Selection is so-so, customer service is lacking. Barely anyone in the store and when we asked for…read morehelp we were told we could go look online. No"I'm sorry the coupons don't apply, let me do this instead." Asked if I had enough reward points to apply was told with attitude "II didn't even look you can go back in the screen" and no comment with how many more points I needed. Was a have to purchase so I did, but won't be going to this location in the future. Parking was easy, again not many people there.

This past weekend was my initial visit EVER to a Rack Room Shoe location!…read moreWe recently moved from Alpharetta to Cumming and were very pleasantly surprised with this location! We received a warm welcome from Victoria, the store manager, as soon as we arrived! My daughter, who accompanied me, walks with a cane and Victoria directed us to benches where she could sit and try shoes on. There were four employees on staff enough to cover everyone's needs and the store was incredibly busy! The selection and value was outstanding! It may have been my first visit to a Rack Room, but it won't be my last! Thanks, Victoria and staff for an exceptional shopping experience!

I could not have had a better experience. I spoke with Dani and first of all she was working on…read moreMothers Day and helped me out with a last minute Mothers Day gift! She answered all of my questions and even though I live out of state I will do my business with her and Shoe Gallery. SHOE GALLERY and Dani just ROCK!!! THANK YOU SO MUCH !!!

I would definitely recommend this business to anyone looking for a pair of good shoes with a…read moreperfect fit. The knowledge, expertise and customer service they provide is top of the line. I arrived here and both clerks had other customers but I waited and browsed around the store. The wait was not long and was well worth the time. I explained some foot issues I have and they knew exactly what I was talking about and made recommendations about shoes after sizing me on the stand-up machine. The store associate never became hurried or rushed me and allowed me to try on multiple shoes that she recommended. In total, she probably spent thirty minutes with me as I tried each pair of shoes and walked around the store in them before making my selection. Both of the staff members in the store were friendly and helpful during my visit and I will definitely be returning here for future footware purchases.

I came here most recently to grab my race number for a race they were hosting. Packet pickup was…read moreefficient and quick! I do like that they host races, as I'm an avid runner and love to compete. I have to admit I haven't bought anything here in a long time. They have a more limited choice of footwear than some of the other stores. They carry apparel and energy fuels as well. I'm not sure their expertise as far as picking the right shoes for you but the store is well organized and clean. Staff is friendly. Again, I'm a big fan that they hold races, often on holidays that make it nice for people who don't want to trek downtown to run a big race. I'll gladly keep being a part of some of their races, and appreciate that they take part in that!

I do like that there's an extensive clearance section and everything is clearly marked for pricing…read more It's also nice that they have an "ok" selection of larger sized shoes on hand versus being forced to only shop online. It's great that DSW participates in Soles4Souls. You can bring your gently used shoes to DSW to donate to this charity. I didn't know this before I participated in this for work, but they give you points for the donation. This particular warehouse is always so hot though. I am not sure if it's because of the lights or lack of AC but I feel like I always start sweating profusely only after a few minutes of being in the store.

Here is a possible bad review:…read more "Absolutely terrible experience with DSW I returned a pair of shoes over 6 months ago and despite multiple calls with proof of return and refund information, I still haven't received my money back. My bank called DSW for more information in regards transaction and someone told my bank I didn't returned the merchandise. The customer service is non-existent and I've been given the runaround every time I've called. Do not recommend this company - they clearly don't care about their customers or standing behind their products. Still waiting for my refund... "

The other day, I had to return an online ordered item to Belk that was shipped to correct address…read morebut was wrong shoe Brand and wrong size ordered. It was not an easy return for the clerks, but Joanne and Carla worked through it with patience and kindness for a successful solution.

Open more registers; some reps are friendly and others totally rude; lines are entirely too long;…read moredread going every time

Very well stocked and well merchandised store. Didn't see a…read morelot of associates, were busy checking out customers

Service !!! I got GREAT customer service over the phone ! Stock availability check and then they…read moreheld items at the front desk to be picked up. Kathy went through a lot of trouble to help me and to find the oversize Magellan gravity loungers . It was the best customer service I've received in a long time.

Talbots quality is inconsistent these days, but have you tried finding anything nice for your wife…read moreat Belk lately? Never mind the Walmart wannabees Kohl's and Target: they lower and lower and lower quality while raising the price, and still the people flock in. Who can blame Talbots for wanting to stay in business, with a customer pop that no longer knows the difference between cashmere and horsehair? The staff think they are upper crust because they aren't clerking at Dollar General, but the degree to which their manners depend on a customer's appearance rather belies their pretensions. Just dress nice and act superior; sure to impress.

Very nice, clean, and well merchandised store with a ton of good deals…read more Staff is friendly and extremely helpful.

I love that this TJ Maxx is attached to HomeGoods -- super convenient! The store is well-organized,…read moreand I found some really cute items. Great value here -- you get a lot for your money. Definitely get their TJX Rewards credit card -- you can use it at TJ Maxx, Marshalls, HomeGoods, and Sierra. You earn points for purchases and get $10 reward certificates after spending certain amounts. Staff is always friendly and helpful -- never had a problem. Highly recommend!

I went to purchase one item that was a shirt and short set with 4 different clearance price tags on…read moreit (2 on the shirt and 2 on the shorts). The manager was just hanging out behind the counter and didn't even come to acknowledge me about the situation. She sent another person to do her job. I watched the other employee take the clothing set over to her and the manager rolled her eyes, said they don't belong together, tore the swift attachment apart, and told the employee to tell me the outfit was two different prices. Your staff's lack of attention to detail when putting sets back together is not my problem. You had an item with 4 different prices; you go with the lowest price period! It's not my fault your employees were not mindful. This is not the first time I have had issues with management not giving the price as marked. Between the consistent terrible customer service, the long lines, the overcrowded shelves, and the racks never zoned correctly, it will be a while before I return to this location.