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    DSW Designer Shoe Warehouse

    3.6 (69 reviews)
    ModerateShoe Stores
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    DO NOT GO THERE !! Terrible customer service (they're only there to sell you more); Expensive, shoddy merchandise (my $90+ New Balance running shoes: broke after 3 months. I had to add a lot of inner support because they collapsed when I used them). No accountability.

    Michele C.

    This was only my second time at this location and it was everything I remembered. 1. No customer support/greeting while on the floor looking for shoes. 2. An amazing selection of shoes for the entire family. What I enjoyed the most is this store had shoes for all occasions and weather. It can be frustrating looking for a sandal at the end of summer and the store only has fall shoes or boots. That was not the issue here. They still had a wide selection of sandals during the 3rd week of August (*i left with two pairs ;))

    Kathryn L.

    When I stated you are surrounded by good customer service throughout your visit it is not an exaggeration. I came specifically to pick up a pair of Nine West Studded Tights. & before my reflection faded from the door as I walked in, I got 'hellos' from two different associates. I looked for the Tights & then approached another employee who welcomed me & asked if she could be of assistance before I could ask for it...I'm on a roll. She pointed me into the right direction for the Hosiery/Tights that are on display while you wait to check out. The cheery voice invited me to the dedicated register whose happy face greeted & welcomed me as well...could there ever be such a thing of too much positive customer service? NO. I paid for my Tights & due to that service I experienced from the associates I crossed paths with, I decided to extend my visit & look around. The layout is similar to the other DSW locations (Friendship Heights & Silver Spring being the closest to here) with a special area for Kid's on the first floor & the second level spaciously laid out with Clearance, Women's Dress/Fitness & Men's Dress shoes. In addition to the huge selection of discounted designer shoes, handbags & accessories, the A+ customer service makes the trip to DSW and the time perusing worthwhile.

    Whitney L.

    Large and clean store with a great variety of shoe options for both men and women to choose from. There's a private lot for parking and there's plenty of spots to choose from. DSW always has some type of deal or coupons available for their customers, as well as a rewards program so it's nice to know you can find decent quality shoes at affordable prices. What stood out for me the most is their customer service at this location. I wasn't necessarily welcomed when I walked in, but the employees are all friendly, attentive and really listen to what you're searching for. Unfortunately, they no longer carried the Jessica Simpson heels I wanted for a wedding, but I would recommend anyone check this place out if you're in need of some new shoes for any occasion.

    Uneka H.

    Came here with a friend for a quick shoe and this was definitely one of the better DSW stores that I've been to and certainly one of the biggest. This store has 2 floors consisting of women's accessories, sneakers and shoes like every other store has and a men's section upstairs. What really surprised me about this store is that they also had a kids section for shoes along with a clearance section of course. I've actually never been to a DSW with a kids/toddler section for shoes. Everything was very easy to find as there are signs of each section all around the store. The shoes were moderately priced and there was a wide range of really nice shoes and sneakers to choose from for any location. The only reason I didn't give this store 5 stars is because customer service was lacking. Although the store was about to close, there was no one asking if I needed help or if I was finding everything ok. This is something I would have liked to have seen as there were some moments I felt like I was looking a little confused. Nonetheless, this was still a great store and if I'm ever in the area, I will be sure to check it out again if I need shoes.

    Shoeeeees!

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    2 months ago

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    2 months ago

    Bre at checkout went out of her way to help me with my transaction. She was very kind and helpful and I never even had to ask.

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    7 years ago

    Has a great selection of shoes and socks for women and men.

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    Ask the Community - DSW Designer Shoe Warehouse

    Review Highlights - DSW Designer Shoe Warehouse

    She found some really great rain boots for $40 in the clearance section and the staff was really helpful and friendly.

    Mentioned in 5 reviews

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    DSW Designer Shoe Warehouse - shoes - Updated July 2026

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