HERE WE GO AGAIN!
Every time I give them another chance, they "try me" meaning they try my patience and I don't like that! Over the holidays, I had acquired $25 in coupons so naturally I decided to go out and purchase a pair of shoes. I love slides and yes, I wear them year-round after sandal season. I found a perfect pair of black ones that were not available in my size. When this happens, you always have the option of ordering the shoes and having them delivered to your home. I decided on this option and was given a delivery date of January 8th, (well in advance of my weekend trip). Perfect!
As I am tracking my package, I notice that my date of delivery is changing without explanation or notice. The date suddenly goes from Jan. 8th to Jan 12th which is not okay! Despite the change in delivery, I notice that my shoes have been sitting in Ellenwood, GA since the 5th. What's the deal? I attempt to contact the company twice for an explanation of the change but I cannot get through. I am not interested in staying on hold so I choose to just end the call.
Riddle me this Batman: Why is it that Broadway Shoes which is a smaller company with fewer stores can manage to have my shoes delivered within 48 hours, (sometimes the very next day), while DSW is constantly dropping the ball? This is unacceptable and they really need to work on a more efficient delivery system.
Here is what you need to know: If you are needing a specific pair of shoes for a special occasion or just in a timely manner, you may want to conduct a search and drive to another location to pick the up rather than rely on their unreliable delivery system. The date provided is not always accurate and can create unnecessary stress. Think twice!
1/19/18 Ugghhh, Why can't I quit you!! Because I am a shoe freak and we have a love/hate relationship!
Here's the latest, yes I received my shoes on time but the eventual date of delivery was still not the actual date delivered. However, I liked the shoes so much that I ordered them in another color and instead of ordering them online, I decided to order them by phone. This allowed me a $28 discount broken down in this manner: $10 certificate, enough points for another $10 certificate and they waved the shipping costs of $8. If I would have ordered them on line, I would have only gotten ten dollars off because I couldn't access the additional points and I would have had to pay for the shipping to my home address. If you want to avoid shipping costs, you can actually have the shoes delivered to the store and ready for pick up in 4-7 days, (allegedly).
The original rating stands because I need to see consistency and I still need to see the shipping situation improved.
Anyway, the goal is to save more than you spend so Get IT Girl!!! read more