I developed sciatica during pregnancy in my 3rd trimester. I was unable to walk without limping and…read moreabsolutely miserable. From the initial scheduling phone call to the end, I had a wonderful experience. The scheduler handled my insurance, reached out to my Dr. for a referral and scheduled me several weeks out so I didn't have to worry about that later. Lexi was my PT and she was the best. Because I'm pregnant I was limited in what I could manage; she modified stretches and made sure I was comfortable while still providing relief. I reported my pain level an 8/10 at our first appointment and by the last one, it was 3/10. I'm still doing stretches daily and while it flares up every now and then, I can function again. Thanks Lexi for being the best!

Unfortunately I experienced what no client in pain and needing therapy should have to undergo. The…read moreoffice staff was and always has been excellent in attempting to schedule, and in their courtesy and cheerfulness. I received massage therapy for about a year here with a good therapist who took his job and my health very seriously, but he left. They have been booking way out and have not hired anyone else, so I had to take an appt. elsewhere as I am a 66 y.o. woman with quite severe hip, neck, back, and knee pain. When I came in last week on my spring break (I'm a teacher), I tweaked my upper hip getting out of the car, and went inside. I paid my copay, and was waiting for Mia to come out. The front office staff member told her I had pulled on a muscle, so when Mia came out I explained that I better not have that area worked on, and also at my one appt. I could find a week before, the therapist used hot stones around my neck, and together with the high stress I'm under (my mother is dying and daughter in crisis), I was recovering from a stress rash around my neck, so please don't work there. But I still needed to get relief/have the long awaited treatment on my lower hips, upper back, legs, arms, etc., to which she replied with a rude tone of voice and facial expression: "For An Hour??" I tried to explain that yes, I needed it, as my steady therapy was not available. She then said: " I have a waiting list of 100 people". I said, I'm here waiting to get help for my pain and you're telling me about how many people are on your wait list? To which she said: "I didn't say that"... (a complete lie-she just said it). So..... Her attitude of complete lack of concern for the clients welfare, lack of professionalism, care or intention to H-E-L-P me get the therapy for which I came there, lead me to never want to go back again. She is not fit to serve as a health care provider, and even though our region has a shortage of massage therapists, you want to avoid going to IRG Silverlake with Mia, who will treat you rudely and inappropriately if she feels like it, no integrity whatsoever. Also in the one prior appt. I had with her, it was at a very lackluster and mediocre skill level. I would like to add that the director did call me and took notes on what happened, and did apologize, which was appreciated. I do think that based on my experience over the year, that he Does Care about the quality of service they provide to their clients seeking treatment from pain and mobility issues. However, their lack of hiring someone to cover the need of clients for three months is troubling (I don't know to what extent he is responsible). Health Care is in a seriously difficult situation though now, financially and otherwise, and I had tried to give the benefit of the doubt, until being treated with such a low level of concern for the welfare of my health, and the basics of how to treat a client with courtesy and care. Let's try to bring each other up and not down in this crazy world? Be Well Everyone!

My Experience at Alderwood: A Journey from Frustration to Genuine Care…read more I recently stayed at Alderwood for rehab and was discharged not long ago. I want to share my honest experience -- the difficult parts, the turning point, and ultimately the reason I left with gratitude. During my first week, I was not thrilled with the care I received. I often felt overlooked. Some staff members -- not all -- seemed rushed, with little interaction or engagement. When I voiced concerns, I felt dismissed rather than heard. I repeatedly asked to speak with the person in charge of the nurses and aides, but she never came. I spoke with the social worker and the administrator, who reassured me they would address my concerns and send the nursing director. Still, she never appeared. My main concern at the time was how my legs were being wrapped. I wanted guidance, reassurance, and proper care. Then the inspectors arrived, and shortly after, I learned the director had been fired. This worried me even more -- if things weren't running well before, what would happen now? A few days later, a gentleman introduced himself as the nurse supervisor. At first, I didn't think much of it. He came in regularly, asking how I was doing and whether I had any issues with my care. I assumed he was just another staff member making rounds. But he kept coming back. He kept asking. And he genuinely listened. I even asked, is there a problem that's why you keep asking these questions? Slowly, I noticed a shift. The staff's attitude improved. They were more attentive, kinder, and more professional. I told him this directly -- that since he started checking in, the entire atmosphere felt different. He told me, the staff here are wonderful. They may just be under pressure but thank you, I will surely let them know. A few days before my discharge, I received a new roommate who struggled with yelling and screaming at night. I understood she couldn't help it, but it made resting and healing extremely difficult. I reported my concerns to management, including to a nurse named Tee, who said she would inform her supervisor. Honestly, I didn't expect anything to happen. My hope was low. I told them not to do anything about it, not even a grievance. I really wanted to just leave then but I physically cant. To my surprise, shortly after reporting the issue, the same gentleman walked in -- and this time he introduced himself as the Director of Nursing. I jokingly gave him an earful for not telling me sooner. His response is something I will never forget. He said: "My actions should speak for themselves. I want my residents to remember me not by name or title, but by how I made them feel." I cried -- tears of relief and gratitude. He apologized for my experience and for the rough night. He offered solutions immediately and even brought me earplugs. When I told him I was worried I wouldn't hear my alarm, he promised that a staff member would wake me up at exactly 7:00 AM -- "like you're in a hotel," he said. And he delivered. All my earlier frustrations were overshadowed by the sincerity, consistency, and compassion shown by the new Director of Nursing. His leadership changed the environment. The therapy team, nurses, and aides became more attentive, more present, and more caring. I left Alderwood feeling heard, supported, and respected. That is why I gave a 5‑star review -- not because everything was perfect from the start, but because the right person stepped in, listened, and transformed my experience. To Umesh social worker, the therapy team, nurses, and aides: thank you. To the Director of Nursing, Joe-mar your actions truly spoke louder than any title ever could. Now that I'm back to working, I've been sharing my experience at Alderwood -- not just the challenges I faced at the beginning, but the incredible turnaround that happened because of the people who truly care.

My father almost died in the facility. He had the flu and was kept on his back for a week until he…read moreended up in the ER with pneumonia. They are understaffed and cannot adequately care for their severe patents .

go here and see Brett Parsons. So obviously, this review reflects the PT that I saw specifically,…read morebut as a whole, this place was clean, comfortable and professional in every regard! Which was not my experience at the previous physical therapy establishment that I had tried first-- (having tried a previous place the things I noticed at the other place were uncleanliness, disorganization and lack of knowledge/ and was over-Complicated and they disregarded physiatrist notes) The reason for my physical therapy was my back and hips and Brett went straight to the point on my first day and I was already feeling better with my at home routine and in office within a week. my advice is to try this place first and see Brett if you can! He also specializes in acupuncture, so that was a bonus treatment contributing to my overall healing!

I just finished 6 weeks of rehab work at Summit, and I have nothing but compliments towards the…read moreentire staff. My primary therapist Mikaela was amazing. She knew her stuff, and got me fully back from a long hip injury/surgery recovery, and I would recommend her and this entire office to anyone asking. Manager Brett and all the staff were professional, courteous, and fun to work with. Thank you Lake Stevens Summit, I got my golf game back.

I've now been to IRG Gateway for two different issues a year apart. I cannot say enough about the…read morehigh quality of care I received. This last time Mark was my therapist and he listened carefully, giving me several routes to fix my problems. I actually enjoyed my time there, and left having learned a lot.

Just wanted to shout out Jarlo, Macey and the rest of the team at Gateway IRG! I was so impressed…read morewith the personalized care I received. they made me feel at ease and I can see how much care they put into their work. Thank you Jarlo and Macie for helping me heal and for helping me get through a difficult situation. I am a big fan!!!!

The people that work at Marysville Care Center are amazing! They actually care about you. They do…read moreeverything they can to make sure that your loved one is taken care of. When my father was ill, they truly empathized with me and were willing to do whatever it takes to take care of him. Also, I was really impressed with their food and menu options while he was there. My father is harder to please but they managed to keep him very happy!

the staff are rude, I arrived at 11 am & checked myself out 2 hours later and returned home. This…read moreis a dump the hallways have no flooring are down to the concrete, very loud. The staff wears to much perfume for a place like this

I recently had the pleasure of PT at summer Summit rehab on Lincoln Avenue in Snohomish. My…read morephysical therapist was Tanner Lung and I would recommend him to anyone. He is tough and knowledgeable but very affirming of your efforts and caring. The rest of the staff is very personable as well. It was a great experience overall!

Let me start first by saying I was very pleased with my appt with their MLD therapist - Maggie…read more Maggie was great. So kind and helpful and VERY thoughtful of my specific medical situation. She was also very knowledgeable, which helps because I have Lipedema (NOT Lymphedema) and many don't know much about Lipedema but she does. BUT their problem at the Snohomish location is the front desk person, Tori. She is incredibly RUDE. First of all, my first appt last week, I walked in, smiled, greeted Tori and said who I was there to see. She frowned, had a grouchy tone of voice, handed me a TON of paperwork to fill out, which I did, and when I was done, told me that Maggie would come get me. Now first of all, besides Tori - please people ... SEND THIS STUFF TO PATIENTS IN EMAIL! For heaven's sake. I have essential tremors so writing is difficult. My husband was with me and had to help me fill all of this out, which included medical history, list of meds, etc. It took me about 20 minutes to fill all this out, which put me at 5 minutes PAST my appt time. :-( Maggie came to get me and things were great them. But then Tori handed me a list of my next 5 appointments when we were on our way out. OHHHH KAYYYY. NO ONE - AT ANY TIME - consulted with me to find out what would be good days and times to come in AND we had to get out of there because my husband had a work meeting to get to. When we got home, we set the list of appts down and forgot about them until Sunday. My bad. BUT ... they were ALL for Tuesdays in the early morning. We normally don't do Tuesday appts when my husband has to go with me because he has to go into the office on that day. He took this day at home for THIS appt. AND I have some medical things that make mornings my WORST time of day. I try to make all my appts after about 11:00 am, later if possible. I am in so much pain in the morning that getting going is insane. So on Sunday we faxed them to cancel all those appts, stating we will call to reschedule. So this morning (Monday) I called. Tori was SO RUDE! When I asked if she got the fax, she didn't even answer me. When I told her I need to delete the these appts and reschedule them, she RUDELY AND STERNLY said "ALL 5 OF THEM!!!" I said "Yes, all 5 of them. Also, Maggie only needs to see me for one or two more appts and then I'm done anyway." (This is because she teaches us how to do MLD at home on our own. This is common with this therapy. So then Tori asked me what time tomorrow I could reschedule for, I was looking at my calendar and finally told her 1:00 pm. THEN she tells me Maggie doesn't have ANYTHING until April 10th. REALLY??? NOW YOU TELL ME!!! How about "Maggie doesn't have anything until April 10th, so what would be your best days and times after that?" Tori has no business working the front desk of ANY business. She gives them a bad name. I have read other bad reviews from people who won't go back to this location BECAUSE OF HER. I won't either. I cancelled all my appts and I will go to another clinic, even though I have to drive twice as far to get there. I know I will be treated well there because I've been there before. I chose Summit because it was closer. But Tori was the straw that breaks the camels back. Summit should find someone else to work their front desk. She is the FACE of Summit in Snohomish and she makes them look VERY BAD.

I have been to this clinic twice now. Very easy to get appointments sometimes even available same…read moreday. Staff is very attentive and definitely cares for their patients. This is a great alternative since my primary care was a month out. Highly recommend this clinic

Went there today as I was directed by Providence Regional Medical Center on Friday. The Woman there…read morewho has worked there for 6 years claimed they do not take walk-ins. This POST says "Walk-In" They would not see me!

DO NOT GO HERE....This is an unfortunate review because my therapists were great. If you have any…read moreconditions that might make you miss some appointments like migraines and then follow THEIR policy of not coming in when sick they will just stop scheduling you and never have any other conversation about it.

This is an amazing physical therapy office. Receptionist are amazing and super nice and friendly…read more Linda the massage therapist on the hand side is amazing. Robin the hand therapist is amazing. Chrissy is the best!!