They let medical assistants with a high school mentality run the show. You will see 40 plus…read morepatients daily without adequate inadequate support. The administration is in California, completely disconnected and, chooses to support medical assistants over providers

Visited this location for pre-employment medical services. Not my first choice. Concentra locations…read morestay busy no matter the time or day. I arrived at 0800 to find a line waiting to be checked in, took about 20 mins for the wait time just to check in. Once all that was completed, I had to wait in the lobby until 9am when I was finally called back. By this time the lobby was full and people were having to wait outside. Was sent back to lobby by physician to check out and wait on my paperwork at 940am By the time I left the facility it was already 945am. Took almost 2 hours to get two things completed: urine drug screen and physical. While the ladies checking people in were doing their best the keep up, it appear as though the bottleneck was in the back. Everyone was really nice and very apologetic about the situation as they attempted to deescalate issues with the waiting time. Personally when it comes time to getting these preemployment services done, my expectations remain low.

I'm surprised that this place has such low reviews, but I will preface with the fact that I…read morescheduled my appointments so I didn't have to wait long. I definitely suggest that you try to schedule an appointment yourself. Both times I was able to schedule my appointments on the same day as well, which was convenient. They called and asked if I'd like to come a little earlier since I listed that I had a hard time breathing, and I agreed to come in a half an hour earlier. I know there were walk-in emergencies that were taken, but I also saw some people who arrived around an hour before close and were turn away due to the earlier walk ins. Overall the space is very clean and newer or just kept clean for a medical facility. They have a lot of different rooms, and the one I was out in was pretty bug with extra chairs if you bring company. The nurses seems to all be friendly and genuinely care. I didn't feel like I was being judged for the fact that I vape or when I mentioned any other poor habits. After checking my lungs it turns out I had pneumonia. They gave me a nebulizer and ordered some antibiotics, steroids, and an inhaler for me. They gave me clear instructions and asked me to come back in when I was done to confirm my pneumonia away. I came back after 5 days (booked an appointment the same day) was able to get checked in and seen pretty quickly and was checked it and confirmed to be doing much better. The nurses from my earlier appointment even remembered me and we're just as friendly and caring as the first time Like I said I'm really surprised by the poor rating but I also realize that people are more likely to leave a review if they have a complaint than if they're happy with the service. I definitely recommend this place, I will definitely be returning if I need to go to urgent care. I feel very confident in suggesting this place for urgent care needs.

I will not be emailing your company, you had all my contact information to bill my insurance? Why…read moredo I need to email YOU for my contact info?? LOL Save your breath "business owner"

This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

Long wait, not very clean looking. The female provider was kind and a good listener, thorough, so…read morethat's great. Hugely disappointing, though, that they're billing me now a month after I already paid in full while I was there. How many senior citizens, and other general public, are paying twice because they're not catching that?

I have bad experience at CHC Broadway. it is the second time I'm coming for the appointment and the…read moredoctor is 60 min behind the schedul. It seems as I don't have my own schedule and I can come back and forth anytime. so angry.

Overall, I have had an excellent experience with KP Everett. I find the staff courteous and…read morehelpful. I have had a few off experiences but I think that's to be expected anywhere you seek services for 10 years.

I am specifically giving the Everett KP Pharmacy staff 5 stars. Dorothea, David, all the wonderful…read morepatient young ladies who call out number after number for hours on end... let me put it this way, if you're sick and tired of being treated/mocked by the folks at the retail pharmacies: at the Kaiser Everett Pharmacy on Pine St (RIP Maple St) will make you feel like you're a patient, they work with you and your insurance always. they just get it. never have i had to worry that my meds wouldnt be ready. every time I've ever filled anywhere else, I've had to almost guarantee they'd find 6 different excuses as to why I couldn't fill my medicine. so if you like filling your meds at a pharmacy where you are treated like a human being, where people care and go above and beyond. then you will begin to appreciate the worlds greatest pharmacy staff ever assembled in the history of modern medicine, at the Everett Pine St Kaiser Perm. Thank you for the being you Everett KP!

The nurses and drs here are doing a great job and very much under pressure. I know the economy…read moredictated a lot of monies for expenses. This is not my first rodeo with dietary. The do not LISTEN it's her way or the highway. She does not understand some stents have guidelines also.ive been requesting times to meet with her and she showed b up once.i told her my trays as well as others are b thrown in GARBAGE bc its not correct and she wont listen. I'm b here over 25 days and Finally got a fresh fruit which btw my family brought me. my family has b been bringing me protein drinks bc they only have one brand. Their menu is repeated over and over and today i finally got a meat at breakfast and NO im not on special diet. I told her foods i prefer and doesn't matter 4 out of 5 trays are same chicken but dunked in what they call a fancy name but its the same 1/2 chicken breast smashed into something where the name is supposed to make you feel full. always diced pears or peaches always out of can with plenty of syrup.

My father visited the Providence Everett ER on 2/19/26 and 2/20/26. Both visits left A LOT to be…read moredesired. During the 2/19/26 visit, no one even bothered to enter the visit into MyChart. I had no idea what was going on. Your Emergency Room goes out of its way NOT to talk to patient families. I am my father's Power of Attorney because of his severe dementia. On 2/19/26, I called three times to speak to a member of my dad's care team. I FINALLY got to speak to someone and found out Dad had already been discharged back to memory care. Why isn't your Emergency Department involving the POA in the patient's care? On 2/20/26 my father returned to the ER because his wound was bleeding way too much, he was not himself, strong personality changes, pain in ribs and profound facial swelling. I called the Emergency Department and on the third try finally spoke to someone who said they would add a note to Dad's chart to call me. No one ever called and I did see the note to call me in MyChart. As I mentioned, I am Dad's Power of Attorney and his dementia prevents him from being able to articulate what is wrong. I live in North Carolina. If I could be at his bedside, I would be. Another two hours passed and nothing. After my 7th call, I finally speak to a guy at the nursing desk who tells me my Dad's nurse "has her hands really full right now" and could he take my number. I gave him my name and number and told him that as Dad's Power of Attorney I needed to speak to his care team to explain why he was brought back and what we hoped would come of the visit. I told the guy helping the nurse that Dad had such a personality change in 12 hours and an oozing head wound that it was worth further investigation. The nurse at my Dad's memory care facility believed he had a concussion. Dad's aide believed he had a concussion. After I spoke with them about changes in Dad's behavior, as I too was thinking he could have a concussion. Not one nurse or doctor ever took the time to call me to discuss my father or why we wanted him looked at again. I checked MyChart and not a single test was run on my father on 2/20/26, the reason staff wrote that Dad was brought to the ER was incorrect. Basically, my father sat there, no testing was done, and he was returned to memory care without a single person at Providence contacting me about my father TWO DAYS IN A ROW!!! It seems illegal that the Power of Attorney is not contacted when care is administered to a person that has no idea why he is there. On a personal level, I am also my father's daughter. Is it the policy of Providence to keep family out of the loop when caring for patients? My father's memory care facility called me to tell me my dad was released and was being transported back to his room at memory care. SO, obviously the phones at Providence DO work if they can call the memory care facility but not the daughter/POA. I can't articulate how angry I am that I was excluded from my father's care. Memory care informed me that the ER removed the staples in Dad's head (he fell on 2/13/26) that the ER told him on 2/19/26 weren't ready to be removed yet. Information about the readiness for Dad's staples to be removed was in the After Visit Summary from 2/19/26. This tells me your nurses and physicians do not read chart notes. To conclude, my father was brought back on 2/20/26 for concerns he might have a concussion, but staff wrote down that the visit was about a bandage and removed staples that were not ready to come out and never spoke to me. Your facility told more to Dad's memory care facility than I ever heard. Staff never contacted me during either visit. I intend to escalate this complaint.

I visited optum for a follow up visit as I was not feeling well and I was very disappointed by the…read morequality of attention provided to me. The medical assistant did not took the time to understand my health and started concluding on conducting tests that I never requested. Optum should provide training to its medical personnel on how to manage people and make them feel comfortable when they come for urgent health matters.

Took my grandson here for a sore arm. Great care, x-rays and diagnosis. Referral done promptly…read more Great visit.

I waited months to see if there was an ounce of follow through with Jamila Mainor. I do not…read morerecommend her as any part of your health team. This was one of my first appointments trying to get back on track with my health after suffering a miscarriage. She is exactly the type of doctor that I dreaded finding, that she would make me not want to seek help. While explaining myself I ended up crying, obviously embarrassed, I tried to pull myself together. But it really got to the point that after a few minutes I had to ask her for a tissue because they were right behind her head. It was strange to me that someone in healthCARE clearly didn't care. She supposedly sent out a referral that then was noted as, "waiting on patient." When I went to a new clinic they mentioned never having seen that note on charts and were unsure of what it meant. I would have preferred she simply not take me on as a patient than to be treated that way. It was not a pleasant experience. Even in her email regarding lab results she referred to me as, "she" and "your." Impersonal, unprofessional, no follow up, and uncomfortable. Don't do it.

I was charged a no-show fee despite cancelling the day before. I contacted them once by phone and…read moreleft a message and 2-3 times via My Chart. I never got a response. Every time I got a bill, I contacted them. After 5 months they reduced the fee from $75 to $25. I don't owe them anything! I was sent to collections and wrote a mailed letter explaining the situation. Yesterday, I received a bill with multiple charges, no dates for them and $47 interest on the original $75. I now owe almost $400!!!! I've been going to the Everett Clinic for over 20 years. I am DONE and they'll NEVER get a penny from me.

Took my 2yo in for labs. It was her first time getting blood drawn…read more I came prepared for a long wait but was pleasantly surprised! Not only was check-in quick, but I waited less than 10min to get her blood drawn. The phlebotomist was nice and they had a cartoon playing during the blood draw. She didn't even cry once! She got stickers, and then less than 20mins from our arrival we were back out.

We had a wonderful experience here from the gal who helped check us in being very friendly and…read morepersonable (side note: cute staff pet photos which totally drew on my kid's attention in a positive way). Our nurses Meagan and Sarah were so nice and calming. Dennis the X-ray technician was super patient with us and made it a comfortable experience. And lastly, the doctor helping us was so kind and supportive. I highly recommend this hospital.

Do not allow your children under the age of 18 to go to this state run agency. The first thing they…read moredo without knowing anything is push your kid getting on anti-depressants or ADD/ADHD medicines. Send them to the psychiatrist so they can get prescribed pharm drugs. It is total crap. They are not interested in helping your child, just getting them on prescriptions. Do NOT take your kids here for any kind of mental health care. Run far away from any Compass Health!

I'm not going with compass health Lady on the phone said…read moreassessment hour and half and she said had talk to Massinger when they had other days available they would call me back and I had to call another number just so they transferrer over the evert office to can talk someone and Im glad i did not go with them at all and they sound fishy to me