When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that and $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up. read more

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and Air. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running. read more

Shout out to John who came and checked out our Heat pump today! John was quick to get to my house. He was very professional in addressing the problem. I felt comfortable having him in my house. He gave us great tips on how to take care of our heat pump. Such a nice guy. He even looks a little like Kurt Russell. I would call again if I needed help troubleshooting!! read more

I called Bruce Heating and Air on Saturday at 8:00AM, the tech showed up at about 9AM, and quickly the cooling problem, and at a reasonable price. Note: I am on their service contract, that is a great value. Great company to do business with. The service was performed at my residence. read more

Had them work on my heat pump the end of July. They came and diagnosed the problem. Took a little over an hour. I paid for that. The part came in so they came back. Took a little over an hour. Both times I think they spent more time trying to get their tablets to work on the paperwork for the billing than they spent on my system. My total bill was over $550. A friend showed me that the part cost less than $100. So I guess they charge $200 an hour for labor. Well, air conditioner quit today. I called them and they said they only guarantee labor for 30 days. They would have to charge me another diagnostic fee to come out. Yea, right. Getting screwed by you once is enough. read more

started using this company about five years ago and thought they were good. In 09/22, I called them because our heat pump developed a leak in the coolant system. the tech showed up at about 5:00 pm, pumped 4 pounds of freon into the unit and left, saying he would be back in 10 days to fix it. basically, pumped the freon into the atmosphere, because he had somewhere else to be. He came back and fixed it at the next appointment, however, between the two trips it cost me close to $1,500. I made the mistake of calling them again in 05/23, and asked them to send a different tech. This tech fixed the same issue in the same location on the system and charged me $1,740. He said prices had gone up. the company will not send me a receipt, so I can only figure that they are charging $500 per hour and $700 for the freon. I will never use this company again. read more

Very Good!! Knowledge (knew everything about equipment), wasted no time, fixed immediately. Abe, the technician, was very professional, answer all questions I had, was courteous, clean, and came well prepared to fix our problem. The second time used Bruce will DEFINITELY use them for any problems. read more

staff at Bruce are quick to respond and actually show up when they ate scheduled. Theboffice staff, especially Jennifer McDonough is so friendly, efficient, and has outstanding customer service/ you are lucky to have her as an employee! read more

Showed up early and Tech explained the situation and fixed it quickly. Although it was a shorted low voltage wire on a 2017 Top Lennox system seems early to have wiring problems, but fixed quickly and checked the the rest of the system and good to go. John read more

Absolutely outrageous! I bought a $14,000 unit from Bruce less than two years ago. The first unit arrived damaged beyond use. Suffered through a week of over 100 temps without unit. New unit arrived. Worked less than a year before completely failing. Again, temps over 90 inside my home for a week while waiting for repairs. Now less than a year later, complete failure and I have had no heat for weeks. Part is covered by warranty but I'm being charged $1100 in labor plus the almost $200 for diagnosis. I couldn't be more disappointed with Bruce Heating and Air Conditioning. read more

John D such a great technician. I would highly recommend him for any job. While he may be rough like a smores graham crakcer on the exterior he is soft as a marshmallow on the interior. Please ask for John for your Bruce Heating and air needs! read more

Bruce has been working on a aprment building across from my house. One of there trucks parked in front of my house. The last spot of the block. I asked him nicely to move as i have woman and children coming over. He got irate telling me i have no authority. All of the other companys know this and understand when i say dont park there it for a resone. Not sure how well they do work...... but the attitudes leave something to be desired. read more

Technician (Brian Morrris) just finished up with annual spring service. As always he was very professional, courteous and explained what he was doing as he serviced the system. I highly recommend Bruce...having just upgraded my heat system and having added new duct work I have been exceedingly pleased with the work Bruce has done and continues to do to ensure my system functions at top performance....thanks you Bruce team. David - Umatilla Or read more

Bruce Heating and Air came out quickly to get our air conditioner up and running. Everyone was professional from my initial call to schedule to the service man. I didn't have to wait at home for them to come either. The service man called me when he was on his way and I met him at the house! I definitely recommend Bruce and will call them the next time I need assistance. read more

I had a horrible experience with them! I do NOT recommend them. We got a couple quotes to get central AC. We decided to go with Bruce because they were the only ones that would get it done the in the time frame we needed. They told us it would take three days to complete the job. The job ended up taking over a month, and we got screwed! Worked had started and halfway through, we were told that we needed to update our circuit breaker and that the additional cost would be $2,500. We had the option to find our own electrician or use someone through Bruce. We decided to have Bruce subcontract the work. Meanwhile we noticed a lot of water underneath our home, a pipe had been broken. I called the Sales Manager Chris Meagher and asked him if he had any idea what happened because it was right next to where they were working. All he kept saying was my house is old and all the pipes needed to be replaced. I overheard one of Bruce employees talking about the pipe that they broke. When I confronted Chris about that he said he had already had a plumber fix it, he was sure it wasn't the same problem. I contacted the same plumber; it was the same pipe and told me in front of Chris that it was a temporary fix because that's what Chris asked for. The plumber also said they've had a lot of similar issues with Bruce and will no longer work with them. At this time, our baby was a couple months old, so we needed a cool home fast, and we put most of our savings for this. We paid them in full including the extra $2,500 for the electrician. Three days after the system was installed the electrician knocked on our door asking for his money. He was told by Chris that we would pay him and that it was not included on the contract. I contacted Chris, he rudely he tells me he will only speak to the man of the house because the house was not under my name and girls like me wouldn't understand. The house is under my name. He screamed at me over the phone, I was so frustrated I hung up and started crying. I've never had someone belittle me or talk to me the way he did. I would NOT recommend this company to work with, they are very unprofessional and have shady practices. read more

I am a commercial retail location and I needed to have several units repaired/replaced and I needed an estimate to weigh my options. Bruce Heating and Air came out on 6/14/13 to do an inspection/put together a quote. Fast forward to today (7/10/13), 3 phone follow ups later and all I have is a bill for $300+ and no estimate! Every time I call I get forwarded to 2 or 3 people who have no clue what I'm talking about and a promise that somebody will call me. They ask ME what is wrong with my system. If I knew that, why would I be calling a heating and air company?!? Luckily Bruce was my second opinion. I used Total Energy Management, and within a week I had several estimates and options to weigh and choose from. They even explained to me routine maintenance to extend the life of some of my older units! Too long; didn't read: Use anybody but Bruce Heating and Air read more

I called for a bid on a compressor for my heat pump. It was already checked and I was shopping for prices. I was told that they can not give a quote with out a service call and $ 100 charge. Never call them again. read more

I received excellent HVAC diagnostic and service yesterday. My A/C stopped working over the weekend and Bruce Heating and Air was responsive. They sent a repair technician (Lino) who quickly diagnosed the problem and completed the repair and cleanup in a professional and timely manner. I would use them again and highly recommend them. read more

Just had this firm out for an estimate and a service call. They performed the work on heating and cooling equipment per the estimate .. I had never done any maintenance work on the General Electric heating system installed by the previous owner in 1990. I was pleased when the estimator, Ralph, arrived to show the workman what was wanted with the new piping. It went smoothly. The service man arrived and did the work on the old equipment. John was knowledgeable about the old equipment. I was really pleased and satisfied with the work. This was work done on my property in Benton City, WA read more

This business doesn't stand behind their work. They were the HVAC contractor on my new home. The condensate pipe broke/came loose inside of the wall. It probably was not glued, which is what other contractors I consulted with have said. But they denied they were capable of an error. They admitted that the pipe is disconnected, they wanted to rip my walls open and "blame someone else" so they didn't have to fix it. Their own words. I had to give them 30 day certified notice of my intent to file a complaint with the contractors board. So - they then called me and demanded that I work with their contractor. They told me that the contractors board sent this person, and that the contractors board wouldn't be contacting me. I had not FILED the complaint yet, the contractors board didn't even know I had sent the notice. This was a blatant LIE! They were attempting to threaten and intimidate me and force me to agree to allow them to work further on my home. They told me this wasn't "their contractor" it was the contractors board representative, another lie. Their suggesting to ripping my interior walls open, was to remove my siding. Options they never suggested, because it would mean they had to take responsibility would have been, run a new line, or put in the condensate pump and put into an existing drain. They refused to even consider these options, because they would rather rip my walls open then come up with a logical solution. I've consulted with four other HVAC advisors on my options, and they all have said ripping walls or siding off is the last resort. Ralph and Nick at their company both had the same story of how the contractors board was making me allow their contractor to come in and open up my walls. I asked how the contractors board new of my complaint, they said that they had received a letter from the contractors board, complete lies, as the contractors board didn't know I existed. As i said, I had NOT filed the complaint yet. Other problems in my home Bruce created.... I have a unit in my ceiling, I was adamant that I didn't want it there,. they refused to put it anywhere else. The filter for the attic unit is over my stair case and I have to have a ladder on the stairs to change the filter. My A/C lines outdoors are not insulated, I have bare pipes and open electrical wiring. The ducting was supposed to be hung in the rafters it's not, and I now have a dropped ceiling in my basement, which I didn't want. My range hood was installed so that every time the wind blows it sounds like gun fire in my home. The vent flaps so badly in the wind it's horrible, I've made several requests for them to resolve this, they refuse. They also cut a huge slice into my kitchen cabinet when installing and didn't make any effort to repair it. My bid included a condensate pump, which had they installed this unit correctly and with the pump, I wouldn't have had a line in my wall break lose or come apart. The drain line that broke also drains ON TO my cement patio. They never installed the condensate pump which I paid for, so when there is an issue with the condensate drain line, the won't even fix it with installing the pump which I have already paid for. Rather than standing behind their own work they want to fight me every step of the way. There is a simple, logical fix for this, they won't take that route, they want to lie, blame, accuse, whatever it takes to deny responsibility for their own actions. If they do it this to one customer they will do it to others. read more

Thank you for your Great Service on July 30th, 2018. We had a room full of customers when are cooling went out, Cancelled our meeting called Bruce Heating and Cooling. Technician came out and by close of day we were back to 72 degrees. Next day, great meeting and happy customers and employees. Thank you so much, your the best. read more

I had my HVAC system and a fireplace installed by Bruce, Inc. They have top notch installers and service technicians. Their office staff is friendly and helpful. I would definately buy from them again! read more

We've had several services completed by Bruce. Each time the job has been done promptly and thorough. Customer service has been exemplary! Thank you Bruce Heating and Air! read more

I had a tech from Bruce Heating and Air come out and perform a "Diagnosis" on my central heating and air. It has not worked all summer which is not a big deal because we had our basement finished last fall and we have been living downstairs. Its just more comfortable there. anyhow, we haven't used the A/C all summer but a few weeks ago I turned it on because we were having company over and I needed it to work. Well that's when I found out it did not work. So I called and explained all of this to them and their guy came out. I had to work but my wife was home and I told her to call me when the tech gets there so I could explain this all to him. After explaining everything to him he proceeded to tell me that the filters I was using for my furnace were garbage and that they were letting dirt past them and that my coil was completely plugged up. It would need to be removed and either cleaned or replaced which would cost $450.00 to clean and I didn't even ask how much to replace it. On top of that my heat pump was completely out of refrigerant and it was going to be $154.00 to perform a leak check, and an additional $280.00 for refrigerant. That's not including any repairs that would have to be made. Oh, and he charged $72.00 to come out and tell me that. I told my wife to pay him the $72.00 and I would have someone else do a second opinion. I called Rhodes Heating and Air and did not tell them that I already had someone check it. I just explained my problem and asked if someone could come out today. Someone was there with in about 1 hour and with in 30 mins of being there he called me and told me that the refrigerant was empty in my heat pump so he performed a leak check. He said that there was a pipe behind a wall/ceiling in my basement that had been punctured (likely when I had my basement refinished last fall)... I asked him how much to replace the line and he said we can fix the existing line and have everything working great for $600.00! I asked him if there were any other problems and he said that he inspected both coils, inside and outside and that they looked fine. I asked him how much I owed him for today's diagnosis/leak check and he said $80.00! So for $80.00, I got an answer to why my A/C is inop. the same thing that Bruce Heating and air was wanting to charge me $434.00 for. This place is a racket and I will never use them again for anything. I hope this review was helpful to at least one person because there were no reviews for me to read prior to this one... read more