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    Dryer Fire Fighters

    5.0 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    Response time

    20 minutes

    Response rate

    100%

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    16 days ago

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    2 years ago

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    Bruce Heating & Air

    Bruce Heating & Air

    (24 reviews)

    When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

    If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

    Americool Heating & Air Conditioning

    Americool Heating & Air Conditioning

    (5 reviews)

    They came out to give me a quote and never said anything about a bill. Two weeks later i receive a…read morebill in the mail and call and they told me that they would have to talk to someone higher up and call me back which they never did. I also never received a quote. now they are sending me to a collection agency without ever calling or trying to contact me. What horrible service.

    They requested a review with the 600.00 bill they gave me for installing a thermostat, and doing…read moremaintenance. They all got upset with my rating. I felt like I was then marked as a bad person and to not help too much. I paid 420.00 for them to install the thermostat, and another 160.00 for a maintenance check on the furnace, I also asked them to tell me the cost of replacing the system. After a week or so the furnace didn't run on Auto and it was just blowing cold air. It was snowing and in the teens. They couldn't come out for a few days, and it would cost more money. They did provide a quote for a heat pump for a 1,000 square foot house at $20,000.00 I called Platte Heating in Yakima and they came out next day in the snow, and replaced the sequencer. When I called back as a courtesy to tell them I didn't need the appointment, Ericka told me the owner emailed me and said they weren't coming, and find another HVAC company. If you want to be ripped off and treated like crap, call Americool. Be prepared to wipe out your savings, and you may need a bank loan. They need your credit card before they will even come to your house, if you're at Desert Aire or Mattawa in their service area, be ready to pay a fortune in trip charges. If you don't give them a high rating you'll be put on the crap list, get a nasty email from the owner and appointment ignored, what a way to run a business.

    Dryer Fire Fighters - airductcleaning - Updated June 2026

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