gets really huffy and says, "Well, l should know, l have been in this business for many years!" l instantly get intimidated by Mr. "You offended my Dry-cleaning authority" little ego man, ( l get intimidated easily by anger plus l always think l am the one who is wrong... people, my bad) so l just leave and shrink out the door. When l pick it up weeks later a very nice young lady helps me, l take it home, but think it just seems so SMALL, so, l get out the measuring tape , look up what measurements of queen vs full is, lol just to be sure even tho its not anywhere close to fully covering my full size bed, and sure enough, it's not a Queen, it's a Full. Normally l would just let it go, l love to give 5 stars, but l thought the owner would want to know that his employee had been over charging customers and making a very bad impression on 1st time customers. So l call and ask to speak to the owner. The nice lady tells me that Derrick, the owner is the only man who works there, she looks up my order and verifies that it was he who had "assisted" me. Lolol. Wow. I trip out because l then remember asking him if he was the owner and he said no! Maybe he was annoyed that l had wanted to use a coupon, and then didn't want to be honest about who he was. Derrick, don't try to cheat customers who own a tape measure. And don't be cranky and rude...l mean...why? Dude, we all have crap in our lives, you don't need to take yours out on your customers. Lol, especially when you are wrong! There is a good place in the Grocery Outlet shopping Center, l will go back there and that's what l get for not reading reviews ahead of time. If l had, l would have seen all of the poor reviews. read more

My husband has been taking his clothes here for years. I took my girls dresses to be altered and steamed. When I dropped them off I got a receipt for pick up that said it would be $170 which I thought was pricey but due to the time crunch I decided to leave them. When I picked them up I was charged $199. I was told that the 3" piece of fabric that was added to one of the dresses was hard to find. The day I dropped off the dresses I was very clear and very specific so there was no surprises in my request. I would not go there again. read more

My husband has been giving this localbusiness a lot of money for their services for at least 2 years,and I still don't know why. Customer service in person and on the phone is subpar. read more

We've been using Safari for years, but yesterday they went above and beyond for me! We had just purchased new uniforms and washed them at home to soften them up before I was going to bring them in to be pressed. Well to my horror, something bleed all over the new uniforms while in my washer! I called Derrick in a panic and without hesitation he told me to bring them in. Luckily I hadn't dried them so they were able to get all of the color removed! Not only that he did it all the same day, since I needed them for work right away! This is just another example of their outstanding customer service, their dedication and commitment to always do their best! They are amazing and I am beyond thankful! We will never go any where else for our dry cleaning needs! read more

Don't do business with these guys. They might be fine when all goes well, as many other reviews indicate, but when there is a problem, that is when you really find out how much they value their customers. These guys will try to cut every corner they can to keep from fairly solving the problem. And they will indirectly call you a liar while they are at it. I took my work clothes to an Albertsons store that then sends them to Dryclean Safari. All of my clothes were lost, eight shirts and pants. Five days later, a guy named Derek calls me from Dryclean Safari. He tells me I need to wait about a month before they will compensate me. I told him that I couldn't wait that long because they lost all of my clothes, and he told me "I doubt that was all of your clothes." (He thinks I have more than 8 work shirts!?!) I told him I had to spend about $50 for a couple of new shirts so I could go to work, and he told me that I was spending too much on shirts. Two weeks later, a lady named Teresa called me to tell me they wanted to settle this situation and asked me to value the shirts. I gave her a very fair number ($25 per shirt), and then she started trying to talk me down. She said she would speak with the owner and get back to me that afternoon. She never called back. Finally, Albertsons compensated me for the shirts, since even they could not get anywhere with them. Dryclean Safari just ignored the problem. This cost me so much time and inconvenience. I wanted to share this so nobody else needs to deal with the same thing. read more

They wouldn't honor a groupon I had purchased. They told me you had to show the groupon at drop off. NO WHERE does it say that on the groupon or in the rules. So I paid full price & contacted groupon for a refund. I won't do business with them again. read more

Dryclean Safari is very professional done within 2 days. Great price, all work done in premise, and they added carpet and tile cleaning to their services. I would highly recommend Dryclean Safari. read more

I love this place! I've had a bridesmaid dress and jeans hemmed here with the original hem put back on. I'm short so everything is always way too long! The service is quick, the prices are great, and the manager was super helpful. Great customer service and is always a plus in my book! read more

Great service. I had an alteration emergency and they were able to have it finished the next day. The pricing was amazing and they even steamed my dress without an extra charge. read more

I used Dryclean Safari carpet and tile cleaning recently and I couldn't be happier with the professionalism, attention to detail and the outcome of our tile floors including our bathrooms. Our floors came out so clean and a big difference than before they got cleaned. I highly recommend Derrick if you have any carpets or floor tiles that need to be cleaned. You will not be disappointed. read more

I have used this company three times. All three times it was less than stellar service. The guy that run the place is nice but he has problems with your orders. I have gotten the wrong pants twice and one of my orders came with a skirt. I am sorry but I don't wear a skirt. I tried them off a flyer in the mailer and it was not worth it. read more

Got my pants hemmed and they fit perfect. Got some wool sweaters dry cleaned and they came out very well. On time and very professional. Would recommend this place to anyone. read more

This is the most convenient dry cleaning service I have every used, they will pick up and drop off at your home and they do a fantastic job. If there is an issue it is corrected quickly. Very friendly and helpful staff. read more

I've been using DryClean Safari for 7 or 8 years now and I have been nothing but a satisfied customer. As a busy mom of three, dropping off and picking up dry cleaning is one of my least favorite errands. Having delivery and pick up service has been a lifesaver for me. Just send a text, and magically a few days later my clean clothes are on my door step!!! Love it! Thanks DryClean Safari! read more

This firm is a contract cleaner for dress for sucess in the santa barbara/san luis obispo counties. They are the worst cleaners ; they have no quality control, constantly have to items back so that they clean them right. read more

Wow! Amazing service from Derick!!! I had called everywhere around town in oxnard and Ventura to get only two shirts pressed for an event tonight and everywhere I called told me It would be done by the next day. Safari took my shirts and had them pressed within 5 min. Of me walking in !!! That's service beyond words. Thank you guys for saving the day ! read more

This place is tiny up front, typically loud, and almost always hot when you walk in. I wish the woman up front smiled a little more often, but she's always pretty distant and business like. That said, I've never had a problem with their service. In fact, clothes always come back how they're supposed to. Every other dry cleaner I've used has screwed things up at some point, but they're solid. The owner Darren is a cool dude for sure! I'd recommend them highly if you're looking for an average priced, solid cleaners. read more

Fantastic cleaners. Fantastic service. They're the only one in the area that actually work on Saturday. I needed my Halloween costume steamed out and they did it with me waiting .. Less then 5 minutes for $7.00! I'll be back again! :-) read more

Don't bother going all the way out there with a birthday coupon unless it is your birthday. Good grief, no one makes you show up on your birthday! The month or week of is reasonable. read more

I've been a customer for years and I've always had a good experience. Doing business for so long has meant that their have been challenges and mis-steps, but team at DryClean Safari has always found a way to make it right and provide great customer service. Fast, Friendly, Quality service that I can count on at a reasonable price. What more could you want? read more

We took in several items, one was dry cleaned with them before and came back perfect, but this time, I got home, after paying, and it was still dirty. It was just a little dirt, no stains. And it smelled. She said they would try it again. I got a call and she said they dry cleaned it two more times and could not get it clean. She suggested washing it. I came back to get it. They didn't refund me. They kept my money after giving it back to me still dirty, not saying anything, then after knowing they couldn't get it clean, charging me anyway. I don't agree with this practice. If your business is cleaning something, and you can't get it clean, you shouldn't charge the customer and also give them a dirty item back without telling them. We will take our business elsewhere. I understand that they tried, but I'm not paying for effort, people take their items and pay to have them... clean. read more

I went online to find prices and it shows $10.25 for a two piece suit. I purposely drove out of my way to take my suit there. As I was getting something out of my purse, the print out I had made with the price circled fell out on the counter and she said "Oh, that's not for lined suits. Lined suits are $13.50? Are you kidding me? If you have a different price for lined suits, since MOST suits ARE lined, you should list it. I left with my suit. I will not go back ever. (and come to think of it, the last and only other time I went there, they tried to pull a similar change with a different item, where the price they quoted was not what they actually charged.) Never, never again. read more

DO NOT take anything there you value. I had 5 fancy silk tops cleaned there and they poked holes in each and every one at the neckline right in the front!!!! to place their tag with 2 big fat plastic spokes - couldn't find a seam or safer place? These holes cannot be repaired invisibly. Even Goodwill knows how to protect garments from tag holes. I'm still in shock!! NEVER will go there again. read more

STAY AWAY !! We recently moved to Ventura, while looking around for dry cleaners we found this place and of course their new customer coupon to get 50% of all your dry cleanings was attractive. I always get my office dress shirts dry cleaned from other place and they do excellent job in dry cleaning them, my shirts shine like new. This time I decided to go to these guys since they are in Ventura, and guess what the lady says why do you waste your money in getting shirts dry cleaned, these will appear excellent after laundry. In spite of me asking for dry cleaned she took my order to laundry all my shirts. MY BIGGEST MISTAKE OF TRUSTING THEM. All my dress shirts have lost their shine, and possibly I need to get new ones. And my pants which they took for dry cleaning, it seems they have laundered those as well.,SUCH PATHETIC service. Never again. My mistake that coupon of 50% brought me there, I should have realized that before heading to them. Cheap place = cheap services. !! Never Again. STAY AWAY FROM THEM AND THEIR COUPON TRICK. read more